Technical Support Specialist (Service Desk) Level 1

To succeed in this position, you should possess:Strong knowledge of operating systems, software applications, and hardware devices. Understanding of network fundamentals. A minimum of 6 months of experience in Level 1 support. Excellent communication skills, enabling you to provide clear and concise responses. Customer service skills, including empathy, active listening, and the ability to maintain patience and professionalism. Proficiency in problem-solving to address issues quickly and effectively.