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Experience Level
Entry Level
Qualifications
QualificationsIdeal candidates will possess the following qualifications:Proven experience in technical support or a related fieldStrong problem-solving skills and the ability to troubleshoot complex technical issuesExcellent communication skills, both verbal and writtenFamiliarity with coding and software development processes is a plusAbility to work collaboratively with cross-functional teamsExperience with AI technology is advantageous
About the job
About CodeRabbit
CodeRabbit is a trailblazing research and development firm dedicated to enhancing human-machine collaboration. Our mission is to forge the future of AI-driven code review systems, creating a synergistic relationship between skilled engineers and advanced algorithms. By integrating cutting-edge language models with human creativity, we aim to elevate the efficiency and quality of software development.
Role Overview
We are on the lookout for a dynamic and skilled Technical Support Engineer to enhance our expanding customer support team in the Americas. In this role, you will tackle intricate technical challenges, ensuring our clients derive maximum value from our AI-enhanced code review platform. As the vital connection between our innovative technology and our clients, forward-thinking software engineers, you will champion customer success and satisfaction.
About CodeRabbit
At CodeRabbit, we are pioneering a new era of software development through advanced AI technologies. Our focus on creating innovative systems fosters a collaborative environment where human ingenuity meets machine efficiency, pushing the boundaries of what's possible in code review and software engineering.
At HHAeXchange, we are pioneering the future of home and community-based care. Established in 2008, our mission is to provide a comprehensive, end-to-end homecare solution that empowers individuals with disabilities and the elderly to flourish within their communities. Our dedicated team is committed to revolutionizing healthcare by creating a connected ecos…
Contract|Hybrid|Foster City, California, United States
Join Zoox on our ambitious journey to revolutionize urban mobility with cutting-edge autonomous solutions. We are looking for an experienced Contract Program Manager to streamline and enhance our engineering processes and tools.This project-based role is crucial for optimizing our Jira environment, developing insightful dashboards, automating workflows, and ensuring that our engineering teams can effectively meet key business objectives.Your expertise in Jira maintenance and administration will empower our teams to work efficiently and effectively. You will be instrumental in driving execution, tracking performance, and providing support that enables our technical teams to thrive.
Full-time|$115K/yr - $115K/yr|On-site|San Francisco
About CodeRabbitCodeRabbit is a trailblazing research and development firm dedicated to enhancing human-machine collaboration. Our mission is to forge the future of AI-driven code review systems, creating a synergistic relationship between skilled engineers and advanced algorithms. By integrating cutting-edge language models with human creativity, we aim to elevate the efficiency and quality of software development.Role OverviewWe are on the lookout for a dynamic and skilled Technical Support Engineer to enhance our expanding customer support team in the Americas. In this role, you will tackle intricate technical challenges, ensuring our clients derive maximum value from our AI-enhanced code review platform. As the vital connection between our innovative technology and our clients—forward-thinking software engineers—you will champion customer success and satisfaction.
Graphite, part of the Cursor group, develops automation tools designed for professional programmers. The team encourages open discussion, creative problem-solving, and straightforward communication. With a flat organizational structure, the focus remains on research, design, and engineering. The goal is to help developers write and review code more efficiently. The Technical Support Engineer will support Graphite as part of Cursor’s technical support team. Over time, this role will work even more closely with Graphite’s core engineering and product efforts. What you will do Customer Support: Respond to customer questions via Slack, in-app feedback, and email channels. Technical Troubleshooting: Investigate technical issues using tools such as Datadog, Pylon, Linear, and internal dashboards. Documentation: Create and update troubleshooting guides for both internal teams and external users. Collaboration: Partner with engineering to escalate bugs, assist sales with enterprise customers, and discuss feature requests with product teams. Process Improvement: Build integrations, refine support workflows, and propose documentation updates to help prevent repeat issues. Requirements Technical Support Experience: Experience supporting software engineers or developer tools. Analytical Skills: Ability to identify whether an issue is caused by user error, a bug, or a configuration problem. Self-Motivation: Comfortable learning new technical topics independently. Communication: Explains complex technical topics clearly to different audiences. Preferred qualifications Experience with Git concepts such as rebasing, resolving merge conflicts, and branch management (professional experience preferred). Background in building or maintaining documentation or knowledge bases. Experience developing or customizing support tools beyond standard platforms like Zendesk. Familiarity with programming languages and development environments is a plus. Location This is a remote position.
Flywire seeks a Software Support Specialist I based in Boston. This position centers on assisting clients with Flywire’s software, ensuring they can use its features effectively. Role overview The Software Support Specialist I works directly with customers, responding to questions and providing guidance on the company’s products. When technical issues arise, the specialist troubleshoots and resolves problems to support a smooth client experience. Key responsibilities Assist clients in using Flywire software efficiently Address customer questions and concerns Troubleshoot technical issues and resolve problems Location This role is based in Boston.
Full-time|On-site|New York, New York, United States
Join StubHub Inc. as a Senior Software Engineer in Active Support. In this role, you will be responsible for enhancing our platform's reliability and performance. You will collaborate with cross-functional teams to troubleshoot issues and implement innovative solutions to ensure the best user experience. Your expertise will drive significant improvements in our software and services.
About the RoleJoin Remarcable, Inc., where we are revolutionizing the way electrical contractors and distributors interact, procure, and manage operations. Our innovative cloud-based platform enhances procurement, inventory, and tool management, empowering contractors with the efficiency and insights necessary to build the future.We are looking for enthusiastic Support Engineers who excel in customer assistance, workflow comprehension, software troubleshooting, and cross-team collaboration to resolve technical cases. This position is perfect for individuals eager to advance their careers in SaaS support, data troubleshooting, integrations, and systems thinking.If you enjoy solving complex problems, rapidly learning new technologies, and effectively communicating with clients, you will flourish in our dynamic environment.Key ResponsibilitiesTechnical Case ManagementAssess incoming support requests, categorize issues, and determine subsequent actions.Manage support tickets from start to finish, ensuring clear and consistent communication.Utilize structured troubleshooting methods to analyze system behaviors and workflow logic.Document replicable steps and provide detailed escalations as necessary.Data and System OperationsConduct basic data investigations using Excel and foundational SQL (or a willingness to learn).Assist Delivery Services with stock and tool uploads, as well as configuration tasks.Identify workflow discrepancies and highlight potential defects or mapping issues.Support system setup during customer onboarding or workflow modifications.Customer EngagementEngage with customers via phone, video, and email.Guide users through procurement, ordering, and tool management processes.Maintain a professional and solution-oriented demeanor in all interactions.Team Collaboration and DocumentationWork collaboratively with Customer Success, Supplier teams, Engineering, and Onboarding.Document troubleshooting processes, case trends, and internal knowledge resources.Participate in knowledge-sharing initiatives to enhance overall technical expertise.
Moveworks is seeking a Senior Software Engineer focused on Core Infrastructure to help advance the platform that powers automated IT issue resolution. This position is based in Mountain View. Role overview This role centers on building and improving the foundational systems that support Moveworks’ automation platform. As part of the core infrastructure team, you will work closely with other engineers to design, develop, and maintain systems that scale reliably. What you will do Collaborate with engineering peers to shape the architecture of critical infrastructure components Implement solutions that support seamless automation and platform growth Contribute ideas and expertise to ongoing improvements in system performance and reliability Who we’re looking for Engineers who enjoy tackling complex infrastructure challenges Individuals motivated to deliver software that improves user experience and operational efficiency Those who thrive in a collaborative, evolving environment
The complexity of procuring software, services, and tools in the workplace has escalated, even among the most forward-thinking companies. Enterprises globally are spending over $120 trillion annually—more than 30 times the annual consumer e-commerce expenditure—and increasingly depend on vendors to streamline their operations.Founded in 2020, Zip was established to tackle this intricate challenge through an innovative procurement platform designed for a seamless, consumer-style user experience. In just four years, Zip has pioneered a new market segment and become a leading solution in a $50 billion+ total addressable market. Prestigious companies like OpenAI, Snowflake, Anthropic, Coinbase, and Prudential trust Zip to manage billions in spending.Our exceptional team, with backgrounds in industry-defining companies such as Airbnb, Meta, Stripe, Salesforce, Apple, and Google, backs our mission. With a valuation of $2.2 billion and $370 million in funding from esteemed investors like Y Combinator, Tiger Global, BOND, DST Global, and CRV, we are committed to developing cutting-edge technology, expanding into new global markets, and delivering remarkable value to our clients. Come be a part of our journey!This position is hybrid, requiring you to be in our San Francisco office three days a week.
Role overview Poolside is working toward Artificial General Intelligence and brings together skilled people to move quickly. The Technical Support Engineer plays a central role in shaping the customer experience, helping users address technical issues and make the most of Poolside’s products. What you will do Act as the first point of contact for clients who encounter technical problems Troubleshoot and resolve issues across SaaS products and air-gapped on-premises deployments Collaborate with customers to support a smooth, productive experience with Poolside’s technology Team culture Collaboration, low ego, and kindness shape Poolside’s culture. The team works from different locations and gathers monthly in Paris for in-person collaboration, building strong connections and shared focus on the company’s mission. Location This role is remote within the US. Monthly travel to Paris is expected for in-person team meetings.
Full-time|On-site|Foster City, California, United States
Join our team as a Database Engineer at Vertex Sigma Software in Foster City, CA. This position requires you to work onsite five days a week, with a 40-hour work schedule and flexibility for hours outside of typical business times. In this role, you will be responsible for designing, building, and operating robust and scalable data storage solutions that drive our applications and analytics. You will collaborate closely with application and data teams to define schemas, enhance performance, and automate operations leveraging AWS and infrastructure-as-code methodologies. Your contributions will significantly enhance reliability, minimize costs, and expedite the transition from development to production. Key responsibilities include:Designing and developing efficient, scalable database solutions that meet business needs.Installing, configuring, and upgrading database software and related tools.Monitoring performance and optimizing queries, indexes, and schemas for enhanced reliability and speed.Implementing and maintaining database security measures to safeguard sensitive information.Collaborating with application developers to refine schema designs and SQL.Troubleshooting incidents and providing prompt solutions across various environments.Documenting architecture, configuration, and operational procedures.Conducting capacity planning and recommending infrastructure enhancements.Managing and supporting AWS database infrastructure (e.g., RDS/Aurora/Redshift).Staying updated with emerging database technologies, patterns, and best practices.
Full-time|$70K/yr - $80K/yr|On-site|White Plains, New York, United States
About WeSuiteA Fluent Software Group CompanyAt WeSuite, we specialize in developing innovative software solutions tailored for the security systems industry. Our tools empower integrators and dealers to enhance their quoting, sales workflows, and client management processes. Our vision is to create a support organization where AI-driven agents handle the bulk of issue resolutions, allowing our human team members to dedicate their expertise to tasks that truly require human judgment and relationship-building.We are committed to treating AI as an essential infrastructure rather than just an additional tool, and we seek individuals who share this mindset.The Role: AI Support EngineerThis position transcends traditional support roles enhanced by AI tools. It centers on the development and ownership of AI agents, demanding keen support instincts, a thirst for technical knowledge, and a systems-oriented approach. You will be responsible for resolving authentic tickets, gaining extensive product knowledge, and continuously improving our AI agents to handle future inquiries autonomously.Your ResponsibilitiesAgent Development & OwnershipOversee the performance of WeSuite Walt, our AI support bot, treating it as a core product responsibility.Design, build, and refine agent resolution workflows for specific ticket categories.Identify ticket types that could be fully or partially automated and lead their automation efforts.Utilize prompt engineering to optimize agent responses based on real ticket data, tracking accuracy and resolution success rates.Create feedback loops: when an agent encounters a failure, analyze the cause, address any gaps, and retest.Consistently broaden the range of issues agents can resolve independently.Product Knowledge as InfrastructureEngage with a substantial volume of real tickets as a fundamental part of the role, which enhances client insight and product expertise.View each ticket as a valuable data point: can the agent manage this? If not, what changes are necessary?Achieve expert-level understanding of WeSuite's platform, common failure modes, and client usage patterns to convert this knowledge into agent-ready content and logic.Collaborate with Quality Assurance and Product Management to keep ahead of platform updates impacting agent accuracy.Knowledge InfrastructureManage the Knowledge Base as a dynamic system for agents, not merely a static document repository.Leverage AI tools (Gemini, Scribe, etc.) to expedite article creation, while ensuring the quality and structure of published content.Guarantee that the Knowledge Base's architecture supports effective agent retrieval—structure, tagging, and coverage are just as crucial as content quality.Escalation & Defect TriageAddress escalations that agents cannot resolve, utilizing Devin AI for structuring and analyzing code defects.
Backend Support EngineerLocation: RemoteAbout AktosAktos is an innovative seed-stage vertical SaaS company dedicated to revolutionizing the debt-collection industry. We empower collection agencies to modernize their operations, enhance payment processes, and ensure compliance through a thoughtfully engineered product.Role OverviewWe are seeking a proactive Backend Support Engineer who specializes in backend production support and incident response. This role focuses on addressing production challenges rather than feature development. You will take ownership of triaging, resolving issues, and implementing data/scripted remediations for production incidents. You will be instrumental in debugging our Python/Django backend and PostgreSQL database, collaborating closely with customers and internal teams to efficiently resolve escalations.Key ResponsibilitiesTriage and resolve production incidents and customer escalations via tickets, email, and phone.Debug backend issues in Python/Django and safely inspect/modify database states using PostgreSQL.Write, test, and execute both one-off and reusable Python scripts and SQL queries for remediation, migrations, or repairs.Analyze logs, traces, and metrics to conduct root-cause analysis and implement effective mitigations.Work with Engineering to define fixes, produce reproducible bug reports, and verify software releases.Deploy hotfixes or execute deployment tasks as needed, adhering to established protocols.Maintain documentation such as runbooks, postmortems, and knowledge base articles to minimize issue recurrence and reduce mean time to recovery (MTTR).Assist with data migrations and onboarding tasks requiring backend solutions.Communicate effectively with customers and internal stakeholders during incidents to keep them informed of the status.Essential Qualifications4–6 years of production experience with Python and Django (or equivalent Python web frameworks).Product-oriented mindset; this role involves direct customer support, not just coding.Strong SQL proficiency and hands-on experience with PostgreSQL.Comfortable troubleshooting server-side code, analyzing logs, and tracing requests across services.Familiarity with Git workflows and foundational CI/CD principles.Exceptional written and verbal communication skills, capable of explaining technical issues clearly to customers.Meticulous attention to safety and compliance during data modifications in a production environment.
Join Diligent Robotics as a Senior Software Engineer specializing in simulation and support. In this pivotal role, you will be responsible for developing cutting-edge software solutions that enhance our robotic systems. Your expertise will contribute to the design, integration, and maintenance of simulation environments, ensuring our robots perform optimally in real-world scenarios.We are looking for a passionate engineer who thrives in a collaborative environment, is eager to solve complex problems, and is committed to delivering high-quality software. You will work closely with cross-functional teams to innovate and improve our robotic capabilities.
Orion Innovation is an esteemed and award-winning global leader in business and technology services. We specialize in transformative business solutions and product development, anchored in digital strategy, experience design, and engineering. Our unique blend of agility, scalability, and maturity allows us to serve a diverse clientele across various sectors, including financial services, telecommunications, media, automotive, life sciences, and education. Project Overview:We are on the lookout for a proficient Cloud Support Engineer to deliver exceptional application and infrastructure support within a dynamic cloud environment. The perfect candidate will possess hands-on expertise in managing Azure cloud infrastructure, supporting Azure Kubernetes Service (AKS), and facilitating CI/CD deployment pipelines. This position demands excellent troubleshooting capabilities, experience in production settings, and effective collaboration with development, DevOps, and operations teams.
Join thinc as an IT Support Engineer, where you will be at the forefront of delivering exceptional technical support to our clients. In this remote role, you will troubleshoot, diagnose, and resolve technical issues while ensuring a high level of customer satisfaction. Your expertise will contribute to enhancing our support processes and systems.
At Exa, we are revolutionizing the way AI applications access information by building a cutting-edge search engine from the ground up. Our robust infrastructure allows us to effectively crawl the web, train advanced embedding models for efficient indexing, and create high-performance vector databases using Rust for rapid searching capabilities. We are proud to manage a $5M H200 GPU cluster that operates thousands of machines daily.As a Support Engineer at Exa, you'll play a crucial role in delivering exceptional support to our customers and internal teams by tackling engineering challenges as they arise.
Full-time|On-site|Remington, Indiana, United States
Join our team as a Support Engineer, where you will play a critical role in providing full-time support for long-term projects from Monday to Friday. Your main responsibilities will include:Managing the IMAC process: Install, Move, Add, and Change.Applying ITIL and Agile methodologies, with exposure to SLA and ticketing systems.Executing software deployments using SCCM.Performing manual software installations and troubleshooting issues.Prioritizing tasks effectively to ensure timely support.Providing support for laptops, printers, and mobile devices.Offering network support and configuration management for email systems.
About the Role Keyfactor Inc. is looking for an IT Support Engineer in Atlanta, Georgia. This role focuses on delivering technical support to clients, working to keep their systems reliable and efficient. The position plays a key part in upholding the company’s reputation for quality service and technical know-how. What You Will Do Respond to client technical issues and troubleshoot system problems Work to resolve support requests efficiently and professionally Help maintain smooth operation of client systems Who We’re Looking For Experience providing technical support in an IT environment Strong problem-solving skills and attention to detail Clear communication with both technical and non-technical users
Join the team at System Canada Technologies as a Release Support Engineer. In this dynamic role, you will be crucial in ensuring the smooth deployment and operation of software releases. You will work closely with development teams, assisting in troubleshooting and resolving issues to enhance product quality and performance. Your expertise will help maintain high standards in our release processes.
