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Technical Support Engineer at Twilio | Remote

Twilio Inc.Remote - Ireland
Remote Full-time

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Experience Level

Experience

Qualifications

The ideal candidate should possess:Strong problem-solving skills and a customer-centric mindset. Experience with technical support or customer service. Familiarity with APIs and web technologies. Excellent communication skills, both written and verbal. Ability to work independently in a remote environment.

About the job

Twilio is looking for a Technical Support Engineer to join the customer success team. This remote role is open to candidates based in Ireland.

Role overview

This position centers on helping customers resolve technical issues with Twilio’s platform. The Technical Support Engineer works closely with clients, providing guidance and ensuring they get the most from Twilio’s products and services.

What you will do

  • Troubleshoot technical issues that customers encounter while using Twilio’s platform
  • Collaborate directly with clients to identify problems and walk them through effective solutions
  • Support customers in maximizing the value of Twilio’s offerings

Requirements

  • Interest in technology and customer service
  • Comfort working with clients to resolve technical challenges
  • Willingness to contribute skills and ideas in a collaborative team setting

Twilio welcomes applicants who are eager to make a difference for customers.

About Twilio Inc.

Twilio is a leading cloud communications platform that enables developers to build, scale, and operate customer engagement within software applications. Our mission is to fuel the future of communications by providing tools that empower developers to create innovative and effective communication solutions.

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