About the job
At Hitachi Vantara, we are the data foundation trusted by innovators worldwide. Our robust and high-performance data infrastructure allows clients—from financial institutions to entertainment venues—to focus on harnessing the power of data. For instance, if you have witnessed the Las Vegas Sphere, you have seen how we enable businesses to automate, optimize, and create memorable experiences for their customers. We are currently laying the groundwork for our next phase of growth and are searching for individuals who thrive in a diverse, global team environment and are passionate about making a significant impact through data. Join Hitachi Vantara’s Global Support Centre and deliver exceptional technical support for our enterprise storage and software solutions. Collaborate with customers and engineering teams globally to tackle complex issues, enhance product experiences, and strengthen our support capabilities.
Meet Our Team
This position is based in our Krakow office, following a hybrid model (1 day per month in office), and offers structured training, opportunities for professional development, and the chance to operate within a global, engineering-driven support organization.
- Deliver remote technical support for enterprise storage, software, and infrastructure systems.
- Diagnose and troubleshoot configuration issues, product failures, and customer technical inquiries.
- Manage customer cases from initial assessment through to resolution or escalation.
- Collaborate with global support, engineering, and services teams to solve intricate problems.
- Ensure service levels are maintained and assist in managing incoming support queues.

