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Technical Support Engineer

Hitachi VantaraKrakow, Poland
Hybrid Full-time

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Experience Level

Experience

Qualifications

To excel in this role, you should possess the following qualifications:Strong problem-solving skills and ability to analyze technical issues. Excellent communication skills, both written and verbal. Experience with enterprise storage systems and software support. Ability to work collaboratively in a global team environment. A proactive approach to learning and professional development.

About the job

About Us

At Hitachi Vantara, we are the data foundation trusted by innovators worldwide. Our robust and high-performance data infrastructure allows clients—from financial institutions to entertainment venues—to focus on harnessing the power of data. For instance, if you have witnessed the Las Vegas Sphere, you have seen how we enable businesses to automate, optimize, and create memorable experiences for their customers. We are currently laying the groundwork for our next phase of growth and are searching for individuals who thrive in a diverse, global team environment and are passionate about making a significant impact through data. Join Hitachi Vantara’s Global Support Centre and deliver exceptional technical support for our enterprise storage and software solutions. Collaborate with customers and engineering teams globally to tackle complex issues, enhance product experiences, and strengthen our support capabilities.

Meet Our Team

As part of Hitachi Vantara Global Support, we provide remote technical support from Level 1 to Level 3 for all our customers. Collaborating closely with our field support and engineering teams, we ensure comprehensive support for all our solutions across various market segments.

This position is based in our Krakow office, following a hybrid model (1 day per month in office), and offers structured training, opportunities for professional development, and the chance to operate within a global, engineering-driven support organization.

Your Responsibilities
  • Deliver remote technical support for enterprise storage, software, and infrastructure systems.
  • Diagnose and troubleshoot configuration issues, product failures, and customer technical inquiries.
  • Manage customer cases from initial assessment through to resolution or escalation.
  • Collaborate with global support, engineering, and services teams to solve intricate problems.
  • Ensure service levels are maintained and assist in managing incoming support queues.

About Hitachi Vantara

Hitachi Vantara is a leading provider of data-driven solutions, empowering organizations to maximize the value of their data. Our innovative technologies and comprehensive support services enable customers to achieve remarkable outcomes across various industries.

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