Technical Support Representative

Join our dynamic team at LightEdge Solutions as a Technical Support Engineer. In this role, you will play a crucial part in providing exceptional customer service and technical support to our clients. You will troubleshoot and resolve technical issues, ensuring our clients have a seamless experience with our services.As a Technical Support Engineer, you will be responsible for diagnosing problems, guiding users through solutions, and maintaining client satisfaction. Your ability to communicate effectively and work collaboratively will be vital in enhancing our customers' experience.

Join our dynamic team at CenturyLink, where we are committed to providing exceptional customer service and technical support to our clients. As a Customer Service Technical Support Representative, you will be the first point of contact for customers seeking assistance with our services. Your role will involve troubleshooting technical issues, providing effective solutions, and ensuring customer satisfaction.

Join our dynamic team at 360IT Professionals as a Desktop Support Specialist! In this role, you will be responsible for providing exceptional technical support to our clients, ensuring their desktop environments are running smoothly. You will troubleshoot hardware and software issues, offer solutions, and assist users in utilizing their systems efficiently.We are looking for a tech-savvy individual with a passion for helping others and a keen eye for detail. If you enjoy problem-solving and have the ability to work both independently and as part of a team, we want to hear from you!

Join our team at Aretetechnologiesinc as a Desktop Support Specialist, where you will play a crucial role in providing exceptional technical support to our clients. You will be responsible for troubleshooting hardware and software issues, assisting with installations, and ensuring a seamless user experience. Your expertise will help maintain the efficiency of our operations and contribute to our commitment to outstanding service.

Join Arete Technologies Inc. as a Desktop Support Specialist and become a vital part of our IT team! You will provide exceptional technical support to our users, troubleshooting hardware and software issues while ensuring optimal system performance. Your role will involve assisting with installations, configurations, and maintenance of desktop systems and peripherals.

CaptiveAire Systems, Inc. seeks a Technical Sales and Field Service Engineer based in Des Moines, IA. This position centers on both technical fieldwork and direct client interaction for commercial kitchen ventilation systems. Key Responsibilities Troubleshoot, maintain, and install CaptiveAire commercial kitchen ventilation equipment at customer locations Work closely with clients to resolve technical problems and respond to product-related questions Deliver technical support to ensure systems operate efficiently Assist sales efforts by identifying solutions that align with customer requirements Provide prompt and clear customer service throughout each project Role Highlights This role combines hands-on technical service with relationship-focused sales support. It fits someone who enjoys on-site problem solving and values building trust with clients.

Fastly’s edge cloud platform supports organizations like GitHub, Yelp, Paramount, and JetBlue by processing and protecting digital applications close to users. The company’s mission is to create a more trustworthy Internet through secure and reliable digital experiences. Team overview The Customer Support Engineering (CSE) team serves as the primary contact for Fastly customers using the edge cloud platform. This group manages support across Tier 1, 2, and 3, focusing on both technical expertise and empathy. The team also leads Mission Control Engineers (MCEs), who deliver proactive support through the Mission Control Program (MCP). MCP emphasizes observability, advocacy, and event management, aiming to shift from reactive troubleshooting to proactive, scalable support. Strategic customers benefit from reliable assistance and strong observability during their busiest periods. What you will do Lead a distributed support team: Manage engineers at all support tiers and dedicated MCEs. Mentor the group to adopt proactive ownership and ensure the Mission Control Program can scale for high-traffic events. Drive delivery and execution: Identify workflow bottlenecks, clear obstacles, and set realistic project timelines. Oversee project completion and manage runbooks and After-Action Report handoffs to Engineering and Product for MCP activities. Oversee strategic resource governance: Use a "Swarm" approach to resolve complex customer issues, involving internal experts when needed. Monitor the health of these swarms, audit cases for compliance, and apply prioritization frameworks such as MoSCoW, Eisenhower matrices, and the EADS model to assess program health. Location This position is available in Austin, TX; Birmingham, AL; Chicago, IL; Denver, CO; Des Moines, IA; Little Rock, AR; Milwaukee, WI; Minneapolis, MN; New Orleans, LA; or Oklahoma City, OK.

Join our innovative team as a Technical Writer at Artech Information Systems LLC in Des Moines. In this role, you will be responsible for creating clear and concise technical documentation that enhances user understanding of our products and services. You will collaborate with engineers, product managers, and other stakeholders to gather information and translate complex technical data into user-friendly content.

Description:We are seeking a skilled Desktop Support Technician to join our team in a dynamic environment. The ideal candidate will have strong proficiency in Windows 10, G Suite for Government, MS Office, and Adobe software. Familiarity with incident management tools such as ServiceNow, along with security remediation tools like Tripwire and Heat/Lumension, is highly desirable.The role requires fundamental troubleshooting skills and a basic understanding of Active Directory. If you are passionate about technology and enjoy helping others, we want to hear from you!

LightEdge Solutions, Inc. is hiring a Technical Trainer based in Des Moines, Iowa. This position centers on designing and delivering training that helps both clients and internal teams gain a solid understanding of the company’s technical products and services. Role overview The Technical Trainer develops detailed training materials and leads sessions aimed at building technical knowledge. The work includes creating resources that clarify complex topics and presenting them in a way that is accessible and engaging for participants. What you will do Create and update training materials covering LightEdge Solutions’ technical offerings Conduct training sessions for clients and internal staff Ensure participants gain a clear, practical understanding of products and services

Hello! I’m Santhosh, an Associate Recruiter seeking talented candidates like you for an exciting opportunity with our direct client. If you're interested and available for this project, please reach out!Job Title: IT Field Service Technician / Computer Driving TechnicianLocation: 700 S W 9th St, Des Moines, IA 50309 (we also hire for various locations across the U.S.)Job Type: Long-term Contract / Potential for Permanent PlacementJob Overview: As an IT Field Service Technician, you will be responsible for handling PC hardware break/fix calls across multiple locations. Essential requirements include having reliable transportation, the ability to pass drug and background screenings, and successfully completing required product training.

Join our dynamic End User Technology Desktop Engineering Team as a Desktop Support Analyst, where you will play a crucial role in managing and administering our SCCM and Intune environments.Your responsibilities will encompass desktop builds, monthly patching, and application packaging for deployment in SCCM, alongside tier 3 desktop troubleshooting.You will engage in medium to large-scale projects that impact the entire organization, providing technical leadership and vision for the technologies under your purview.We value teamwork and also encourage independent work. A strong ability to respond quickly to incidents coupled with excellent communication skills is essential.Key requirements include experience as an SCCM Administrator, planning upgrades, and implementing System Center Configuration Manager components, along with software packaging and deployment through SCCM OSD (Operating System Deployment) using task sequences.Support for SCCM infrastructure, software updates to workstations, and third-party update deployment (Ivanti) are crucial components of this role.You should be adept in administrative services, ticket management, and operational maintenance (ServiceNow experience preferred), with knowledge of Intune and Autopilot.Design and implement innovative solutions for desktop automation, including desktop builds, application packaging, deployment, and patch management for virtual desktops, as well as automation for applications packaged for Windows 10/11.Document processes and ensure continuous review for maintenance and improvement while managing and implementing monthly and immediate (zero-day) patches for corporate end-user devices running Windows 10/11.Collaborate with the Senior Engineer for Azure Virtual Desktop management, automation, maintenance, and troubleshooting.Maintain and develop the Autopilot build and imaging processes for corporate end-user devices specifically for Windows 10/11 desktops.Engage with our ticketing system to manage issues and report solutions, and troubleshoot level 3 incidents as they arise.Interaction with Microsoft or other vendor support may be required. Familiarity with Active Directory Group Policy is a plus.

As a Sales Systems Engineer at Veeam Software, you will play a crucial role in empowering our sales team with technical expertise. Your responsibilities will include collaborating with sales representatives to understand customer needs, delivering compelling product demonstrations, and providing technical support throughout the sales cycle. You will work closely with engineering teams to ensure our solutions meet customer requirements and remain competitive in the market.

Join our dynamic team at Artech Information Systems LLC as a Technical Writer. In this role, you will be responsible for creating clear and comprehensive documentation that effectively communicates complex information. Your contributions will be crucial in supporting our clients and enhancing user experiences.

Wabtec Corporation seeks a Technical Sales Representative I to support customers across the Midwest, including Illinois, Missouri, Nebraska, and Iowa. The role is based in Des Moines and focuses on building strong client relationships throughout the region. Role overview This position centers on understanding the technical needs of customers and helping them identify solutions that fit their operations. The Technical Sales Representative I plays a key part in growing sales and maintaining trusted partnerships with clients. What you will do Engage with customers to discuss their technical requirements Recommend products or services that support operational improvements Help drive sales growth while strengthening ongoing customer relationships

Global Elite Empire Consultants is looking for individuals who want to make a difference in the lives of veterans and working people. The focus of this role is to ensure that no veteran is left behind by building strong connections and offering meaningful support to those who have served. Remote work and flexibility This fully remote position is based out of Des Moines, Iowa. Set your own hours and adjust your schedule to fit your personal and family needs. What we look for Strong interpersonal skills Genuine interest in supporting veterans and their families Motivation to create a positive impact Compensation This role offers the potential for a substantial income. You have the flexibility to determine your own working hours.

K Group Companies is seeking a Field Service Technician Level II to join the team in Des Moines, Iowa. This role centers on providing dependable service and direct technical support to clients across the region. Role overview As a Field Service Technician Level II, the main focus is resolving technical issues at client sites. The work involves hands-on troubleshooting and ensuring that clients experience minimal downtime. What you will do Diagnose and troubleshoot technical problems at customer locations Address service requests promptly to keep operations running smoothly Work closely with customers to make sure their needs are met and concerns are resolved Requirements Strong problem-solving abilities and a dedication to customer satisfaction are essential for success in this position.

Join our team as a Traffic Engineer where you will play a crucial role in enhancing transportation infrastructure in the Des Moines area. Your expertise will contribute to the design and implementation of effective traffic management solutions, ensuring safety and efficiency for all road users.You will collaborate with multidisciplinary teams, engage in traffic studies, and utilize advanced modeling software to analyze traffic patterns. This is an excellent opportunity for professionals looking to make a tangible impact on community mobility.

We are seeking a dedicated and compassionate Nurse Practitioner to join our dynamic healthcare team in Des Moines. In this role, you will provide high-quality patient care, conduct comprehensive assessments, and develop individualized treatment plans. Your expertise will be crucial in ensuring our patients receive the best possible outcomes.