Technical Support Engineer at WalkMe | Sydney

WalkMe, an SAP CompanySydney

On-site Full-time

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Experience Level

Experience

Qualifications

We are looking for candidates who are passionate about technology and customer success. Ideal qualifications include:Proven experience in a technical support or customer service roleStrong problem-solving skills and attention to detailExcellent communication and interpersonal abilitiesAbility to work collaboratively in a team environmentFamiliarity with software development or IT systems is a plus

About the job

Join WalkMe, a leader in Digital Adoption Platforms (DAP) and a proud subsidiary of SAP. Our mission is to empower organizations to navigate the complexities of the digital landscape and optimize their technological investments. With WalkMe’s innovative features such as guidance, engagement, insights, and automation, we help employees increase productivity, provide executives with enhanced visibility into digital usage, and enable organizations to maximize their digital assets for successful transformations.

In collaboration with SAP, we are transforming the digital journey for businesses by seamlessly integrating SAP’s powerful ERP solutions with WalkMe’s user-friendly digital adoption platform, enhancing productivity and user experience.

As a Technical Support Engineer, you will report directly to the Support Manager and serve as the primary contact for our valued customers throughout their journey with WalkMe, from post-sale support through onboarding, project success, and contract renewals. Your role is vital in delivering timely and effective solutions, ensuring we meet our Service Level Agreements (SLAs) and maintain high levels of customer satisfaction. You will also contribute to the growth of our knowledge base and customer community, further enriching the customer experience.

About WalkMe, an SAP Company

WalkMe is at the forefront of Digital Adoption Platforms, enabling organizations to thrive in a technology-driven world. As part of SAP, we combine cutting-edge technology with deep insights to help businesses leverage their digital assets effectively.

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Technical Support Engineer at WalkMe | Sydney

Experience Level

Qualifications

About the job

About WalkMe, an SAP Company

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