Technical Support Manager at Sigma Computing | San Francisco

About Sigma Computing Sigma Computing offers an analytics and business intelligence platform built for the cloud. The platform enables business users to analyze and share insights directly from cloud data warehouses, without requiring SQL expertise. Sigma serves major enterprises and is backed by leading investors. Role Overview: Director of Strategic Partnerships The Director of Strategic Partnerships will lead Sigma's alliance with Snowflake, a central partner in the company’s ecosystem. This senior leader will drive co-selling efforts, expand joint business opportunities, and focus on revenue growth through the partnership. This position is based on-site in San Francisco or New York City and reports to the Senior Director of Partnerships. What You Will Do Shape and manage the overall Snowflake partnership strategy, setting priorities, investment areas, and go-to-market plans. Act as the business lead for the Snowflake relationship, holding responsibility for partner-influenced and attributed pipeline and revenue. Design and roll out scalable co-selling programs that drive demand and deliver measurable revenue. Lead joint business planning with Snowflake, including quarterly reviews and strategic assessments. Align Sigma sales teams with Snowflake account teams through training, playbooks, and collaboration on deals. Serve as the main escalation point for Snowflake-related deal strategies, executive connections, and partner conflict resolution. Develop and maintain trusted relationships across Snowflake’s Partner, Sales, and Field Leadership teams, influencing seller behavior during active deals. Lead cross-functional projects with Sales, Marketing, Enablement, and Operations to put partnership strategies into practice. Work with Marketing to run joint campaigns, events, and programs that support co-selling and pipeline goals. Monitor partnership performance metrics and report on results.

Role Overview Sigma Computing is seeking a Senior Director of Engineering to guide our Core Product Engineering teams in San Francisco. This leader will oversee several groups focused on advancing our core data AI applications. Reporting to the Senior Vice President of Engineering, the Senior Director will shape both technology and team culture. What You Will Do Lead with a product-focused mindset while managing and developing people. Recruit, mentor, and grow team members to support Sigma Computing’s goals, building a culture where urgency and efficiency matter. Work closely with cross-functional partners to improve development practices and processes. Communicate project plans and progress clearly across the organization. What We Look For Deep understanding of building platforms that are simple for less-technical users. Over 10 years of engineering management experience with product teams, including at least 5 years leading organizations. Strong opinions and insight into product development. Curiosity and a drive to learn new technologies quickly. Exceptional technical architecture and engineering skills, adaptable to different technology stacks. Enjoyment in working with top engineers, product managers, and architects. Commitment to excellence, innovation, and pride in your work. Location This position is based in San Francisco, CA.

About the RoleAt Sigma Computing, we are revolutionizing the field of business intelligence by transforming complex data analysis into an easily accessible format through our high-performance platform designed for the modern data ecosystem. Our Compiler Team is integral to this vision, converting user-friendly spreadsheet actions into highly optimized SQL queries, thus facilitating seamless exploratory analytics on cloud data warehouses. As part of the Compiler Team, you'll collaborate with a dedicated group of engineers focused on developing the core systems and abstractions that empower Sigma's intuitive spreadsheet interface, ensuring speed, reliability, and scalability for all users.What You Will Be DoingAddress key challenges at the crossroads of data modeling, query compilation, and large-scale interactive analytics, enabling end-users to efficiently query data warehouses without requiring extensive technical expertise.Design, implement, and uphold sophisticated compiler infrastructure and intermediate representations that convert spreadsheet operations into optimized query plans.Utilize advanced optimization techniques to enhance performance and accuracy across diverse query workloads and data architectures.Contribute to both backend (using Rust) and critical frontend frameworks (using TypeScript), refining essential abstractions that facilitate end-to-end workflow optimizations and introduce new features.Diagnose, analyze, and resolve intricate issues, ensuring robustness and maintainability in a rapidly evolving product landscape.Partner with engineers and product stakeholders to review designs and code, championing technical best practices and architectural decisions throughout the team and organization.

About the RoleAt Sigma Computing, we are revolutionizing how enterprises manage their data through an advanced high-performance platform built on modern data architecture. As we expand our engineering team, we seek passionate engineers eager to tackle complex challenges and deliver significant capabilities across our technology stack. Join our talented team committed to making data effortlessly accessible for all users.What You Will Be DoingDevelop and maintain testing infrastructure and tools, including AI-driven test generation, test harnesses, API testing, hermetic test environments, and performance testing frameworks.Enhance the testability of our systems and services.Utilize modern programming languages and tools such as K6, Rust, and Go.Establish and refine best practices to ensure high-quality standards in our systems and services.Engage in test planning and quality strategy reviews.Collaborate with peers and stakeholders through design and code reviews to uphold best practices across available technologies, dedicating a majority of your time to delivering high-quality code.

About Sigma Computing Sigma Computing builds a platform designed to help businesses work smarter with modern data architecture. The company is growing its engineering team in San Francisco and looking for experienced leaders to help shape the next phase of product development. Role Overview This Engineering Manager role focuses on leading and developing a high-performing engineering team. The position involves guiding product strategy, setting priorities, and ensuring consistent progress on project goals. The manager will also support team members' career growth and oversee day-to-day management responsibilities. What You Will Do Work closely with executive leadership, cross-functional partners, and field teams to shape product strategy that aligns with business goals. Support team members in their professional growth through coaching, mentoring, and regular performance feedback. Manage execution and delivery of project roadmaps, ensuring both the business and engineering team are set up for success. Partner with recruiting to attract and hire talented engineers. Promote a culture of ownership and accountability, encouraging high standards within the team. Participate in architectural discussions and help define implementation strategies that turn user needs into efficient technical solutions. Location This position is based in San Francisco, CA.

Sigma Computing builds an AI platform tailored for cloud data warehouses, helping teams create interactive applications for live data exploration, AI model execution, and automated approvals. Data stays secure within the warehouse. Trusted by organizations like JPMorgan Chase and backed by $662 million in funding, Sigma has earned recognition as Snowflake's BI Data Cloud Product Partner of the Year for three years running and as Databricks' Business Intelligence Partner of the Year. The company now includes over 1,400 employees worldwide and continues to expand, with a new headquarters in Sydney, APAC. Sigma's mission centers on advancing AI-driven analytics for the next generation of data teams. Role Overview The Technical Recruiter will join Sigma Computing's Talent Acquisition team in San Francisco, focusing on hiring for Engineering. This position partners with hiring managers across Software Engineering, Data Engineering, Platform Infrastructure, and AI/ML groups. The recruiter manages the full cycle for highly technical and business-critical roles. Beyond scheduling and coordination, this role requires close engagement with engineering leaders, building talent pipelines in competitive markets, and representing Sigma's mission and engineering culture throughout the hiring process. What You Will Do Oversee end-to-end recruitment for engineering roles, including Software Engineers (Frontend, Backend, Full-Stack), Data Engineers, Platform/Infrastructure Engineers, and AI/ML Engineers. Work closely with Engineering leadership and hiring managers to understand technical needs, team dynamics, and business priorities, then translate these into effective job descriptions and sourcing strategies.

About the Enterprise Account Executive Role Sigma Computing is hiring an Enterprise Account Executive in San Francisco, CA. This position plays a central role in building our customer base and supporting the company’s growth. Account Executives at Sigma work closely with leadership and have a direct impact on the organization’s success. What We Look For Ambition to grow personally and professionally Understanding of how data drives innovation and business results Honesty, humility, and a strong work ethic What Matters to You Learning from experienced leaders invested in your development Working in a supportive team environment Making a meaningful contribution in the data space Building leadership skills for a long-term career Key Responsibilities Keep customer, pipeline, and forecast details up to date and accurate in Salesforce

About the Role Sigma Computing is adding to its Technical Support Engineering team in San Francisco. This group recently earned the 2024 Stevie Gold Award for Customer Service. As a Technical Support Engineer, the work centers on helping customers solve technical, business, and data challenges while using the Sigma platform. The position involves close collaboration with Product, Engineering, and Go-to-Market teams to diagnose issues, deliver solutions, and support ongoing improvements to both the product and support operations. What You Will Do Troubleshoot and resolve complex technical issues in real time through live chat, working directly with customers. Take part in on-call rotations to handle high-severity incidents, responding quickly and taking full responsibility for resolution. Partner with development teams to create tools and best practices that improve issue diagnosis and enhance service performance. Contribute to quarterly projects aimed at improving automation, tooling, and processes for greater operational efficiency. Work alongside backend, frontend, devops, design, product, and go-to-market teams to help deliver a strong user experience. Support activities beyond traditional customer support, such as product demonstrations, bug bashes, knowledge sharing, and developing automation or internal tools to streamline operations.

Role Overview Sigma Computing is hiring a Corporate Counsel - Commercial to join the legal team in San Francisco, CA. This in-person role reports directly to the General Counsel. The position calls for strong judgment, careful risk assessment, and close attention to detail. Key Responsibilities Draft and negotiate technology transactions, including: Sales and related agreements (master subscription agreements, data processing agreements, order forms, and non-disclosure agreements) Alliance agreements with third-party partners Cloud infrastructure contracts (such as agreements with AWS, Azure, GCP, and others) Consulting and independent service agreements Conduct legal and regulatory due diligence in international jurisdictions where Sigma Computing plans to enter into technology agreements. Work with cross-functional teams to ensure agreements follow internal corporate policies and processes, and secure approvals from stakeholders to support business goals. Provide legal and commercial support for existing contracts, including assistance with dispute resolution. Offer practical legal advice on a range of legal and business matters to internal teams. Location This position is based on-site in San Francisco, CA.

Role Overview Sigma Computing is building the next generation of data interaction. The platform lets users explore and analyze billions of data rows in seconds, all within a familiar spreadsheet-like interface. Sigma aims to make it simple to analyze, present, and build data-driven applications at scale. AI is central to Sigma's vision for the future. The company is expanding its use of artificial intelligence to help users build in Sigma, surface insights, and make decisions faster. What You Will Do As a Senior AI/ML Engineer, join a team focused on shaping the AI architecture behind Sigma's platform. This work directly impacts thousands of enterprises that depend on Sigma for their data workflows. The team is responsible for designing and implementing the systems that will power Sigma's AI-driven features for years to come. Location This position is based in San Francisco, CA.

Role Overview Sigma Computing is hiring a Commercial Customer Success Manager to join the team in San Francisco. This in-office position focuses on supporting customers as they use Sigma’s analytics and business intelligence platform. The role centers on building strong client relationships, driving customer satisfaction, and supporting account growth through thoughtful account management. What You Will Do Strategic Account Management: Build and maintain relationships with decision-makers and influencers in high-value customer accounts. Analytics Expertise: Guide customers in getting the most from Sigma Computing’s platform, helping them turn data into actionable insights. Net Dollar Retention (NDR) Growth: Develop and carry out plans to increase NDR by identifying upsell and cross-sell opportunities and reducing churn through proactive engagement. Customer Advocacy: Serve as a bridge between customers and the product team, sharing feedback and advocating for features or integrations that improve satisfaction and retention. Success Plans: Work with customers to design and execute plans that align Sigma’s capabilities with their business goals. Educational Initiatives: Lead training sessions, webinars, and workshops to boost product knowledge and user engagement. Location Requirement This role is based onsite at Sigma Computing’s San Francisco office.

About AirwallexAirwallex stands as the premier unified payments and financial platform designed for global enterprises. With our innovative blend of proprietary infrastructure and software, we empower over 200,000 businesses globally—including industry leaders such as Brex, Rippling, Navan, Qantas, and SHEIN—with comprehensive solutions that streamline everything from business accounts and payments to spend management and treasury functions, all the way to embedded finance on a global scale.Founded in Melbourne, our team comprises over 2,000 of the most talented and visionary professionals in the tech industry, operating across 26 offices worldwide. Valued at a remarkable US$8 billion, we are backed by top-tier investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital. Airwallex is at the forefront of shaping the future of global payments and financial platforms. If you're prepared to embark on the most ambitious journey of your career, we invite you to join us.Attributes We ValueWe seek dynamic builders who possess a founder-like energy and aspire for significant impact, rapid learning, and genuine ownership. You bring a wealth of relevant expertise and insightful thinking, driven by our mission and operating principles. You act swiftly with sound judgment, possess a deep curiosity, and make decisions grounded in first principles, striking a balance between speed and thoroughness.You embody humility and collaboration; transforming innovative concepts into tangible products, and you excel at seeing initiatives through from start to finish. Leveraging AI, you work smarter and solve challenges more efficiently. Here, you will confront complex, high-stakes issues alongside exceptional teammates and elevate your career as we redefine the future of global banking. If this resonates with you, let’s create what’s next together.About the TeamThe Strategic Partnerships team at Airwallex is a synergistic collective of dealmakers and relationship architects, dedicated to cultivating strategic alliances that propel our growth. We draw on our extensive industry expertise and financial insight to identify and nurture mutually beneficial partnerships with leading firms, fintech pioneers, and financial institutions. Together, we envision unlocking opportunities for global enterprises while collaborating closely with internal stakeholders to ensure seamless integrations and maximize value for both Airwallex and our partners.Your RoleAs the Director of Strategic Partnerships, AI, you will be pivotal in steering business growth by identifying, developing, and managing critical partnerships that harness the potential of artificial intelligence to enhance our offerings and drive transformative results.

At Lever, we are on a mission to solve the most pressing challenge in the corporate world: attracting and hiring exceptional talent. Our innovative hiring software is trusted by industry leaders such as Netflix, Yelp, Cirque du Soleil, Shopify, and Eventbrite to help them build and expand their teams. We are at the forefront of redefining the talent acquisition landscape and are eager to welcome passionate individuals to join us in this exciting journey.THE CHALLENGEAs we revolutionize the recruiting software space and emphasize the significance of a unified talent cloud, our capacity to forge impactful strategic partnerships within the HR Tech ecosystem becomes crucial to our growth strategy. Our customers appreciate our seamless partner integrations, and enhancing both the quantity and quality of these partnerships is paramount. We are seeking a strategic thinker skilled in engaging current and potential partners to achieve ambitious revenue objectives and expand our partner offerings for Lever clients. Furthermore, collaboration with our Sales, Marketing, and Customer Success teams is essential to ensure they are well-versed in articulating the value of our partner offerings.THE OPPORTUNITYThis is an exceptional opportunity for a proactive individual who excels in navigating uncertainty and establishing processes to scale a high-growth business through current and future partnerships. You will have the chance to work across the entire Talent sector and reshape our customers’ perspectives on HR Tech. As a vital member of Lever’s Partnerships and Alliances team, you will enjoy a significant level of ownership in defining your work streams and the strategic direction of the team. Close collaboration with the Director of Partnerships and Alliances, as well as with leaders in Customer Success, Sales, Marketing, and Product, will enable you to influence this critically strategic function.THE TEAMThe Partnerships and Alliances team is dedicated to driving revenue growth through our partner ecosystem. We identify strategic new business initiatives to enhance our market share and explore new product partnerships to broaden the reach of Lever’s product suite. Our work generates direct revenue for Lever’s Sales team via partner referrals and a revenue-sharing model with our partners. This dynamic environment involves engaging and influencing both external and internal stakeholders.

Role Overview Bounce is hiring a Strategic Partnerships Manager based in San Francisco, California. This role focuses on developing and managing partnerships that support the company’s growth plans. Success in this position means building strong relationships and delivering results that benefit both bounce and its partners. What You Will Do Identify and develop new partnership opportunities to support growth initiatives. Negotiate agreements with potential and existing partners. Work closely with teams across the company to implement partnership strategies. Analyze market trends and competitor activity to inform partnership decisions and strengthen bounce’s position in the industry. What We Look For Experience building and managing strategic partnerships. Strong negotiation and relationship-building skills. Comfort working in a fast-moving setting. Ability to analyze markets and competitors to guide strategy. This role is based in San Francisco, California.

flex seeks a Director of Strategic Partnerships for New Verticals to drive growth by forging and managing alliances in emerging business areas. This leadership role is based in San Francisco, California. Key responsibilities Identify and assess potential partners that fit flex’s goals for expanding into new verticals. Develop and maintain strong relationships with external organizations to enhance flex’s presence in new markets. Lead negotiations and navigate complex agreements to secure mutually beneficial outcomes. Guide cross-functional teams as they implement partnership strategies. Shape flex’s approach to new markets by contributing to the company’s broader vision for strategic partnerships. Location This role is located in San Francisco, California, United States.

About Our TeamAt OpenAI, our Strategic Finance organization plays a crucial role in providing valuable financial insights and guidance that align with our long-term strategic goals and ambitious growth initiatives. We collaborate across various departments including Product, Partnerships, Engineering, and Go-To-Market (GTM) to optimize resource allocation towards the most impactful opportunities while ensuring sustainable unit economics.The Applications Technology Strategic Finance team works closely with Product to enhance our core offerings and introduce innovative products to the market. We are responsible for leading revenue forecasting and performance management across our product portfolio, encompassing economic margins, pricing strategies, and structuring of partnership deals.About the RoleWe are seeking a Strategic Finance Partnerships Lead to spearhead strategic decision-making within OpenAI's growth and media partnership portfolio. This pivotal role acts as a key financial partner to the Partnerships deal leads and Product owners, focusing on the evaluation, pricing, and structuring of partnerships, while translating partnership opportunities into actionable economic insights and performance management strategies.Reporting to the Head of App Tech Finance, you will engage in hands-on deal evaluations, provide negotiation support, and oversee the partnership portfolio. Your expertise will shape our approach to partnership unit economics, measurement, incrementality, and the integration of partnership performance into forecasting and planning processes.This position is based in San Francisco, CA, operating under a hybrid work model (3 days per week in-office). Relocation assistance is available.Key ResponsibilitiesLead the financial evaluation of growth and media partnerships, modeling revenue, margin, compute costs, and payback periods to facilitate informed decision-making and negotiations.Establish clear economic frameworks and deal parameters (pricing floors, revenue-sharing structures, caps, minimum guarantees, performance-based terms) to safeguard long-term unit economics.Collaborate closely with Product and Partnerships teams to define and assess incrementality, ensuring contract terms align with measurable outcomes.Guide the pricing and structuring of partnership deals from initial strategy development through to final term-sheet negotiations, providing executive-level recommendations and trade-offs.Oversee partnership portfolio performance management: defining core metrics, identifying leading indicators, tracking variances against expectations, and surfacing potential risks and opportunities.Incorporate partnership economics into revenue forecasting and planning cycles in collaboration with the broader finance team.

We are actively seeking a driven and visionary Director of Strategic Partnerships & Alliances to spearhead our partner initiatives within the dynamic AI infrastructure ecosystem.As we rapidly expand our footprint in the AI landscape, strategic partnerships are pivotal for driving revenue and establishing long-term strategic advantages. Currently, partner relations are somewhat scattered across our team. We are looking for a dedicated leader to streamline, prioritize, and enhance our partnership efforts.This is a builder role; you will take full ownership of our strategic, technological, and channel partnerships, placing strategic relationships at the forefront, and translating them into tangible revenue growth.

Join the Unity TeamAt Unity Technologies, we are at the forefront of redefining the landscape of innovation in gaming and interactive experiences. Our Strategic Partnerships and Corporate Development team plays a pivotal role in driving Unity's most ambitious growth initiatives. This dynamic, cross-functional group is dedicated to generating immediate revenue while building long-lasting strategic advantages through partnerships, business incubation, and tackling complex challenges across Gaming, Industry, and Advertising, especially where AI and data intersect with the Unity runtime.As a vital connector within Unity, our team works closely with key partners and internal stakeholders to eliminate barriers, define responsibilities, and translate strategic vision into actionable plans. We measure our success not by our ownership but by the company-wide impact we help facilitate.We are looking for a passionate and experienced Senior Strategic Partnerships Manager to spearhead the growth of new business opportunities by forging strategic platform and partnership agreements that unlock value for the entire Unity ecosystem.In this role, you will manage and cultivate existing partnerships while exploring new avenues for collaboration. Working closely with Product and Engineering teams, you will ensure that our product development initiatives align with our strategic growth objectives. Your responsibilities will include scaling current projects and conducting thorough evaluations of potential partners and opportunities through rigorous analysis and insightful recommendations.

About SemgrepSemgrep is a pioneering force in code security, empowering developers to innovate seamlessly. Our platform enables teams to identify, flag, and rectify genuine security issues before deployment, utilizing adaptive security that evolves alongside development processes. Semgrep safeguards code in real time and provides essential guardrails, allowing developers to accelerate their workflow while maintaining security. Designed for creators and endorsed by security professionals, Semgrep integrates effortlessly into development environments, delivering solutions without disrupting productivity and offering security teams unparalleled visibility, control, and assurance. Our intelligent platform reduces false positives through AI that adapts to your context, prioritizing actionable vulnerabilities, as confirmed by 95% of security reviewers across over 6 million findings. Semgrep transforms the quest for zero false positives into reality, allowing AppSec teams to address 80% fewer false alerts across code and supply chain, significantly reducing backlog.Founded in San Francisco and supported by notable venture firms such as Menlo Ventures, Felicis Ventures, Lightspeed Venture Partners, Redpoint Ventures, and Sequoia Capital, Semgrep has been recognized by Gartner in Application Security Testing and is trusted by industry leaders, including Snowflake, Dropbox, and Figma. Discover more at semgrep.dev.About the RoleWe are seeking an innovative and proactive Director of Strategic Technology Partnerships to spearhead the development and implementation of our strategic alliances. This role demands a high-agency problem solver dedicated to eliminating obstacles, fostering relationships with key stakeholders at partner organizations, and aligning partner product and engineering teams with Semgrep's. The ideal candidate will also craft compelling joint value propositions and lead co-marketing initiatives. Some partnerships are established and require further enhancement and scale, while others are in the nascent stages.Location Expectations:This role is expected to be based in our San Francisco office.What You’ll DoCultivate and sustain executive, product, and technical connections with counterparts at partner companies; orchestrate cross-functional collaboration internally across Product, Sales, Marketing, and executive teams.Lead partnership development from initial agreement through integration and launch, ensuring strong collaboration between partner product and engineering teams and Semgrep's.Articulate the joint value proposition and solution narrative; collaboratively establish success metrics with partners and monitor and report on partnership health, achievements, and challenges to the staff team.Collaborate with Marketing on co-marketing initiatives and announcements; establish...