About the job
autofleet is expanding its global operations and is hiring a Technical Support Project Manager in Tel Aviv-Yafo. This role sits within the IT Operations team and focuses on maintaining the stability and reliability of IT services worldwide. The position centers on managing critical IT incidents, ensuring swift responses, and minimizing business impact.
What You Will Do
- Identify, log, and categorize major IT incidents reported by internal teams or external users.
- Coordinate response efforts by bringing together technical teams and vendors to diagnose and resolve incidents. Document actions, updates, and timelines during coordination calls.
- Monitor ongoing incidents and maintain clear, timely communication between technical teams, business stakeholders, and leadership throughout major incidents. This includes sharing root cause analyses (RCAs) and performance incident reports.
- Assist in preparing RCA reports, ensuring all documentation and communication are completed as required, and contribute to knowledge base articles.
- Support daily review meetings that cover recent and ongoing high-priority incidents and operational tasks.
- Follow established Major Incident and Change Management processes, policies, and tools.
- Generate reports, dashboards, and performance metrics for operational and leadership reviews.
- Help drive process adoption and provide training or guidance on incident management practices.
Who Succeeds in This Role
This position calls for someone who communicates clearly under pressure, adapts quickly, and enjoys working with cross-functional teams to solve operational challenges. Experience in high-stakes IT operations and incident management will be valuable.
