Technical Support Engineer

Join Deel as a Technical Support Specialist and be a pivotal part of our dynamic team! We are seeking an enthusiastic and skilled individual to provide exceptional technical support to our clients across the LATAM region. You will be responsible for diagnosing and resolving technical issues, ensuring client satisfaction, and contributing to the continuous im…

Datadog is in search of a visionary and results-driven Director to spearhead and expand our Technical Support Engineering (TSE) division across the Latin America (LATAM) region. In this pivotal role, you will enhance our regional support operations, cultivate high-performing teams, and uphold operational excellence as we navigate our rapid growth trajectory. You will oversee a team of managers and support engineers in LATAM, collaborating across departments to ensure outstanding customer success and maintain consistent global standards. At Datadog, we cherish our office culture—the relationships and collaboration it fosters and the innovative spirit it inspires. We embrace a hybrid work model, allowing our Datadogs to achieve a work-life balance that suits their individual needs.

Role overview Cricut Inc. seeks a LATAM eCommerce Marketing Specialist (Contractor) to join the team in Mexico City. The position centers on planning and carrying out marketing strategies for the Latin American region. Responsibilities Create and manage marketing campaigns designed for various audiences throughout Latin America. Collaborate with colleagues from different departments to enhance Cricut’s digital presence. Explore and implement new approaches to increase customer engagement through eCommerce platforms and tools. Location This role is located in Mexico City.

Role Overview Feverup is looking for a Tax & Accounting Specialist focused on the LATAM region. This position is based in Mexico City. The role centers on managing tax compliance and supporting accounting operations for the region. What You Will Do Handle tax compliance tasks in accordance with LATAM regulations Support accounting functions and maintain accurate records Work closely with the finance team to ensure reporting accuracy Help the company meet local regulatory requirements What We Look For Strong attention to detail Experience in tax and accounting, preferably within LATAM Ability to collaborate with finance colleagues Commitment to accuracy and compliance

About Fever Fever is a technology platform focused on transforming culture and live entertainment. Every month, more than 300 million people across 55+ countries use our platform to discover new experiences. We help event creators grow their audiences with analytics and tools, and we work with partners like Netflix, F.C. Barcelona, and Primavera Sound. Our team is backed by global investors and recognized for award-winning experiences. Role Overview: IT Support Specialist (Mexico City) This is a hands-on role within a small, two-person IT team. The IT Support Specialist maintains our systems, manages access and devices (primarily macOS), and contributes to internal tooling projects. The position offers exposure to a range of technologies and systems, including opportunities to work with AI-assisted development tools such as Claude Code. Many on our team have used this role as a springboard into areas like infrastructure, reliability, or platform engineering. One former IT team member recently moved into our Site Reliability Engineering (SRE) group. What You Will Do Manage the macOS device fleet with Kandji MDM, including deployments, policy updates, and custom OpenVPN configuration. Handle access management: onboarding, offboarding, SSO, and permissions. Respond to IT requests via Slack and Jira, triaging and resolving issues. Work closely with the SRE team on infrastructure awareness and escalations. Create and maintain clear documentation for runbooks, procedures, and internal guides. Provide occasional support for Windows and some Linux users, though most work centers on macOS. Use automation platforms to streamline common requests and reduce repetitive work.

SupportYourApp partners with leading tech brands to deliver secure customer and technical support in more than 60 languages. With a presence in over 30 countries, the company serves SaaS, software, and hardware clients across a range of sectors. Role overview This Bilingual Customer Support Consultant position is remote, based in Mexico City, and open to candidates across LATAM. The team values a multicultural environment and a People First management style. Working from home, team members have the chance to develop new skills and pursue ambitious goals while supporting clients worldwide. Main responsibilities Provide customer support through phone, chat, and email channels Respond to questions about check-ins, access issues, and troubleshoot incidents such as A/C problems or neighbor complaints Help manage the support ticket backlog and work toward timely resolutions Build and sustain strong relationships with customers Stay updated on new support tools and technologies Handle sensitive customer data with care and confidentiality Apply current customer satisfaction practices Maintain a thorough understanding of client solutions and meet established KPIs Assist internal teams as they navigate operational challenges Requirements Native Spanish speaker Comfortable working remotely Interest in supporting global clients in a professional, people-focused setting

Role Overview Eleven Labs is hiring a Customer Success Specialist to support clients across the LATAM region. This role is based in Mexico and focuses on building strong relationships with customers, guiding them through onboarding, and helping them get the most from our solutions. What You Will Do Work directly with clients to understand their needs and goals Support customers during onboarding, making sure they have a smooth start Encourage long-term partnerships by helping clients realize ongoing value from our products Promote customer satisfaction and retention through attentive service

Estamos en la búsqueda de un profesional en soporte técnico que posea experiencia demostrable en:Manejo de dispositivos terminales, incluyendo computadoras de escritorio, portátiles, tabletas y dispositivos móviles (Apple y Microsoft), así como software de sistema asociado.Soporte en dispositivos móviles, conectividad, redes y mantenimiento de salas de comunicaciones.Experiencia en impresoras, MFD y monitores.Instalaciones de audio y video, incluyendo señalización digital y equipos de retransmisión.Equipos para conferencias y reuniones.

Join our dynamic team at qadinc as an Application Support Specialist. In this role, you will be responsible for providing exceptional support for our cutting-edge AI applications, ensuring smooth operations and high user satisfaction. Your expertise will be key in troubleshooting issues, guiding users, and optimizing application performance.

Join Vonage as a Technical Support Engineer where you will be the frontline for our customers, ensuring their technical issues are resolved promptly and efficiently. Your role will involve diagnosing and troubleshooting software and hardware problems, providing top-notch customer service, and collaborating with the engineering team to enhance our products. With your expertise, you'll help us deliver exceptional experiences to our clients.

Ebury is hiring a Technical Support Engineer for its Mexico City office. This hybrid role combines four days onsite with one day remote each week. Role overview The Technical Support Engineer will join a support-focused engineering team. Collaboration with specialists across different business areas is a key part of this position. The work centers on providing technical support to help keep business operations running smoothly. Work environment The team values innovation, practical problem-solving, and open collaboration. Ebury encourages team members to contribute ideas and develop their skills within a supportive environment. Location details Based in Mexico City Hybrid schedule: 4 days onsite, 1 day remote

Join Deliverect and be a part of our API-first platform that is transforming the commerce landscape. Our comprehensive suite of on and off-premise solutions empowers the food and retail sectors, enhancing revenue streams and streamlining operations to facilitate seamless sales and delivery experiences. Your role here will be pivotal in shaping how businesses engage with their customers in an ever-evolving global market.Department Overview:The Customer Experience team at Deliverect is committed to driving customer success through personalized assistance and 24/7 support. Our mission is to help businesses of all sizes unlock the full potential of our innovative products. As dedicated advocates for our users, our global team utilizes industry expertise and a customer-focused strategy to foster continuous improvement and achieve successful outcomes worldwide. We prioritize tailored support and serve as a central feedback point, combining a personal touch with cutting-edge technology to ensure exceptional customer experiences throughout every Deliverect journey.Your Contributions:As a Frontline Support Specialist, you will be the primary contact for most of our customers, expertly addressing technical and administrative challenges with precision. Your responsibilities will include timely communications with various teams, escalating issues to subject matter experts, and collaborating with external partners. This role is a part-time position, fully remote, allowing you to work from the comfort of your home.Work Schedule:This position requires availability beyond standard business hours, including weekends and holidays on a rotating basis. A typical work week may include Monday-Friday shifts from 10:00 am to 7:00 pm or 11:00 am to 8:00 pm, with flexibility to meet operational needs. All hours worked in alignment with this schedule will be compensated according to local legal requirements, including overtime and holiday pay. Expected working hours range from 7:00 am to 10:00 pm regularly, with weekend shifts on a rotating schedule and holiday work based on business requirements.*This is a full-time, hybrid role with a flexible work schedule, allowing for 3 days in our Mexico office and 2 days of remote work.*

ALTEN México is seeking a highly motivated and proactive IT Support Specialist to join our dynamic team. Our mission at ALTEN is to provide technical support services tailored to our clients' needs, ensuring continuity and efficiency across all IT operations.The ideal candidate will be responsible for delivering first-level technical assistance, managing and resolving issues related to hardware, software, and networks, as well as collaborating on projects to optimize technological services within the organization.Key Responsibilities:Respond to and resolve technical support requests via phone, email, and in-person.Diagnose issues and provide quick solutions to minimize downtime.Maintain documentation of support and incidents in the ticket management system.Collaborate with other technical teams to escalate incidents and ensure resolution.Proactively follow up on open incidents until closure.Install and configure equipment, software, and network devices as required.Ensure compliance with the company's security and cybersecurity policies.Train users on the efficient use and management of available technology.

Join the dynamic team at Binance as a Business Development Operations Specialist focused on the LATAM region. In this role, you will be instrumental in driving business growth and operational excellence. Your expertise will help ensure strategic initiatives are executed effectively, enhancing our market presence across Latin America.

Join AlertMedia as a Technical Support Engineer and be at the forefront of enhancing customer experiences through exceptional technical assistance. In this role, you will work closely with clients to resolve their issues, provide expert advice, and ensure seamless operation of our communication platform.

Join our dynamic team at Arketa as a Technical Support Engineer, where you'll be the cornerstone of our customer service excellence. In this role, you'll troubleshoot technical issues, provide solutions, and ensure customer satisfaction. We are looking for a proactive individual who thrives in a fast-paced environment and is passionate about technology and helping users.

Join nium as we expand our operations across the LATAM region! We are seeking an experienced and dynamic Manager for LATAM Expansion Licenses. In this pivotal role, you will lead initiatives to secure necessary licenses for our expansion endeavors, ensuring compliance with local regulations and fostering relationships with key stakeholders.Your strategic mindset and negotiation skills will be essential as you navigate the complexities of the regulatory landscape. If you are passionate about driving growth and have a proven track record in managing licensing processes, we want to hear from you!

Join Scale AI as a Support Specialist where you will initially work at Tier 0 and progress to Tier 1 readiness in a few weeks. This role requires handling a variety of contributor support issues, including those that are moderately complex, showcasing your judgment, investigative skills, and clear communication abilities. You will collaborate across teams to ensure contributors receive precise, prompt, and considerate support while also identifying opportunities to enhance workflows and documentation.This position is ideal for seasoned support professionals who thrive in a fast-paced environment and are comfortable working independently.You Will:Address routine and moderately complex contributor inquiries via email and chat, utilizing established workflows and your best judgment.Communicate with clarity, empathy, and professionalism.Document investigations, actions taken, and resolutions comprehensively in Zendesk or similar platforms.Recognize issues beyond the tier's scope and escalate them with detailed context and documentation.Provide feedback on workflows, macros, and documentation to boost efficiency and contributor satisfaction.Keep updated on relevant process and product changes through the provided resources.Ideally, You'd Have:Previous experience in high-volume customer support, platform support, or a similar role.Experience working remotely, demonstrating your ability to manage tasks independently and prioritize effectively without direct oversight.Excellent written and verbal English communication skills, with a knack for clear and professional interactions.Familiarity with customer service SaaS tools, Slack, and Google Workspace.Working Model & Tools:This is an independent contractor position, responsible for delivering specified services for an estimated six-month term. Continued engagement or transition to full-time employment may be considered based on performance and business requirements.Company equipment will be provided during your engagement.Collaborate asynchronously with internal teams as necessary.

Join ALTEN Mexico, a leading engineering firm specializing in innovative solutions for engineering, technology, and product development. We pride ourselves on delivering top-notch technical support to premier OEMs in the automotive sector, enhancing product development, quality assurance, diagnostics, and aftersales services.As a Field Technical Support Engineer, you will be instrumental in diagnosing and resolving intricate automotive issues, serving as a pivotal technical resource for challenging vehicle repair cases. This position demands a robust understanding of vehicle diagnostics, electrical systems, electronic systems, and electrified vehicles, along with the ability to independently analyze problems and drive continuous improvement in aftersales operations.Key ResponsibilitiesDeliver expert-level diagnostics to facilitate precise and timely vehicle repairs.Document and report technical issues detected in vehicles and diagnostic tools.Assess support cases regarding customer complaints, prior repairs, warranty history, and software status.Conduct technical investigations and follow-ups to bolster aftersales operations.Resolve complex or critical repair scenarios through thorough investigation and testing.Perform root cause analysis, documenting findings and corrective measures.Assist in vehicle fire and collision investigations as necessary.Spot opportunities for process improvement and suggest innovative technical solutions.Engage professionally with technical teams and stakeholders, representing the brand with technical authority.