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Experience Level
Experience
Qualifications
Proficient in troubleshooting software and hardware issues. Strong communication skills to liaise effectively with customers and internal teams. Experience in a technical support role, preferably in healthcare technology. Ability to work collaboratively in a fast-paced environment. Familiarity with SQL and database management is a plus.
About the job
Inovalon seeks a Technical Support Engineer II in Gurugram, India. This position centers on assisting clients who use Inovalon's healthcare technology products.
Role overview
The Technical Support Engineer II will address technical issues reported by customers, often involving complex troubleshooting. Clear communication and a methodical approach are essential to resolve problems efficiently.
What you will do
Deliver technical support for Inovalon's healthcare solutions
Investigate and troubleshoot technical challenges faced by clients
Provide clear, actionable solutions to resolve issues
Contribute to maintaining high customer satisfaction
About Inovalon
Inovalon is a leading technology company dedicated to transforming healthcare through data-driven solutions. With a commitment to innovation and excellence, we empower healthcare organizations to improve outcomes and reduce costs.
Full-time|On-site|Gurugram, Haryana, India; Noida, Uttar Pradesh, India
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COMPANY OVERVIEWKKR is a premier global investment firm that specializes in alternative asset management, capital markets, and insurance solutions. Our mission is to achieve attractive investment returns through a disciplined approach, leveraging world-class talent, and supporting the growth of our portfolio companies and communities. KKR sponsors investment funds focusing on private equity, credit, and real assets, and collaborates with strategic partners managing hedge funds. Our insurance subsidiaries provide retirement, life, and reinsurance products, managed by Global Atlantic Financial Group. Investment references may include activities from our sponsored funds and insurance entities.KKR's Gurugram Office serves as a vital extension of our global teams, partnering with stakeholders worldwide to drive operational excellence and transformation that resonate with KKR's values of teamwork, collaboration, and innovation. The office is poised for growth, integrating multifunctional business capabilities essential for furthering KKR's expansion and transformation.TEAM OVERVIEWThe Operations Department empowers KKR’s businesses by managing the lifecycles of our investments, investors, and funds through a unified global operating platform. Utilizing a data-driven methodology, our operating verticals are aligned with business objectives to deliver exceptional service to both internal and external stakeholders, employing technology and processes to adapt and scale. This position offers extensive exposure across various sub-divisions, including private and credit market operations within Investment, Client, Treasury, and Data Operations. Our teams are engaged in crucial activities that uphold operational excellence, stakeholder engagement, and reporting, significantly contributing to KKR’s success.Here is a brief overview of a few of our Operations sub-divisions:Investment Operations: This division manages the firm’s middle-office and back-office operations throughout the investment lifecycle for diverse capital market transactions that inform business decisions. The team collaborates with KKR’s Investment Data Operations, Controllership, and Finance teams to ensure precise processing and reporting of investments, servicing assets, liabilities, and fund vehicles.Client Operations: This global team oversees the entire lifecycle of investor engagement, playing a vital role in delivering exceptional service to clients. Key verticals within this team include Onboarding, Inquiries, and ongoing support.
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Inovalon seeks a Technical Support Engineer II in Gurugram, India. This position centers on assisting clients who use Inovalon's healthcare technology products. Role overview The Technical Support Engineer II will address technical issues reported by customers, often involving complex troubleshooting. Clear communication and a methodical approach are essential to resolve problems efficiently. What you will do Deliver technical support for Inovalon's healthcare solutions Investigate and troubleshoot technical challenges faced by clients Provide clear, actionable solutions to resolve issues Contribute to maintaining high customer satisfaction
Sago Group seeks an experienced leader for the Associate Vice President / Vice President - Project Management Operations position in Gurugram, Haryana. This senior role centers on strengthening the Operations division within the market research sector, with a focus on delivering high-quality data to clients efficiently and profitably. Role overview The Associate Vice President / Vice President will guide and oversee the operational team, ensuring projects are executed smoothly and meet rigorous data quality standards. This position plays a key part in maintaining client satisfaction and supporting business growth. Key responsibilities Provide strategic direction and leadership to the Operations division Ensure timely and accurate delivery of project data to clients Maintain and improve data quality and operational efficiency Develop analyses and recommendations that support organizational strategy Align operational practices with broader business objectives Reporting structure This position reports directly to the Senior Vice President – Quant Bidding & SO PM Operations and serves as a vital link between operations and executive leadership. Location This role is based in India, with primary operations in Gurugram, Haryana.
