Technical Support Engineer

Datadog is looking for a Technical Support Engineer II to join the team in Sao Paulo, Brazil. This role centers on helping customers make the most of Datadog’s monitoring and analytics platform. Daily work includes troubleshooting technical issues, answering questions about the product, and guiding users through different features. Key responsibilities Investigate and resolve complex technical problems for clients using the Datadog platform Collaborate with engineering teams to escalate and address product-related challenges Support customers by explaining features and sharing best practices Uphold Datadog’s standards for high-quality customer service Location This position is based in Sao Paulo, Brazil.

Join Megaport as a Technical Support EngineerAt Megaport, we are redefining the tech landscape as the global frontrunner in Network as a Service (NaaS). Our innovative solutions revolutionize how businesses connect to the cloud, data centers, and one another. As a publicly traded company on the Australian Stock Exchange, we collaborate with industry giants such as Amazon, Microsoft, Google, Oracle, and IBM. With our headquarters in Brisbane and a talented team of over 400 professionals spanning Asia-Pacific, Europe, and the Americas, we foster a collaborative, supportive, and enjoyable work environment.Our Team CultureWe pride ourselves on being a diverse team of innovators and problem solvers. Here, collaboration takes precedence over hierarchy, curiosity drives our progress, and every team member’s input is valued. While we approach our work with seriousness, we also believe in having fun. Our global vision requires seamless teamwork across time zones, and we trust each other to uphold our values without sacrificing our ethical standards. Most importantly, our customers are at the heart of everything we do.We actively promote diversity in tech and encourage candidates from all backgrounds to apply, even if you don't meet every requirement.Your RoleAs a Technical Support Engineer (TSE), your primary responsibility will be to deliver outstanding customer support to our global clientele, ensuring an exceptional experience with each interaction. You will act as the initial point of contact for customers seeking technical assistance or support related to their accounts, providing timely, precise, and professional responses through various communication channels including phone and web-based platforms.Your role will involve troubleshooting and resolving a variety of technical networking issues, guiding customers through service configurations, and collaborating with internal teams to expedite issue resolution. Your ability to convey complex technical concepts clearly—both verbally and in writing—will be vital in sustaining customer trust and satisfaction. Additionally, you will document cases meticulously, contribute to our internal knowledge bases, and identify opportunities to enhance processes and the overall customer experience.In this fast-paced, global environment, you will need to manage competing priorities, think critically under pressure, and work autonomously. This role requires a commitment to customer satisfaction and a proactive approach to problem-solving.

Samba TV is at the forefront of transforming the global viewing experience through innovative data and technology that tracks streaming and broadcast video worldwide. Our mission is to enhance how audiences engage with media, allowing media companies to connect with viewers for new shows and movies while providing advertisers with the tools to reach and measure their audience across devices. With a unique perspective shaped by our global data and AI-driven insights, we are poised to make a significant impact in the industry.As we expand into the Brazilian market, we seek a dynamic and entrepreneurial consultant to spearhead our efforts on the ground. This role presents a unique 0-to-1 opportunity where you will not inherit a strategy but craft one from scratch. Your commercial insight, business development skills, and technical expertise will be crucial in establishing Samba TV’s presence, forging partnerships, generating initial revenue, and developing market-specific products that comply with local regulations.This position operates at the nexus of commercial partnerships, business development, solutions engineering, and market strategy. We are looking for someone who is adept at pitching to senior brand and agency executives in the morning, troubleshooting data integrations in the afternoon, and briefing our product team on local market needs in the evening. If you excel in navigating uncertainty, creating order from chaos, and are inspired by the challenge of establishing a new market, this is the role for you.This is a contract/consultant position based in São Paulo, with the initial duration to be defined based on mutual agreement, and potential for extension or conversion depending on market success and business needs. Expect some travel within Brazil, with occasional trips to Samba TV offices in the US or other international locations.

Role Overview Binance is hiring a Technical Lead based in Sao Paulo, Brazil. This role focuses on guiding technical projects in the cryptocurrency and blockchain sector. The Technical Lead shapes technical direction, supports engineers, and helps drive technology initiatives to completion. What You Will Do Guide technical strategy and decisions for projects in the blockchain and crypto space Mentor and support engineers on the team Oversee the execution of technology initiatives to ensure smooth delivery Location This position is based in Binance's Sao Paulo office in Brazil.

As an Enterprise Sales Engineer at Datadog, you will leverage your technical expertise to engage customers through captivating sales presentations, impactful product demonstrations, and comprehensive technical evaluations (Proofs of Value). We value a collaborative and creative office culture at Datadog, and our hybrid workplace model ensures that our team members can achieve a harmonious work-life balance. Key Responsibilities: Collaborate with the Sales team to effectively communicate Datadog’s value proposition, vision, and strategy to prospective clients. Lead technical engagement with customers during the trial phase, addressing any concerns to showcase Datadog’s value. Successfully close complex opportunities using advanced technical skills, competitive knowledge, and credibility. Deliver engaging product and technical presentations to potential clients. Maintain detailed records and feedback in the CRM system regarding customer insights, both wins and losses. Actively communicate and collaborate with customers and Datadog’s business and technical teams to relay product feedback and competitive insights. Who You Are: Passionate about educating customers on observability risks relevant to their business, capable of developing and executing evaluation plans. Possess strong written and verbal communication skills, with the ability to articulate both the business benefits and technical advantages of our solutions.

P-1412 Note: this is a hybrid role and requires ~3 days in the office in São Paulo-SP. Job Overview: Join our dynamic Platform Support team as a Senior Technical Solutions Engineer with over a decade of experience. In this pivotal role, you will deliver outstanding support for our Databricks Data Intelligence platform, tackling intricate technical challenges and ensuring the flawless operation of our data solutions. As a frontline engineer, you will serve as the key contact for critical issues, collaborating closely with both internal teams and clients to swiftly resolve high-stakes problems and foster platform enhancements. Key Responsibilities: Frontline Support: Act as the primary technical point of contact for escalated issues related to the Databricks Data Intelligence platform, providing expert-level troubleshooting, diagnostics, and resolution for complex system performance and reliability challenges. Customer Interaction: Engage directly with customers to comprehend their technical issues and requirements, delivering timely, clear, and actionable solutions to uphold high levels of customer satisfaction. Incident Management: Lead the resolution of high-priority incidents, coordinating with various teams to address and mitigate issues swiftly, while conducting thorough root cause analyses and developing preventive measures. Collaboration: Partner with engineering, product management, and DevOps teams to share insights, identify recurring issues, and drive improvements to the Databricks Data Intelligence platform. Documentation and Knowledge Sharing: Create and maintain comprehensive documentation on support procedures, known issues, and solutions. Contribute to internal knowledge bases and develop training materials for fellow support engineers. Performance Monitoring: Monitor and analyze platform performance metrics to identify potential issues proactively. Implement optimizations and enhancements to improve platform stability and efficiency. Platform Upgrades: Oversee the deployment of upgrades and patches for the Databricks Data Intelligence platform, ensuring minimal disruption to services and maintaining system integrity. Innovation and Improvement: Stay updated with industry trends and advancements to continually enhance our platform.

Join Binance as a Marketing Lead for Brazil, where you will spearhead innovative marketing strategies to enhance our brand presence and drive user engagement in the region. You will collaborate with cross-functional teams to design and implement campaigns that resonate with our target audience, leveraging analytics to optimize performance and achieve measurable outcomes.

We are seeking a highly skilled and strategic Finance Director to join our dynamic team in Brazil. In this pivotal role, you will be responsible for overseeing all financial operations, ensuring robust financial planning and analysis, and driving strategic initiatives that support our company's growth and sustainability.Your expertise in financial management, compliance, and risk assessment will be crucial in guiding our financial strategy and enhancing operational efficiency. You will collaborate closely with senior leadership to provide insights and recommendations that align with our business objectives.

Join us at Insider One, where we are redefining marketing and customer engagement through cutting-edge technology and innovation.About Insider OneInsider One stands as the premier platform, unifying the essential tools for marketing and customer engagement teams into one powerful solution, empowering them to maximize their potential and achieve extraordinary results.Our journey began with a modest setup and a visionary goal to create a comprehensive platform that provides access to industry-leading technologies and emerging marketing channels for professionals around the globe. Today, our team of over 1,500 talented individuals from more than 50 nationalities operates across 30 offices, all driven by a commitment to innovation.With AI at the heart of our operations and a robust Customer Data Platform (CDP), Insider One harmonizes data, personalization, and journey orchestration across an extensive range of natively supported channels, including WhatsApp, SMS, Email, Web, App, and Site Search.Recently, we celebrated one of the largest funding rounds in our industry, securing a $500M Series E led by General Atlantic. Our impressive roster of investors includes Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst, and we are proud to serve over 2,000 clients, from dynamic startups to renowned Fortune 500 companies such as Samsung, Nike, L’Oreal, Singapore Airlines, Nestlé, Nissan, Lenovo, Puma, IKEA, and Allianz.Insider One is recognized as one of the few woman-founded, women-led B2B SaaS unicorns globally. Our commitment to excellence has earned us accolades from analysts, and we are proud to be the only vendor acknowledged as the #1 leader in all aspects critical to marketing and customer engagement teams. Don't just take our word for it—see for yourself. We consistently outperform our competition and continue to lead the way.

Welcome to Insider One! Let’s dive into what makes this role exciting and how you can contribute to our mission.About UsAt Insider One, we take pride in being the leading platform that empowers marketing and customer engagement teams by unifying all their needs in one innovative space. Our goal? To help you achieve your peak potential and become unstoppable!Our journey started with a vision and has grown into a dynamic team of over 1,500 professionals from more than 50 nationalities, operating in over 30 offices worldwide. With AI integrated at our core, we offer a comprehensive Customer Data Platform (CDP) that consolidates data, personalization, and journey orchestration across a wide range of supported channels including WhatsApp, SMS, Email, Web, App, and Site Search.Having recently secured a substantial $500M Series E funding led by General Atlantic, we are backed by prestigious investors like Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst. Today, we proudly serve over 2,000 customers, ranging from high-growth startups to esteemed Fortune 500 companies such as Samsung, Nike, L’Oreal, Singapore Airlines, Nestlé, Nissan, Lenovo, Puma, IKEA, and Allianz.Insider One has also garnered recognition as one of the few woman-founded, women-led B2B SaaS unicorns globally. Our commitment to excellence is acknowledged by analysts, and we consistently rank as the number one leader in all marketing and customer engagement capabilities. Don't just take our word for it—see for yourself. Join us as we continue to innovate and lead in the industry!

Join InsiderOne as a Talent Researcher and play a vital role in identifying and attracting top talent in Brazil. In this dynamic position, you will leverage various platforms and tools to source potential candidates and build a robust talent pipeline. Your analytical skills will help us understand market trends, while your communication abilities will ensure a seamless experience for candidates throughout the recruitment process.

Join Our Dream Team at PERGOLUX – Making Dreams a Reality!PERGOLUX is an innovative and rapidly growing e-commerce company in the home and garden sector, specializing in the design, production, and sale of premium quality pergolas. Established in Norway, we are expanding quickly and are now operating in over 14 countries across Europe, North America, South America, and Australia.We are currently seeking an exceptional Sales Lead to spearhead our sales force in Brazil and drive exponential revenue growth in the region.If you are a charismatic sales leader with a hands-on approach, a data-driven mindset, and thrive in a high-performance environment, this is the perfect opportunity for you.Even if you are not currently residing in Sao Paulo, don't worry! We offer a comprehensive relocation package to facilitate your move smoothly.Your ResponsibilitiesLead and expand the sales team in Brazil (currently comprising one member) to consistently achieve revenue targets.Manage the entire sales funnel and monitor key performance indicators (conversion rates, average ticket size, upsell rates, etc.).Break down goals into market-specific KPIs and individual targets.Actively participate in sales activities (25-50% of your time).Define and execute sales strategies, collaborating closely with the national manager and marketing team.Develop efficient and scalable sales processes to support long-term growth.Create and lead a product bundling and upsell strategy to increase average ticket size.Identify and attract new revenue opportunities, including B2B partnerships (e.g., with architects and designers).Represent the SCAN sales team in leadership meetings and collaborate on strategic initiatives.Conduct competitive analyses to ensure our performance exceeds expectations in all relevant markets.Your Profile5+ years of experience in high-value sales (ideally in the e-commerce sector).Strong leadership skills with a proven track record of achieving sales targets.Analytical mindset with experience in data-driven decision making.Exceptional communication and interpersonal skills.

Role Overview Binance is seeking a Regulatory Counsel to guide its legal and regulatory strategy in Brazil. This position is based in Sao Paulo and focuses on cryptocurrency regulation and compliance. What You Will Do Advise on legal and regulatory issues affecting Binance’s operations in Brazil Communicate with regulatory authorities and government bodies as needed Support the business in understanding and complying with local laws

As a Mid-Market Manager at Datadog, you will lead and drive sales initiatives across a diverse range of mid-sized enterprises in Brazil. Your role will involve cultivating relationships with clients, understanding their needs, and providing tailored solutions to help them leverage Datadog's comprehensive monitoring and analytics platform.Join us in our mission to empower organizations with observability and performance insights, and take your career to the next level in a dynamic and innovative environment.

CSQ127R332At Databricks, we empower our clients to tackle complex data challenges using our innovative Data Intelligence platform. As a Scale Solution Engineer, you will play a pivotal role in guiding customers through their onboarding journey. You will collaborate closely with clients to facilitate the deployment of Databricks within their production environments and accelerate the adoption of its features.Your Impact:Ensure a seamless experience for new customers by providing essential technical support at the onset of their journey.Become a knowledgeable expert on the Databricks Platform, assisting customers in making informed technical choices.Manage multiple customer accounts simultaneously, delivering tailored technical solutions.

Join MGID, a pioneering global platform in native advertising, where we empower brands to connect with unique local audiences effectively. Our innovative privacy-first targeting technology facilitates transparent collaborations between brands and publishers, driving performance and revenue while ensuring audience monetization. With your expertise, we aim to push our technological boundaries even further.We are on the lookout for a skilled and dynamic Publisher Success Manager to cultivate and manage relationships with key publishers across Brazil.Key Responsibilities:Develop and maintain strategic partnerships with prominent publishers in the Brazilian market.Monitor daily traffic from top clients to ensure consistent performance.Optimize relationships to enhance revenue or mitigate losses from partnerships.Provide ongoing support to publishers, addressing their needs and inquiries promptly.Negotiate new monetization strategies and pilot innovative solutions.Collaborate closely with global teams across departments to align objectives.

Role Overview SanDisk is hiring a Key Account Manager based in Sao Paulo, Brazil. This position focuses on building and maintaining strong relationships with major clients. The goal: understand client needs, deliver solutions, and support revenue growth. What You Will Do Develop and manage partnerships with key accounts in Brazil Work closely with internal teams to address client requirements Coordinate tailored solutions to support client objectives Monitor client satisfaction and identify opportunities for growth Collaboration This role works cross-functionally with other teams at SanDisk to ensure clients receive the right support and solutions for their business goals.

At Xometry (NASDAQ: XMTR), we empower the industries of both today and tomorrow by bridging innovative thinkers with the manufacturers capable of turning their visions into reality. Our digital marketplace equips manufacturers with essential resources to scale their businesses while simplifying access for buyers at Fortune 1000 companies to global manufacturing capacity.Xometry is on the lookout for a Machine Learning Engineer II who is passionate about enhancing machine learning capabilities and deploying models at scale. In this dynamic role, you will design, implement, and maintain robust statistical and machine learning models, collaborating closely with data scientists to translate research and experimentation into reliable, impactful systems. You will leverage your data intuition and engineering insight to optimize model performance, reliability, and observability, while developing predictive models that aid in pricing, cost estimation, and sourcing recommendations. What You'll Do:Design, develop, and enhance machine learning models to improve Xometry’s platform and operational efficiency.Analyze extensive datasets to uncover meaningful patterns and insights.Collaborate with cross-functional teams to seamlessly integrate machine learning models into production systems.Implement best practices in model evaluation, performance tuning, and deployment.Shape technical direction by identifying opportunities to refine modeling approaches, enhance data quality, and optimize system architecture.Partner across teams to ensure machine learning solutions are transparent, maintainable, and aligned with business objectives.Facilitate the transition from research to production, ensuring models perform as effectively in real-world scenarios as they do in development environments.Gain exposure to cutting-edge machine learning frameworks, tools, and techniques utilized within the manufacturing sector.

Role Overview Getty Images is looking for a Field Sales Executive based in Sao Paulo, Brazil. This role focuses on expanding business and strengthening relationships across the Corporate, Agency, and Production sectors. What You Will Do Drive new business opportunities and grow Getty Images’ presence in the Brazilian market. Work closely with leading creative agencies, production companies, and corporate marketing teams that demand high-quality visual content and timely delivery. Manage a portfolio of existing accounts while actively seeking and developing new business relationships. Act as a trusted advisor, helping clients get the most value from Getty Images’ products and services. Who We’re Looking For Relationship-focused sales professionals who thrive in competitive settings. Experience working with clients in creative, production, or corporate marketing environments is valuable. Comfortable balancing account management with new business development.