Technical Support Specialist

Join our dynamic team as a German Customer Support Specialist, where you'll play a vital role in assisting HubSpot customers through various channels including phone, chat, and web. As a trusted advisor, you'll resolve product-related inquiries and provide proactive, human-centered support, leveraging your creative problem-solving skills to help customers maximize their use of HubSpot tools and drive their business growth. Our inclusive and collaborative environment promotes continuous learning and feedback for all team members.

At Azbuka, we believe in the transformative power of literature. Our mission is to cultivate a more empathetic and imaginative world through stories that resonate with people everywhere. By creating a vibrant community of readers, we connect individuals through our charming 'corner bookshop' network, engaging online book clubs, and a diverse streaming service offering thousands of audiobooks and e-books in numerous languages.We are currently seeking a dedicated Customer Support Specialist to enhance our team.

At Klaviyo, we celebrate the diverse backgrounds, experiences, and perspectives that each Klaviyo (as we affectionately refer to ourselves) brings to our dynamic workplace every day. We firmly believe that everyone deserves an equitable opportunity for success and value the unique experiences that transcend conventional job qualifications. If you find yourself to be a close fit for this position, we encourage you to apply even if you don't meet every single requirement. Interested in discovering more about life at Klaviyo? Visit klaviyo.com/careers to learn more about how we empower creators to take control of their own journeys.Dublin, Ireland (Hybrid: 3 days per week in office)The role:As a Customer Support Specialist, known as a Product Expert at Klaviyo, you will play an integral role in our future success. Our expanding team in Dublin has quickly established itself as a vibrant hub for our EMEA operations. We are deeply committed to the success of our customers and strive to provide outstanding support with exceptional product knowledge and communication skills, consistently exceeding customer expectations. We are seeking Dutch-fluent Product Experts who are enthusiastic about assisting our EMEA customers as they grow their businesses using Klaviyo.Your Impact:Acquire a thorough understanding of the Klaviyo platform.Deliver high-quality product support for Klaviyo customers, collaborating with them to effectively resolve issues through email and live chat.Provide thoughtful communication to address inquiries from both technical and non-technical users while supporting a broad spectrum of technologies.Diagnose software issues and address escalated customer complaints using established processes.Offer guidance on non-technical queries related to marketing, sales, and e-commerce setup.Engage thoughtfully and effectively with all Klaviyo customers.Document troubleshooting processes and solutions.

At Azbuka, we are passionate about the transformative power of literature. Our mission is to create a more empathetic and imaginative world by providing captivating stories that can be accessed and shared by everyone, at any time, from anywhere. We are dedicated to building a global community of readers through our charming 'corner bookshop' chain, engaging online book clubs, and streaming subscription service, which offers thousands of audiobooks and e-books in multiple languages.We are currently seeking a Customer Support Specialist to join our dynamic team.

Join Klaviyo as a Customer Support Specialist, where you will play a crucial role in providing exceptional service to our German-speaking customers. Your primary responsibility will be to assist clients with their inquiries, ensuring they receive timely and effective solutions. This position requires a passion for helping others and the ability to communicate clearly in both German and English.

At CurrencyFair, we are committed to transforming the way individuals and businesses send and receive money globally. As a leading peer-to-peer currency exchange, we simplify and reduce the cost of cross-border money transfers. We seek passionate individuals who align with our mission to disrupt the traditional financial services landscape. If you're eager to leverage your skills to empower people to save time and money, we would love to have you join our team.Our Customer Success team at CurrencyFair is recognized for providing exceptional support to our customers, aiding them with everyday service requests including password resets, payment inquiries, and other account-related issues.We operate around the clock, dedicated to delivering an outstanding experience to both our team and CurrencyFair customers. Our goal is to resolve customer inquiries with empathy and friendliness, whether through phone or email. Success at CurrencyFair is defined by the customer feeling that their issue has been thoroughly addressed before their case is closed. This is directly linked to your performance and success metrics.Joining our team presents an opportunity to work in a dynamic, global environment that recognizes and rewards our people for providing a world-class customer experience that is positive, personal, and memorable.This position is hybrid, requiring a minimum of 2 days per week in our office located in Dublin 2.

Since its inception, Fivetran has been dedicated to simplifying access to data—making it as reliable as electricity. Our platform ensures that customer data seamlessly arrives in warehouses, fully prepared for querying, without the need for engineering or maintenance. We take pride in empowering organizations to harness the power of data to drive their decisions every day.About the RoleAt Fivetran, we are committed to building data pipelines that fuel the modern data stack for thousands of businesses. We are currently seeking a Support Account Manager (IC3) who will be a vital operational leader in managing the customer support experience for your designated accounts. Your role will involve ensuring that cases progress with urgency, customer expectations are effectively managed, and that internal teams stay aligned on priorities, ownership, obstacles, and next steps.You will be instrumental in both proactive account support and escalation management, helping to identify risks before they escalate, restoring momentum when cases lag, and coordinating complex or mission-critical issues with clarity and discipline. To excel in this position, you will need exceptional communication skills, the ability to prioritize thoughtfully, and the capability to translate technical investigations into business-relevant updates for both customers and internal stakeholders.This is a full-time position based in our Dublin office. Our hybrid work model offers a mix of remote flexibility along with in-person collaboration, requiring two days in the office each week to connect and grow as a team.

At Klaviyo, we celebrate the diverse backgrounds, experiences, and perspectives that each Klaviyo (as we refer to ourselves) brings to our workplace daily. We believe everyone deserves an equitable chance at success and value the unique experiences that each individual contributes beyond traditional job qualifications. If you find yourself to be a close match to this description, we encourage you to apply. To explore more about life at Klaviyo, visit klaviyo.com/careers to see how we empower creators to take charge of their own destinies.Dublin, Ireland (Hybrid: 3 days per week in office)The Role:As a Customer Support Specialist (known as Product Experts at Klaviyo), you will play an essential role in our future success. Our expanding PE team, based in Dublin, has become a vibrant hub for our EMEA operations. We are deeply committed to our customers' success, striving to provide exceptional assistance with the utmost quality in product knowledge and communication skills, consistently exceeding customer expectations. We are currently seeking Spanish-fluent Product Experts who are enthusiastic about delivering the highest level of support to our EMEA customers as they grow their businesses with Klaviyo.Your Impact:Gain comprehensive knowledge of the Klaviyo platform.Deliver top-notch product support to Klaviyo customers, collaborating with them to effectively resolve issues through email and live chat.Engage thoughtfully to provide solutions for both technical and non-technical users while assisting with various technologies.Identify software issues and resolve escalated customer complaints using established protocols.Offer guidance on non-technical inquiries (e.g., marketing, sales, e-commerce setup questions).Communicate effectively and thoughtfully with all Klaviyo customers.Document troubleshooting and problem-solving processes.

At Klaviyo, we celebrate the diverse backgrounds, experiences, and perspectives that each Klaviyo (as we affectionately refer to ourselves) contributes to our workplace daily. We believe that everyone deserves an equal opportunity for success and value the unique experiences that each individual brings beyond traditional job qualifications. If you feel you are a close match to this description, we encourage you to apply. To learn more about life at Klaviyo, visit klaviyo.com/careers to discover how we empower creators to take charge of their destinies.Dublin, Ireland (Hybrid: 3 days per week in office)The Role:As a Customer Support Specialist, known as Product Experts at Klaviyo, you are essential to our future success. Our expanding team in Dublin has quickly become an integral hub for our EMEA operations. We are deeply committed to the success of our customers and strive to deliver exceptional support with unparalleled product knowledge and communication skills, consistently aiming to meet and exceed customer expectations. We are on the lookout for French-speaking Product Experts who are enthusiastic about providing exceptional support to our EMEA clients scaling their businesses with Klaviyo.Your Impact:Acquire comprehensive knowledge of the Klaviyo platform.Deliver top-notch product support for Klaviyo customers, collaborating with them to efficiently resolve their concerns via email and live chat.Communicate effectively to answer inquiries from both technical and non-technical users while supporting a variety of technologies.Diagnose software issues and address escalated customer complaints using established procedures.Offer guidance on non-technical inquiries (e.g., marketing, sales, and e-commerce setup questions).Communicate thoughtfully and effectively with all Klaviyo customers.Document troubleshooting and problem resolution processes.

At Azbuka, we hold a firm belief that literature has the power to transform the world. Our mission is to cultivate empathy and creativity through captivating stories that can be accessed and shared by anyone, anytime, anywhere. By nurturing a global community of readers, we connect people through our unique 'corner bookshop' chain, engaging online book clubs, and a streaming subscription service that offers thousands of audio and e-book titles in multiple languages.We are excited to welcome a Senior Manager of Customer Support to our dynamic team.

At CurrencyFair, we are dedicated to transforming the global money transfer landscape. As a leading peer-to-peer currency exchange platform, we empower individuals and businesses to send and receive money internationally in a more convenient and cost-effective way. We invite passionate and skilled individuals to join our mission to challenge the traditional financial services sector. If you are enthusiastic about applying your expertise to help others save both time and money, we want to hear from you.Our Customer Success team at CurrencyFair stands out as a premier group focused on assisting our customers with their everyday service requests, such as password resets, payment inquiries, and other account-related queries.We operate 24/7 and are committed to delivering an exceptional experience for our team and our customers. Our approach emphasizes empathy and friendliness, whether communicating via phone or email. The CurrencyFair experience is defined by our success in ensuring that customers feel their issues are fully resolved before concluding their inquiries. Your performance and success metrics are directly tied to this commitment.Joining our team provides you the opportunity to thrive in a growing, global environment that recognizes and rewards our people for delivering outstanding customer experiences that are positive, personalized, and memorable.This is a hybrid position, requiring a minimum of 2 days per week in our Dublin office.

Join the dynamic team at Mercier Consultancy Group as a French-Speaking Customer Support Specialist for a prestigious FinTech company located in Greece. This position is ideal for individuals who are passionate about the intersection of finance and technology and are committed to providing outstanding customer service. In this role, you will guide clients through their inquiries related to financial services and products, offering support in French.Key Responsibilities Respond to customer inquiries about FinTech products, applications, and services via phone, email, and chat in French. Deliver clear, precise information on product features, pricing, and account management. Assist customers with technical issues pertaining to online banking and financial transactions. Quickly resolve customer complaints and inquiries to ensure high satisfaction rates. Maintain detailed records of customer interactions in the CRM system. Work closely with internal teams, including technical support and product development, to improve service quality. Stay updated on industry trends and company offerings to effectively assist customers.

About OmniOmni is a cutting-edge business intelligence and embedded analytics platform dedicated to empowering customers to explore, comprehend, and act on their data insights.With our headquarters located in San Francisco and operational hubs across EMEA and APAC, we are supported by prestigious investors such as ICONIQ Growth, Theory Ventures, First Round Capital, Redpoint Ventures, Google Ventures, Snowflake Ventures, and Databricks Ventures.About the RoleWe are seeking passionate data enthusiasts to join our Product Expert team, delivering outstanding technical support to our diverse customer base.As a Product Expert at Omni, you will leverage your expertise in SQL, data analytics, and the Omni platform to assist customers in tackling data challenges, mastering best practices, and efficiently navigating our offerings. You will represent Omni externally while amplifying the voice of the customer internally, ensuring their needs are recognized and addressed.We pride ourselves on delivering exceptional, high-touch technical support throughout the customer journey, and the Product Expert plays a pivotal role in shaping the customer experience!Your Responsibilities:Develop in-depth expertise in the Omni product and industry best practices.Support Omni’s customers, including data professionals eager to stay ahead in data technology, potential clients, and partners through Slack, addressing their product navigation and data challenges.Deliver proactive, positive, and innovative technical support, going beyond surface-level inquiries to uncover effective solutions.Remain informed on ongoing product enhancements and feature rollouts.Convey customer needs in internal conversations with Product and Engineering teams.Collaborate with Solutions Engineering to identify trends and propose product and tooling enhancements to elevate customer satisfaction.Provide insights on actual usage across departments to guide product development and marketing strategies.Document feature requests and generate comprehensive bug reports.Foster a culture of continuous improvement and customer advocacy within the team.

Position Title: Senior IT Support Specialist (Dublin) Entity: Kroll Bond Rating Agency Europe Limited Employment Type: Full-time Location: Dublin, Ireland Summary/Overview: Kroll Bond Rating Agency (KBRA) is on the lookout for a highly skilled Senior IT Support Specialist to become a pivotal part of our expanding technology team in Dublin, Ireland. This role may require occasional travel to various EU/UK locations. As a hybrid position, you will work in the office for three core days (Tuesday through Thursday), while having the flexibility to work remotely for the remaining two days. In case of emergencies, you may be expected to report to the office on non-core days, with rare weekend work possible. About the Job: As our senior on-site support technician, you will manage day-to-day IT support for our Dublin and London offices, which host over 50 employees each and are experiencing significant growth. Your responsibilities will include onboarding and offboarding employees, setting up video conferencing systems, and troubleshooting various system, network, and infrastructure issues as they arise. You will serve as the first line of support for KBRA in the EU/UK, catering to both remote and on-site users. A significant focus will be on providing remote support for our US-based employees, totaling over 500 staff members. You will collaborate with the IT support team to maintain our internal ticket queue and escalate critical issues to the relevant teams promptly. Additionally, you should be prepared to assist EU/UK employees during urgent situations, which may occur outside traditional working hours. Success in this Role Requires: The ability to thrive in a fast-paced, dynamic environment with minimal supervision, alongside exceptional interpersonal and communication skills. You should be detail-oriented, project management-focused, and possess strong problem-solving and analytical skills. Familiarity with the following processes, technologies, and qualifications is essential: 5+ years of experience in IT support within a corporate setting Degree in Computer Science or equivalent work experience Proficiency in configuring and setting up workstations, and participating in office relocations Experience with Windows 11 and Office 365 installation and troubleshooting Strong technical knowledge of networking concepts and protocols Excellent customer service skills and a proactive approach to support Ability to work collaboratively in a team environment

Role Overview Toast, Inc. is looking for a Senior Bilingual Technical Customer Care Specialist to join the team in Dublin, Ireland. This role supports customers in both English and French, helping maintain Toast’s reputation for strong service. What You Will Do Troubleshoot technical issues for customers, identifying root causes and providing clear solutions Communicate with customers in English and French, adapting to their needs and ensuring they feel supported Work to resolve problems efficiently, aiming for a smooth customer experience What Sets This Role Apart Bilingual skills are central to this position. The team values clear communication and a steady approach to technical problem-solving. Every customer interaction is a chance to reinforce Toast’s commitment to service.

Catalyx is actively looking for a dedicated Customer Service Supply Chain Specialist to become an integral part of our team at our client site in Dublin for an initial contract period of 12 months.About Us:Catalyx is a leading expert in optimizing operational processes, with a presence in both North America and Europe. Our company specializes in automating and enhancing R&D, production, packaging, and delivery processes on a global scale, utilizing an advanced mix of products, technologies, and lifecycle services.We pride ourselves on being a reliable partner for delivering top-notch lifecycle services to regulated and high-risk markets. With our unwavering commitment to innovation and excellence, we collaborate with life sciences and other highly regulated organizations to help them improve efficiency and achieve success. As part of this mission, we are continually developing our on-site teams to support the enhancement of customer operations.Key Responsibilities:Coordinate and oversee the sales order entry processes, including orders, acknowledgments, invoicing, and credits.Address queries from customers and the sales team promptly and effectively.Provide timely support to the commercial team with responses to inquiries.Develop a thorough understanding of products and processes to facilitate quick and accurate responses to customer questions.Participate in regular business reviews, conference calls, and face-to-face meetings based on defined customer portfolios.Collaborate with distribution to ensure accuracy in schedule adherence.Work with manufacturing to maintain schedule accuracy.Engage with commercial, manufacturing finance, and Financial Shared Services to ensure accurate material and customer master setups.Maintain precise customer forecast information to support all planning activities.Organize and maintain accurate customer files for all orders and business reviews.Prepare weekly and monthly metrics as directed by site management in a timely manner.Ensure full compliance with all regulatory requirements.Adhere to Quality and EHS policies and procedures at all times.Perform other duties as assigned by your manager.Qualifications:A diploma or degree in business or a technical field, preferably in Supply Chain Management.Prior experience in a customer service role within the pharmaceutical and supply chain sectors.In-depth knowledge of logistics supply chain management models and the ability to effectively manage interactions with freight forwarders.Understanding of forecasting and supply and demand supply chain models.Excellent communication and interpersonal skills are essential.

Join our dynamic team at Toast as a Senior Bilingual Customer Care Specialist, where your proficiency in both English and French will be invaluable in providing exceptional customer support. You will engage with diverse clients, addressing their inquiries and ensuring a seamless experience with our platform. Your expertise will help foster strong relationships with our users, enhancing their overall satisfaction and loyalty.

Klaviyo seeks a Bilingual Onboarding Specialist (French Speaking) based in Dublin to help clients begin their journey with the Klaviyo platform. This position centers on supporting new customers and ensuring they feel confident using Klaviyo’s tools from the start. Key responsibilities Guide clients step by step through the onboarding process Communicate and provide support in both French and English Work to make the onboarding experience smooth and successful for every new user Requirements Fluency in both French and English Strong communication skills for delivering clear, helpful guidance to customers

Catalyx is excited to announce an opportunity for a Customer Service Supply Chain Specialist to join our dynamic team on-site in Dublin. This role is offered on an initial contract basis for 12 months.About Us:Catalyx is a leader in optimizing operational processes, with a robust presence across North America and Europe. Our expertise lies in automating and enhancing R&D, production, packaging, and delivery processes globally, utilizing a sophisticated array of products, technologies, and lifecycle services.We pride ourselves on being a trusted partner, delivering exceptional lifecycle services to high-risk and regulated markets. Our unwavering dedication to innovation and excellence drives us to collaborate with life science and other highly regulated organizations, empowering them to boost efficiency and achieve success. We are committed to continuously developing our on-site teams to advance customer operations.Key Responsibilities:Coordinate and oversee the sales order entry process, including orders, acknowledgments, invoicing, credits, and more.Respond promptly to inquiries from customers and the sales team.Assist the commercial team by providing timely responses to inquiries.Familiarize yourself with our products and processes to ensure swift resolutions to customer queries.Participate in regular business reviews, conference calls, and face-to-face meetings based on defined customer portfolios.Collaborate with distribution to ensure accuracy in schedule adherence.Work closely with manufacturing to maintain schedule accuracy.Engage with commercial, manufacturing finance, and financial shared services to ensure accurate material and customer master setups.Maintain precision in customer forecast information to support planning activities.Organize and maintain accurate customer files for orders and business reviews.Prepare weekly/monthly metrics as directed by site management.Ensure compliance with all regulatory requirements.Adhere to Quality and EHS policies and procedures at all times.Perform any other duties as assigned by your manager.Qualifications:A third-level diploma or degree in business or a technical field, ideally in Supply Chain Management.Prior experience in a customer service role within a pharmaceutical and supply chain environment.Comprehensive knowledge of logistics supply chain management models and the ability to effectively interact with freight forwarders.Understanding of forecasting and supply and demand supply chain models.Excellent communication and interpersonal skills.