Technical Support Engineering Manager at Merge

Join the Options Graduate and Placement ProgrammeLocation: New YorkSalary: CompetitiveWhy Work with Options?At Options, we prioritize the development and engagement of our employees as a critical component of our business strategy. We are on the lookout for ambitious and driven individuals who are eager to learn and enhance their skills in the dynamic field of financial technology.About UsOptions is the largest global financial technology firm based in Belfast, leading the charge in banking and trading infrastructure. We cater to clients worldwide, with offices in New York, Chicago, Toronto, London, Cambridge, Paris, Hong Kong, Tokyo, Singapore, and Auckland. Our services are integral to the latest global tech innovations, including high-performance Networking, Cloud Solutions, Security, and Artificial Intelligence.Why Choose Options?Global travel opportunities across our various offices.Continuous career development through professional skill enhancement and technical training.Become part of a dynamic and successful team working in a fast-paced environment with a focus on innovation.Receive a competitive salary along with bonus incentives and comprehensive employee benefits.Role OverviewThe position is full-time and based in New York initially, with potential opportunities to work from other company locations.

At Bubble, we are driven by a powerful mission: to empower individuals to create software effortlessly. We believe that anyone with a visionary idea should have the tools to bring it to life. Our cutting-edge AI-driven visual development platform makes software creation accessible to everyone—from first-time entrepreneurs to established enterprise teams. With Bubble, users can transform their concepts into fully functional, scalable applications across web, iOS, and Android platforms, all without writing or managing a single line of code.As the only comprehensive, cross-device no-code platform available, with over 5 million users spanning more than 100 countries, Bubble is dismantling the barriers to entrepreneurship and innovation worldwide.Our Achievements:Our platform is thriving, and our product has proven to be a game-changer. Entire VC-backed companies have been constructed using Bubble. After eight years of bootstrapping and achieving product-market fit, we successfully raised a $100 million Series A round, making us one of the fastest-growing companies in New York's tech landscape.Users can create virtually anything on Bubble, and our community stands as a testament to that. Beyond merely launching products, individuals are transforming their ideas into solid businesses. For instance, Mailead turned a $10,000 investment in a Bubble product into a $2 million valuation, while Faceless.video achieved over $1 million in ARR within a year, among many other success stories.About Our Team:The Technical Product Support team serves as an escalation point for early-stage support inquiries. We are dedicated to delivering in-depth, product-level assistance to our users when they encounter intricate, niche, or application-specific challenges.In addition to providing support, we collaborate strategically with various departments within the company—escalating platform bugs to the Engineering team, relaying user feedback to the Product team, and assisting with new product feature launches alongside our Marketing team. This close interaction with both our users and product allows many team members to specialize in various areas within the broader Support/Success organization and beyond, including sales, product, marketing, and engineering.Role Overview:As a member of our expanding Technical Product Support team, your primary responsibility will be to engage directly with our users, ensuring their success and satisfaction with our platform.

Join our dynamic team at Blacksmith as a Technical Support Engineer. In this role, you will be at the forefront of providing exceptional technical assistance to our clients, ensuring that their experiences with our products are seamless and satisfactory. You will troubleshoot issues, offer solutions, and collaborate with other teams to enhance our service offerings.

We are seeking a dedicated and skilled Technical Support Engineer to join our dynamic team at Nagarro. In this role, you will be the first point of contact for our clients, providing exceptional support and troubleshooting for technical issues. You will work closely with various teams to ensure the highest level of customer satisfaction and operational excellence.

Merge is at the forefront of providing advanced tools and seamless integrations for cutting-edge LLMs, renowned Fortune 500 companies, and B2B SaaS enterprises. Our platform features two primary offerings: Merge Unified, which allows businesses to integrate hundreds of services through a single API, and Merge Agent Handler, which equips AI agents with secure access to a multitude of third-party tools. With an enterprise-grade platform, Merge manages the entire integration lifecycle, encompassing authentication, security, monitoring, and maintenance. Join the thousands of businesses that rely on Merge to expedite product development, enhance sales performance, minimize customer churn, and conserve engineering resources, enabling them to concentrate on their core offerings. Join Merge as a Technical Support Engineer!In this pivotal role, you will deliver exceptional support to our customers and prospects by troubleshooting technical challenges and facilitating the integration of Merge into their products. Collaborating closely with our engineering and platform teams, you will diagnose issues, resolve bugs, and prioritize customer requests effectively. The ideal candidate will possess a robust technical background, experience with APIs, and outstanding problem-solving, communication, and customer service skills. Your contributions as a Technical Support Engineer will significantly impact Merge’s product offerings, enhancing both internal and external visibility.

Join our dynamic team at Nagarro as an Associate Engineer in Technical Support. In this role, you will provide exceptional technical assistance and solutions to our clients, ensuring their systems operate efficiently. You will troubleshoot issues, provide guidance, and work closely with our engineering teams to enhance our service offerings.

Join our innovative team at Nagarro as an Associate Engineer in Technical Support. In this role, you will provide exceptional technical assistance to our clients, ensuring their systems operate smoothly and efficiently. You will collaborate with engineering teams to troubleshoot issues, implement solutions, and enhance customer satisfaction. If you are passionate about technology and customer service, we want to hear from you!

Join Nagarro as an Associate Engineer in Technical Support where you will be an essential part of our engineering team. Your primary responsibility will be to provide technical support, ensuring our clients receive exceptional service and solutions. This role is perfect for individuals looking to kickstart their careers in engineering and technology.

Join Our Team as a Technical Support EngineerAt Conduktor, we are on a mission to revolutionize the way developers interact with Apache Kafka. Since our inception in 2020, we have rapidly expanded and now empower thousands of developers by enhancing their productivity, maximizing efficiency, and accelerating project timelines. As we enter a thrilling new phase of growth, we are looking for passionate individuals who share our vision to join our dynamic team.Located in the heart of Midtown Manhattan, our office operates on a hybrid schedule, encouraging in-office collaboration on Mondays, Wednesdays, and Thursdays.Your Role and ResponsibilitiesAs a Technical Support Engineer, you will serve as the first point of contact for our customers, ensuring they receive a seamless and satisfying experience with our platform. Your responsibilities will include troubleshooting technical issues, answering inquiries, and providing expert advice. Collaborating closely with internal teams, you will help resolve customer issues, identify root causes, and contribute to strategic enhancements in our support processes and tools. This position is ideal for someone who excels in fast-paced environments and possesses strong problem-solving abilities.

Role Overview CoreBTS is hiring a Technical Support Technician in Manorville, NY. This position focuses on helping clients resolve technical problems and maintain smooth operations. What You Will Do Troubleshoot hardware and software issues for clients Assist with the installation of systems and applications Communicate clearly with customers to understand and resolve their concerns Work to ensure customer satisfaction with each interaction

Join Luminance, an industry leader in Legal-Grade™ AI for enterprises, backed by prestigious VCs and recognized on Forbes' AI 50 list of the 'Most Promising Private AI Companies in the World' as well as Inc. 5000’s list of 'Fastest Growing Companies in America'. Luminance is revolutionizing the global legal landscape.We are actively seeking a dedicated Technical Support Engineer to become a vital part of our Support team. This role serves as the first line of response to both potential and existing customers, ensuring the effective integration of Luminance’s advanced technology into their operations. As a Support Engineer, you will be the primary contact for customer inquiries, responsible for ticket management and resolution of various issues, either directly or by collaborating with other departments to deliver outstanding service. You will thrive in managing customer accounts while resolving any challenges that may arise.This position is centered around building and nurturing relationships with our diverse clientele, which includes multinational law firms, manufacturers, global retailers, and pharmaceutical companies. Once fully trained, you will possess a robust knowledge of Luminance’s products, enabling you to assist customers in utilizing features to alleviate their specific pain points. Ideal candidates will exhibit strong interpersonal skills, critical thinking abilities, and a commitment to problem-solving.

About GigsAt Gigs, we are pioneering an innovative operating system for mobile services, enabling technology companies to effortlessly integrate global connectivity into their products.Similar to how Stripe facilitates quick payment integrations, Gigs empowers platforms to seamlessly embed connectivity—bridging the traditional telecom landscape with modern technology. We automate provisioning and simplify telecom complexities, catering to a wide range of businesses from fintechs launching mobile services to HR platforms providing work phone plans.Our dedicated team of approximately 100 individuals across the US and Europe is supported by nearly $100 million in investments from notable backers such as Ribbit Capital, Google, and Y Combinator. As one of the fastest-growing tech firms, we attract early-stage engineers, product innovators, and business experts from industry leaders like Stripe, Airbnb, and Shopify. Together, we tackle intricate technical and regulatory challenges to ensure seamless connectivity.If you are fueled by curiosity, creativity, and the prospect of shaping the future of telecommunications, we invite you to join us.The RoleAs a Technical Support Engineer, you will be the cornerstone of our technical support operations, showcasing excellence in every interaction—whether with business clients or end-users. Your ability to adapt to diverse perspectives is key. You won’t simply close support tickets; you will take ownership of a healthy support queue, ensuring that operations run smoothly.Your role will involve being the primary escalation point for intricate connectivity issues that challenge our Tier 1 partners. You will navigate the entire technical stack—from debugging API logs to troubleshooting live network connectivity issues for end-users. Acting as a bridge, you will translate technical root causes into clear solutions for customers while providing critical insights back to our Product and Engineering teams, ensuring that when users need to connect, the Gigs platform consistently delivers.This position is based in our New York office.

NYC (Brooklyn), On-site · Full-time Salary Range: $100,000 - $140,000 + equityAbout the RoleAt Kombo, we are seeking a Technical Support Engineer who will play a pivotal role in providing outstanding technical support to our expanding customer base. You will be responsible for troubleshooting intricate integration challenges and establishing the foundations of our support operations in the U.S. This position will act as a technical liaison between our customers and our product and engineering teams.About KomboKombo is revolutionizing the way HR, payroll, and recruiting systems interact with each other through a unified API. By enabling companies to integrate once with Kombo, they can seamlessly connect to over 160 platforms, eliminating the headaches associated with multiple data schemas, authentication methods, and API peculiarities.Since our inception through Y Combinator in 2022, we have achieved remarkable milestones:Raised over $30M from Y Combinator, Acadian Ventures, 468, and other investors.Increased our annual recurring revenue (ARR) from $0 to over $10M, positioning us among the top 5% of VC-backed startups.Scaled to manage data for the equivalent of 10% of Germany's workforce.Expanded our team to over 50 members across two offices in New York and Berlin.We pride ourselves on our diverse and globally distributed team, consisting of over 20 nationalities.Why Support Matters at KomboAt Kombo, we believe that exceptional customer support is a unique competitive advantage. We are committed to delivering superior service, which is why we have received accolades for our support quality.Our support has earned G2 badges for excellence.We consistently receive positive feedback from customers, often noting that our support is the best they have ever experienced across any product.

About Glean:Founded in 2019, Glean is a pioneering AI-driven knowledge management platform that empowers organizations to swiftly locate, organize, and disseminate information across their teams. By seamlessly integrating with popular tools like Google Drive, Slack, and Microsoft Teams, Glean enables employees to access the right information at the right time, enhancing productivity and collaboration. Our state-of-the-art AI technology simplifies knowledge discovery, making it faster and more efficient for teams to utilize their collective intelligence.Glean was founded by CEO Arvind Jain, who recognized the challenges faced by employees in navigating fragmented knowledge and an array of SaaS tools. His vision was to create an AI-powered enterprise search platform that simplifies information access, helping teams remain productive. Today, Glean stands as a leader in Work AI, combining enterprise-grade search capabilities, an AI assistant, and robust application and agent-building tools to redefine workplace efficiency.About the Role:Glean is seeking a skilled Designated Technical Support Engineer to join our fast-growing, venture-backed startup. We are developing a modern knowledge assistant tailored to every employee in your organization, ensuring that all company information is accessible, contextual, and current. Our team is dedicated, enthusiastic, and above all – committed to providing exceptional customer experiences.As a vital technical resource for our customers, you will deliver both proactive and reactive support to our expanding client base. By ensuring the highest level of service, you will contribute to making our customer experience the best in the industry.

About Glean:Established in 2019, Glean is a cutting-edge AI-driven knowledge management platform aimed at empowering organizations to swiftly locate, organize, and share vital information across their teams. By seamlessly integrating with tools like Google Drive, Slack, and Microsoft Teams, Glean guarantees that employees can access the required knowledge at the right moment, enhancing productivity and collaboration. Our state-of-the-art AI technology streamlines knowledge discovery, enabling teams to utilize their collective intelligence more effectively.Glean was conceived by Founder & CEO Arvind Jain, who recognized the difficulties workers face in accessing and comprehending workplace information. Witnessing how scattered knowledge and numerous SaaS tools hinder productivity, he was determined to create a superior solution—an AI-powered enterprise search platform that facilitates quick and intuitive access to essential information. Since then, Glean has emerged as a leader in Work AI, combining enterprise-level search, an AI assistant, and robust application and agent-building capabilities to fundamentally transform how employees operate.About the Role:Glean is in search of a skilled Designated Technical Support Engineer to become part of our rapidly growing, venture-backed startup. We are developing a modern knowledge assistant tailored to each employee in your organization, ensuring that all company information is accessible, contextual, and up-to-date. Our team is dedicated, creative, passionate, and most importantly—focused on delivering exceptional customer service.As a reliable technical resource for our customers, you will deliver both proactive and reactive support to our expanding client base. By providing an unparalleled level of service, you will help ensure that our customer experience stands out in the industry.

Role Overview Sigma Computing is growing quickly, and the Technical Support Engineering team is scaling to meet the needs of a larger global user base. This team recently earned the 2024 Stevie Gold Award for Customer Service. As a Technical Support Engineer based in New York City, the work centers on helping customers solve technical, business, and data challenges using the Sigma platform. The role involves close collaboration with Product, Engineering, and Go-to-Market teams to troubleshoot complex issues, deliver solutions, and improve both the product and support experience. What You Will Do Work directly with Sigma customers and pre-sales staff to identify and resolve complex technical problems. Partner with the development team to define best practices and build tools for diagnosing issues and improving service performance. Coordinate with teams across backend, frontend, DevOps, design, product management, and marketing to support a strong user experience. Join quarterly projects, provide periodic on-call support, and take on assignments that focus on automation and process improvements.

trustmi is looking for a Technical Support Specialist based in New York. This position serves as the first point of contact for customers who need help with technical questions about our products. Role overview As a Technical Support Specialist, the main focus is to assist customers with their technical concerns. Responding to inquiries and troubleshooting issues are central to this role. Clear communication and a helpful approach are important for maintaining customer satisfaction. What you will do Address technical questions from customers Help resolve product-related issues Support a smooth customer experience Impact This role helps strengthen trustmi's reputation by ensuring customers receive timely and effective support. Your work will contribute directly to customer satisfaction and the overall perception of our service.

About Re:Build Manufacturing Re:Build Manufacturing is an innovative and expanding collective of industrial and engineering enterprises dedicated to revolutionizing America’s manufacturing sector. We harness cutting-edge technologies, operational excellence, and strategic acquisitions to create a robust industrial company for the future. By leveraging our profound expertise in engineering, operations management, and technology, we enhance the efficiency and effectiveness of our member organizations. Our culture is built on transparency and integrity, fostering an environment where individuals can thrive and reach their full potential. Founded with a vision to establish a sustainable and profitable model for U.S. manufacturing, Re:Build Manufacturing combines complementary strengths across various business lines to cater to a diverse range of markets. Our acquired companies specialize in build-to-print and hourly engineering and design services, allowing us to progressively advance into sophisticated program development and production, as well as the creation of proprietary products. Our extensive capabilities are tailored for complex systems and products, offering clients a comprehensive suite of services including product and systems design, automation, fabrication, assembly, and high-volume contract manufacturing. We serve clients across numerous industries, such as aerospace, defense, mobility, healthcare, pharmaceuticals, biotechnology, clean technology, chemicals, energy, lifestyle, food production, and industrial equipment. Who We Are Looking For We are in search of a dedicated ERP Technical Support Engineer to join our team, focusing on providing exceptional support for our Infor CloudSuite Industrial (CSI) ERP System. This role encompasses all technical dimensions of our ERP landscape, including existing implementations and the onboarding of new sites. The successful candidate will develop, test, and implement technical solutions that align with our business objectives. This position requires collaboration with various team members, ensuring the delivery of effective ERP services that reflect the voice of the customer. Typical interactions include power users, functional leads, project managers, and support teams. Your Responsibilities Include: Delivering tailored ERP system solutions to fulfill our organizational goals, addressing areas such as system and security configurations, reporting, DataViews, document and label printing/scanning, integrations, data synchronization, and disaster recovery planning. Analyzing and understanding all business requirements, including functional, performance, availability, and security criteria. Designing ERP system solutions to meet specified requirements and actively participating in design reviews.

About Us:Modal is revolutionizing the AI landscape. With instant GPU access, rapid container startups, and integrated storage solutions, we empower AI teams to seamlessly train models, execute batch jobs, and deliver real-time inference. Our clients, including industry leaders like Suno, Lovable, and Substack, trust Modal to transition from prototypes to production effortlessly without the complexities of infrastructure management.Based in the vibrant hubs of New York City, San Francisco, and Stockholm, we are a fast-growing team that has achieved a remarkable 9-figure ARR and recently secured a Series B funding at a $1.1 billion valuation. Thousands of customers depend on us for their AI workloads, and we are proud to support innovators like Lovable, Scale AI, Substack, and Suno.Joining Modal means becoming part of one of the most dynamic AI infrastructure companies in its early stages, offering numerous growth opportunities. Our diverse team consists of creators of well-known open-source projects (e.g., Seaborn, Luigi), esteemed academic researchers, international competition medalists, and seasoned engineering and product leaders with years of expertise.The Role:We are seeking a dedicated Support Engineer who will serve as the voice of our customer experience. As our user base expands, we require an individual capable of delivering outstanding support to developers creating the next generation of AI applications. Your responsibilities will include:Providing timely and effective responses to customer inquiries via email, chat, and support tickets.Diagnosing technical issues related to Modal's platform, Python environments, and deployment workflows.Assisting users by navigating documentation, tutorials, and best practices for utilizing Modal.Escalating intricate technical issues to engineering teams with clear context and reproducible steps.Enhancing and maintaining our knowledge base, FAQs, and support documentation.Tracking prevalent support requests and collaborating with product teams to pinpoint areas for platform enhancements.Monitoring community channels (Slack, Reddit, etc.) and providing valuable responses to user inquiries.Working alongside sales and customer success teams to ensure a seamless onboarding experience for customers.Identifying and conveying customer feedback to guide product development.