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Technical Support Engineer at Veezu | Cardiff

VeezuCardiff HQ
On-site Full-time

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Experience Level

Experience

Qualifications

Qualifications:The ideal candidate will possess strong technical skills, a problem-solving mindset, and the ability to communicate effectively with both technical and non-technical stakeholders. Previous experience in a technical support role would be advantageous, along with familiarity with ITIL practices and security compliance standards.

About the job

Veezu is looking for a Technical Support Engineer to join the team at the Cardiff HQ. This role reports to the IT Support Manager and focuses on both on-site and remote support for internal and external corporate users. The position involves a mix of day-to-day technical support and project work, with travel to Veezu locations across the UK making up about 40% of the job. A company vehicle is provided, and travel expenses are covered according to company policy.

About Veezu

Veezu is the UK's fastest-growing technology company in the taxi and private hire sector. The company operates across hundreds of towns and cities, providing tech-driven, on-demand mobility services that support local communities and their growth.

Main Responsibilities

  • Work closely with the support team as a unified contact point, delivering first and second-line technical support via phone, email, portal, on-site, and remote channels.
  • Receive, log, and manage user inquiries using the call logging system, aiming for first-contact resolution where possible.
  • Participate in the deployment of custom and standard application enhancements.
  • Handle routine maintenance, including antivirus compliance, security patch updates, image builds and updates, and other IT security tasks. This includes user and security group administration in Active Directory.
  • Assist with incidents and service requests related to application support.
  • Meet individual and team SLA/KPI targets, escalating issues promptly to avoid missed objectives.
  • Support projects such as acquisitions, site migrations, and upgrades by integrating, updating, and migrating network services, infrastructure, and endpoint devices into the Veezu environment. This may involve travel for physical tasks like network upgrades, office setups, technology removal, and asset disposal.

Travel Requirements

Expect to travel to different Veezu sites across the UK as needed. Travel is anticipated to make up around 40% of the role, with a company vehicle and covered expenses provided.

About Veezu

Veezu stands at the forefront of the UK's taxi and private hire technology sector, combining innovation with a commitment to enhancing local communities. Our rapid growth reflects our dedication to providing cutting-edge, tech-driven mobility solutions.

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