About the job
Twilio is looking for a Technical Support Engineer to join the customer success team. This remote role is open to candidates based in Ireland.
Role overview
This position centers on helping customers resolve technical issues with Twilio’s platform. The Technical Support Engineer works closely with clients, providing guidance and ensuring they get the most from Twilio’s products and services.
What you will do
- Troubleshoot technical issues that customers encounter while using Twilio’s platform
- Collaborate directly with clients to identify problems and walk them through effective solutions
- Support customers in maximizing the value of Twilio’s offerings
Requirements
- Interest in technology and customer service
- Comfort working with clients to resolve technical challenges
- Willingness to contribute skills and ideas in a collaborative team setting
Twilio welcomes applicants who are eager to make a difference for customers.
