Technical Support Manager

Join Axon and be a Force for Good.At Axon, we are committed to our mission of Protecting Life. As innovators, we tackle society's most pressing safety and justice challenges through our comprehensive ecosystem of devices and cloud-based software. Our collaborative work culture fosters openness and respect, embracing diverse perspectives from our customers, communities, and each other.Working at Axon is dynamic, fulfilling, and impactful. Here, you will take the reins and be a catalyst for real change. Continuously evolve as you contribute to a mission that matters at a company that values you.Your ImpactAs a global leader in public safety technology, Axon is dedicated to enhancing community safety. We are on the lookout for a Technical Program Manager to spearhead the deployment of sophisticated, enterprise-level SaaS solutions that enable our clients to manage their information with precision.In this pivotal role, you will align technical solutions with customer requirements, facilitate smooth deployments, and amplify the impact of our products. We seek a proactive leader who excels in fast-paced environments, fosters cross-team collaboration, and drives substantial change. If you are passionate about technology, have exceptional program management capabilities, and aspire to a purpose-driven career, we encourage you to apply.

Become a Force for Good at Axon.At Axon, our mission is to protect life. We tackle society's most pressing safety and justice challenges through our innovative devices and cloud software solutions. Our collaborative culture fosters openness and respect, allowing us to draw on diverse perspectives from our customers, communities, and each other.Working at Axon is dynamic, rewarding, and impactful. You'll be empowered to take initiative and drive meaningful change, all while growing in an environment that values your contributions.Your ImpactWe are in search of a driven and experienced Program Manager for Adoption & Enablement to spearhead internal enablement and customer adoption throughout the Fusus lifecycle. This role emphasizes training delivery, curriculum development, quality assurance, and support following deployment.This position merges program oversight with hands-on instructor-led training, ensuring that both internal Axon teams and external law enforcement customers can effectively adopt Fusus workflows. Success in this role entails teaching platform functionalities and the technical concepts that facilitate successful deployments while converting real-world operational scenarios into scalable enablement experiences.The ideal candidate will be a robust cross-functional collaborator with a solid operational grasp of Axon Fusus, exceptional facilitation abilities, and the capability to independently execute training and enablement initiatives. This role is vital in ensuring customers transition seamlessly from deployment to ongoing support while optimizing product usage, operational readiness, and long-term results.What You’ll DoLocation: US-based Axon hub locations (Atlanta, Boston, Denver, Scottsdale, or Seattle metro areas)Travel: Approximately 50%Reports to: Senior Director, RTO SaaS DeliveryKey Responsibilities...

As a Senior Technical Program Manager II at Axon, you will play a pivotal role in leading complex projects that drive innovation and efficiency across our technology landscape. You will collaborate closely with cross-functional teams to define project scope, develop timelines, and ensure successful delivery of products that enhance public safety.

Role overview The Strategic Deployment Manager at Axon, based in Scottsdale, Arizona, plays a central role in shaping how deployment strategies are designed and carried out. The position aims to boost operational efficiency and enhance customer satisfaction by refining the way Axon's solutions are introduced and supported across various platforms. What you will do Lead major initiatives to ensure Axon's solutions are rolled out smoothly across multiple platforms. Coordinate deployment activities by collaborating with teams from different departments. Review and analyze deployment metrics to spot trends and highlight opportunities for improvement. Develop and adjust strategies to make deployment processes more efficient. Requirements Background in project management. Interest in technology and improving processes. Experience working with cross-functional teams.

Become a Catalyst for Positive Change at Axon.At Axon, we are dedicated to our mission of Protecting Life. We tackle society's most pressing safety and justice challenges through our innovative ecosystem of devices and cloud software. Our collaborative approach fosters an environment of openness and respect, embracing diverse perspectives from our customers, communities, and each other.Working at Axon is dynamic, rewarding, and purposeful. Here, you will take charge and drive tangible change, continuously advancing in a role that holds significant value at a company that values you.Your ImpactIn your role as the Manager of Technical Account Managers, you will lead a dedicated team of customer-facing Technical Account Managers who engage with Axon's most critical public safety clients. Your team acts as an operational extension of Axon within agency settings, ensuring the successful deployment, stabilization, and adoption of Axon's hardware, software, digital evidence, and integrated workflows.You will be responsible for ensuring consistent execution across a diverse range of agencies, solution types, and delivery models. Through effective people leadership, disciplined operational governance, and executive engagement, you will help agencies achieve operational readiness, sustained platform adoption, and measurable outcomes while strengthening Axon's long-term strategic partnerships and growth potential.This position is ideal for an individual who can adeptly balance team leadership, program oversight, and executive stewardship in high-stakes, mission-critical environments.ResponsibilitiesLocation: Remote within the US. Travel required up to 40%.Reports to: Senior Director, Customer Deployment & Technical Account Management.Direct Reports: Up to 15 team members.Team & People LeadershipLead, mentor, and develop a team of Technical Account Managers supporting customers through embedded, regional, and traveling delivery models.Establish clear expectations for execution quality, onsite presence (as applicable), customer engagement, and accountability across varied engagement structures.Develop talent capable of supporting Axon’s software-centric and hardware-centric products.Promote skills development, performance management, and succession planning aligned with Axon’s evolving ecosystem and customer needs.Encourage a culture of ownership, proactive problem-solving, and continuous improvement.

Become a Force for Good at Axon.At Axon, our mission is to Protect Life. We are innovators addressing society's most pressing safety and justice challenges through our advanced ecosystem of devices and cloud software. Our collaborative work environment fosters open communication and values diverse perspectives, ensuring we connect with each other, our customers, and the communities we serve.Life at Axon is dynamic, challenging, and deeply rewarding. Here, you'll take initiative and effect meaningful change, growing alongside a team dedicated to a mission that truly matters.Your ImpactAs a Technical Account Manager, you will play a pivotal role in deploying and supporting Axon’s software solutions within law enforcement agencies. Your extensive knowledge of Axon products and services will enable you to provide exceptional technical support, navigate complex deployments, and cultivate strong client relationships. Acting as the main point of contact for your assigned agencies, you'll address major technical challenges, promote software adoption, and advocate for your customers within Axon. Your contributions will enhance public safety and save lives by ensuring that our technology is effectively utilized by those who need it most.What You’ll DoLocation: Candidates should be located within an hour of an Axon Hub, with the position requiring 80% travel to agency locations across the U.S.Reports To: Manager of Technical Account Management ServicesLead Technical Support: Serve as the primary technical liaison for your designated agencies, troubleshooting and resolving intricate technical issues with Axon's products and services.Drive Deployments: Collaborate with deployment teams to design, configure, test, and implement Axon software solutions, ensuring successful and timely rollouts.Manage Crisis Situations: Respond swiftly to critical technical issues, acting as a crisis manager to restore operations and minimize downtime for agencies.Advocate for Customers: Represent the needs and feedback of agencies internally at Axon, influencing product development and service enhancements.Promote Best Practices: Guide agencies through change management processes, identifying challenges and providing solutions to optimize software usage and adoption.Collaborate Across Teams: Work closely with cross-functional teams, including engineering, product management, and sales, to ensure seamless integration and deployment of solutions.

Be a Catalyst for Positive Change at Axon.At Axon, our mission is to Protect Life. We are adventurers at heart, tackling society's most pressing safety and justice challenges with our innovative ecosystem of devices and cloud software. Just like our products, we thrive on collaboration. We foster an environment of openness and empathy, valuing diverse perspectives from our customers, communities, and one another.Working at Axon is dynamic, rewarding, and impactful. Here, you'll take the reins and drive meaningful change, continuously evolving as you contribute to a mission that truly matters at a company where you are valued.Your RoleAs the Principal NPI Program Manager, you will spearhead the operational engine that transitions Axon's products from ideation to market readiness. From the initial SKU request submitted by the product team to its launch in the price book and readiness for quoting, you will be the cross-functional conductor—collaborating seamlessly with Product, Finance/FP&A, Commercial Operations (Quoting), Supply Chain, Operations, Legal, and IT.Your mission will be to design, implement, and continuously refine the NPI process—injecting discipline, transparency, and speed into a function that bridges product strategy and commercial execution. You will tackle critical issues that influence the design and sales success of Axon's products, while also shaping strategies for senior and executive leadership across various departments.

Become a Force for Good at Axon.At Axon, we are dedicated to our mission of protecting life. We tackle some of society's most pressing safety and justice challenges through our innovative ecosystem of devices and cloud software. Collaboration is at the heart of our work; we value open communication and diverse perspectives from our customers, communities, and each other.Life at Axon is dynamic, rewarding, and impactful. Here, you’ll take initiative and drive real change, constantly growing as you contribute to a mission that truly matters in a workplace where you are valued.Your ImpactThe Robotics & New Ventures division at Axon is spearheading the development of next-generation autonomous public safety technologies, including TASER-enabled drones, ground control stations, robotic systems, and the comprehensive command-and-control ecosystem that interlinks them. These sophisticated, multi-disciplinary hardware-software-firmware systems are designed, manufactured, certified, and deployed for law enforcement agencies across three continents.In this role, you will have the responsibility for the integrated execution of our flagship robotics platform's hardware portfolio. This encompasses drone hardware, ground control station hardware, radio integration, international contract manufacturing, regulatory certification, and product launch. Your work will involve multiple engineering disciplines, various build phases, numerous countries, and diverse vendor relationships. Your expertise will be essential in unifying all these elements, anticipating challenges, and achieving results that no single team could accomplish on its own.You will report directly to the Director of PMO and serve as the dedicated hardware execution leader, managing the integrated master schedule, risk register, vendor and manufacturing relationships across three countries, phase gate governance, and executive communication. You will step into a complex program that is already in progress, requiring you to quickly develop situational awareness and begin driving results within weeks.

Become a Force for Good at Axon.At Axon, our mission is to Protect Life. We are dedicated to addressing the most pressing safety and justice challenges through our innovative array of devices and cloud software. Collaboration is key to our success; we engage with transparency and empathy, valuing the diverse insights from our customers, communities, and colleagues.Life at Axon is dynamic, inspiring, and impactful. Here, you will take initiative and effect meaningful change. Experience continuous growth as you contribute to a mission that truly matters at a company that values your contributions.Your ImpactWe design and deliver products for law enforcement and the communities they serve at both national and global levels. You will spearhead the development of technologies that transform society, while advancing Axon's commitment to Protect Life and Capture Truth. Collaborating with some of the brightest minds in engineering across various domains, including cameras, sensors, and VR, you will oversee the creation of cutting-edge products from inception to launch while navigating complex challenges. Your agility, adaptability, and creativity will be essential in identifying optimal solutions for our most critical offerings, ensuring we deliver the best products available.What You’ll DoLocation: This role is based at our Scottsdale, AZ office, following a hybrid work schedule. We prioritize in-person collaboration, with team members expected to work onsite from Tuesday to Friday, while enjoying the flexibility to work remotely on Mondays unless an approved workplace accommodation is in place. We believe connection drives innovation, and our office culture is designed to foster meaningful teamwork, mentorship, and collective success.Reports to: Senior Director of Program ManagementLead cross-functional teams as the Engineering Program Manager in the Connected Devices pillar, making pivotal decisions on flagship products. This role focuses on enhancing existing market products through collaborative improvement initiatives, including design modifications driven by yield improvements, product performance enhancements, secondary sourcing, and cost reduction strategies.Create, monitor, and manage program budgets and timelines to ensure we deliver high-quality products that meet customer expectations.Act as a key stakeholder from early concept development through to product launch, influencing crucial decisions at every stage.Collaborate with a diverse technical team, encompassing electrical design, mechanical design, industrial design, software, firmware, quality assurance, validation, and manufacturing.Build and maintain strong relationships with internal and external stakeholders to facilitate successful project outcomes.

Become a Force for Good with Axon.At Axon, our mission is to Protect Life. We tackle society's most pressing safety and justice issues through our innovative ecosystem of devices and cloud software. Our collaborative culture thrives on openness and empathy, embracing diverse perspectives from our customers, communities, and each other.Working at Axon is dynamic, challenging, and purposeful. You will take ownership and drive impactful change, continually evolving as you contribute to a mission that truly matters.Your ImpactAs we accelerate the development and release of the next generation of de-escalation devices, the NPI group is implementing strategies to ensure our new products are scalable, cost-effective, and yield high performance. We seek skilled, motivated engineers to set expectations and drive results across various internal and external teams from design through to mass production. You will collaborate with multiple functional teams and have numerous opportunities to make a significant impact.What You’ll DoLocation: Onsite in Scottsdale/Phoenix, AZ officeReports to: Sr. Director, NPI EngineeringIn the role of Senior DFx Engineering Program Manager, you will play a critical technical role in the development and launch of new products, supporting the Engineering Program Manager and cross-functional teams to ensure designs are ready for large-scale production. Your involvement will span prototype builds, factory readiness, and the development of automation and testing systems, leveraging a strong foundation in manufacturing engineering, DFM/DFA, and hands-on technical execution. This position is perfect for an engineer who excels at the crossroads of product design, manufacturing, and automation, and who enjoys delving into the details to create scalable, efficient, and reliable products.Key Responsibilities:Lead comprehensive DFx reviews (DFM, DFA, DFT, DFS, DFR, DFQ) throughout SP, EVT, and DVT phases to identify design risks, cost drivers, yield limitations, and reliability issues before product release.Collaborate with design, reliability, testing, and manufacturing teams to translate DFx insights into actionable design modifications, manufacturing specifications, and validation strategies that facilitate high-volume, high-yield production.Assist the Engineering Program Manager in planning and executing builds through Axon's Product Lifecycle (APL), which includes System Prototype (SP), Engineering Validation (EVT), Design Validation (DVT), and Production Validation (PVT).

Become a Catalyst for Positive Change at Axon.At Axon, we are dedicated to the mission of Protecting Life. Our team is composed of innovators tackling the most pressing issues of safety and justice through our integrated ecosystem of advanced devices and cloud-based software solutions. We believe in collaboration, fostering open communication, and embracing diverse perspectives from our customers, communities, and colleagues.Working at Axon is exhilarating, demanding, and impactful. You will take initiative and help drive meaningful change while experiencing personal growth at a company that values your contributions.Your ContributionThe Physical Security Program Coordinator is a senior-level individual contributor who will spearhead the execution, coordination, and ongoing enhancement of vital corporate security initiatives within Axon, focusing primarily on Security Governance, Risk, and Compliance (GRC).This role operates with significant autonomy and responsibility, overseeing comprehensive security programs through structured governance, documentation, risk analysis, and cross-departmental collaboration. While not a managerial position, it is crucial for achieving program objectives, aligning stakeholders, and ensuring security measures are effectively implemented and audit-ready.The Coordinator acts as the primary liaison for security GRC efforts, training programs, risk oversight, and program infrastructure, collaborating closely with Legal, Compliance, IT, Facilities, HR, Events, and regional security teams.Your Daily ResponsibilitiesSecurity Program Execution & GRC Facilitation• Oversee daily operations and sustainability of enterprise security programs, including governance, risk management, compliance tracking, training, documentation, and reporting.• Assist in designing, maintaining, and continuously optimizing security policies, standards, procedures, and playbooks in alignment with regulatory and business mandates.• Conduct and manage security risk assessments, gap analyses, and mitigation strategies across facilities, programs, and initiatives.• Develop and manage metrics, dashboards, and reporting systems to enhance leadership visibility and decision-making.Security GRC, Compliance & Risk Oversight• Be a vital contributor to security GRC initiatives, collaborating with Legal, Compliance, Privacy, and Audit teams to fulfill regulatory, contractual, and internal obligations.• Organize security-related audits, evaluations, and evidence gathering sessions, ensuring that documentation is precise, thorough, and audit-ready.• Maintain the security risk register and other essential documentation.

Join Axon and be a Force for Good.At Axon, we are dedicated to our mission of Protecting Life. Our team is a group of passionate explorers tackling society's most pressing safety and justice challenges through our innovative devices and cloud-based software solutions. We thrive on collaboration, fostering an environment where diverse perspectives are welcomed from our customers, communities, and each other.Working at Axon is dynamic, rewarding, and impactful. Here, you will have the opportunity to take ownership and effect real change. Experience personal growth while contributing to a mission that truly matters in an organization that values you.Your ImpactWe are in search of a highly experienced Principal Product Manager to spearhead the strategy and implementation of groundbreaking software products. This pivotal role involves defining the product vision, leading the execution of the roadmap, and ensuring the successful launch and scaling of impactful software solutions. The ideal candidate will possess a robust technical background, a profound understanding of customer needs, and a proven history of delivering software platforms or applications that captivate users and catalyze business growth.

About the INSPIRE Events Leadership Development Program Accor’s INSPIRE program in Scottsdale offers early-career professionals a structured path into events leadership. The program blends practical experience with mentorship and targeted training, all within the hospitality sector. What to Expect Hands-on learning in real event settings Guidance from experienced mentors Immersive training sessions focused on events and hospitality Who Should Apply This program suits individuals who are eager to grow in hospitality and events, and who want to build leadership skills that make a difference in the industry.

Axon Enterprise, Inc. is looking for a Software Product Marketing Manager based in Scottsdale, Arizona. This position shapes how Axon's software products are presented and received within the public safety technology sector. Main responsibilities Develop and implement marketing strategies for software products. Create product positioning and messaging that resonate with customers and highlight Axon's offerings in the marketplace. Lead go-to-market planning, partnering with teams across the company. Identify market opportunities and customer needs through research and collaboration. Apply market insights to recommend product improvements and support adoption. Collaboration This role works closely with cross-functional teams to ensure Axon's software products address customer challenges and remain competitive in the market.

Become a Catalyst for Change at Axon.At Axon, we are dedicated to our mission of Protecting Life. Our team is passionate about addressing the most pressing safety and justice challenges facing society today through our innovative ecosystem of devices and cloud software. We believe in collaboration and the power of diverse viewpoints—both from our customers and within our teams. Working at Axon is dynamic, rewarding, and full of opportunities to make a significant impact. Here, you will take initiative and drive meaningful change while continuously growing in a mission-driven environment where your contributions are valued.Your RoleAs a Senior Software Product Manager at Axon, you will spearhead the conceptualization and execution of groundbreaking software products that revolutionize the operations of public safety and justice agencies. Your collaboration with engineering, design, marketing, and customer teams will be crucial to delivering high-quality, user-focused solutions that address real-world challenges.We seek a seasoned product manager who excels in transforming ambiguity into actionable plans, balancing immediate successes with a strategic long-term vision, and aligning various stakeholders. You will have the chance to influence key product domains from initial ideation through execution and scaling.Your ResponsibilitiesWork Location: This position is based in our Scottsdale, AZ office and follows a hybrid work model. Team members are expected to collaborate onsite from Tuesday to Friday, with the option to work remotely on Mondays, barring any approved workplace accommodations. We believe that in-person connections enhance innovation, and our office culture promotes teamwork, mentorship, and collective achievements.Reports to: Director of Product ManagementDirect Reports: NoneDefine and support the vision, strategy, and roadmap for software product areas.Translate customer feedback and market insights into clear product specifications and user stories.Collaborate with engineering and design teams to deliver features that enhance user experiences.Contribute to prioritization by evaluating scope, usability, performance, and timelines.Analyze customer feedback, product usage data, and market trends to guide product strategy.Communicate product updates and progress effectively to stakeholders throughout the organization.Monitor product performance and iterate based on insights.

Join axs as a Software Engineering Manager where you will lead a talented team of engineers in developing innovative software solutions. In this pivotal role, you will be responsible for overseeing the software development lifecycle, ensuring high-quality output while fostering a collaborative and inclusive team environment.Your leadership will empower engineers to excel and drive the technical strategy of our projects. We seek a visionary leader who is passionate about technology and eager to make a significant impact in the software engineering domain.

Role Overview Spectrum Retirement Communities is hiring a Director of Entertainment and Programming in Scottsdale. This position leads the design and delivery of engaging activities and events for residents. The focus: create meaningful experiences that enrich daily life for seniors. What You Will Do Develop and implement a variety of entertainment and programming options tailored to resident interests Collaborate with other departments to align activities with community needs and preferences Bring creativity and vision to enhance the quality of life for residents Who We’re Looking For Creative thinker with a passion for serving seniors Experience designing and managing programs or events Strong collaboration and communication skills

Role overview Quest Defense Systems Solutions Inc. is hiring a Senior Technical Recruiter specializing in Aerospace Engineering for its Scottsdale, AZ office. This recruiter will play a central role in building engineering teams that contribute to the company's defense-focused mission. What you will do Source and engage experienced candidates in aerospace engineering Oversee the entire recruitment process, from initial outreach through offer acceptance Collaborate with hiring managers to clarify job requirements and team goals Support the growth of engineering teams by securing skilled professionals About Quest Defense Systems Solutions Inc. Quest Defense Systems Solutions Inc., headquartered in Scottsdale, AZ, creates solutions for the defense industry. Teams at Quest work on complex aerospace engineering projects and related technical challenges.

Be a Part of Axon’s Mission to Protect Life.At Axon, we are dedicated to addressing society’s most pressing safety and justice challenges through our innovative ecosystem of devices and cloud software. Our collaborative culture thrives on open communication and valuing diverse perspectives from our customers and communities.Experience a fast-paced and meaningful career at Axon, where you can take ownership and drive real change. You will continuously grow while contributing to a mission that truly matters at a company that values you.Join Axon’s Sales Development Program (SDP), a selective rotational opportunity designed to cultivate and empower the next generation of sales leaders within one of the fastest-growing publicly traded tech companies.WHO IS AXON?Axon leads the market in public safety technology, striving to Protect Life, Preserve Truth, and Accelerate Justice through advanced hardware and software solutions.Axon is the pioneer in public safety technology, offering solutions such as body-worn cameras, TASER energy weapons, sensors, drones, virtual reality, and digital evidence management.In light of rising gun-related incidents, CEO Rick Smith has dedicated his life to enhancing global safety. In 2022, Axon set an ambitious goal to reduce gun-related fatalities between police and the public by 50% within a decade.Curious about life at Axon? WATCH our dynamic drone tour of Axon HQ!LEARN MORETHE SDP EXPERIENCEOur Sales Development Program is a prestigious 2-year rotational initiative that places high-potential individuals in sales roles across the company, paving the way towards sales leadership. Ideal for those who wish to gain extensive business exposure in a high-growth environment, Axon's SDP is perfect for aspiring sales leaders eager to drive innovation and make a significant impact. Participants will gain hands-on experience within various sales teams, including Domestic, International, Federal, and Enterprise.3-5 rotations over 2 years, allowing you to tailor your rotational experience based on your skills, interests, and career aspirations.Experience a wide range of sales teams and functions — Emerging Markets, Federal, and more.