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Technical Support Engineer at Poolside | Remote

Poolside

Full-time|Remote|Remote (US)

Role overview Poolside is working toward Artificial General Intelligence and brings together skilled people to move quickly. The Technical Support Engineer plays a central role in shaping the customer experience, helping users address technical issues and make the most of Poolside’s products. What you will do Act as the first point of contact for clients who…

Apr 27, 2026

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Engineering Member - Scalability at Poolside | Remote

Poolside

Full-time|Remote|Remote (EMEA/East Coast)

Join Poolside's Engineering Team!At Poolside, we are on a mission to accelerate the development of Artificial General Intelligence (AGI). Our vision is to become a leader in this transformative field by harnessing the power of AI to foster economic growth and scientific advancement. We believe that the quickest path to AGI is through enhancing the software development process, utilizing cutting-edge agentic systems and coding assistants.As a member of our pre-training team, you will play a pivotal role in advancing our distributed training and inference of Large Language Models (LLMs). This hands-on position emphasizes software reliability and fault tolerance, involving tasks such as cross-platform checkpointing, NCCL recovery, and hardware fault detection. You will have the opportunity to develop high-level tools and debug Linux kernel modules, all while working with thousands of GPUs to test your innovations.

Jan 15, 2026

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Design Engineer - Product Development at Poolside | Remote

Poolside

Full-time|Remote|Remote (EMEA/East Coast)

About PoolsideAt Poolside, we are on a mission to redefine the future of work through Artificial General Intelligence (AGI). We believe that the key to achieving AGI lies in enhancing the developer experience via advanced systems, coding assistants, and cutting-edge models. Our innovative solutions are integrated into the workflows of security-focused enterprises, enabling them to thrive in a rapidly evolving landscape.As a rapidly growing company, we are committed to creating an environment where AI drives significant economic and scientific advancements. Our approach is not just about speed; it's about building a sustainable future through collaborative and intentional development.About Our TeamThough our roots are in the US, our talented team spans across Europe and North America. We prioritize collaboration, gathering in Paris monthly for three days to foster creativity and teamwork. Our team consists of multidisciplinary experts in research, engineering, and business who share a passion for building impactful solutions. At Poolside, we cultivate a culture of humility and kindness, allowing us to work intensely while supporting each other in our shared mission.About the RoleWe are seeking a visionary Design Engineer to spearhead the development of groundbreaking products. In this role, you will not only shape the aesthetics but also define the core functionalities of our offerings. You will navigate the complexities of product vision in emerging markets, translating uncertain challenges into actionable product strategies. Collaborating closely with engineering teams and leadership, you will work hand-in-hand with our design team to create user experiences that harmonize with pioneering AI and developer tools.

May 4, 2026

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Technical Support Engineer at Samsara | Remote

Samsara

Full-time|Remote|Remote - US

Join Samsara as a Technical Support Engineer and play a critical role in delivering outstanding technical assistance to our clients. You'll be responsible for troubleshooting complex technical issues, providing timely solutions, and ensuring customer satisfaction. As part of a dynamic remote team, you will collaborate with cross-functional departments to enhance our product offerings and improve user experiences.

Mar 16, 2026

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Founding Forward Deployed Research Engineer (FDRE - Clearance)

Poolside

Full-time|On-site|New York, US

Join Poolside as a Founding Forward Deployed Research EngineerAt Poolside, we are on a mission to pioneer the development of Artificial General Intelligence (AGI). This decade will witness groundbreaking advancements, and only a select few companies will emerge as leaders. We aim to be one of those companies, leveraging our unique strategies to outpace competitors while attracting top-tier talent.Our vision is to create an ecosystem where AI becomes the driving force behind significant economic contributions and scientific breakthroughs. By enhancing the software development process with innovative tools like agentic systems and coding assistants, we are reshaping the developer experience and deploying these advancements in secure enterprise environments.About Our TeamAs part of a close-knit team of experts from prestigious organizations such as DeepMind, Palantir, and GitHub, you will thrive in a low-ego, high-performance culture that prioritizes tackling challenging problems. This is an environment where you will learn and grow alongside passionate professionals dedicated to excellence and impactful work.About the RoleAs a Forward Deployed Research Engineer, you will immerse yourself with clients, collaborating to construct effective agentic systems that address complex challenges. This hands-on role offers direct access to cutting-edge AI research and development, presenting unparalleled opportunities to influence critical industries and solve meaningful problems.Engage with real-world scenarios to develop high-reliability systems at the convergence of software engineering and applied AI research. Your contributions will directly inform our product offerings and model improvements. This position requires U.S. security clearance.ResponsibilitiesFDREs operate in agile teams with the independence of a startup, complemented by the resources and support of a well-established organization. You will lead initiatives that drive innovation and contribute to our mission of transforming the AI landscape.

Oct 31, 2025

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Technical Support Engineer at NiCE | Remote

NiCE

Full-time|Remote|USA - Remote

At NiCE, we believe in pushing boundaries and redefining challenges. We are a team of ambitious innovators who strive for excellence in everything we do. If you share our passion for success and are ready to ignite your career, we invite you to explore this exciting opportunity.What does the role entail?The Technical Support Engineer will play a crucial role in delivering outstanding technical assistance to our customers. Responsibilities include diagnosing and troubleshooting technical issues, implementing effective solutions, and documenting processes meticulously. Additionally, this role involves educating customers on our products and services to enhance their experience.Your Impact:Serve as the Primary Support Contact – Provide prompt and effective assistance to customer inquiries.Efficiently Manage Escalations – Identify and escalate complex issues to senior support levels as needed.Optimize Issue Resolution – Track and document issues accurately, directing them to the appropriate teams for swift resolution.Deliver Top-Notch Customer Support – Guide customers through troubleshooting processes with empathy and professionalism, consistently exceeding expectations.Maintain Comprehensive Documentation – Keep detailed records of customer interactions and resolutions to facilitate continuous improvement.Collaborate with Engineering – Work closely with our development team to enhance product functionality and address recurring technical problems.Continuous Learning – Stay updated on help desk procedures, products, and services to enhance your expertise.Enhance Support Tools – Develop and maintain internal tools to improve efficiency and customer satisfaction.

Mar 4, 2026

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Technical Support Engineer

gsbsolutions1

Full-time|Remote|Remote job

Join a prominent international organization as a Technical Support Engineer. The ideal candidate will possess a passion for technology and a commitment to enhancing the end-user experience.Required Languages: Spanish and EnglishWork Environment: Fully Remote

Mar 12, 2025

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Technical Support Engineer at cybernut | Remote

cybernut

Full-time|Remote|United States (Remote)

Join the dynamic team at cybernut as a Technical Support Engineer. In this fully remote position, you will play a crucial role in providing top-notch technical support to our clients. You will troubleshoot issues, provide solutions, and ensure customer satisfaction through effective communication and problem-solving skills.As a vital member of our support team, you will work closely with other departments to resolve technical challenges and improve service delivery. Your expertise will help us enhance our products and services, contributing to our mission of exceptional customer service.

Mar 26, 2026

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Senior Technical Support Engineer

Unstructured

Full-time|Remote|Remote

Join our dynamic team as a Senior Technical Support Engineer. In this pivotal role, you will leverage your extensive technical expertise to provide top-notch support for our innovative products. Collaborate with cross-functional teams to troubleshoot issues and enhance customer satisfaction. Your contributions will drive operational excellence, and your insights will help shape our technical support strategies.

Apr 11, 2026

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Technical Support Engineer

Keyfactor Inc.

Full-time|Remote|United States; Remote, MST or PST

Join our dynamic team at Keyfactor Inc. as a Technical Support Engineer. In this pivotal role, you will be responsible for providing exceptional technical assistance and support to our clients, ensuring they have the best experience with our products and services. You will troubleshoot issues, guide customers through solutions, and collaborate with internal teams to enhance our offerings.

May 1, 2026

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Technical Support Engineer

jobgether

Full-time|Remote|US

jobgether seeks a Technical Support Engineer based in the US. This role centers on assisting clients with technical issues and ensuring they have a reliable, smooth experience with jobgether's products. Key responsibilities Troubleshoot and resolve technical problems directly with customers Offer clear, practical guidance to users dealing with technical challenges Support a positive client experience by responding quickly and effectively Requirements Strong skills in technical problem-solving Experience explaining technical information to users Ability to identify and resolve issues efficiently

Apr 28, 2026

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Technical Support Engineer at fal | Remote

fal

Full-time|Remote|Remote (IST Hours)

Join fal, a pioneering company at the forefront of the generative AI revolution. Our goal is to equip developers and enterprises with the tools to create, deploy, and scale cutting-edge multimodal AI applications swiftly and reliably. By integrating high-performance inference, orchestration, and observability into a unified platform, we simplify the complexities of managing advanced AI infrastructure, enabling organizations to innovate without barriers.As the generative media market is set to expand significantly in the coming decade, fal is strategically positioned to be a cornerstone of the next AI innovation wave.About the RoleWe are on the lookout for an adept Technical Support Engineer dedicated to delivering exceptional support to both our customers and internal teams. In this role, you will be instrumental in providing advanced troubleshooting assistance to our clients and collaborating with engineering and sales teams to refine our offerings.

Apr 7, 2026

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Director of User Experience

Poolside

Full-time|Remote|Remote (EMEA/East Coast)

Poolside is building toward Artificial General Intelligence, aiming to accelerate software development with agentic systems, coding assistants, and advanced models. The company’s products are designed for secure enterprise use, with a focus on making AI a key driver of economic and scientific progress. The team is distributed across Europe and North America, with regular in-person collaboration in Paris each month. Team members come together from Monday to Wednesday, with the option to extend their stay. Once a year, the company holds a longer off-site event. Specialists in research, engineering, and business work together, united by a commitment to advancing AGI for software development. The work is challenging and calls for curiosity, focus, and dedication, balanced by a culture that values humility, kindness, and teamwork. Role overview The Director of User Experience (remote, EMEA/East Coast) plays a central part in shaping Poolside’s products and brand. This role focuses on three main areas: Lead and support the design team, guiding both product and brand initiatives. Foster an environment where senior, independent designers can excel. Drive the creation of new product concepts, especially in areas that are not yet defined. Help determine what Poolside builds and how these products work. Influence Poolside’s public presence and community engagement, helping the company stand out in the AI sector over time.

Apr 22, 2026

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Technical Support Engineer I - Remote

Transact Campus

Full-time|Remote|Remote

Transact Campus stands at the forefront of pioneering payment, mobile credential, and commerce solutions tailored for connected campuses. Our mission is to develop innovative technologies that streamline campus operations and significantly enhance the student experience. With a highly adaptable, mobile-focused campus technology ecosystem, we collaborate with over 1,750 higher education institutions to simplify the entirety of student life.As we continue to expand our team, we are on the lookout for talented individuals to join us as Technical Support Engineers. Below are the specifics for this role.Position: Technical Support Engineer ILocation: Remote within the USIn the role of Technical Support Engineer, you will serve as the go-to technical problem-solver for our clients in healthcare, higher education, and corporate settings. Your responsibilities will include diagnosing intricate technical issues, delivering tailored solutions, and ensuring our clients derive maximum value from their Transact+CBORD technology investments. This position fuses profound technical knowledge with exceptional customer relationship management skills to create outstanding support experiences.Key Responsibilities:Troubleshoot software and hardware challengesWork collaboratively with internal teams to resolve escalated issuesDocument solutions for the benefit of knowledge sharingEngage in process enhancements to improve overall support deliveryYou will navigate our diverse product range, establishing yourself as a trusted technical consultant to clients in critical operational environments.Collaboration: In this role, you will work closely with your Support Manager and fellow Technical Support Engineers specializing in Healthcare, Higher Education, Payments, or Food Services. Regular interaction with Customer Engineers, Technical Success Engineers, and Technical Account Managers will be crucial to ensuring seamless customer experiences. Additionally, you will liaise with teams across Product Management, Engineering, and Quality Assurance to escalate complex challenges and contribute to product enhancements.Direct interaction with customers, including IT administrators, system integrators, and end-users in hospitals, universities, and corporate campuses, will be essential, necessitating strong communication skills across varied technical backgrounds.

Mar 26, 2026

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Technical Support Engineer at Graphite | Remote

Cursor

Full-time|Remote|Remote

Graphite, part of the Cursor group, develops automation tools designed for professional programmers. The team encourages open discussion, creative problem-solving, and straightforward communication. With a flat organizational structure, the focus remains on research, design, and engineering. The goal is to help developers write and review code more efficiently. The Technical Support Engineer will support Graphite as part of Cursor’s technical support team. Over time, this role will work even more closely with Graphite’s core engineering and product efforts. What you will do Customer Support: Respond to customer questions via Slack, in-app feedback, and email channels. Technical Troubleshooting: Investigate technical issues using tools such as Datadog, Pylon, Linear, and internal dashboards. Documentation: Create and update troubleshooting guides for both internal teams and external users. Collaboration: Partner with engineering to escalate bugs, assist sales with enterprise customers, and discuss feature requests with product teams. Process Improvement: Build integrations, refine support workflows, and propose documentation updates to help prevent repeat issues. Requirements Technical Support Experience: Experience supporting software engineers or developer tools. Analytical Skills: Ability to identify whether an issue is caused by user error, a bug, or a configuration problem. Self-Motivation: Comfortable learning new technical topics independently. Communication: Explains complex technical topics clearly to different audiences. Preferred qualifications Experience with Git concepts such as rebasing, resolving merge conflicts, and branch management (professional experience preferred). Background in building or maintaining documentation or knowledge bases. Experience developing or customizing support tools beyond standard platforms like Zendesk. Familiarity with programming languages and development environments is a plus. Location This is a remote position.

Apr 27, 2026

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Technical Support Engineer at Composio | Remote

Composio

Full-time|Remote|Remote (US: PST or EST)

At Composio, we are creating innovative infrastructure that empowers agents to seamlessly communicate with essential workplace tools such as GitHub, Gmail, Notion, Salesforce, and more. Our dedicated team of engineers is focused on solving complex challenges in context and search, ensuring we provide the most efficient connection between your agents and their necessary tools.Having successfully raised $25 million in Series A funding from Lightspeed, with contributions from notable angel investors like Guillermo Rauch (CEO of Vercel), Dharmesh Shah (CTO of HubSpot), and Gokul Rajaram, we have rapidly expanded our operations. This year alone, we have tripled our ARR and our diverse clientele includes prominent companies from the YC batch as well as well-known brands like Wabi, Glean, and Zoom.Location: Fully remote within North America, with a preference for candidates located in either PST or EST time zones to ensure optimal communication with both coasts and our customers.THE ROLEIn this unique role, you won't just be filing tickets for engineering. Instead, you will take ownership of issues, replicate them, identify bugs, write fixes, have them reviewed, and deploy solutions. When our customers face issues, even at 2 AM Pacific time, you will be the one actively engaging in the Slack channel, rather than waiting for an engineer to respond. A significant portion of your role will involve engaging with prospects who encounter challenges during their evaluation phase, transforming their frustrations into solutions and helping them continue their development.WHAT YOU'LL DO?Manage the customer support queue from start to finish: triage, reproduce, fix, ship, and close.Write code daily in TypeScript and Python, addressing small fixes, integration tweaks, SDK patches, or any other necessary changes.Serve as the liaison between customers and engineering by accurately filing GitHub issues, advocating for priorities, and resolving issues independently when possible.Participate in pre-sales conversations when prospects encounter technical barriers, helping to overcome obstacles in real-time while relaying insights back to the product team.Create public documentation and troubleshooting guides for frequently encountered issues, ensuring each recurring ticket leads to preventative documentation.Monitor customer health for the accounts you support, proactively reaching out if a customer goes quiet after a significant bug.Utilize Composio to automate ticket triage, customer communication, and personal runbooks—leveraging the product's capabilities for efficiency.

May 1, 2026

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Technical Support Engineer

Collabera

Full-time|On-site|Richardson

Join our dynamic team at Collabera as a Technical Support Engineer. In this role, you will be pivotal in providing top-notch technical assistance to our diverse clientele, ensuring they receive the best possible solutions to their technical challenges. Your expertise will help drive customer satisfaction and loyalty.

Mar 9, 2016

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Technical Support Engineer at Apiiro | Remote

Apiiro

Full-time|Remote|United States - Remote

Who We AreApiiro is an innovative startup leading the charge in application security. Our state-of-the-art platform empowers development teams to create secure software swiftly, allowing them to accelerate their processes while effectively managing risks. As trailblazers in the app-sec domain, we are influencing the future of secure software development. If you're seeking a thrilling opportunity to make a substantial impact while growing within a dedicated team, Apiiro is the perfect fit for you.Your RoleWe are in search of a Technical Support Engineer with Tier 3 experience to become a vital member of our global team. In this position, you will engage directly with enterprise clients to troubleshoot and resolve their most critical technical challenges, ensuring the successful deployment of Apiiro’s solutions while serving as a trusted technical advisor.You will be at the forefront of customer interactions, managing complex cases comprehensively and collaborating closely with our R&D and product teams. Your direct engagement with clients will provide you with significant influence, visibility, and ownership as you actively contribute to their successful implementations.

Mar 3, 2026

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Technical Support Engineer at Cerby | Remote

Cerby

Full-time|Remote|Remote

As a Technical Support Engineer at Cerby, you will play a pivotal role in our Customer Success team, delivering top-notch technical support that ensures high levels of customer satisfaction. You will serve as the first point of contact for our customers, resolving their technical issues and ensuring the seamless operation of our services. Your responsibilities will include monitoring customer tickets, troubleshooting technical problems, tracking alerts for system failures, and performing maintenance tasks to enhance operational efficiency.Key Responsibilities:Monitor and address customer support tickets in accordance with agreed Service-Level Agreements (SLA).Engage in customer calls to better understand their challenges and deliver effective solutions.Proactively communicate with customers to prevent downtime or delays in secure access to their accounts.Escalate bugs and complex issues to appropriate internal teams, ensuring thorough follow-up and resolution.Closely monitor system alerts for failures or critical issues related to automation workflows.Collaborate with Cerby’s engineering team to prioritize enhancements to the automation system.Analyze user activity and feedback to inform the implementation of new automation processes.Execute routine tasks to support customer needs and drive operational efficiency.Develop and maintain knowledge base articles for both internal and public documentation.

Mar 28, 2025

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Technical Support Engineer

nooks

Full-time|Remote|Pacific Time Zone

Join nooks as a Technical Support Engineer, where you will be at the forefront of enhancing customer experiences by providing exceptional technical support. In this role, you will troubleshoot issues, offer solutions, and ensure that our clients maximize the value of our products.

Mar 30, 2026

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