Technical Support Engineer Level 2

Join Chainguard as a Technical Support Engineer in EMEA, where you will play a pivotal role in helping our clients navigate and utilize our cutting-edge security solutions. In this fully remote position, you will leverage your technical expertise to troubleshoot issues, provide exceptional customer service, and enhance user experience.Your contributions will directly impact our mission to secure the software supply chain, making it safer for everyone. We are looking for a proactive problem-solver passionate about technology and dedicated to providing top-notch support.

Join Vasion as a Product Support Engineer in our Tier 1 team, where you will play a crucial role in delivering exceptional technical assistance to our clients across the EMEA region. You will be the first point of contact for our customers, diagnosing issues, providing solutions, and ensuring a seamless user experience. Your expertise will help us maintain high standards of customer satisfaction while working collaboratively with other teams to resolve complex problems.

Join a team that thrives on innovation, cutting-edge technologies, and exciting projects!At Technica Engineering GmbH, part of the renowned Technica group with approximately 1000 employees worldwide, we specialize in manufacturing electronic solutions tailored for vehicle development. Our offerings include developing proprietary software and electronic products, alongside consulting services for new development and testing projects. With our expertise in automotive Ethernet and ECU development, we provide unparalleled solutions on topics such as embedded ECUs, onboard networks, ADAS, security, body functions, comfort functions, gateways, and more.We are looking for a dedicated Technical Sales Engineer - EMEA (m/f/d) to join our team in a permanent, full-time position.In this role, you will support all pre-sales activities from a technical perspective, collaborating closely with the EMEA Sales Manager to drive revenue growth and foster strong customer relationships. Your role requires you to be a team player, coordinating efforts between inside and field sales teams.As part of the Products Business Unit, you will represent a diverse range of off-the-shelf products including media converters, switches, capture modules, and software tools, as well as custom HiL and Fleetcar solutions.Depending on your experience and location, this position can be based in our HQ in Munich or be fully remote. Our work culture embraces hybrid work arrangements.Key Responsibilities:Analyze technical requirements provided by customers or driven by technological challenges.Translate customer needs into viable technical solutions, proposing and presenting products and solutions to customers and prospects.Prepare and conduct technical demonstrations or proofs of concept for our products.Deliver technical training sessions, webinars, or onsite workshops to educate customers about our technologies and products.Collaborate with cross-functional teams to ensure alignment and execution of objectives.

Job Description OverviewBecome an integral part of the AIRS Medical team as a Technical Customer Success Manager for the EMEA region. In this pivotal position, you will ensure that healthcare clients effectively integrate and leverage the full capabilities of SwiftMR, our cutting-edge cloud-based MRI reconstruction software. Your responsibilities will include collaborating directly with healthcare providers for the setup and configuration of SwiftMR, establishing connections with MRI systems and PACS, and troubleshooting any technical challenges that arise. As a key member of our customer success team, your technical knowledge and customer-centric approach will be essential in guaranteeing seamless installations, resolving issues, and providing a positive experience with SwiftMR from initiation through ongoing support.AIRS Medical has earned accolades such as the Frost & Sullivan Technology Innovation Leadership Awards in 2023 and 2024, as well as recognition for winning the Facebook AI Research and NYU Langone Health fastMRI Challenges in 2019 and 2020. These honors reflect our commitment to leading advancements in deep learning and medical imaging AI. As we expand our footprint across the U.S., Europe, and beyond, AIRS Medical remains dedicated to pioneering AI and robotics innovations that improve patient care, empower healthcare professionals, and transform diagnostic efficiency.For more details about our company, visit https://airsmed.com/ or our LinkedIn page.

We are seeking a dynamic and motivated Technical Account Manager to join our EMEA team in Berlin. In this role, you will be the primary technical point of contact for our valued customers, ensuring they receive the highest level of service and support. You will work closely with clients to understand their needs and help them maximize their investment in our products and services.As a Technical Account Manager, you will be responsible for driving technical engagement, managing technical issues, and collaborating with various teams to deliver solutions that meet customer expectations. Your technical expertise will be essential in guiding customers through implementation processes and providing ongoing support.

Join our dynamic team at Merge as a Technical Support Engineer where you will play a crucial role in ensuring our clients receive top-notch technical assistance. In this challenging position, you will troubleshoot issues, provide solutions, and enhance customer satisfaction through effective communication and problem-solving skills.

Role Overview LinkedIn seeks an Enterprise Technical Account Manager for the EMEA region, based in Berlin. This role focuses on supporting enterprise customers, acting as their primary technical contact. The position centers on building strong relationships, understanding each customer's environment, and helping them achieve their goals with LinkedIn's solutions. What You Will Do Serve as the main technical contact for enterprise clients across EMEA Deliver tailored support and solutions based on each customer's needs Strengthen customer engagement and satisfaction through proactive communication Navigate complex customer environments and help resolve technical challenges Share insights to support customers' strategic decisions What Helps in This Role Experience in technical account management Skill in building and maintaining customer relationships Comfort working with enterprise clients and complex systems

Join our dynamic team as a Technical Support Engineer at hawk in Munich! In this pivotal role, you will be responsible for delivering exceptional technical support and troubleshooting for our innovative products. Your expertise will ensure our customers receive timely and effective solutions, enhancing their overall experience with our offerings.

Berlin, On-site · Full-time €70,000-€90,000 + equity⏰ Full-timeOverviewAt Kombo (YC S22), we are revolutionizing the way engineering teams integrate their HRIS, ATS, and Payroll systems by developing a unified API that saves hundreds of hours of work. We are currently seeking a dedicated Technical Support Engineer to deliver outstanding technical support to our expanding client base, troubleshoot complex integration challenges, and contribute to building the backbone of our customer support system. In this role, you will act as the crucial technical liaison between our clients and our product and engineering teams.About KomboKombo is pioneering a unified API solution for HR, payroll, and recruitment systems. By enabling companies to integrate once with our platform, they gain immediate access to over 160 different systems, effectively simplifying the complexities of various data schemas, authentication methods, and API peculiarities.Since our time in Y Combinator in 2022, we have:Secured over $30M in funding from Y Combinator, Acadian Ventures, 468, and other investors.Achieved over $10M in annual recurring revenue (ARR) with a rapidly growing customer base.Scaled to process data for 10% of Germany's workforce.Expanded our team to over 50 members across two offices.As a global company with headquarters in New York City and Berlin, we proudly represent over 20 nationalities within our team.Why Support at Kombo is EssentialWe place a premium on exceptional support for our customers, as we believe it is a key competitive advantage. Our commitment to outstanding customer service has led us to win G2 badges for best support in our category and regularly receive accolades from customers who regard our support as the best they have experienced across all products.

Vention seeks a Head of Client Engineering for EMEA, based in Munich. This leader guides the regional client engineering team and influences how technical solutions reach clients throughout EMEA. Key responsibilities Lead and mentor the client engineering team across the EMEA region. Oversee the development and rollout of engineering solutions tailored for clients. Maintain high standards in service delivery and support strong customer satisfaction. Collaborate with teams across the business to translate client requirements into engineering plans. Location This position is based in Munich.

About Us:At sereact, we are pioneering advancements in robotics, creating intelligent systems that empower robots to perceive, analyze, and interact with the physical world. Our innovative technology bridges the automation challenges faced by traditional systems, transforming the landscape of industrial operations in warehouses and factories. Join us on our mission to revolutionize the way manual tasks are accomplished, and collaborate with us to shape the future of robotics.Position Overview:We are looking for a dynamic, tech-savvy Technical Support Engineer to become a key member of our fast-growing AI robotics startup. In this role, you will deliver outstanding technical support to our clients, ensuring efficient operation and quick resolution of any technical challenges associated with our robotic systems deployed across Europe. You’ll utilize tools such as SSH, Docker, and Python to remotely access and troubleshoot robotic units, guiding customers through structured problem-solving processes, while collaborating with internal teams to tackle complex hardware and software issues.Your Key Responsibilities:Customer Support:Deliver first-line technical assistance for our advanced AI robotics solutions.Act as the primary contact for customers, providing technical support characterized by effective communication, active listening, and empathetic problem-solving to ensure an exceptional customer experience.Diagnose and fix hardware and software issues using SSH, Python, Docker, and other relevant tools.Work collaboratively with internal and external teams to resolve intricate technical challenges.Escalate unresolved issues and ensure prompt resolution by consulting with specialized teams.Serve as an on-call support resource during designated shifts to handle urgent customer concerns.Optimization:Contribute to our knowledge base and tools, enhancing a collaborative and learning-oriented work environment.Maintain precise records of incidents, solutions, and customer interactions.Identify recurring issues and participate in initiatives aimed at product and process enhancements.Lead the development of platform improvements, including ticketing systems, customer dashboards, and debugging tools.

Customer & Product Support Specialist (EMEA) Location: Munich, Germany (On-site)About UsAt OptiSigns, we aspire to be the world's leading digital signage platform. Currently, we serve over 30,500 customers across more than 120 countries and have experienced remarkable growth of 125% annually for the past three years. Our new office in Munich is a launchpad for our EMEA expansion, and you have the chance to shape this growth from the ground up.If you are passionate about technology, customer success, and teamwork within an international SaaS environment, you belong with us.Your ResponsibilitiesIn this role, you will blend technical expertise with customer focus—approximately 50% technical and 50% customer consultation and pre-sales. Product Launch & Training: Conduct brief, hands-on product demos (via video, live, or on-site) and create guides or short Loom videos to share your knowledge with others. Onboarding & Customer Success: Guide new EMEA customers through their first 30 days. You will coordinate checklists, perform health checks, and proactively identify when customers need support—before churn occurs. Technical Support (Tier 1 & 2): Analyze and resolve technical issues related to digital signage, networks, and operating systems (Windows, Android, Linux). Each resolved ticket enhances our knowledge base. Pre-Sales & Consulting: Assist prospects in selecting the right license, hardware, or application. Often, a support inquiry translates into a satisfied new customer. Voice of the Customer: Gather customer feedback, identify recurring themes, and systematically relay improvement suggestions to the product team.What You BringMust-Haves: Languages: Native-level German and fluent English; additional languages are a plus. Technical Understanding: Experience with A/V systems, SaaS platforms, or CMS. Proficient with Windows, Android, and Linux. Tools: Familiarity with HubSpot CRM, Zendesk, or similar modern support systems. Work Style: Analytical, curious, calm—even when a screen goes black at 5 PM. Availability: EU work permit and willingness to work 5 days a week in the Munich office. Willingness to Travel: 1–2 months of training at our headquarters in Houston (USA) in the first quarter.Nice-to-Haves: Experience in SaaS support and customer success roles.

Join our dynamic team at Nagarro as an Associate Staff Engineer specializing in Technical Support. In this fully remote role, you will leverage your technical expertise to assist clients with troubleshooting and resolving software issues, contributing to the overall success of our innovative solutions.

GitLab is the premier orchestration platform for DevSecOps, empowering organizations to enhance developer productivity, streamline operations, mitigate security and compliance risks, and expedite digital transformation. Over 50 million registered users and more than 50% of the Fortune 100 companies trust GitLab to deliver superior, more secure software at an accelerated pace.The principles embedded in our products are mirrored in our organizational culture: we harness AI as a fundamental productivity enhancer, expecting all team members to integrate AI into their daily tasks to boost efficiency, innovation, and impact. At GitLab, careers thrive, innovation flourishes, and every voice is cherished. Our high-performance culture is fueled by our core values and ongoing knowledge sharing, enabling team members to reach their full potential while collaborating with industry leaders to tackle complex challenges. Join us in co-creating the future as we develop technologies that redefine software development.Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claims are based on GitLab data. Fortune 100 refers to the top 20% of ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited have no affiliation with, nor endorse, GitLab’s products or services.Role OverviewThe Customer Success Engineer (CSE) role demands deep expertise in GitLab's technical and product solutions, along with best practices. CSEs guide customers through technical consultations, provide in-depth insights on implementation use cases, and showcase the value of GitLab's product capabilities.The Senior CSE will report directly to the Manager/Senior Manager of Customer Success Engineering.Key ResponsibilitiesEngage with customers through Zoom calls and emails, acting as a technical consultant and advisor during the post-sales process while delivering technical and solution guidance.Offer architectural and best practice advice.Drive measurable business outcomes, fostering product adoption, renewals, and expansions.Collaborate with Account Executives and Renewal Managers to provide subject matter expertise aligned with customer business objectives.Create customized solution-based programs tailored to individual customer needs.Design and facilitate customer workshops, demos, and enablement activities.

Role overview Vention Inc. seeks a Director of Client Engineering for the EMEA region, based in Munich. This position leads a team focused on delivering engineering solutions to clients throughout Europe, the Middle East, and Africa. The role centers on managing both people and projects to meet the needs of a diverse client base. What you will do Oversee project delivery and ensure all work meets quality standards Guide, support, and encourage collaboration within the engineering team Lead strategic initiatives to improve client satisfaction and operational efficiency Who succeeds in this role Leaders with experience in engineering project management Individuals who foster teamwork and consistently deliver high-quality client solutions Professionals who spot and act on opportunities to improve processes and results

Join our innovative team at Segula Technologies as a Manufacturing Engineering Technical Support Specialist. In this dynamic role, you will be pivotal in enhancing manufacturing processes and providing technical support in a fast-paced environment. Your contributions will ensure the seamless operation of our engineering projects, driving efficiency and quality.

Sirtex Medical Limited is seeking a Commercial Support Specialist to join its EMEA team in Bonn. This role centers on supporting commercial operations and collaborating with sales teams to keep daily workflows on track. Key responsibilities Deliver administrative and operational support for commercial activities Coordinate processes and handle documentation for sales teams Contribute to maintaining efficient workflows throughout the EMEA region Role overview This position plays a hands-on part in organizing daily commercial processes. The Commercial Support Specialist works closely with colleagues to ensure that commercial operations run smoothly and efficiently. About Sirtex Medical Limited Sirtex Medical develops oncology solutions and is expanding its reach across EMEA. The work of the Commercial Support Specialist supports the company’s mission to deliver medical innovations in the region.

Join OptiSigns, a leading digital signage platform experiencing remarkable growth. With over 30,500 customers and an impressive 125% year-over-year growth, our Munich office is pivotal in our EMEA expansion strategy. Be part of our mission to transform business communications through innovative digital displays.Role OverviewAs a Customer Enablement & Support Specialist, you'll play a vital role in our hybrid environment, integrating customer support, technical troubleshooting, onboarding, and light pre-sales. Your expertise will empower EMEA users to effectively adopt OptiSigns, troubleshoot challenges, and maximize their platform experience.Key ResponsibilitiesConduct engaging product demonstrations and develop scalable enablement resources (guides, Loom videos).Lead the onboarding process for new EMEA clients, driving strong adoption within the initial 30 days.Provide Tier 1–2 support across various hardware, network, and operating system environments (Windows, Android, Linux).Assist prospects with licensing, hardware packages, and identifying the best solutions for their needs.Communicate feature requests and recurring issues to the Product team for continuous improvement.

Join our team at Revalize as a Technical Customer Support Representative, where you will deliver exceptional software support to our clients throughout Germany. As a second-level support professional, you will engage with customers to resolve complex issues and enhance their experience with our proprietary software, PRO.FILE.Key Responsibilities:Deliver outstanding customer service to Revalize clients and colleagues, demonstrating our core values in every interaction.Address incoming inquiries and challenges related to the PRO.FILE software, ensuring timely and effective support.Assess, categorize, and prioritize user issues for swift resolution, maintaining a high level of customer satisfaction.Reproduce technical issues and develop test cases within intricate software environments.Follow established documentation and customer service guidelines to maintain consistency.Resolve support queries and escalate complex issues as necessary to ensure a seamless user experience.Contribute to the knowledge base by authoring and refining articles, FAQs, and documentation related to Revalize software.Perform various support activities, including software installations and application configurations.