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Technical Support Engineer II

InovalonGurugram, India
On-site Full-time

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Experience Level

Experience

Qualifications

Proficient in troubleshooting software and hardware issues. Strong communication skills to liaise effectively with customers and internal teams. Experience in a technical support role, preferably in healthcare technology. Ability to work collaboratively in a fast-paced environment. Familiarity with SQL and database management is a plus.

About the job

Inovalon seeks a Technical Support Engineer II in Gurugram, India. This position centers on assisting clients who use Inovalon's healthcare technology products.

Role overview

The Technical Support Engineer II will address technical issues reported by customers, often involving complex troubleshooting. Clear communication and a methodical approach are essential to resolve problems efficiently.

What you will do

  • Deliver technical support for Inovalon's healthcare solutions
  • Investigate and troubleshoot technical challenges faced by clients
  • Provide clear, actionable solutions to resolve issues
  • Contribute to maintaining high customer satisfaction

About Inovalon

Inovalon is a leading technology company dedicated to transforming healthcare through data-driven solutions. With a commitment to innovation and excellence, we empower healthcare organizations to improve outcomes and reduce costs.

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