Technical Support Engineer at Samsara | Remote

At Supabase, we empower developers by offering a comprehensive platform built around PostgreSQL. Our integrated solutions encompass Database, Authentication, Storage, Edge Functions, Realtime capabilities, and Vector Search, all crafted to foster growth and development.We are on the lookout for talented Support Engineers to deliver exceptional support to dev…

About SupabaseSupabase is an innovative Postgres development platform crafted by developers for developers. Our comprehensive backend solution encompasses Database, Auth, Storage, Edge Functions, Realtime, and Vector Search, all seamlessly integrated for optimal growth.About the RoleWe are on the lookout for a skilled Database Support Engineer to join our dedicated Support Team. Your mission will be to assist developers in overcoming intricate challenges, enhancing reliability, and fully leveraging the Supabase platform. You will collaborate closely with both customers and the engineering team, using real-world insights to elevate product quality and developer experience.This position is perfect for someone who excels in asynchronous, fast-paced environments and is passionate about creating scalable developer tools.Key ResponsibilitiesIn this role, you will:Investigate and resolve complex customer issues related to Postgres, Auth, RLS, Storage, Realtime, Edge Functions, and client libraries.Offer consultative, proactive guidance to optimize workloads, prevent common pitfalls, and provide tailored advice to our most advanced users.Reproduce bugs, identify root causes, suggest workarounds, and escalate issues to engineering with detailed reproduction steps.Pose insightful, targeted questions that transform incomplete reports into actionable cases.Communicate effectively and empathetically with users of all levels, particularly during critical or time-sensitive situations.Identify patterns in support tickets and recommend enhancements to documentation, tools, and the product itself.Mentor junior team members and contribute to elevating overall support quality.Ideal Candidate ProfileYou possess 6+ years of experience in technical support, backend engineering, SRE, or a similar field.You have an in-depth understanding of PostgreSQL, including autovacuum behavior, WAL growth, long-running transactions, table bloat, and other internal mechanisms.You are proficient in high-performance SQL and query optimization.You are comfortable troubleshooting complex setups, including multi-tenant schema patterns.You can debug edge functions and comprehend distributed system behavior during challenging failures.You have experience handling data migration issues (pg_dump/restore, schema drift, failed migrations).

Join Semgrep as a Senior Solutions Engineer - Enterprise (APAC), where you will play a pivotal role in delivering cutting-edge solutions to our enterprise clients across the APAC region. As part of a dynamic team, you will leverage your technical expertise to drive customer success, ensuring that our solutions meet the unique needs of each enterprise client. Your responsibilities will include engaging with stakeholders, conducting technical assessments, and providing tailored solutions that demonstrate the value of our products.

Aerospike, Inc. develops a real-time database platform trusted by organizations such as Adobe, Barclays, PayPal, Sony Interactive Entertainment, and Wayfair. The technology supports applications in customer insights, fraud detection, real-time bidding, and recommendation engines, processing millions of transactions per second with millisecond response times. The company is dedicated to enabling users to work with real-time data at scale, with a focus on speed and sustainability. Aerospike’s platform supports demanding workloads in machine learning, AI, and other mission-critical applications. Role overview This Support Engineer position is part of the Global Customer Support team and is fully remote within the USA. The role centers on diagnosing and resolving complex technical issues related to the Aerospike Real-time Data Platform. Support Engineers collaborate closely with engineering, technical writers, and client services to provide high-quality support and help customers use Aerospike effectively in production environments. What you will do Troubleshoot and resolve advanced customer issues involving the Aerospike platform Work with engineering teams to address technical challenges Coordinate with technical writers and client services to improve support resources Assist customers in achieving their goals using Aerospike in production Location Remote, USA

About Us:At Sequoia, we empower investor-backed companies of all sizes to achieve their ambitions through smarter people investments. For over 24 years, we have supported innovative employers in navigating growth and maximizing their global human capital. Our expert advisory team, combined with an integrated technology platform, enables clients to drive business results through effective compensation and benefits strategies, enhancing decision-making, controlling costs, safeguarding the organization, and enriching the employee experience. Discover more at Sequoia.com or connect with us on LinkedIn.Your Responsibilities:As an IT Support Engineer in our Information Technology department, you will play a crucial role in delivering high-quality technical support to our Sequoia team members promptly. You will manage the ticketing system, oversee IT operations, and handle systems administration for our expanding firm. This position offers you the chance to make a significant impact, learn, and grow through engaging projects and the implementation of various technologies while ensuring exceptional service for our team.Manage the IT support queue, providing Tier 1 and Tier 2 support for both onsite and remote employees.Oversee organization-wide IT asset procurement, distribution, and logistics.Assist in managing company expenditures for endpoints, hardware, and other essential equipment.Identify, troubleshoot, and resolve issues related to laptops, multifunction printers, smartphones, tablets, and other IT hardware/software.Software responsibilities include installation, upgrades, and maintenance of applications for Windows OS and MacOS systems.Conduct Active Directory and Microsoft 365 administration, including account creation, removal, maintenance, and policy enforcement.Facilitate new hire setups, laptop imaging, and configuration of network/email accounts and hardware.Provide configuration and troubleshooting for SaaS telephony and mobile devices.Maintain and update documentation (procedures, diagrams, inventory, and knowledge articles).Engage in various challenging projects and technology deployments.

About the RoleWe are seeking a skilled Software Engineer to join our dynamic Support Tooling team at Supabase. In this role, you will play a pivotal part in developing and enhancing the internal systems that facilitate our support and operational workflows.You will collaborate closely with the Support, Infrastructure, and Engineering teams to create tools that bridge the gap between incoming support tickets and their resolutions. Your work will encompass the development of internal dashboards, automation of ticket processes, integration with platforms such as Front, Slack, and Linear, and the implementation of innovative AI-driven workflows that minimize manual tasks, allowing support engineers to concentrate on more complex and impactful issues.This position is perfect for individuals who thrive in asynchronous and fast-paced environments and are enthusiastic about creating internal tools for a rapidly growing engineering and support organization.ResponsibilitiesDevelop and maintain internal tooling that empowers Support and Engineering teams to efficiently investigate, debug, and resolve customer challenges.Collaborate with Support leads and other internal stakeholders to transform real-world pain points into scalable and reliable tools.Take ownership of our primary internal admin dashboard, ensuring the maintenance of existing functionalities and contributing to its future frontend architecture.Design, implement, and uphold ticket automation processes, including rule-based workflows, webhook-driven background tasks, and cross-tool integrations.Enhance and refine an AI agent along with associated workflows to automate repetitive ticket handling, empowering support engineers to focus on more critical issues.Develop and sustain integrations with third-party systems, including Front, Slack, Linear, and various incident management tools.Guarantee reliability, observability, and operational safety for essential internal systems, which includes participating in an on-call rotation.

Why Join Mintlify?At Mintlify, we are dedicated to empowering builders in the tech space.Vast Reach: Our documentation platform supports over 100 million developers annually and is trusted by 18,000+ companies, including leading names like Anthropic, Microsoft, PayPal, Spotify, and Coinbase.Small Team, Big Impact: With fewer than 50 team members and $22 million in funding, each new hire plays a crucial role in shaping our direction.Culture of Growth: We prioritize learning velocity, resilience, and unique personalities within our team.Our growth trajectory is accelerating, and we are eager to align our talent with this momentum.Your RoleAddress real customer challenges directly.Provide responses to product and technical inquiries via our support platform (Plain).Debug customer issues by reviewing setups, GitHub repositories, MDX files, and internal tools (Retool).Independently resolve the majority of support tickets, escalating when necessary.Collaborate with the support lead to refine processes and maintain consistency.Contribute to the enhancement of internal support tools and workflows as we scale.QualificationsPrior experience in technical support within a software or developer tools company (or relevant experience).Comfortable in remote work settings.Familiarity with Git, GitHub, Retool, MDX/Markdown, and IDEs.Ability to read code, troubleshoot issues, and identify root causes.Excellent written communication skills with a friendly and professional demeanor.Proficient in using AI tools and improving their training datasets.Bonus: Knowledge of OpenAPI specifications, experience with APIs or documentation tools, and a background in fast-paced startups.*Please note that certain benefits may vary based on your geographical location.

GitLab seeks a Staff Infrastructure Security Engineer to focus on safeguarding infrastructure across the Asia-Pacific (APAC) and Europe, Middle East, and Africa (EMEA) regions. This position is fully remote and supports a distributed team working across multiple time zones. Role focus This role centers on improving GitLab's infrastructure security. The engineer will help identify and address risks, working to strengthen the company's overall security posture. Collaboration Collaboration with team members across APAC and EMEA is essential. The position supports a remote, globally distributed team and contributes to shared security goals.

About NorthbeamNorthbeam is at the forefront of developing an innovative marketing intelligence platform designed to equip top eCommerce brands with a comprehensive overview of their business data. Our advanced attribution modeling and customizable dashboards empower clients to accurately track advertising expenditure, gain insights into the complete customer journey, and foster profitable growth.As we undergo rapid expansion and establish a strong product-market fit, we seek enthusiastic individuals to join our mission. This unique opportunity allows you to make a significant impact within a dynamic, high-growth environment. At Northbeam, you'll collaborate with a team of passionate, driven professionals who prioritize personal and collective excellence. We welcome you to be part of our exciting journey.Our remote-friendly culture includes team members located in San Francisco, Los Angeles, New York, and beyond.About the RoleThe Support Engineer plays a vital role in the post-sales team, collaborating closely with engineering, sales, customer success, and directly with customers. This technical expert is responsible for diagnosing and resolving setup problems, bugs, and any other technical challenges our customers might encounter (including scripting issues and data exports). Your ability to troubleshoot and communicate effectively with both technical and non-technical stakeholders is crucial to ensuring customer satisfaction.As a remote-first organization, our team spans across various locations, including San Francisco, Los Angeles, and New York.Your ImpactServe as the primary contact for technical inquiries submitted via support tickets, Slack channels, or through Customer Success Managers, ensuring clear and effective communication throughout the resolution process.Collaborate directly with customers to seamlessly integrate Northbeam into their eCommerce and analytics frameworks, or to troubleshoot and resolve issues as needed.Analyze customer implementations to diagnose and address technical issues, including working with scripts such as Pixels and Orders APIs.Take ownership of data quality concerns from start to finish, collaborating with internal teams to proactively address identified issues and working with customers to resolve them.Escalate complex or product-related issues to the Engineering team when necessary, providing detailed context and reproduction steps.Continuously enhance external-facing documentation to streamline onboarding processes and empower customers with self-service options.

Supabase is an innovative Postgres development platform crafted by developers, for developers. We offer a comprehensive backend solution that includes Database, Authentication, Storage, Edge Functions, Real-time capabilities, and Vector Search. All our services are intricately connected and designed to foster growth.We are on the lookout for Support Engineers who can deliver exceptional developer support to users facing challenges or seeking guidance while using Supabase. Our support team operates globally, emphasizing rapid resolution times, and collaborates closely with our product engineering and growth teams.Your Responsibilities:Respond promptly to a variety of support cases, addressing issues from billing inquiries to optimization and implementation queries.Analyze support cases, guiding users to previous solutions, code examples, or documentation, and escalating to specific technical or business teams when necessary.Monitor various feedback channels, such as GitHub Issues & Discussions (check them here: https://github.com/supabase/supabase/issues).Identify opportunities for developing or acquiring internal tools that enhance support efficiency.Reproduce issues, create test cases, and enhance test coverage if you possess testing experience.Your Qualifications:A minimum of 3 years in customer support, specifically providing support to technical customers.Proficient in SQL, particularly PostgreSQL, and comfortable with complex queries. Database administration experience is a bonus.Exceptional communication skills with fluency in English.Proficient in Linux/Unix operating systems and command-line usage.Experience with GitHub Issues and Discussions is required.Familiarity with popular JavaScript frameworks such as React, Vue, or Svelte, along with experience in Node.js, is a plus.A degree in Computer Science is preferred.Timezones & LogisticsThis is a full-time position requiring availability within North American time zones, as we prioritize sustainable work-life balance without overnight shifts.What We OfferCompetitive salary and benefits package.

Join our innovative team at LiveKit as an IT Support Engineer. In this fully remote role, you will play a pivotal part in ensuring our users have seamless access to our services. Your expertise in troubleshooting and problem-solving will be essential as you assist clients with technical inquiries and support needs.

Join Supabase, the innovative Postgres development platform crafted specifically for developers. We offer a comprehensive backend solution that includes Database, Authentication, Storage, Edge Functions, Realtime capabilities, and Vector Search. All our services are seamlessly integrated to foster scalability and growth.We are looking for dedicated Support Engineers to deliver exceptional developer support to users encountering issues or seeking guidance on utilizing Supabase effectively. Our globally distributed support team emphasizes quick resolution times and collaborates closely with the product engineering and growth teams.Your Responsibilities:Respond promptly and effectively to a range of support inquiries, covering topics from billing and pre-sales to optimization and implementation.Evaluate support requests, guiding users to existing solutions, code snippets, documentation, or escalating issues to specialized technical or business teams.Oversee various feedback channels, such as GitHub Issues & Discussions (explore them here).Identify opportunities for the development or acquisition of internal tools to enhance support efficiency.Reproduce reported issues, create test cases, and enhance test coverage as needed.Your Qualifications:Minimum of 3 years of experience in customer support, specifically providing technical support to developers.Proficient in SQL, particularly PostgreSQL, with comfort in handling complex queries. Database administration experience is a plus.Exceptional communication skills with fluency in English.Familiarity with Linux/Unix operating systems and command line operations.Experience engaging with GitHub Issues and Discussions.Bonus: Knowledge of popular JavaScript frameworks such as React, Vue, and Svelte, along with experience in Node.js.A degree in Computer Science is advantageous.Work Schedule & LogisticsThis is a full-time position requiring candidates to be located within European time zones (we prioritize a sustainable work-life balance).Work days are Monday through Friday.

About Ditto:Ditto is revolutionizing data movement at the edge, empowering developers to create resilient, real-time applications irrespective of varying network conditions. Whether in a stadium, on an airplane, or at a remote military base, Ditto’s peer-to-peer synchronization engine guarantees continuous device connectivity and consistent data integrity, even in the absence of internet access. Backed by over $145 million in funding and trusted by esteemed organizations such as Chick-fil-A, Delta Airlines, and the U.S. military, Ditto facilitates mission-critical operations across sectors including aviation, retail, travel, hospitality, and defense. As a rapidly expanding, globally distributed startup, we are devoted to fostering a diverse and inclusive team that encapsulates a myriad of perspectives essential for addressing the world’s most complex connectivity challenges.About the Position:At this pivotal moment, Ditto is scaling to meet the needs of its enterprise clientele, necessitating skilled Site Reliability Engineers to uphold enterprise-grade reliability within our infrastructure.This role presents a remarkable opportunity to become part of a specialized team dedicated to observability, system reliability, and operational excellence for our innovative edge-to-cloud database technology.As a Site Reliability Engineer, you will be instrumental in ensuring the reliability, performance, and scalability of Ditto's cloud infrastructure. You will collaborate with product engineering teams to enhance system resilience, spearhead incident management processes, and develop observability solutions tailored for our distinct distributed architecture.Key Responsibilities:Develop and maintain observability solutions leveraging platforms such as Datadog, Prometheus, and Grafana.Lead incident management efforts, coordinating response strategies, troubleshooting issues, and determining follow-up actions.Collaborate with product engineering teams to design reliable systems, recover from incidents, and derive insights from failures.Work with teams to establish and uphold SLOs, monitoring frameworks, and alerting mechanisms that ensure reliability at scale.Design and implement automation and support tools to enhance system resilience, maintain operational safety, and minimize operational overhead.Lead the creation and upkeep of runbooks, alert definitions, and incident response protocols.Participate in on-call rotations to deliver 24/7 support for critical production systems.

About UsFounded in 2013, Close is revolutionizing the way sales teams operate with our innovative CRM solution that prioritizes communication over manual data entry. Our user-friendly sales software is crafted for small and medium-sized businesses (SMBs) to achieve success and scale efficiently.As a bootstrapped and profitable company, we prioritize our customers and maintain independence in our operations. Our dedicated team of approximately 100 professionals works entirely remotely to ensure no small business fails due to sales challenges.About the RoleWe are seeking a dynamic Support Engineer to join our growing team at Close.In this role, you will be instrumental in addressing customer needs as they expand their use of our API, manage intricate migrations, and integrate various tools. The Support Engineering Team operates at the nexus of customer challenges and technical solutions. You will engage directly with customers while developing scripts, tools, and automation that enhance the efficiency of both our team and our clientele. Every tool you create contributes to faster customer interactions and simplifies problem-solving.The Support Engineer position combines technical expertise with a passion for assisting customers. Your responsibilities will include providing technical support during U.S. business hours, developing scripts to resolve customer issues, and constructing internal tools that enhance team productivity.At Close, our Support team values autonomy, a strong customer focus, and technical proficiency, setting us apart from typical SaaS support teams. You will have the opportunity to work with live production data, become an API expert within a thriving company, and influence the development of both internal systems and client-facing tools.

Discover Slingshot Aerospace At Slingshot Aerospace, we are dedicated to enhancing the safety and security of space for everyone. Our innovative approach directly influences global security, disaster response, climate monitoring, and the essential infrastructures that connect our world. We are a collective of builders, thinkers, and problem-solvers who envision a future of space operations driven by superior data and intelligent software. We thrive in a fast-paced environment, embrace failure as a stepping stone, and value ideas from every corner of our organization—be it engineering, sales, product, or operations. If you are looking to contribute to something meaningful, alongside individuals who are passionate about the impact we are making and eager to shape the future of an industry at its inception, you are in the right place. What You Will Be Leading Slingshot Aerospace is in search of a Manager of Growth, APAC to join our global team and spearhead our expansion in one of the most vibrant space regions worldwide.

About Freshpaint Freshpaint builds a privacy-focused data platform for healthcare organizations in the United States. As hospitals and digital health companies increasingly depend on analytics and marketing tools, many face tough choices between growth and protecting patient privacy. Most tools on the market aren’t built for regulated healthcare data, which can introduce compliance risks. Freshpaint addresses this challenge by enabling healthcare teams to use modern analytics and marketing tools while keeping sensitive patient information (PHI) secure. Our platform integrates with company websites, apps, and third-party services, automatically detecting and managing sensitive data before it’s shared. This lets healthcare teams move quickly without sacrificing privacy or security. Backed by Leading Investors Freshpaint is supported by well-known investors in the tech world, including: Y Combinator (OpenAI, Stripe, Airbnb, Coinbase, DoorDash) Intel Capital (Broadcom, Astera Labs, VMware, RedHat, MongoDB) The company has raised significant funding to build the privacy infrastructure needed for healthcare’s digital future. Role Overview: Support Engineer (Remote - US) Freshpaint is hiring a Support Engineer who combines strong technical troubleshooting skills with a commitment to excellent customer service. This role suits someone who enjoys working through complex systems, reading code, and finding the root cause behind technical issues. Ownership matters here: Support Engineers see issues through from first report to final resolution, always aiming to improve the customer experience along the way. Clear, empathetic communication is essential. The Support Engineer explains technical details in ways customers understand and shares feedback to help improve both the product and support processes. Collaboration with Engineering, Customer Success, and Product teams is a regular part of the job. What You Will Do Serve as a primary technical contact for customers troubleshooting Freshpaint’s platform Investigate and resolve issues by working directly with the codebase and related systems Use tools and languages such as Go, TypeScript, and SQL to identify root causes and implement fixes Collaborate with Engineering, Customer Success, and Product teams to address customer concerns and improve workflows Advocate for customer needs and share insights to help shape product development and support processes

Upbound develops infrastructure platforms designed for the Agentic AI Era. As the creators and core maintainers of Crossplane, the team works to make infrastructure programmable, autonomous, and composable. Their newest project, the Intelligent Control Plane, enables organizations to manage and adapt infrastructure for both human and AI agents at scale. Collaboration is central at Upbound. The company partners with major cloud providers, independent software vendors, and open-source communities to help teams operate efficiently and with confidence. Impact and Reach Relied on by Fortune 500 companies and platform engineers across more than 100 countries Crossplane has surpassed 100 million downloads and supports over 1,000 teams globally Series B funding: $69 million raised from GV (formerly Google Ventures), Altimeter Capital, and Intel Capital More information is available at upbound.io.

Upbound develops infrastructure platforms tailored for the Agentic AI Era. As the creators and main maintainers of Crossplane, the team drives the Intelligent Control Plane, a platform that makes infrastructure programmable, autonomous, and composable. The company’s mission centers on providing AI-native enterprises with a platform for provisioning, operating, and adapting infrastructure at scale. Upbound works to help teams optimize their platforms for both human operators and AI agents. Partnerships include major cloud providers, independent software vendors, and open-source communities, all focused on helping organizations move faster and operate with greater confidence. Upbound supports Fortune 500 companies and platform engineers across more than 100 countries. Crossplane has been downloaded over 100 million times and is trusted by more than 1,000 teams worldwide. Upbound is Series B funded, with $69M raised from investors such as GV (formerly Google Ventures), Altimeter Capital, and Intel Capital. More information is available at upbound.io.

Upbound develops Crossplane, an open-source Intelligent Control Plane designed to make infrastructure programmable and adaptable. The platform serves both people and AI agents, providing a foundation for AI-native organizations to manage and scale their infrastructure. Upbound collaborates with leading cloud providers, software vendors, and open-source communities. Crossplane has been downloaded over 100 million times and supports more than 1,000 teams in over 100 countries. The company is backed by GV, Altimeter Capital, and Intel Capital, with $69M raised to date. Learn more at upbound.io. Role overview This remote Customer Support Engineer position centers on helping customers and partners succeed with Crossplane and the Intelligent Control Plane. Work closely with users to address their needs and support their adoption of Upbound's technology.