Technical Support Engineer Level 2

About Us:At sereact, we are pioneering advancements in robotics, creating intelligent systems that empower robots to perceive, analyze, and interact with the physical world. Our innovative technology bridges the automation challenges faced by traditional systems, transforming the landscape of industrial operations in warehouses and factories. Join us on our mission to revolutionize the way manual tasks are accomplished, and collaborate with us to shape the future of robotics.Position Overview:We are looking for a dynamic, tech-savvy Technical Support Engineer to become a key member of our fast-growing AI robotics startup. In this role, you will deliver outstanding technical support to our clients, ensuring efficient operation and quick resolution of any technical challenges associated with our robotic systems deployed across Europe. You’ll utilize tools such as SSH, Docker, and Python to remotely access and troubleshoot robotic units, guiding customers through structured problem-solving processes, while collaborating with internal teams to tackle complex hardware and software issues.Your Key Responsibilities:Customer Support:Deliver first-line technical assistance for our advanced AI robotics solutions.Act as the primary contact for customers, providing technical support characterized by effective communication, active listening, and empathetic problem-solving to ensure an exceptional customer experience.Diagnose and fix hardware and software issues using SSH, Python, Docker, and other relevant tools.Work collaboratively with internal and external teams to resolve intricate technical challenges.Escalate unresolved issues and ensure prompt resolution by consulting with specialized teams.Serve as an on-call support resource during designated shifts to handle urgent customer concerns.Optimization:Contribute to our knowledge base and tools, enhancing a collaborative and learning-oriented work environment.Maintain precise records of incidents, solutions, and customer interactions.Identify recurring issues and participate in initiatives aimed at product and process enhancements.Lead the development of platform improvements, including ticketing systems, customer dashboards, and debugging tools.

About Us:At sereact, we are pioneers in creating intelligent robotic solutions that empower machines to perceive, reason, and operate within real-world environments, effectively bridging the automation gaps left by conventional systems. Our innovative technology is transforming industrial operations in warehouses and factories, and we invite visionary thinkers to join us in revolutionizing the future of robotics.Position Overview:As the Chief of Staff, you will play a pivotal role in steering strategic initiatives alongside the founders, managing critical cross-departmental projects, and driving operational excellence. Your position will serve as the vital link among various departments, fostering key stakeholder relationships and actively contributing to the evolution of our organizational culture and team dynamics.Your Key Responsibilities:Strategic PlanningCollaborate with the founders to identify and implement strategic objectives, ensuring cohesive direction across the organization.Project ManagementLead significant cross-functional projects, guaranteeing adherence to timelines, budgets, and desired outcomes.Enhancing Operational EfficiencyAnalyze processes to identify inefficiencies and implement enhancements that promote productivity and informed decision-making.Effective Communication & ReportingServe as a communication bridge between departments, ensuring seamless information exchange across teams.Stakeholder EngagementCultivate and maintain strong relationships with investors, partners, and other key stakeholders.Support for LeadershipProvide analytical insights and prepare presentations for leadership meetings, board sessions, and strategic dialogues.Cultural and Team DevelopmentCollaborate with HR to nurture team culture, oversee recruitment efforts, and promote a constructive work atmosphere.

About Us:At sereact, we are pioneers in robotics intelligence, empowering machines to perceive, reason, and interact with the physical world in real-time. Our innovative technology bridges the automation gaps overlooked by traditional systems, revolutionizing operations in industrial environments such as warehouses and factories. Join us in our mission to transform the future of work through cutting-edge robotics.Position Overview:We are seeking a passionate and results-driven Sales Manager to drive the expansion of our business and enhance our market presence. You will work collaboratively with cross-functional teams to devise innovative market strategies and guarantee superior customer experiences. Your responsibilities will include uncovering new business opportunities in sectors such as Fashion, General Merchandise, E-Grocery, and 3PL; crafting and executing go-to-market initiatives; managing the customer journey from initial engagement to contract finalization and implementation; building and guiding a high-performing sales team; and streamlining processes. Regular travel (approximately 50%) is essential to establish enduring partnerships.Key Responsibilities:Market Development: Identify and cultivate new market segments and business opportunities within Fashion, General Merchandise, E-Grocery, and 3PL.Go-to-Market Strategy: Develop and implement groundbreaking market entry strategies in close collaboration with upper management.Customer Journey Management: Oversee the complete process from initial customer contact through negotiation to contract signing and the go-live phase.Team Leadership: Recruit, mentor, and develop a high-performance sales team while establishing efficient processes to facilitate growth.Process Optimization: Enhance existing workflows and create new structures to support our expansion initiatives.Collaboration Promotion: Partner closely with the Solutions Design and Operations teams to craft tailored solutions for our clients.Client Engagement: Conduct regular on-site visits (about 50% travel required) to foster strong relationships and secure long-term partnerships.

Who We Are:At Sereact, we are pioneers in developing intelligent robotics that enable machines to perceive, analyze, and operate autonomously in real-world environments such as warehouses and factories. Our innovative solutions bridge the automation voids that conventional systems fail to address. We aim to revolutionize physical labor, and we're on the lookout for inquisitive and audacious thinkers to help us forge the future of robotics.Overview:We are seeking a skilled Senior Mechanical Engineer to spearhead the design and architecture of cutting-edge systems and components for our AI-powered robots. In this pivotal role, you will confront our most intricate mechanical challenges and take charge of the entire product lifecycle from conception through to production. You will facilitate collaboration across various engineering disciplines, ensuring the scalability, cost-effectiveness, and manufacturability of our designs.Your Responsibilities:Design and Testing:Lead the design and architectural definition of sophisticated mechanical systems and components for AI-driven robots.Develop, evaluate, and endorse detailed 3D models and technical drawings for production, adhering to GD&T best practices.Collaborate with engineering teams to ensure seamless system integration and tackle complex interdisciplinary technical challenges.Establish and oversee advanced mechanical simulations, reliability assessments, and performance validations.Enhance mechanical architectures focusing on cost-efficiency, productivity, and mass production transition (DFM/DFA).

About Us:At sereact, we are pioneers in embodied AI technology, reshaping the landscape of human labor. Our innovative robotics and advanced artificial intelligence solutions are designed to transform various industries, enabling businesses to enhance efficiency, increase productivity, and explore new horizons.Position Overview:As a Partner Sales Manager, you will play a crucial role in shaping and executing our partner strategy. Collaborating with top integrators across Europe and the US, you will work to enhance our market presence and drive sales of our AI-driven solutions. Your focus will be on fostering robust partnerships, designing operational processes, and ensuring our partners can successfully implement our offerings.Your Key Responsibilities:Partnership DevelopmentIdentify, cultivate, and support strategic integration partners such as Element Logic, TGW, Knapp, Vanderlande, and other key players across Europe and the US.Sales Strategy ImplementationDevelop and execute sales initiatives with partners, including licensing agreements and co-branded solutions.Team Leadership and TrainingAssemble a dedicated team to support partners and establish a comprehensive training program for their sales teams.Process OptimizationCreate efficient processes and standards to facilitate seamless collaboration with partners.Revenue ManagementOversee revenue generation through partnerships and ensure achievement of defined KPIs.Cross-Department CollaborationWork closely with internal teams such as Product Management, Solutions Design, and Operations to support partner initiatives.Customized Solutions DevelopmentDesign tailored, co-branded products that cater to the specific needs of integrators.Travel RequirementsEngage in regular on-site visits to partners, accounting for approximately 50% travel time.

Robotics Support Lead - EUAbout UsSereact is a dynamic and innovative company specializing in embodied artificial intelligence, transforming the face of industrial intelligence. We are at the forefront of developing state-of-the-art robotics and AI solutions that empower robotic systems to perceive, reason, and interact within real-world warehouse and factory settings. Our mission is to assist businesses in optimizing operations, enhancing productivity, and revolutionizing physical work processes.Role OverviewIn your role as Robotics Support Lead, you will spearhead and scale our global technical support operations for AI-driven robotic systems. This position marries hands-on technical expertise with leadership, guaranteeing that customer concerns are addressed swiftly while continually refining support processes, tools, and performance metrics. You will mentor a team of support specialists, manage ticket prioritization and escalations, and collaborate closely with engineering and product teams to troubleshoot and resolve intricate technical issues. Utilizing data and customer feedback, you will enhance system reliability, support workflows, and overall customer satisfaction within a fast-paced, robotics-centric environment.Your Responsibilities:Lead and mentor a team of customer support specialists.Manage escalations, ensuring the timely resolution of complex issues.Develop and implement effective support processes, KPIs, and SLAs.Collaborate with engineering and robotics teams to troubleshoot technical challenges.Analyze support data to identify trends and improve product/service quality.Create and maintain comprehensive knowledge bases and documentation.Ensure exceptional customer satisfaction and ongoing improvement.Oversee the global support queue, prioritizing tickets based on urgency and impact.Provide regular updates on ticket statuses, resolution times, and team performance to leadership.RequirementsMinimum of 5 years of experience in customer support or technical support.At least 2 years in a leadership or supervisory capacity.Experience with robotics systems, automation, or hardware products is preferred.Excellent problem-solving and communication abilities.Familiarity with CRM tools and support platforms.Ability to manage cross-functional collaborations effectively.

About Us:At Sereact, we are pioneering advancements in robotics by developing intelligent systems that empower machines to perceive, reason, and act within real-world environments. Our innovative solutions bridge the automation gaps left by conventional systems, enhancing operational efficiency in industrial settings such as warehouses and factories. Join us in our mission to revolutionize the nature of physical work through cutting-edge robotics technology.Position Overview:As we experience rapid growth and transformation, we seek a Strategy & Execution Intern who will play a pivotal role in shaping our expansion efforts. Collaborating closely with our Founder, Founders Associate, and various teams, you will take on cross-functional tasks and drive strategic initiatives to facilitate effective project implementation and ensure sustainable growth.Your Role:Plan and manage projects independently in collaboration with multiple departments, ensuring timely and quality execution.Support teams with essential tasks and process enhancements to bolster overall efficiency.Coordinate with both internal teams and external partners, preparing insightful reports and presentations.

Sereact develops robotics technology designed to help machines perceive, evaluate, and interact within industrial environments such as factories and warehouses. The team tackles automation problems that traditional systems struggle to solve, aiming to reshape how physical work is performed. Role overview The Operations Specialist position is based in Stuttgart (Schockenriedstr. 17) and supports the commercial operations of Sereact’s robotics business. This role focuses on maintaining structure and efficiency in internal commercial processes. It suits someone who enjoys organizing tasks, managing operational details, and working with a team dedicated to advanced technology. Main responsibilities Project and order management: Oversee commercial project activities from order intake through delivery. Purchasing and material management: Assist with sourcing components and building relationships with vendors. Inventory management: Monitor stock levels to ensure timely availability of all necessary parts. General administration: Handle tasks such as preparatory accounting and master data management to support efficient operations. Requirements Education: Completed vocational training as an Industrial Clerk or a degree in Business Administration. Experience: Minimum of 2 years in a commercial or operational position. Mindset: Proactive, hands-on approach to problem-solving, with readiness to handle tasks of varying complexity. Drive: Openness to learning and adapting is valued more than prior robotics experience. Skills: Proficient in MS Office; experience with ERP systems is an advantage.

About Us:At sereact, we are pioneers in building intelligent robotic systems that can perceive, reason, and act in real-world environments. Our innovative technology bridges the automation gaps that conventional systems cannot address, revolutionizing the execution of physical tasks in industrial settings such as warehouses and factories. Join us in our mission to transform the future of robotics.Position Overview:We are on the lookout for a skilled Full Stack Developer to architect and implement robust software solutions for our robotics platforms. This role involves working across the entire software stack to create user-friendly interfaces, scalable backend services, and seamless integrations that empower users to monitor, control, and optimize robotic systems.Key Responsibilities:Design:Create, develop, and sustain web applications for the monitoring and control of robotic systems.Develop secure and scalable backend services that facilitate real-time robotic operations.Implement dynamic dashboards and visualization tools to effectively present robotic performance data.Optimize:Collaborate closely with robotics engineers to grasp system requirements and workflows.Work with frontend and backend teams to ensure smooth integration throughout the software stack.Engage in system architecture discussions and contribute to design decisions.Enhance application performance for real-time responsiveness and scalability.Troubleshoot and rectify issues across both frontend and backend systems.Uphold code quality, maintainability, and security through best practices and code reviews.

Who We Are:At sereact, we are pioneering the development of intelligent robotic systems that can perceive, reason, and operate in real-world environments, transitioning from laboratory innovations to practical applications in industrial settings such as warehouses and factories. Our mission is to bridge the automation gaps that conventional systems cannot address, fundamentally transforming the nature of physical work. We seek inquisitive and bold thinkers to join us in reshaping the future of robotics.Overview:As an Imitation Learning Researcher, you will be at the forefront of advancing cutting-edge imitation learning algorithms and methodologies. Your role will involve designing experiments, creating datasets, and developing models that empower systems to replicate human decision-making processes in real-world contexts. You will collaborate closely with interdisciplinary teams to translate your findings into tangible applications.Your Responsibilities:DesignCraft and implement sophisticated imitation learning algorithms.Develop, test, and deploy models using Python, C++, TensorRT, and GGUF.OptimizeAnalyze and preprocess datasets to train models effectively.Conduct experiments to assess model performance and enhance robustness.Collaborate with fellow researchers and engineers to integrate solutions into comprehensive systems.

OverviewAre you passionate about technology and eager to dive into the world of product marketing? Join us as a Product Marketing Intern (f/m/d) at Sereact, where you will play a pivotal role in shaping the market presence of our innovative AI robotics products. Collaborate closely with our Product, Sales, and Engineering teams to effectively articulate the value of our groundbreaking technology and assist in go-to-market strategies.This internship offers a unique chance to gain hands-on experience in B2B product marketing for state-of-the-art AI and robotics systems, utilized by leading enterprise logistics companies. You will engage in messaging development, content creation, market analysis, and sales enablement—learning firsthand how to successfully launch technical products into the marketplace.Your ResponsibilitiesMessaging & PositioningContribute to crafting compelling product messages and value propositions tailored to various use cases and customer segments.Transform intricate AI and robotics functionalities into clear, engaging communication materials.Ensure consistent messaging across presentations, website content, and marketing collateral.Go-to-Market SupportAssist in preparations for product and feature launches.Facilitate internal communications among Product, Sales, and Marketing teams.Support the execution of marketing campaigns and rollout initiatives.Sales EnablementHelp develop and update sales materials, including pitch decks, one-pagers, and product summaries.Aid in the creation of demo narratives and use-case explanations.Assist in managing documentation utilized by Sales and Business Development teams.Content & Market EducationSupport the development of product-related content such as blog posts, presentations, and solution briefs.Assist in creating materials for webinars, technical talks, and industry events.Help disseminate product updates and key features to both internal and external stakeholders.Customer & Market InsightsConduct research on competitors, market trends, and emerging technologies in robotics and logistics automation.Support the collection and organization of feedback from customers and sales teams.Summarize insights that can guide product positioning and marketing strategies.

Sereact develops robotic intelligence that enables machines to perceive, reason, and act in real-world environments. The company’s solutions help bring robotics out of the lab and into practical use in warehouses and factories, addressing automation challenges that traditional systems often overlook. The team values hands-on innovation and welcomes those interested in shaping robotics for real-world impact. Role overview The International Trade Specialist position is based at Sereact’s Stuttgart office (Schockenriedstr. 17). This role manages complex supply chains and supports global partnerships, with a focus on optimizing cross-border logistics, navigating customs processes, and ensuring smooth movement of materials worldwide. Clear communication with international partners and careful coordination of trade operations are essential in this role. What you will do Supply chain management: Oversee logistics for goods and improve workflows for both domestic and international shipments. Procurement assistance: Manage administrative tasks related to purchasing activities. Inventory oversight: Monitor stock levels and make sure components are available as needed. General administrative support: Take on a variety of administrative duties within the company. Requirements Education: Completed vocational training in Wholesale & Foreign Trade or a degree focused on Trade or Logistics. Experience: At least 2 years in a relevant professional setting. Approach: Proactive, with the ability to solve problems independently. Motivation: Willingness to grow with the company and a positive, enthusiastic attitude. Languages: Fluent in German and English for business communication.

Join PolyTALENT as we support a rapidly growing partner in Triptis in filling the key position of Technical Sales Support (m/f/d).BenefitsComprehensive and intensive onboarding to familiarize you with the respective tasks, operational processes, and structures.Attractive and performance-oriented compensationCompany pension schemeBonus and special payment opportunitiesBike leasing optionsMonthly fuel or gift vouchersFree beverages available during working hoursEnjoy working in a dynamic team (35 employees) with flat hierarchies and a pleasant working atmosphereRoom for personal development and creative freedomA challenging and exciting area of responsibilityResponsibilitiesHandle customer inquiries in pipeline and plant construction, calculating and preparing appropriate offers based on those inquiries.Manage technical customer support throughout the entire sales process and independently organize follow-up on offers.Maintain existing customer relationships while expanding the client base through targeted acquisition of new customers.Coordinate appointments for the field sales team.Assist in creating sales documents and in the execution of trade fairs and other sales activities.ProfileA successfully completed degree in Environmental & Supply Engineering, Mechanical Engineering, or Process Engineering.Or a completed vocational training as a state-certified technician in a relevant field or equivalent technical qualification.Relevant professional experience in calculation and offer preparation, order processing, and customer support in pipeline, plant, or metal construction and related fields.A passion for sales work and customer interaction.A self-reliant, structured, and responsible work style.A confident demeanor and enjoyment of teamwork.

Join our dedicated team at europeanhomecaregmbh as a Psychologist (m/f/d) in Berlin. We are seeking an empathetic and skilled professional to provide mental health support and counseling services to our diverse clientele.

D-ploy is a leading provider of IT and Engineering Solutions with a global reach, including operations in Switzerland, Germany, Czech Republic, Austria, the United Kingdom, and the United States.We take pride in delivering outstanding and innovative services to numerous industry-leading clients. By fostering relationships and building trust within the IT community, we enhance our clients' IT productivity and contribute to their success and corporate values.We are on the lookout for dedicated, adaptable, and solution-oriented individuals who are eager to work onsite in Marburg and become part of a dynamically growing and international organization.Be part of our team!

About Us:At sereact, we are pioneers in developing intelligent robotics solutions that empower machines to perceive, reason, and operate in real-world environments, effectively bridging the automation gaps left by conventional systems. Our commitment is to transform the landscape of physical work, and we invite innovative and daring thinkers to join us in shaping the future of robotics.Position Overview:We are on the lookout for a talented Embedded Engineer to design, implement, and sustain ROS 2-based software tailored for real-time embedded Linux systems. This role involves the integration of sensors, actuators, and peripheral devices using C++. You will collaborate closely with hardware and software teams to guide these embedded systems from initial concept through integration, testing, and commissioning, both on-site and in-house.Key Responsibilities:Create, develop, and maintain ROS 2 nodes and packages for real-time embedded Linux systems, primarily utilizing C++.Integrate various sensors, actuators, and peripheral devices within the ROS2 framework.Work collaboratively with cross-functional teams, including mechanical, electrical, and robotics engineers, to deliver cohesive solutions.Ensure system compatibility with containerization tools such as Docker for effective deployment.Provide both on-site and remote support for deployment, troubleshooting, and system enhancements.

About Us:At Sereact, we are pioneering the future of robotics by developing intelligent systems that empower machines to perceive, reason, and operate effectively in real-world environments. Our innovative technology bridges the automation gaps that traditional systems fail to address, aiming to transform industrial tasks in warehouses and factories. We are on a mission to revolutionize physical labor, and we seek inquisitive and bold individuals to help us shape the future of robotics.Internship Overview:We invite enthusiastic students and engineering graduates to apply their academic knowledge in a practical setting, creating a seamless transition from theory to hands-on experience.Your Key Responsibilities:Design and develop robotic work cellsConstruct prototypes and test rigs for robotic peripherals (such as cutting-edge vacuum grippers)Plan and conduct experimental trialsAssist in project planning and executionQualifications:Essential Requirements:Demonstrated proficiency in CAD software, supported by a portfolio of projectsOR an exemplary academic record with a minimum GPA of 1.7 or higher from a recognized engineering programStrong analytical and critical thinking skillsA solid understanding of technical interrelationshipsFamiliarity with machine design and control engineering principlesInterview Process:Application submissionTake-home assignment: A brief task related to the role will be provided with clear instructions and a deadline.Cultural fit interview (40 min): Discuss your working style, motivations, and aspirations. Be ready to highlight your CV, share your reasons for applying, and ask questions.Technical fit interview (45 min): An in-depth conversation about your skills and problem-solving abilities relevant to this position.On-site visit: Engage with our team and collaborate on a real challenge, offering you insights into our work culture and environment.What We Offer:A dynamic work environment that promotes innovation and creativityHands-on experience with cutting-edge technologyOpportunities for professional growth and development

Who We Are:At Sereact, we are pioneering the development of intelligent robotics that enable machines to perceive, reason, and operate effectively in real-world environments, transforming traditional industrial settings such as warehouses and factories. Our mission is to bridge the gaps in automation that conventional systems struggle to address, and we invite innovative, inquisitive thinkers to join us in reshaping the future of robotics.Overview:We are on the lookout for an enthusiastic Robotics Engineering Intern to assist in enhancing, troubleshooting, and deploying the functionalities of our mobile manipulators and automation systems. This internship is ideal for individuals with a foundation in ROS, Python, and C++, as you will contribute to on-site system installations and sensor calibrations. You will play a crucial role in optimizing existing algorithms and creating internal tools that facilitate quicker and more efficient deployments. Collaborating with diverse teams, you will work on customer-facing application layers, expanding the potential of robotics in dynamic environments. This position promises valuable hands-on experience in a vibrant setting, perfect for those eager to merge academic knowledge with practical applications in robotics.

Join IMTF Group, a pioneering global software company at the forefront of Compliance & Automation technology. We specialize in delivering innovative RegTech solutions, particularly in Anti-Money Laundering (AML), Know Your Customer (KYC), and Anti-Fraud measures. Our objective is to enhance compliance processes and minimize manual tasks through the advanced application of machine learning and data science, enabling our clients to navigate the complexities of regulatory demands effectively.At IMTF Group, we prioritize creativity, excellence, and ongoing professional development. Our work environment thrives on collaboration, where your insights are valued and your efforts lead to meaningful impacts. If you are a seasoned IT professional eager to advance your career in a vibrant international setting, we invite you to grow and succeed with us.