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Experience Level
Experience
Qualifications
Bachelor’s degree in Computer Science or a related field. Proven experience in a technical support role. Strong analytical and problem-solving skills. Excellent communication skills, both verbal and written. Familiarity with identity security concepts and AI technologies is a plus.
About the job
Join Saviynt as a Technical Support Engineer and be part of a dynamic team dedicated to managing and securing identities across various applications and data. Our AI-driven identity platform empowers organizations to efficiently govern access, ensuring operational excellence while minimizing compliance costs. Trust is paramount, and at Saviynt, we safeguard our customers' digital assets, including Fortune 500 companies and government institutions, all while facilitating safe AI deployment. Discover more about our innovative solutions at www.saviynt.com.
About Saviynt
Saviynt is a leader in identity security, offering an AI-powered platform that manages and governs access to applications, data, and business processes. Our solutions are trusted by top global brands and institutions to accelerate their AI deployment while enhancing security and compliance.
Join Adyen as a Team Lead in Technical Support, where you will play a pivotal role in leading a dynamic team to deliver exceptional service to our clients. You will oversee daily operations, ensuring that technical queries are resolved efficiently and effectively. Your leadership will inspire your team to achieve their best while fostering a culture of conti…
Welcome to Adyen! Adyen is a leading financial technology platform that provides a comprehensive solution for payments, data, and financial products, serving renowned clients such as Meta, Uber, H&M, and Microsoft. Our mission is to empower businesses to achieve their ambitions through innovative financial solutions. We foster a dynamic environment where our team members can thrive, supported by a culture that promotes personal and professional development. Our motivated team tackles complex technical challenges collaboratively, delivering ethical and innovative solutions that accelerate business growth. Your Role as a Technical Support Engineer As a Technical Support Engineer, you will be the first point of contact for our global merchants. Your responsibilities will include collaborating with various teams within Adyen (both technical and commercial) to ensure seamless payment processing for our merchants, directly impacting their business growth and success. Our team is highly focused on merchant support, driven, and celebrates shared victories. You will be part of a diverse international support team, working around the clock to provide assistance using a follow-the-sun model. The extensive technical expertise of our team is invaluable to both our merchants and internal stakeholders. Key Responsibilities Serve as a primary source of knowledge on the Adyen platform, APIs, web technologies, and industry integration best practices. Support merchants throughout their lifecycle by providing direct technical assistance. Act as an advocate for internal products, tracking processes and relaying merchant feedback and issues for continuous improvement. Guide merchants on optimal implementation practices while addressing their specific concerns. Who You Are You possess 4-8 years of professional experience in technology support and operations. You understand that every interaction with a merchant is an opportunity for exceptional customer service and strive to deliver a consistent support experience across all regions. Strong written and verbal communication skills in English are essential. You are innovative and possess excellent problem-solving abilities.
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