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Technical Support Engineer

Redwood SoftwareHyderabad, Telangana, India
On-site Full-time

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Experience Level

Experience

Qualifications

We are seeking candidates with a strong technical background in workload automation and related technologies. The ideal applicant will possess: Proven experience in a technical support role, particularly in automation or ERP systems. Strong problem-solving abilities and a customer-focused mindset. Excellent communication skills, both verbal and written. A collaborative spirit and the ability to work effectively in teams. A willingness to engage in continuous learning and improvement.

About the job

OUR MISSION

At Redwood, we empower our customers with cutting-edge lights-out automation for their critical business processes.

 

ABOUT US

Redwood Software leads the way in full-stack automation fabric solutions tailored for mission-critical business processes. As pioneers of the first SaaS-based composable automation platform designed specifically for ERP, we harness the transformative power of automation. Our innovative solutions allow you to orchestrate, manage, and monitor your workflows seamlessly across any application, service, or server—whether in the cloud or on-premises—with unmatched confidence and control.

 

Our global team of automation specialists and customer success engineers deliver tailored solutions and exceptional support, enabling you to envision and shape your future. With Redwood Software, step back from the minutiae and gain a broader perspective.

 

CORE VALUES

One Team. One Redwood
Make Your Own Weather
Obsess over Customer Success
Work the Problem
Be Curious
Own the Outcome
Respect Each Other

 

YOUR IMPACT

The Support Engineer for Redwood Products is a highly skilled technical support professional adept at independently resolving a diverse array of customer issues, including intricate and non-standard automation scenarios. This position demands deep technical expertise in Workload Automation products, sound judgment, and strong collaboration skills across teams. The Support Engineer will tackle complex troubleshooting tasks, provide support to peers, and actively engage in the ongoing enhancement of support processes and documentation.

  • Independently manage and resolve complex customer cases from start to finish.
  • Troubleshoot cross-domain challenges involving:
    • Advanced job scheduling and dependency chains
    • Multi-agent and hybrid execution environments
    • API-driven automation and integrations
    • SAP ERP job orchestration and dependencies
  • Analyze logs, execution traces, and system behavior to pinpoint root causes.
  • Identify and document product defects with clear reproduction steps and supporting evidence.
  • Confidently communicate with customers in technically detailed discussions.

About Redwood Software

Redwood Software is at the forefront of delivering comprehensive automation solutions for mission-critical business processes. We leverage our pioneering SaaS-based composable automation platform to help organizations transform their operations through innovative automation technologies. Our commitment to customer success and operational excellence sets us apart as industry leaders.

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