Technical Support Engineer (Saturday - Wednesday)

At Intercom, we are revolutionizing customer service with our cutting-edge AI technology. Our mission is to empower businesses to deliver exceptional customer experiences through our innovative solutions.Meet Fin, our advanced AI customer service agent, designed to provide seamless, around-the-clock support. Paired with our Helpdesk, the Intercom Customer Service Suite offers a comprehensive solution for handling intricate queries that require human intervention, ensuring a transformative customer experience.Founded in 2011, Intercom is trusted by nearly 30,000 businesses globally, setting the standard for exceptional customer service. Guided by our core values, we remain committed to innovation, speed, and delivering unparalleled value to our clients.What’s the opportunity?In the rapidly evolving landscape of customer support, we are seeking a Technical Support Specialist who thrives in an autonomous environment, embodies a deep curiosity, and is proficient in AI tools. This role demands high standards not only for personal performance but also for the team.As a Technical Support Specialist, you will tackle complex technical queries related to our nuanced features, act as a pivotal escalation point for intricate investigations, and provide world-class customer support. You will collaborate proactively with customers to maximize their use of our platform and contribute to enhancements in our products, processes, and team development. Utilize AI tools alongside your expertise to efficiently resolve complex cases and foster a culture of continuous improvement. If you embrace constant learning and adaptability, this dynamic environment will be a perfect fit!If you are excited about this opportunity, we invite you to join us as our next Technical Support Specialist.

Join our innovative team as a Technical Operations Specialist at IBKR in Dublin. In this role, you will play a vital part in ensuring the seamless operation of our technical systems. You will collaborate with various departments to troubleshoot and resolve technical issues while optimizing operational processes. Your expertise will help us maintain our high standards of service and reliability.

Join our dynamic team as a German Customer Support Specialist, where you'll play a vital role in assisting HubSpot customers through various channels including phone, chat, and web. As a trusted advisor, you'll resolve product-related inquiries and provide proactive, human-centered support, leveraging your creative problem-solving skills to help customers maximize their use of HubSpot tools and drive their business growth. Our inclusive and collaborative environment promotes continuous learning and feedback for all team members.

About ChalkChalk is at the forefront of innovation, creating a cutting-edge data platform designed to propel machine learning applications into the future. We eliminate the traditional barriers of complexity, latency, and scalability that have hindered ML capabilities. Our platform offers the performance of Rust combined with user-friendly tools that developers appreciate. Industry leaders rely on Chalk for various applications, including preventing fraudulent credit card transactions, identity verification, and optimizing clean energy utilization. Recently, we secured a $50 million Series A funding round, led by Felicis.Role OverviewIn the position of Support Engineer at Chalk, you will serve as the primary technical support specialist, ensuring that our customers enjoy outstanding experiences with our products. You will engage directly with clients in sectors such as finance, healthcare, and e-commerce, assisting them in troubleshooting and optimizing their use of Chalk's platform. This role presents a unique opportunity to gain in-depth knowledge of our technology, collaborate closely with our Engineering and Forward Deployed Engineering teams, and make a meaningful contribution to customer satisfaction and product quality.Key ResponsibilitiesDeliver prompt and effective front-line technical support to Chalk customers, diagnosing and resolving technical issues as they arise.Work collaboratively with the Engineering team to escalate and resolve complex technical problems efficiently.Cultivate a thorough understanding of our products to assist customers in maximizing their value from Chalk.Document solutions, develop knowledge-base articles, and share insights to minimize recurring issues.Identify and recommend improvements to enhance product reliability, usability, and customer satisfaction.QualificationsA solid technical background with experience in technical support or software engineering.Proficiency in programming languages such as Python and SQL.Excellent troubleshooting, analytical, and problem-solving abilities.Exceptional written and verbal communication skills.Ability to collaborate effectively with both technical and non-technical teams.Previous experience in customer-facing technical roles is highly preferred.Bachelor's degree in Computer Science or a related field is required.

Kota is looking for a Technical Support Engineer in Dublin to help maintain the operational health of our embedded integrations. This role supports our mission to improve insurance and retirement benefits for today’s workforce. Role overview This position sits at the intersection of product development, engineering, and customer support. The Technical Support Engineer acts as a reliable point of contact for partners, addressing integration challenges quickly and accurately. Unlike a typical helpdesk role, this job involves hands-on technical work and close collaboration with the engineering team. What you will do Serve as the technical first responder for partner integration issues Navigate the codebase and query databases to troubleshoot and reproduce bugs Identify root causes and propose or implement safe, well-scoped fixes Maintain clear, timely communication with partners during critical situations Work closely with the General Manager and engineering team to support Kota’s mission Collaboration This role offers the chance to work side by side with both leadership and engineers, contributing directly to making benefits more accessible and valued for employees across Europe.

At Vanta, we are dedicated to empowering businesses to establish and demonstrate trust. Our commitment to continuous security monitoring and verification allows organizations to improve their security practices effortlessly. Our diverse and talented team includes individuals with various backgrounds, and many have thrived at Vanta without prior security experience.Our mission at Vanta is to enhance internet security and safeguard consumer data. We believe in the importance of ongoing security monitoring and verification, enabling companies to practice superior security with ease. We take pride in our collaborative and supportive team environment.As a Technical Support Engineer (TSE), you will be crucial in assisting our customers by addressing their most intricate technical challenges. You will serve as the ultimate technical escalation point for our Technical Support Specialists (TSS) and work closely with our Support and Engineering teams to provide an exceptional customer experience while adhering to our service SLAs.Our objective is to deliver top-tier Technical Support to our clients. Our team's mantra is: "We make complex solutions seem simple and excel in customer education." We prioritize building strong relationships with our customers based on trust and transparency, which is why our Technical Support Metrics are publicly available.As a Technical Support Engineer at Vanta, your responsibilities will include:Providing technical assistance to Vanta customers via email, screen sharing, and chat, ensuring timely responses within established SLAs.Gaining an in-depth understanding of Vanta’s product features, integrations, configurations, and messaging.Managing and resolving intricate technical issues for customers, while collaborating with Technical Support Specialists (TSS) on their most challenging cases as the final technical escalation point.Exhibiting a strong sense of ownership and accountability for enhancing the overall customer experience.Clearly communicating complex solutions to customers and documenting them for future reference.Implementing systematic problem-solving and troubleshooting methods, documenting insights in our Support CRM to identify trends.Creating reproducible test cases and collaborating with Product and Engineering teams to enhance the product.

About Chalk Chalk is revolutionizing the data platform landscape to empower the next generation of machine learning applications. We dismantle the traditional barriers of complexity, latency, and scalability that have historically limited ML capabilities. Our platform merges the lightning-fast performance of Rust with intuitive tools beloved by developers. Leading enterprises rely on Chalk for a range of solutions, from preventing fraudulent credit card transactions to identity verification and optimizing clean energy utilization. Recently, we secured a $50 million Series A funding round, led by Felicis. About the Role As a Support Engineer at Chalk, you will serve as our primary technical support expert, ensuring that our customers enjoy outstanding experiences with our products. You will interact directly with clients across diverse sectors such as finance, healthcare, and e-commerce, assisting them in troubleshooting and optimizing their use of Chalk's platform. This position presents a unique opportunity to gain in-depth insights into our technology, collaborate closely with our Engineering and Forward Deployed Engineering teams, and make a significant contribution to customer satisfaction and product quality. What You Will Do Deliver front-line technical support to Chalk customers, swiftly diagnosing and resolving technical issues. Work in partnership with the Engineering team to escalate and resolve complex issues efficiently. Acquire extensive product knowledge to enhance customer value from Chalk. Document solutions, create knowledge-base articles, and share insights to mitigate recurring issues. Identify areas for improving product reliability, usability, and overall customer satisfaction. What We Are Looking For A technical background with experience in technical support or software engineering. Proficiency in Python and SQL. Strong troubleshooting, problem-solving, and analytical capabilities. Exceptional written and verbal communication skills. Ability to collaborate effectively with both technical and non-technical teams. Previous experience in customer-facing technical roles is highly desirable. Bachelor's degree in Computer Science or a related field.

Tenable supports more than 44,000 organizations in understanding and managing cyber risk. Clients include a majority of the Fortune 500, nearly half of the Global 2000, and numerous government agencies. The Dublin office works closely with teams worldwide to help drive progress in cybersecurity. Colleagues at Tenable often mention the collaborative atmosphere and the support of their peers as reasons for staying. The company values respect, inclusion, and ongoing professional development. Employees are encouraged to contribute ideas and work together to deliver results for clients. Role overview The Technical Support Engineer connects Tenable’s cybersecurity products with customer needs. This position focuses on resolving technical issues, supporting vulnerability assessment and compliance solutions, and helping clients reduce cyber risk. Tasks range from assisting with Nessus scanner setup to guiding users through log correlation and real-time vulnerability analysis. What you will do Act as the primary technical contact for customers, collaborating with Product Management, Sales, R&D, and other internal teams. Interpret and resolve technical questions from clients. Review vulnerability scan results, system audits, and log events. Reproduce reported software issues in a controlled lab setting. Use AI-driven tools to automate routine work and focus on more complex technical challenges. Maintain current knowledge of Tenable’s product suite. Location This position is based in the Dublin, Ireland office.

Oomnitza provides a cutting-edge Enterprise Technology Management platform that streamlines and automates essential IT business processes. Our innovative SaaS solution features agentless integrations, established best practices, and low-code workflows, empowering enterprises to optimize their existing infrastructure and automate critical tasks such as onboarding, offboarding, audit readiness, refresh forecasting, and more. This significantly minimizes reliance on manual processes and error-prone ticketing systems. We proudly support some of the most renowned and forward-thinking companies in enhancing operational efficiency, expediting audits, reducing cyber risks, and eliminating unnecessary IT expenditures.We are in search of a Senior Technical Support Engineer who excels in dynamic environments, possesses a knack for resolving intricate technical issues, and demonstrates a strong aptitude for self-directed learning while delivering superior customer experiences. This pivotal role demands robust technical expertise, proficiency in API troubleshooting, and a collaborative, customer-focused approach.

Who is Tenable?Tenable® is a leading company in Exposure Management, trusted by over 44,000 organizations worldwide to comprehend and mitigate cyber risks. Our dedicated global team supports 65% of Fortune 500 companies, 45% of the Global 2000, and various large government entities. Join us on our exciting journey!Why Work at Tenable?When you ask our team members what makes Tenable a fantastic workplace, their answer is usually, “Our people!” We collaborate to create and innovate top-tier cybersecurity solutions for our clients while fostering a culture of belonging, respect, and excellence. As a member of our #OneTenable team, you will partner with some of the industry's most talented individuals and enjoy the support and resources necessary to make a meaningful impact. Together, we not only meet but exceed expectations!Your Role:We are looking for a dynamic, results-driven Technical Support Manager who can inspire our exceptional support team to elevate customer satisfaction to new heights. With a current global satisfaction rating exceeding 93%, your leadership will play a crucial role in further enhancing this metric. You will coach and mentor a talented team of support professionals, ensuring their growth while they provide outstanding support to our expanding customer base.Your Responsibilities:Lead and manage Support Engineers across multiple shifts and locations in the EMEA region.Continuously assess and improve the technical support experience for our customers to achieve optimal results.Evaluate and refine the experience for technical support staff to maximize efficiency while keeping morale high.Establish and monitor KPIs for capacity planning and escalation management.Ensure the team consistently meets or exceeds service level agreements (SLAs).Collaborate closely with colleagues in other regions to align on operational changes.Investigate escalated cases and direct them to the appropriate resources.Engage with R&D and Product Management teams to resolve escalated issues effectively.

Join Intercom, the leading AI Customer Service company, dedicated to empowering businesses to deliver exceptional customer experiences. Our cutting-edge AI agent, Fin, revolutionizes customer service with its always-on, flawless support, enhancing interactions and transforming how companies engage with their customers.Founded in 2011 and trusted by nearly 30,000 companies worldwide, we are redefining customer service standards through innovation, speed, and unparalleled value.What’s the opportunity?We are seeking a Technical Support Engineer who possesses a blend of engineering and web development expertise. This pivotal role involves crafting remarkable customer experiences and providing global support and education to our clients. Unlike traditional ticket-based support roles, our Support Engineers engage directly with customers, addressing complex technical challenges creatively and effectively.You will play a crucial role in integrating Intercom into customer products, diagnosing and reporting issues, and serving as the essential link between our customers and product teams. From the moment a customer chooses Intercom, you will be their guide, ensuring they realize the full potential of our product.This position is ideal for individuals passionate about problem-solving and troubleshooting, aiming to empower customers to achieve their goals and resolve product-related challenges. We value innovative thinkers who can contribute ideas for improvement and efficiency within our team and for our customers.This hybrid role requires you to work from our Dublin office three days a week, with the flexibility to work from home for the remaining two days. Full-time office work is also an option if preferred.

At Azbuka, we believe in the transformative power of literature. Our mission is to cultivate a more empathetic and imaginative world through stories that resonate with people everywhere. By creating a vibrant community of readers, we connect individuals through our charming 'corner bookshop' network, engaging online book clubs, and a diverse streaming service offering thousands of audiobooks and e-books in numerous languages.We are currently seeking a dedicated Customer Support Specialist to enhance our team.

Join WalkMe, a subsidiary of SAP, as we redefine the Digital Adoption Platform (DAP) landscape, empowering organizations to navigate the complexities of modern technology. By utilizing WalkMe's innovative features—including guidance, engagement, insights, and automation—companies can optimize operational efficiency, enhance executive oversight of digital utilization, and fully leverage their digital investments, thus ensuring successful digital transformation.In partnership with SAP, WalkMe is at the forefront of revolutionizing the digital transformation process, enabling businesses to maximize the capabilities of SAP's powerful ERP solutions while improving user experience and productivity through WalkMe's user-friendly platform.This role involves direct support for WalkMe under the SAP umbrella.As a Technical Support Engineer, you will report directly to the Support Manager and serve as a reliable point of contact for our diverse customer base. Your role will commence with customer onboarding and extend through project implementation and contract renewals. You will be instrumental in delivering timely and effective solutions that align with our Service Level Agreements (SLAs), ensuring high levels of customer satisfaction. Moreover, your contributions to our knowledge base and customer community will significantly enhance the overall customer experience.

Role Overview Toast, Inc. is looking for a Senior Bilingual Technical Customer Care Specialist to join the team in Dublin, Ireland. This role supports customers in both English and French, helping maintain Toast’s reputation for strong service. What You Will Do Troubleshoot technical issues for customers, identifying root causes and providing clear solutions Communicate with customers in English and French, adapting to their needs and ensuring they feel supported Work to resolve problems efficiently, aiming for a smooth customer experience What Sets This Role Apart Bilingual skills are central to this position. The team values clear communication and a steady approach to technical problem-solving. Every customer interaction is a chance to reinforce Toast’s commitment to service.

Join Our Team as a Product Specialist in Environmental & Energy Monitoring Solutions!The Brennan & Co Group, established in Dublin in 1967, is a prominent provider of equipment, reagents, and consumables, along with supply chain management services across the Life Sciences, Healthcare, Industrial, and Pharmacy sectors in Ireland, Europe, and Asia. Our commitment to excellence positions us as leaders in our field.Why This Role Matters:The Product Specialist will play a crucial role in delivering technical expertise regarding our Environmental and Energy Monitoring solutions. This position is integral to the sales process and focuses on fostering lasting relationships with our customer base.In this role, you will support new sales opportunities through various stages—from initial inquiries to finalized orders. You will also provide on-site assistance, including product commissioning and training. Key agencies you will work with include Invisible Systems and Mirrhia.Key Responsibilities:Implement Sales Action Plans and strategies aimed at expanding our environmental and energy monitoring product portfolio.Enhance our presence in the Life Sciences sector with comprehensive server/cloud monitoring systems.Drive business growth in Lab Conditions and Environmental monitoring through both standard and validated solutions.Identify and develop opportunities for Energy monitoring applications across diverse manufacturing sectors and commercial test labs.Collaborate with the Industrial Sales team to explore opportunities across our entire product range.Manage new sales inquiries from quotation to completion.Expand sales opportunities within our existing customer base.Monitor current customer installations to enhance satisfaction and identify further opportunities.Offer continuous technical support for the product portfolio.Utilize effective sales pipeline management tools to support sales objectives.Maintain an organized calendar and call plans to ensure timely follow-ups.Formulate market strategies considering product lifecycle, industry trends, and market maturity.

D-ploy is a leading IT and Engineering Solutions firm, operating across the EMEA region, including Switzerland, Germany, Czech Republic, Austria, the UK, and the USA. We pride ourselves on delivering cutting-edge IT services and solutions to top-tier clients, emphasizing reliability, efficiency, and fostering long-term partnerships that enhance IT productivity and business value.We are currently seeking an experienced IT Onsite Support Technician to provide exceptional support to end-users in a professional and regulated environment in Dublin.Key Responsibilities:Deliver first and second level IT support for hardware, software, mobile devices, and peripherals.Serve as the primary onsite contact for resolving end-user IT issues.Troubleshoot incidents and service requests efficiently via our ticketing system (ServiceNow).Provide timely and professional support both desk-side and remotely.Accurately document all support activities and resolutions within the ticketing system.Assist in onboarding new employees, including equipment setup and user guidance.Contribute to and maintain our knowledge base documentation.Engage in continuous service improvement initiatives.

Position Title: Senior IT Support Specialist (Dublin) Entity: Kroll Bond Rating Agency Europe Limited Employment Type: Full-time Location: Dublin, Ireland Summary/Overview: Kroll Bond Rating Agency (KBRA) is on the lookout for a highly skilled Senior IT Support Specialist to become a pivotal part of our expanding technology team in Dublin, Ireland. This role may require occasional travel to various EU/UK locations. As a hybrid position, you will work in the office for three core days (Tuesday through Thursday), while having the flexibility to work remotely for the remaining two days. In case of emergencies, you may be expected to report to the office on non-core days, with rare weekend work possible. About the Job: As our senior on-site support technician, you will manage day-to-day IT support for our Dublin and London offices, which host over 50 employees each and are experiencing significant growth. Your responsibilities will include onboarding and offboarding employees, setting up video conferencing systems, and troubleshooting various system, network, and infrastructure issues as they arise. You will serve as the first line of support for KBRA in the EU/UK, catering to both remote and on-site users. A significant focus will be on providing remote support for our US-based employees, totaling over 500 staff members. You will collaborate with the IT support team to maintain our internal ticket queue and escalate critical issues to the relevant teams promptly. Additionally, you should be prepared to assist EU/UK employees during urgent situations, which may occur outside traditional working hours. Success in this Role Requires: The ability to thrive in a fast-paced, dynamic environment with minimal supervision, alongside exceptional interpersonal and communication skills. You should be detail-oriented, project management-focused, and possess strong problem-solving and analytical skills. Familiarity with the following processes, technologies, and qualifications is essential: 5+ years of experience in IT support within a corporate setting Degree in Computer Science or equivalent work experience Proficiency in configuring and setting up workstations, and participating in office relocations Experience with Windows 11 and Office 365 installation and troubleshooting Strong technical knowledge of networking concepts and protocols Excellent customer service skills and a proactive approach to support Ability to work collaboratively in a team environment

About Our TeamThe Technical Support team at OpenAI is dedicated to empowering developers and enterprises to confidently build and deploy critical solutions using our cutting-edge models. We provide expert technical guidance, resolve intricate issues, and assist customers in maximizing the value and adoption of our advanced AI technologies. Collaborating closely with teams across Technical Success, Product, and Engineering, we strive to deliver an unparalleled customer experience at scale. With an automation-first mindset, we leverage the latest advancements in AI to enhance our support operations. Join the Senior Support Engineering (SSE) team at OpenAI and be a part of the evolution of Technical Support in the AI era.About the RoleWe are seeking a skilled Senior Support Engineer to engage directly with our strategic enterprise accounts and product teams, addressing some of the most complex challenges faced by our customers. As a vital member of our elite technical troubleshooting team, you will be the go-to resource for our customers and engineering teams, providing critical technical support for intricate issues within our environment.In this role, you will design and implement operational processes to monitor our top-tier strategic customers and lead a 24/7 response team. Collaborating closely with our Infrastructure and Engineering teams, you will ensure an exceptional customer experience at scale. Your direct involvement with our most strategic customers will play a crucial role in the success of groundbreaking AI solutions built on the OpenAI API platform. This position focuses on low-volume, high-difficulty challenges, offering significant opportunities for professional growth.Based in Dublin, Ireland, this role follows a hybrid work model, requiring three days in the office each week, and we offer relocation assistance to new hires.

Onsite rotational role in Dublin, ROI.Full-time position with working hours from 08:00 to 18:00, excluding ROI Bank Holidays. You will cover early and late support hours as per the local rota. When not on the customer site, you may work from home or the Version 1 office.Department: ASPIRE Managed Services.Practice: Services Reliability Group.Role Overview:Join our ASPIRE Global Service Centre, the nucleus of our Service Management operations. Beyond a conventional Service Desk, we serve as the definitive authority and shared service delivery hub, managing all operational workflows, processes, and tools. Our commitment to integrating AI, ongoing improvement, and business innovation defines everything we do at Version 1. With a focus on enhancing self-service and automation, we leverage the powerful digital capabilities of ServiceNow ITSM to ensure a superior experience for our customers.We seek a dedicated and skilled Onsite Support Analyst based in Dublin, Republic of Ireland. In this position, you will be the primary point of contact for local technical support at our customer sites. Your role will involve delivering swift and professional assistance to address IT-related issues, empowering your colleagues and customers to maintain productivity and meet their objectives. With an emphasis on exceptional customer service, you will utilize your technical knowledge to ensure a reliable IT infrastructure. Whether you are resolving first-level issues, escalating complex challenges, or conducting maintenance tasks, your commitment to maintaining an efficient IT environment will be paramount.The ideal candidate will be instrumental in addressing advanced technical issues, particularly in Microsoft 365 and Windows operating systems while demonstrating proficiency in security practices (e.g., MFA), MacOS, mobile device management, and remote support tools. This position demands outstanding problem-solving skills, onsite presence, and a strong sense of customer empathy to handle escalations calmly and professionally.Key Responsibilities:Act as the initial point of contact for technical support via phone, email, or chat.Log and manage incidents, service requests, and inquiries within ServiceNow ITSM or customer systems.Conduct initial triage, diagnosis, and troubleshooting for IT issues, encompassing hardware, software, audio-visual, and network problems.Ensure timely resolution of incidents in accordance with Service Level Agreements (SLAs).Maintain accurate documentation of incidents, resolutions, and troubleshooting steps.Contribute to the development and upkeep of the IT knowledge base.Deliver outstanding customer service and cultivate strong relationships with colleagues and clients.