companysereact logo

Technical Support Engineer (m/f/d) at sereact | Germany

sereactGermany
On-site Full-time

Clicking Apply Now takes you to AutoApply where you can tailor your resume and apply.


Unlock Your Potential

Generate Job-Optimized Resume

One Click And Our AI Optimizes Your Resume to Match The Job Description.

Is Your Resume Optimized For This Role?

Find Out If You're Highlighting The Right Skills And Fix What's Missing

Experience Level

Experience

Qualifications

Qualifications:Education and Experience: A Bachelor's degree in Computer Science, Engineering, or a related field is preferred. Experience in a technical support role, particularly in robotics or AI systems, is a plus. Skills: Proficiency in SSH, Python, Docker, and other relevant technologies. Excellent problem-solving abilities, strong communication skills, and a customer-oriented mindset are essential.

About the job

About Us:

At sereact, we are pioneering advancements in robotics, creating intelligent systems that empower robots to perceive, analyze, and interact with the physical world. Our innovative technology bridges the automation challenges faced by traditional systems, transforming the landscape of industrial operations in warehouses and factories. Join us on our mission to revolutionize the way manual tasks are accomplished, and collaborate with us to shape the future of robotics.

Position Overview:

We are looking for a dynamic, tech-savvy Technical Support Engineer to become a key member of our fast-growing AI robotics startup. In this role, you will deliver outstanding technical support to our clients, ensuring efficient operation and quick resolution of any technical challenges associated with our robotic systems deployed across Europe. You’ll utilize tools such as SSH, Docker, and Python to remotely access and troubleshoot robotic units, guiding customers through structured problem-solving processes, while collaborating with internal teams to tackle complex hardware and software issues.

Your Key Responsibilities:

Customer Support:

  • Deliver first-line technical assistance for our advanced AI robotics solutions.

  • Act as the primary contact for customers, providing technical support characterized by effective communication, active listening, and empathetic problem-solving to ensure an exceptional customer experience.

  • Diagnose and fix hardware and software issues using SSH, Python, Docker, and other relevant tools.

  • Work collaboratively with internal and external teams to resolve intricate technical challenges.

  • Escalate unresolved issues and ensure prompt resolution by consulting with specialized teams.

  • Serve as an on-call support resource during designated shifts to handle urgent customer concerns.

Optimization:

  • Contribute to our knowledge base and tools, enhancing a collaborative and learning-oriented work environment.

  • Maintain precise records of incidents, solutions, and customer interactions.

  • Identify recurring issues and participate in initiatives aimed at product and process enhancements.

  • Lead the development of platform improvements, including ticketing systems, customer dashboards, and debugging tools.

About sereact

sereact is an innovative leader in robotics technology, dedicated to developing intelligent systems that enhance automation in industrial environments. Our mission is to transform traditional work processes through groundbreaking robotics solutions, making physical work more efficient and effective.

Similar jobs

Tailoring 0 resumes

We'll move completed jobs to Ready to Apply automatically.