About the job
As a Technical Support Engineer at SEGULA Technologies, you will play a vital role in delivering high-level technical assistance to our network of international automotive dealers. This position is primarily focused on the French market and involves troubleshooting complex vehicle diagnostics while serving as a liaison between automotive manufacturers and authorized service partners.
Core Responsibilities
- Address and manage customer incident reports (FIC) from the dealer network.
- Offer diagnostic support for vehicles through written communication and phone calls.
- Provide timely and high-quality technical assistance in accordance with internal standards.
- Work collaboratively with manufacturer teams and service providers to enhance diagnostic solutions.
