Technical Support Engineer - Customer Experience

Xometry (NASDAQ: XMTR) is at the cutting edge of digital manufacturing, bridging the gap between innovative thinkers and the manufacturers capable of transforming their visions into reality. Our digital marketplace equips manufacturers with essential resources to scale their operations, while facilitating seamless access to global manufacturing capacity for buyers at Fortune 1000 companies.We are looking for driven Mechanical Engineers to join our team as Technical Account Managers (TAMs). In this role, you will be integrated into our key accounts, serving as a vital extension of their engineering teams. This position combines customer interaction, technical proficiency, and operational execution. While reporting to Operations, you will collaborate closely with the Sales team to foster growth and ensure exceptional customer satisfaction.This is a remarkable chance to be part of a vibrant and expanding organization that is leading the way in digital manufacturing. If you are a motivated Mechanical Engineer with a commitment to customer success and a desire to make a substantial impact, we encourage you to apply.

Oscar Health seeks a Senior Manager of Technical Accounting based in Atlanta, Georgia. This position leads a team responsible for staying current with accounting standards and ensuring compliance across the organization. The Senior Manager works closely with other departments to improve the accuracy and efficiency of financial reporting. What you will do Lead and mentor a team focused on technical accounting and compliance matters. Direct the preparation and review of financial statements, ensuring accuracy and adherence to regulations. Partner with colleagues across the company to enhance financial reporting processes. Provide guidance on complex accounting issues and support accurate reporting. Role impact This role is central to maintaining the integrity of Oscar Health’s financial reporting. The Senior Manager helps shape accounting practices as the company continues to grow.

Axon Enterprise, Inc. seeks a Software Technical Account Manager II to join the team in Atlanta, Georgia. This position centers on supporting clients who use Axon's software solutions, with regular travel to customer sites as a key part of the job. Building and maintaining strong relationships with client stakeholders is essential. Key Responsibilities Travel to client locations to provide hands-on technical support for Axon's software products Diagnose and resolve software issues, helping clients overcome technical challenges Lead training sessions to support user adoption and effective use of Axon's solutions Collaborate with internal teams, sharing client feedback to help improve products Work to ensure user satisfaction and foster long-term client success Requirements Technical experience supporting software products Strong customer service skills and clear communication Willingness and ability to travel frequently to client sites Skill in building trust and maintaining relationships with key stakeholders

Rithum LLC connects brands, suppliers, and retailers through a global commerce network. The company’s platform helps clients manage e-commerce operations, expand product offerings, and improve margins across multiple channels. More than 40,000 businesses use Rithum to reach customers on hundreds of channels. Together, these clients account for over $50 billion in annual Gross Merchandise Value (GMV). What Rithum offers Tools for brands and retailers to grow their market presence Solutions for streamlining operations and scaling product catalogs Commerce, marketing, and delivery features to support the entire shopping journey Location This Strategic Technical Account Manager position is remote, based in Atlanta.

We are looking for a dynamic and experienced Senior Support Account Manager to join our team at Saviynt. In this role, you will be the primary point of contact for our clients, ensuring their needs are met and expectations exceeded. Your expertise will help drive customer satisfaction and retention while collaborating closely with various internal teams to deliver exceptional service.The ideal candidate will have a strong background in account management and customer support, with a passion for helping clients succeed. You will be instrumental in identifying opportunities for improvement and advocating for client needs within the organization.

As an Account Manager at efihr, you will play a pivotal role in fostering and maintaining long-term relationships with our clients. Acting as their primary point of contact, you will regularly engage with customers to assess their satisfaction levels and explore their current and future needs. Your insights will contribute significantly to the OMP solution roadmap. Your mission is to retain clients, enhance their engagement, and strategically expand our customer base.Your key responsibilities will include:Creating and nurturing exceptional customer partnerships throughout the entire customer lifecycle.Establishing and maintaining enduring relationships with stakeholders at various levels.Gaining a deep understanding of our clients’ industry landscapes and business challenges.Effectively communicating clients’ needs and concerns to internal teams, including delivery and marketing.Developing an account strategy that aligns with the OMP culture and includes actionable short-, mid-, and long-term plans.Mapping stakeholders by utilizing organizational charts of customer leadership and teams.Collaborating with project teams throughout all phases by applying optimized governance.Increasing customer engagement and retention by enhancing OMP awareness and mindshare.Guiding clients towards the optimal utilization of our solutions post-project delivery.Facilitating account management meetings to evaluate customer needs, review performance scorecards, and share pertinent information.Negotiating new business opportunities within existing accounts.Formulating and executing a short-term and strategic account action plan that engages in relevant initiatives on the client’s side.Balancing and dynamically prioritizing multiple customer engagements.Shaping and managing customer expectations throughout changing relationship stages.

Join examplecorpsandbox as a GK Account Manager, where you will be responsible for managing client relationships and ensuring their needs are met effectively. You will be the primary point of contact for our clients, delivering exceptional service and strategic solutions to enhance their experience. Your expertise will help drive client satisfaction and retention, making a significant impact on our business growth.

Join Xplor Technologies as a Customer Success Manager, where you will play a pivotal role in ensuring our clients achieve their desired outcomes with our leading solutions. In this dynamic position, you will manage client relationships, drive product adoption, and provide strategic guidance to enhance customer satisfaction and retention.Your responsibilities will include onboarding new clients, conducting regular check-ins to understand their needs, and proactively addressing any challenges they face. You will collaborate closely with our product and support teams to ensure that customer feedback is integrated into our service offerings.

Join Xplor Technologies as a Customer Success Manager in Atlanta, where you will play a crucial role in ensuring our clients derive maximum value from our services. As a part of our Account Management team, you will foster strong relationships with customers, guiding them through our offerings and helping them achieve their business goals.Your responsibilities will include onboarding new clients, providing training sessions, and proactively addressing any concerns to enhance customer satisfaction. Your insights will also be vital in shaping our product offerings based on customer feedback.

Xplor Technologies is hiring a Customer Success Manager based in Atlanta. This role centers on supporting clients and helping them achieve their goals with Xplor’s solutions. The Customer Success Manager builds relationships, learns what each client needs, and adapts support to fit each situation. Key responsibilities Develop and maintain strong client relationships Understand client objectives and challenges Provide guidance so clients can make the most of Xplor’s products Focus on increasing customer satisfaction and retention What we look for Clear communication and a focus on clients Problem-solving ability Interest in helping clients succeed and grow This position plays an important role in customer retention and growth at Xplor Technologies.

Role Overview MongoDB is hiring a Senior Customer Success Manager based in Atlanta, Austin, or Dallas. This role centers on building strong relationships with customers and ensuring they achieve lasting value from the MongoDB platform. The position focuses on customer satisfaction and retention, with an emphasis on supporting clients throughout their journey. What You Will Do Guide customers through onboarding, adoption, and ongoing use of MongoDB products Address customer needs and resolve issues as they arise Identify opportunities for customer growth and help drive expansion Work closely with cross-functional teams to deliver a seamless experience Act as a trusted advisor, building long-term partnerships with clients Location This position is available in Atlanta, Austin, or Dallas.

As a Principal Account Manager at Veracode, you will play a pivotal role in driving customer success and ensuring long-term partnerships. Your expertise in managing key accounts will enable you to effectively understand clients' needs and deliver exceptional value. You will be responsible for strategizing growth plans and executing solutions that align with our clients' objectives.Join us in our mission to transform application security and work with a dynamic team committed to innovation and excellence.

About Geotab Inc. Geotab Inc. delivers Internet of Things (IoT) and connected transportation solutions to businesses around the globe. Recognized as a “Great Place to Work™,” the company brings together skilled professionals who focus on empowering organizations, supporting community safety, and advancing sustainability. Geotab connects commercial vehicles to the internet and provides web-based analytics that help customers manage their fleets. The open platform and Geotab Marketplace® offer hundreds of third-party integrations, making it possible for businesses to combine vehicle data with other systems and streamline operations. Processing billions of data points each day, Geotab uses analytics and machine learning to improve productivity, reduce fuel use, strengthen driver safety, and support regulatory compliance. The team continues to grow and welcomes people who bring fresh ideas and adaptability. Roles here often evolve, and team members may take on new responsibilities beyond their initial scope. Geotab offers a collaborative workplace, comprehensive benefits, and a culture that values inclusion and innovation. To see more about life at Geotab, visit the company blog or follow @InsideGeotab on Instagram. Interested in future roles? Join the talent network for updates on upcoming opportunities.

About UsDigiCert is a premier global innovator in digital trust solutions, dedicated to safeguarding the online environment by ensuring the security, privacy, and authenticity of every transaction. Our advanced, AI-driven DigiCert ONE platform integrates PKI, DNS, and certificate lifecycle management to protect infrastructures, software, devices, messages, and AI interactions. Discover why over 100,000 organizations, including 90% of the Fortune 500, rely on DigiCert to combat contemporary threats and prepare for a quantum-safe future at www.digicert.com Position OverviewAs a Corporate Account Manager, you will be pivotal in identifying and cultivating business opportunities within both existing and prospective accounts within your designated territory. Your primary focus will be to convert these opportunities into successful deals. You will collaborate closely with pre-sales and post-sales support teams throughout various sales campaigns, acting as a trusted advisor to customers and prioritizing their best interests, even when they are not actively looking to purchase.

Join our dynamic team as an Associate Account Manager at American Iron and Metal located in Atlanta. In this pivotal role, you will be responsible for nurturing client relationships, managing account activities, and ensuring customer satisfaction. Your proactive approach will help drive sales and support our growing client base.

Shift4 (NYSE: FOUR) supports businesses worldwide by streamlining complex payment systems. The company processes billions of transactions each year and serves hundreds of thousands of clients across a range of industries. More information is available at www.shift4.com. Role overview The Enterprise Account Manager develops and nurtures relationships with Shift4’s largest and most strategic partners. This position advises enterprise accounts at the corporate, franchise, and local levels, helping them make the most of Shift4’s offerings and communicating their needs within the company. Managing the full customer lifecycle, the role coordinates orders from initial placement through installation, working with both internal and external teams to ensure a seamless experience. Serving as the primary contact for escalations related to support, billing, and service, the Enterprise Account Manager also provides regular reports and business reviews. Success in this position depends on strong communication, a consultative approach, and the ability to influence stakeholders at every level to support long-term account growth. What you will do Develop and maintain trusted relationships with key stakeholders at corporate, franchise, and local levels for enterprise accounts. Advocate for enterprise accounts within Shift4, ensuring activities are scheduled and prioritized to meet client needs. Oversee orders from start to installation, managing teams to ensure accurate and timely fulfillment. Collaborate with Business Development, Product, and Product Development teams on complex deployments and new feature rollouts. Locations Atlanta, Georgia, United States Center Valley, Pennsylvania, United States Las Vegas, NV Tampa, Florida, United States

About Us:FitzMark is a leading third-party logistics provider, adept in managing diverse transportation modes. We pride ourselves on delivering unparalleled services to our customers and carriers by utilizing our innovative technology, DASH. Our proactive operational strategies ensure that every logistics requirement is met with precision. With strategically located offices in Indianapolis (HQ), Atlanta, Birmingham, Buffalo, Chattanooga, Fort Worth, Gainesville, Jackson, Kansas City, Nashville, Omaha, and Scottsdale, FitzMark continues to thrive in a challenging industry landscape.At FitzMark, our success is fueled by recognizing and celebrating our employees' achievements within a collaborative and vibrant environment. We equip our team members with the necessary tools and resources to foster a culture of ownership and accountability that advances your career and financial aspirations.Ready to make your mark?This role is pivotal in nurturing and expanding our existing customer accounts. You will provide personalized and proactive customer service while identifying growth opportunities within accounts.

Rithum™ stands as the premier commerce network globally, revolutionizing how brands, suppliers, and retailers collaborate to deliver exceptional e-commerce experiences. Our platform empowers brands and retailers to accelerate growth, streamline operations across multiple channels, expand product offerings, and enhance profit margins.Currently, over 40,000 businesses rely on Rithum to drive their success across numerous channels, collectively representing more than $50 billion in annual Gross Merchandise Value (GMV). Leveraging our comprehensive commerce, marketing, and delivery solutions, our clients curate optimized shopping experiences for consumers from start to finish. Role OverviewAs a Technical Project Manager, you will spearhead cross-functional and client-facing initiatives that facilitate the successful onboarding and deployment of Rithum solutions. You will collaborate closely with clients, technology partners, and internal teams to ensure that project objectives are met on schedule and uphold high-quality standards, allowing customers to maximize the benefits of the Rithum platform. Your role will involve extensive collaboration across Sales, Product, Engineering, and Services to coordinate project delivery, manage dependencies, and advocate for the client throughout the entire delivery cycle. You will act as the primary point of execution and communication, translating technical complexities into clear plans, milestones, and updates for both internal and external stakeholders. A solid foundation in project management methodologies, including Agile and Waterfall, is essential as you oversee client-facing implementations. You will manage project scope, track progress, identify and mitigate risks, maintain accurate schedules, and communicate effectively with clients and internal teams. Being proactive in solutioning and risk mitigation is crucial to ensuring timely delivery.

Who We AreWelcome to Carbyne! Our mission is to transform public safety through innovative emergency collaboration technology. As a global leader, we provide a state-of-the-art platform designed to save lives with features like live video streaming, real-time communication, and precise location tracking.Our solutions empower emergency teams to respond swiftly and intelligently, ensuring that help reaches those in need as quickly as possible. Partnering with industry giants such as Amazon, Microsoft, and AT&T, we are pioneering life-saving technologies that benefit over 400 million people globally.Are you ready to join us in making a significant impact? Let's work together!About the RoleWe are looking for a dynamic Technical Partnership Project Manager to oversee both internal and external partner projects, along with cloud-based IT implementations. In this multifaceted role, you will balance your efforts between coordinating strategic initiatives with essential partners—including vendors, technology alliances, and internal stakeholders—and managing cloud infrastructure deployments that support public safety efforts.You will act as the bridge between business and technical teams, facilitating the execution of cross-functional projects, cloud architecture rollouts, and integration tasks. This hands-on, high-visibility position requires a blend of collaboration, project management, and technology enablement in a vital environment.What You’ll Be DoingLead and manage multiple partner initiatives from inception to successful completion.Ensure alignment and execution across key stakeholder groups (Product, R&D, Legal, Operations, Partners).Create project plans and oversee timelines for integrations, certifications, or collaborative deployments.Manage Carbyne’s IT and cloud-based customer deployments, including configuration, testing, and launch activities.Translate business and partner requirements into technical specifications and implementation strategies.Collaborate with cloud operations, DevOps, and solution architects to implement scalable and secure solutions.Maintain continuous engagement, documentation, and stakeholder alignment throughout all assigned projects.Monitor project KPIs and proactively manage risks to prevent blockers and timeline disruptions.What You BringTo excel in this position, you should have:PMP or CAPM certification.Residence in Georgia or Texas.4-6 years of experience managing partner-facing and IT/cloud-based projects within a SaaS or technology firm.Confidence in managing multi-stakeholder programs and external partnerships.Experience coordinating across internal teams and engaging with external vendors or technology partners.A strong technical foundation in IT infrastructure, networking, and cloud platforms (AWS, Azure, etc.).