Technical Support Engineer at Procom Services | Plano

Join our dynamic team as a Tier II Technical Support Engineer, where your primary role will involve delivering exceptional technical support to both internal teams and external clients. You will be responsible for managing escalations and providing innovative technical solutions, while fostering effective communication with customers, sales personnel, management, and fellow support engineers. As a subject matter expert, you will also document technical solutions proactively and develop engaging training materials to share your expertise.

Join our dynamic team at Procom Services as a Bilingual Technical Support Engineer. In this role, you will leverage your technical expertise and language skills to provide exceptional support to our diverse clientele. You will be responsible for troubleshooting technical issues, providing solutions, and ensuring customer satisfaction in both English and Spanish.

SmithRx is a health-tech company focused on improving the Pharmacy Benefit Management (PBM) industry. Since 2016, the team has built a drug acquisition platform that aims to lower costs and deliver strong service to clients across the United States. The company values integrity, enthusiasm for challenges, and supporting colleagues, all within a collaborative and mission-driven culture. Role overview The Bilingual Member Support Specialist (Spanish) joins the Member Support Team to help members navigate their pharmacy benefits. This position is based in Lehi, UT or Plano, TX. Fluency in Spanish and experience in a contact center environment are essential. What you will do Handle inbound and outbound calls with members, healthcare providers, and pharmacies in both English and Spanish. Follow up on member questions, resolve issues, document each interaction, and route complex inquiries to the right department. Offer clear educational support to members about their pharmacy benefits. Work toward resolving member concerns on the first call whenever possible. Requirements Fluency in both Spanish and English. Customer service experience in a contact center setting.

SUMMARYAxxys Technologies is seeking a dedicated Client Support Specialist to join our technical services team. This role is essential in delivering outstanding client support, where you will be the first point of contact for client inquiries and technical issues. The successful candidate will focus on efficiently resolving support requests, prioritizing them as necessary, and escalating to the appropriate technical resources when needed. You will utilize our remote service board within the Axxys PSA system and collaborate with the Operations group to address customer service requests through various channels such as phone, email, and our PSA portal. The aim is to resolve issues within one hour whenever possible. Should additional time be required, you will work with the Operations team to manage ticket prioritization effectively.KEY RESPONSIBILITIESMonitor the remote service board for incoming tickets and evaluate them for potential resolution.If resolution is achievable within one hour, assign yourself to the ticket and work towards a solution.For tickets requiring more than an hour, assess ticket priority in conjunction with the Operations group and escalate accordingly.Communicate effectively with clients to set expectations regarding ticket resolution timelines.Participate in the After Hours On-Call rotation, responding to after-hours alerts via phone and email.Document all relevant information in the PSA/RMM tools and maintain accurate records of client interactions.

Technical Support AnalystProcom Services is actively seeking a skilled Technical Support Analyst for a contract position in Plano, TX. This role is pivotal in providing exceptional support to our extensive licensed customer base through various communication channels.Job OverviewAs a Tier-I Support Engineer within the Security System Protection Solutions Division, you will play a crucial role in diagnosing and resolving technical issues, ensuring customer satisfaction at all times.Contract DurationThe assignment is expected to last for a minimum of 6 months.Note: We regret to inform that we cannot consider candidates holding H1B Visas or those represented by third-party agencies.

Join our dynamic team as a Technical Support Analyst where you will play a crucial role in providing exceptional technical assistance to our clients. You will leverage your problem-solving skills to troubleshoot and resolve technical issues, ensuring our clients receive the highest level of support. Your expertise will help in maintaining client satisfaction and fostering long-term relationships.

wjcompany seeks a Bilingual Operations Coordinator to join the Inside Logistics Sales Support team in Plano. This role centers on supporting logistics operations while building and maintaining strong relationships with clients. Role responsibilities Serve as a primary contact for clients in both English and Korean Facilitate communication between clients and internal teams to keep information flowing smoothly Support logistics sales operations, helping processes run efficiently and ensuring timely service Address client questions and help resolve issues to uphold customer satisfaction Requirements Fluency in English and Korean Background or strong interest in logistics sales support Clear communication and solid organizational abilities

Join our dynamic team at Sonsoft Inc. as a NetSuite Technical Specialist. In this role, you will leverage your technical expertise to implement, configure, and optimize NetSuite solutions for our clients. You will collaborate closely with business stakeholders to ensure seamless integration and effective data management.We are looking for a passionate individual who thrives in a fast-paced environment and possesses a strong analytical mindset. If you have a knack for problem-solving and enjoy working with cutting-edge technology, this opportunity is for you!

Join our dynamic team at wjcompany as a Bilingual Logistics Contract Paralegal. In this role, you will play a crucial part in supporting our legal team by managing logistics-related contracts while utilizing your bilingual skills in English and Korean. Your attention to detail and strong organizational abilities will be essential as you navigate various legal documents and assist with compliance.

Join our dynamic team as an Application and Deployment Support Specialist at Mindlance. In this role, you will be responsible for providing exceptional support for application deployment processes, ensuring seamless integration and functionality for our clients. You will play a critical role in troubleshooting and resolving deployment issues, collaborating closely with both technical and non-technical teams to ensure successful application launches.

As a Technical Support Analyst, you will play a crucial role in ensuring our licensed customer base receives exceptional support through diverse channels.Key Responsibilities:Deliver both reactive and proactive support to external customers.Diagnose and resolve open incidents efficiently.Assess and qualify issues prior to escalation to Tier-II support.Document all customer issues accurately and maintain detailed records.Develop documented solutions for internal and external support resources.Demonstrate a thorough understanding of the OSI Layer model.Exhibit strong TCP/IP networking skills.Familiarity with various protocols, including SNMP, SMTP, WMI, SYSLOG, SSH, NTP, DHCP, DNS, CIFS, and NFS.Work with SQL databases via command line interface.Read and comprehend command-line scripts effectively.Utilize Linux operating systems proficiently.Understand and/or have experience with SIEM technologies.Have a grasp of device hardware.Be familiar with common auditing compliance standards, such as PCI, SOX, and HIPAA.

Join Our Dynamic Team!At DSI Systems, we leverage over 40 years of expertise in sales enablement and tailored business solutions, delivering exceptional value that drives results for our clients and partners. We are seeking enthusiastic individuals who are ready to make a meaningful impact in the realms of sales and customer service. Our vibrant and rewarding work environment provides ample opportunities for personal and professional growth.Position OverviewThe Retail Support Specialist (RSS) plays a vital role in providing hands-on, frontline support to AT&T customers within bustling national retail settings. In this position, you will engage directly with customers and retail partners to address account, billing, device, and service inquiries, often in fast-paced, high-volume scenarios. Success in this role hinges on strong communication skills, emotional resilience, comfort with technology, and the ability to maintain composure, accuracy, and professionalism in a dynamic retail environment. Key Responsibilities: Customer SupportDeliver friendly, professional, and solution-oriented support to AT&T customers in national retail locations.Address inquiries regarding billing, account updates, plan adjustments, device assistance, and service issues.Troubleshoot wireless devices, resolve network problems, and ensure feature functionality.Thrive in high-volume retail environments, maintaining focus and service quality during peak times and escalated situations. Retail Partner SupportServe as the AT&T subject-matter expert for retail staff and third-party partners.Act as the primary AT&T representative for retail partners, leading in-store support for escalated issues.Proactively collaborate with store leadership to resolve customer concerns, enhancing partnership alignment and delivering a superior customer experience.Work Environment & Schedule ExpectationsThis position is conducted in a retail setting, requiring standing, walking, and engaging on the sales floor for up to 8 hours daily.Flexibility in scheduling is essential, including availability on evenings, weekends, and holidays as needed.Comfort in busy, customer-facing environments with frequent interactions and problem-solving responsibilities is a must.Operational ExcellenceEfficiently navigate multiple systems while engaging with customers in real-time.Thoroughly document all customer interactions and maintain accurate records.Adhere to company policies, compliance standards, and privacy regulations.Meet or surpass performance metrics including quality, efficiency, and customer satisfaction rates.Execute and uphold approved planograms for mobile devices and signage.

We are seeking a highly organized and detail-oriented Bilingual Logistics Contract Paralegal to join our dynamic team at wjcompany. This role will involve supporting our legal and logistics teams by providing essential documentation and compliance assistance in both English and Korean. You will be responsible for reviewing contracts, ensuring regulatory compliance, and facilitating communication between departments.

Join our dynamic team as an Internal IT Support Specialist at Toyota Tsusho Systems, where you will play a pivotal role in enhancing our internal IT operations. In this hybrid position, you will be tasked with providing daily operational support while also engaging in the design, development, and maintenance of internal business applications and AI-driven automation solutions.Your responsibilities will include:Supporting daily IT operations including PC setup, network management, and user assistance.Developing applications using the Microsoft Power Platform, specifically Power Apps and Power Automate.Creating AI agents and automating workflows to streamline internal processes.This position is essential for ensuring our Internal IT department operates effectively and serves as a strategic partner in digital transformation initiatives for various stakeholders.

Join Sonsoft Inc. as an EIB Support Specialist where you will play a critical role in ensuring the seamless integration of our systems. This position involves troubleshooting issues, providing technical support, and collaborating with cross-functional teams to enhance our enterprise integration solutions. You will have the opportunity to work with the latest technologies and contribute to our innovative projects.

Join our dynamic team at Sonsoft Inc. as a Platform and Environment Support Engineer. In this role, you will be responsible for ensuring the seamless operation of our technology platforms and environments. You will work closely with various teams to troubleshoot issues, implement solutions, and enhance the overall user experience.

Join Sonsoft Inc. as a Salesforce Functional or Technical Sales Specialist where you will leverage your expertise to drive customer engagement and solution delivery. In this role, you will be instrumental in understanding client needs and translating those into Salesforce solutions that enhance their business processes.You will collaborate with cross-functional teams to deliver exceptional service and innovative solutions that meet and exceed client expectations.

Join Raising Cane's as an IT Support Representative I, where you will be an essential part of our dedicated team, providing top-notch technical support to our employees. This role involves troubleshooting various IT issues, ensuring our systems run smoothly, and maintaining operational efficiency.

Join our dynamic team at Sonsoft Inc. as a Production Support Specialist, where you will play a vital role in ensuring the seamless operation of our production systems. Your responsibilities will include troubleshooting issues, monitoring system performance, and collaborating with cross-functional teams to enhance system efficiency. If you thrive in a fast-paced environment and are passionate about technology, we invite you to apply!