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QualificationsThe candidate must demonstrate substantial experience in technical support with a focus on end-user satisfaction. Expertise in Windows 7 and Windows 10 operating systemsIntermediate to advanced skills in macOSProficient in Mobile Device Management (MDM) for iOS and Android, with a foundational understanding of Microsoft InTuneFamiliarity with the IMAC process: Install, Move, Add, and ChangeExperience in IT Asset Management (including desktops, laptops, mobile devices, and other peripherals)Knowledge of ITIL and Agile processes, including exposure to Service Level Agreements (SLAs) and ticketing systemsStrong network troubleshooting skills and understanding of TCP/IPUnderstanding of Microsoft 365 architecture and Office 365 environmentAbility to troubleshoot antivirus solutions, including Trend AV and other enterprise antivirus architecturesProficiency in troubleshooting hardware from various vendors (HP, DELL, LENOVO, etc.)Experience with software deployment through SCCM and manual installation/troubleshootingStrong organizational skills and ability to prioritize tasks effectivelyFocus on delivering exceptional end-user experiences
About the job
Join a prominent international organization as a Technical Support Engineer. The ideal candidate will possess a passion for technology and a commitment to enhancing the end-user experience.
Required Languages: Spanish and English
Work Environment: Fully Remote
About gsbsolutions1
gsbsolutions1 is a leading global company dedicated to delivering innovative technology solutions and exceptional support services to clients around the world. We pride ourselves on our diverse and talented team, committed to driving success through collaboration and excellence.
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