About the job
Quantum-Systems stands at the forefront of UAV technology, delivering innovative solutions and exceptional support to government clients worldwide. As we broaden our operational footprint in Romania, we are committed to establishing a robust local presence that caters to our current and future clientele in the region. This pivotal role is essential for solidifying Quantum-Systems S. R. L.‘s growth and success, backed by a small but dedicated team. We are on the lookout for a proactive Technical Support Manager to provide outstanding service to our government customers.
Your Daily Responsibilities:
Direct Technical Support for Government Customers: Act as the primary liaison for our governmental clients, offering specialist technical support tailored to their operational needs. This encompasses troubleshooting UAV equipment, executing diagnostics, resolving issues, and offering on-site assistance as necessary.
On-Site Maintenance, Updates, and Repairs: Conduct Level 1 repairs, software updates, and maintenance tasks directly at client locations, ensuring UAV systems operate effectively and meet client standards. This hands-on involvement aims to build trust and enhance relationships with our government customers across Romania, Moldova, and neighboring countries.
Ticket Management and Coordination: Oversee customer support tickets related to UAV operations utilizing Jira Service Management. Ensure prompt responses and collaborate with R&D and other Quantum-Systems teams on complex issues.
Bridge Between Teams: Serve as the vital link between the Romanian support operations and clients, as well as between clients and our headquarters in Germany. Promote effective communication and collaboration to address customer inquiries and improve service delivery.
Support the Development of Our Romanian Presence: As part of our expanding footprint in Romania, you will play a crucial role in shaping our local support delivery through Quantum-Systems S. R. L. Collaborate with a committed team to propel our operations forward, with support being a key component of this growth.

