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Experience Level
Entry Level
Qualifications
We are looking for candidates who have a strong foundation in IT and excellent problem-solving skills. Familiarity with cloud technologies, APIs, and networking concepts is preferred. You should also possess strong communication skills and the ability to work in a fast-paced environment.
About the job
Datadog is looking for a Technical Support Engineer I based in Tokyo. This position centers on helping customers address technical challenges and make full use of Datadog’s products.
What you will do
Troubleshoot technical issues reported by customers
Assist with integrating Datadog solutions into customer environments
Collaborate with internal teams to enhance the customer experience
Role focus
The main goal is to resolve customer problems efficiently and support their success with Datadog’s offerings. Working with colleagues across different teams is a regular part of this role.
About Datadog
Datadog is a leading monitoring and analytics platform for developers, IT operations teams, and business users. Our mission is to enable organizations to understand and improve their applications and infrastructure performance through powerful observability tools.
We are seeking a talented IT Support Engineer to join our dynamic team at Wayve. In this role, you will be responsible for providing top-notch technical support to our clients and ensuring smooth operation of IT systems. You will troubleshoot issues, assist with software installations, and provide guidance on various technical matters.
Veeam is recognized as the Data and AI Trust Company, committed to empowering organizations to fully understand, secure, and enhance the resilience of their data and AI systems. As a leader in data resilience and data security posture management, Veeam stands at the forefront of the convergence between identity, data, security, and AI risk. With headquarters in Seattle and operations in over 30 countries, Veeam protects more than 550,000 customers globally, who rely on Veeam to keep their businesses thriving. Join us in our mission to advance fearlessly, grow, learn, and make a significant impact for some of the world’s largest brands.About the RoleThe Technical Support Engineer plays a critical role in providing expert technical assistance to customers utilizing Veeam’s data protection and backup solutions. This position encompasses diagnosing complex issues, analyzing system logs, and offering support for environments such as virtualization platforms and cloud services.What You’ll DoDeliver technical support and thorough troubleshooting for Veeam Software’s B2B clients through telephone, email, and web conferencing.Serve as a technical liaison in engagements with fellow IT professionals.Investigate and resolve customer issues and inquiries effectively.Manage and update assigned cases promptly.Contribute to the documentation aimed at enhancing Veeam’s knowledge base.Accurately document all customer interactions within our CRM tool, adhering to SLA standards.Stay proactively informed about the latest technologies related to Veeam’s products and the foundational technologies.What You’ll BringFluent in Japanese (reading, writing, speaking).Proven troubleshooting and administration experience is required.Familiarity with REST API concepts.Strong ability to quickly learn, comprehend, and articulate technical information.A proactive approach and the desire to take ownership of client issues until resolution.Excellent time management skills.Adeptness in fast-paced environments.
As part of Datadog's Technical Solutions team, you will be instrumental in driving our global expansion by providing exceptional support to both potential and existing clients. Your role will involve sharing our technical expertise through various channels, including live chat, ticketing systems, and presentations, ensuring that our customers have a positive experience with our platform.We are committed to fostering a collaborative and creative office culture that empowers our employees to achieve work-life balance through a hybrid working model.Key Responsibilities:Interact with customers through multiple support channels to troubleshoot technical issues and educate them on platform usage.Replicate technical problems and explore Datadog’s extensive integrations.Achieve demo certification and conduct comprehensive product demonstrations for clients.Engage in product development discussions, providing insights from client feedback.Develop specialized knowledge in one or more Datadog product areas.Work from a Datadog office 3 to 5 days a week.
About ChalkAt Chalk, we are pioneering a cutting-edge data platform designed to revolutionize machine learning applications. Our mission is to dismantle the complexities, latencies, and scalability constraints that have historically limited ML capabilities. By integrating the blazing speed of Rust with developer-friendly tools, we empower businesses to achieve remarkable outcomes. Leading organizations rely on Chalk for critical applications, including fraud prevention in credit card transactions, identity verification, and optimizing renewable energy capture. Following our successful funding round, we have secured a $50 million Series A, spearheaded by Felicis.Role OverviewAs a Support Engineer at Chalk, you will serve as our primary technical support specialist, dedicated to providing outstanding customer experiences with our platform. You will engage directly with clients across diverse sectors such as finance, healthcare, and e-commerce, assisting them in troubleshooting and optimizing their use of Chalk's robust technology. This position offers an exceptional opportunity to gain in-depth knowledge of our products while collaborating closely with our Engineering and Forward Deployed Engineering teams, allowing you to make a significant impact on customer satisfaction and product excellence.Your ResponsibilitiesDeliver first-rate technical support to Chalk customers, rapidly diagnosing and resolving technical issues.Work in tandem with the Engineering team to escalate and effectively resolve intricate challenges.Cultivate thorough product knowledge to empower customers in maximizing their investment in Chalk.Document solutions, generate knowledge-base articles, and share insights to mitigate recurring issues.Spot opportunities to enhance product reliability, usability, and overall customer satisfaction.Ideal Candidate ProfileA solid technical background, preferably with experience in technical support or software engineering.Proficiency in Python and SQL is essential.Strong analytical, problem-solving, and troubleshooting abilities.Excellent written and verbal communication skills.A collaborative spirit, capable of working effectively with both technical and non-technical teams.Prior experience in customer-facing technical roles is highly valued.
Role overview IFS is hiring a Support Engineer in Tokyo to help maintain and improve the performance of our IFS software solutions. This role focuses on resolving technical issues, assisting clients, and working with internal teams to strengthen our services. What you will do Troubleshoot technical problems related to IFS software Offer guidance and support to clients using our solutions Collaborate with colleagues across different teams to improve service quality What you bring Technical skills for diagnosing and resolving software issues Strong problem-solving abilities Experience supporting clients or end users
Japanese fluency is required for this position.About the Role:At Tanium, our Technical Support Engineers play a crucial role in ensuring customer satisfaction by swiftly resolving technical challenges and addressing inquiries. Our team operates both reactively and proactively, enhancing the overall experience for our enterprise clients using Tanium's solutions. This role reports to a Support Manager.As a Support Engineer, you'll continuously enhance your technical skills, ranging from scripting to debugging, while actively engaging in problem-solving.Your Responsibilities:Assist customers by:Managing incoming support requestsResolving customer support issuesCollaborating with fellow Support Engineers on their casesResponding to inquiries on the Tanium community platformEnhance customer experience by:Documenting best practicesTracking activities, documenting root causes, and reporting findingsActing as a technical subject matter expert, primarily focused on testing and troubleshootingTesting Tanium and providing constructive feedback to engineering teams to improve customer experience
Datadog seeks a Technical Support Engineer I based in Tokyo, Japan. This position focuses on assisting customers with technical questions and making sure they can use the Datadog platform effectively. The support team handles requests from a diverse group of users, each bringing different challenges and perspectives. Key responsibilities Answer customer inquiries and address technical problems Troubleshoot and resolve complex issues related to the Datadog platform Guide clients in using Datadog’s features to meet their needs Support customer satisfaction and contribute to the quality of Datadog’s services Role impact Technical Support Engineers help shape the customer experience at Datadog. Every interaction with a client influences their success and feeds into the ongoing improvement of Datadog’s products and services.
About Chalk Chalk is revolutionizing the data platform landscape to power the next generation of machine learning applications. Our mission is to eliminate the complexities, latency issues, and scalability challenges that have traditionally hampered ML capabilities. Our platform delivers Rust-speed performance paired with sophisticated tools that developers cherish. Leading enterprises rely on Chalk for various applications, including preventing fraudulent credit card transactions, identity verification, and enhancing clean energy utilization. We recently secured a $50 million Series A funding round led by Felicis. About the Role As a Support Engineer at Chalk, you will serve as a vital technical support resource, dedicated to providing exceptional experiences for our customers. You will engage directly with clients across diverse sectors such as finance, healthcare, and e-commerce, assisting them in troubleshooting and optimizing their use of Chalk's platform. This role presents a remarkable opportunity to gain in-depth knowledge of our technology, collaborate closely with our Engineering and Forward Deployed Engineering teams, and make a substantial impact on customer satisfaction and product quality. What You Will Do Deliver frontline technical support to Chalk customers, swiftly diagnosing and resolving technical issues. Work in tandem with the Engineering team to escalate and effectively address complex challenges. Develop profound product knowledge to empower customers to derive maximum value from Chalk. Document solutions, create knowledge-base articles, and share insights to mitigate recurring issues. Identify opportunities to enhance product reliability, usability, and overall customer satisfaction. What We’re Looking For A technical background with experience in technical support or software engineering. Proficiency in Python and SQL. Strong troubleshooting, problem-solving, and analytical abilities. Exceptional written and verbal communication skills. Ability to collaborate effectively with both technical and non-technical teams. Prior experience in customer-facing technical roles is highly desirable. Bachelor's degree in Computer Science or a related field.
Join our dynamic team at Tulip as a Product Support Engineer! This role is fully remote, based in Japan, as we embrace a flexible work environment. We're planning to establish a physical office by 2027. To be considered for this position, applicants must hold a valid Japanese work visa as we are unable to provide visa sponsorship. Tulip is at the forefront of transforming frontline operations, empowering organizations globally with connected applications that enhance efficiency, quality, and operational traceability. Our cloud-native, no-code platform enables companies across various sectors to tackle operational challenges, optimize processes, and drive productivity through real-time data analytics. As a proud spinoff from MIT, Tulip is headquartered in Somerville, Massachusetts, with additional offices in Germany and Hungary. Our commitment to human-centric, composable solutions is revolutionizing the MES sector, earning us recognition as a World Economic Forum Global Innovator. Tulip has also been awarded as one of Energage’s Top Workplaces USA and recognized by Built In Boston as a “Best Place to Work” for 2024.
Fluency in Japanese is a requirement for this position.Position Overview:At Tanium, our Technical Support Engineers play a crucial role in delivering exceptional service to our clients by effectively resolving technical challenges and addressing inquiries promptly. With a strong emphasis on customer satisfaction, our Support Engineers engage with clients both reactively and proactively, enhancing the overall experience of our enterprise customers using Tanium. This position reports to a Support Manager.As a Support Engineer, you will have continuous opportunities to leverage your technical expertise while developing new skills in areas such as scripting and debugging.Key Responsibilities:Deliver support to customers by:Prioritizing and triaging incoming support casesResolving customer support issuesCollaborating with fellow Support Engineers on assigned casesResponding to queries on the Tanium community platformEnhance customer experience through:Documenting best practicesMonitoring activities, documenting root causes, and reporting findingsActing as a technical subject matter expert, focusing on testing and troubleshootingTesting Tanium software and providing constructive feedback to the engineering teams to improve customer satisfaction
Join the innovative team at System Canada Technologies as a Technical Support Engineer in Tokyo. In this dynamic role, you will be the first point of contact for our clients, troubleshooting technical issues and ensuring a high level of customer satisfaction. Your expertise will help drive the success of our operations while providing essential support to our users.
Join Our Team as a Technical Support Engineer in Tokyo!Position OverviewAt Genetec, we utilize innovative software tools to diagnose and resolve complex technical challenges and service disruptions, significantly enhancing customer satisfaction. This role is crucial in providing prompt and accurate technical support based on a profound understanding of Genetec solutions.You will engage in diverse responsibilities, including on-site field support, collaborating with our internal technical support team and R&D engineers.Main Responsibilities■ Technical Support Duties· Utilize software tools to diagnose technical issues and resolve failures.· Provide clear and concise technical explanations to customers.· Implement problem resolution based on established processes.· Expedite the escalation of critical customer issues through appropriate channels.· Collaborate with other technical support representatives and R&D engineers to resolve challenges.· Build and maintain trust with both new and existing customers.· Acquire and maintain extensive knowledge of Genetec solutions.· Contribute to the improvement of support processes and software.· Assist in creating technical documentation and knowledge base articles.· Appropriately log issues encountered by customers into the ticketing system and CRM tools. ■ Field Support Duties· Install, audit, evaluate, maintain, and provide technical support for Genetec systems at customer sites.· Conduct Proof of Concept (PoC), on-site technical support, system installations, training, and evaluations.· Serve as the technical liaison between Genetec and customers.· Organize and develop product and feature requirements based on customer feedback.· Provide technical consultation on strategic planning, best practices, upgrades, and concerns.· Offer flexible technical consulting regarding software implementation, integration, training, and change requests. Qualifications· Graduate or Bachelor’s Degree in Computer Science, Computer Engineering, Electronic Engineering, or a related field.· Initial experience in a similar role (support, IT, networking, etc.).· Excellent analytical and troubleshooting skills for hardware and software.· Ability to act flexibly and proactively while managing multiple tasks and priorities.· Experience in customer service, technical support, or project management.· Willingness to learn new technologies and grow with software evolution.· Strong team player with the ability to work autonomously.· Experience in physical security (video surveillance, access control systems).· CCNA certification preferred.· Proficient communication skills in English (both verbal and written).· Valid driver's license and passport, with the ability to travel up to 35%. Technical Skills· Knowledge of Windows OS (Active Directory, file sharing, IIS, clustering, GPO, performance monitoring, etc.) and troubleshooting skills.· Advanced understanding of network and IP protocols.· Experience configuring and troubleshooting network devices such as switches and routers.· Operational experience with IP-based video security systems (CCTV) or access control.· Experience using SQL databases.· Understanding of TCP/IP/UDP protocol stack.· Knowledge of network storage (SAN, NAS, iSCSI) principles and best practices.· Basic understanding of server virtualization. Preferred Skills and Experience· Experience with physical security and related technologies is a plus.
Role overview As a Technical Support Engineer at intuitive in Tokyo, the focus is on assisting clients with technical challenges and ensuring they receive dependable support. Daily work involves troubleshooting, resolving technical problems, and communicating clearly with customers to address their concerns. What you will do Respond to technical questions from clients and deliver effective solutions Diagnose and resolve product-related issues to help maintain customer satisfaction Collaborate with engineers and product managers to understand product features and meet client needs Help strengthen client relationships by providing consistent, reliable support Collaboration This role involves frequent interaction with internal teams such as engineering and product management. Staying up to date on product developments is key to providing accurate support to clients. Growth and development intuitive encourages learning and career growth. Team members receive support as they expand their technical skills and develop professionally within the company.
About Our TeamJoin the Technical Support team at OpenAI, where our mission is to empower developers and enterprises to seamlessly leverage OpenAI models for their critical solutions. We take pride in providing expert technical guidance, troubleshooting complex challenges, and helping our clients maximize the potential of our advanced AI models. Collaborating closely with Technical Success, Product, Engineering, and other teams, we strive to ensure an unparalleled customer experience. With a focus on automation and the latest AI innovations, we are redefining Technical Support in an AI-driven world. Become a part of our Senior Support Engineering (SSE) team and help us shape the future.About the PositionWe are seeking an experienced Senior Support Engineer to partner with our key enterprise accounts and product teams to tackle some of the most challenging technical issues our customers encounter. As a member of OpenAI’s premier technical troubleshooting team, you will be the go-to expert for both our customers and engineering teams, providing invaluable technical insights to resolve intricate problems.In this role, you will design and implement operational processes to monitor our most strategic clients alongside a dedicated 24x7 support team. Collaborating closely with Infrastructure and Engineering teams, you will ensure our customers have the best experience possible at scale. Your contributions will be vital to the success of innovative, groundbreaking, and large-scale AI solutions developed using the OpenAI API platform.This is a unique opportunity where the focus is on low volume yet high-complexity challenges.This position is based in Tokyo, Japan, utilizing a hybrid work model with 3 days in the office each week. We also offer relocation assistance for new employees.Key Responsibilities:Serve as a leading authority in technical troubleshooting for our API platform, acting as the final line of defense before escalation to the core Engineering team.Proactively seek and implement strategies to enhance support operations through automation and cutting-edge AI advancements, influencing the future of technical support.Set up and utilize sophisticated monitoring and alerting workflows to identify customer-impacting issues in real-time.Collaborate with engineering teams to conduct reliability assessments and prepare for the launch of new features or updates based on strategic customer requirements.
About Our TeamAt OpenAI, our User Operations team plays a crucial role in guiding our customers through the adoption of AI technologies, ensuring that their overall experience with our products is exceptional. We are pioneering the first support team in a post-AGI landscape, tackling complex challenges and providing technical guidance that empowers our clients to maximize the value and efficiency of our offerings. Collaborating closely with Sales, Technical Success, Product, Engineering, and other departments, we aim to deliver unparalleled customer experiences at scale. Our clientele ranges from innovative startups to established global enterprises, each with unique needs and backgrounds.About the RoleWe are seeking passionate, experienced individuals who are eager to address some of the most challenging problems our customers face and help us build our post-AGI support framework. In this role, you will interact with customers through support tickets and Slack, troubleshooting intricate issues and resolving often undefined technical challenges, while setting a standard for excellence within the team. You will work collaboratively with cross-functional teams to spearhead initiatives aimed at reducing bugs, enhancing features, and developing systems that elevate our customer experience. Your contributions will help us achieve industry-leading response times and service levels while fortifying our internal feedback processes in an increasingly complex environment. Your efforts will be vital in scaling our support organization by optimizing operational workflows and leveraging our technology to establish the next generation of the support team in the AI era. If you thrive in dynamic environments that prioritize impact, teamwork, and rapid problem-solving, you could be an ideal fit for our team.This position is based in Tokyo, utilizing a hybrid work model of three days in the office each week, with relocation assistance available for new hires. Candidates must be fully bilingual, proficient in both Japanese and English (spoken and written). Please submit your resume in English; the interview process will include discussions in both languages.Your Responsibilities Will Include:Engaging directly with customers to solve their most complex issues and provide comprehensive education on our platforms.Becoming a leading expert on all aspects of OpenAI products, ensuring customers utilize them to their fullest potential.
Datadog is looking for a Technical Support Engineer I based in Tokyo. This position centers on helping customers address technical challenges and make full use of Datadog’s products. What you will do Troubleshoot technical issues reported by customers Assist with integrating Datadog solutions into customer environments Collaborate with internal teams to enhance the customer experience Role focus The main goal is to resolve customer problems efficiently and support their success with Datadog’s offerings. Working with colleagues across different teams is a regular part of this role.
Join Coupa Software as a Technical Support Engineer in Tokyo, where you will play a crucial role in delivering exceptional technical assistance to our clients. You will be responsible for troubleshooting complex technical issues, providing solutions, and ensuring a seamless customer experience. This is an exciting opportunity to leverage your technical skills and contribute to our mission of helping organizations manage their spending effectively.
Join ASM, a leader in semiconductor technology, and be part of a vibrant and innovative team!For more than 55 years, ASM has been at the forefront of technological advancements, contributing to the evolution of industries such as 5G, cloud computing, artificial intelligence, and autonomous driving. With a diverse workforce of over 4,500 professionals from 70 different nationalities, we not only prioritize cutting-edge technology but also embrace diversity, inclusion, and sustainability. Our commitment to development programs fosters your career growth while pushing the boundaries of innovation.Key Responsibilities[Support]Collect and analyze information to investigate reported issues, replicate problems, and generate detailed bug reports for customer site tools.Diagnose and resolve software issues, including embedded software for control systems related to customer site tools. Must effectively triage mechanical, electrical, and software-related concerns.Collaborate with the QA team to incorporate reproduced issues into regression testing.Travel to customer sites to provide installation, training, and troubleshooting support for ASM products.Coordinate with the account team and GPS group for issue investigations, avoiding direct communication with the customer.[QA]Conduct testing of pre-release software as part of QA activities and document any issues encountered.Drive business enhancements utilizing Global QA tools.Assess designed/developed software using simulators and actual tools.Collaborate with support to integrate reproduced issues into regression testing.Oversee the setup and management of the in-house software testing environment.
Technical Support Engineer (Tokyo, Japan).Are you a passionate technical problem solver who thrives on transforming customer challenges into success stories? Join Ivanti, where you will deliver expert support and cultivate trusted partnerships, empowering clients to benefit from secure, top-tier IT solutions. Your technical expertise and dedication to customer satisfaction will significantly enhance the experience of our global clientele—every single day. Why this role matters Your contribution will play a crucial role in establishing secure, scalable IT environments for prominent organizations across the globe. You will be at the forefront of our customer experience, tackling intricate technical challenges and enabling clients to harness the full potential of Ivanti's solutions. By becoming part of our team, you will help redefine support and empower our enterprise customers to flourish in a rapidly evolving Everywhere Work environment. What you’ll do: Provide comprehensive technical support for Ivanti’s SaaS and on-premises platforms, effectively resolving complex customer inquiries and cases. Troubleshoot and analyze root causes, delivering clear and efficient solutions for client/server communications, SSL/TLS, networking, and mobile device management. Foster strong relationships with customers through empathetic, proactive support and transparent communication. Work collaboratively with cross-functional teams, leveraging your insights to advocate for optimal technical outcomes. Set up and maintain test environments to replicate issues, ensuring robust troubleshooting capabilities. Develop and author Knowledge Base articles to empower customers and promote self-service. Stay updated on best practices and new product features to provide world-class support. Advise customers on secure network communications, including SSL/TLS protocols, certificate management, and troubleshooting security issues. What you will bring: Proven experience troubleshooting client/server communications and enterprise systems (DNS, networking, firewalls, SMTP, HTTPS, load balancers, ActiveSync, and Microsoft server technologies). Hands-on expertise in Mobile Device Management (MDM), particularly with Apple iOS and Android Enterprise. Strong analytical skills for diagnosing SSL/TLS issues, including handshake failures, certificate errors, and network blocks. Knowledge in cloud environments (Azure/Intune), networking, and security protocols.
Become a vital member of Nexthink’s global Product Support team and contribute to establishing our support presence in Japan. Nexthink offers a sophisticated, enterprise-grade solution utilized by clients worldwide, placing this role at the nexus of technology, customer engagement, and effective problem resolution—not just ticket management.As the inaugural Product Support Engineer in Japan, you will exceed the typical L1/L2 support framework by addressing advanced troubleshooting challenges, fostering cross-team collaboration, and influencing how we serve our Japanese clientele. You will work closely with the Global Support team and serve as a primary local contact for both customers and internal stakeholders.Reporting directly to the Global Service Delivery Manager in India, you will engage with global Support, Engineering, and Product teams to deliver an exceptional support experience tailored for Japan.Key Responsibilities:Manage L1 & L2 support cases for customers and partners in Japan and other designated regions, ensuring resolution from initial contact to final resolution.Provide advanced troubleshooting support (L2+) by resolving intricate and ambiguous issues.Diagnose complex issues across Linux servers, Windows environments, networking, and cloud infrastructures.Communicate directly with customers in Japanese through calls, remote sessions, and written correspondence, while effectively liaising in English with global teams.Collaborate closely with the Global Support team for case coordination, escalations, shift transitions, and shared operational practices.Oversee and manage cases from start to finish, ensuring precise triage, timely updates, and high-quality resolutions.Work in partnership with Engineering, Product, and other internal teams to expedite the investigation and resolution of complex challenges.Engage in incident management, post-incident analysis, and follow-up actions as necessary.Develop and enhance knowledge base content in both English and Japanese to prevent redundant issue resolutions.Contribute to the establishment and improvement of Japan's support operations, including templates, triage protocols, common issue playbooks, and customer communication standards as the function expands.Take genuine ownership of your responsibilities, going beyond merely following the runbook.
