Technical Support Staff

About Adyen Adyen stands as the premier financial technology platform, empowering leading enterprises with comprehensive payment solutions, insightful data analytics, and a suite of financial products tailored for a global market. We partner with industry giants such as Meta, Uber, H&M, eBay, and Microsoft to facilitate their growth and efficiency. Join us as we continue to innovate and tackle unique challenges in the payments landscape. Position Overview As the Technical Support Team Lead based in Amsterdam, you will spearhead a dedicated team serving as the primary contact for Adyen's global merchants. You will be responsible for mentoring and developing your team to address complex technical and operational inquiries. Daily, you will collaborate with various departments, including Operations, Engineering, Product, Account Management, and Sales, to ensure exceptional service delivery. Our team prides itself on being merchant-focused, highly motivated, and committed to collective success. You will work within an international group that values diverse skills and backgrounds, operating around the clock to support our global clientele with a 'follow the sun' approach.

About s4ds4d is an innovative Software as a Service (SaaS) company dedicated to empowering Quick Service Restaurants (QSRs) with an omnichannel operating system designed for optimum efficiency and effectiveness. Our mission is to help restaurants maximize their order potential by leveraging cutting-edge technology and a diverse array of functionalities. Our team thrives on collaboration and accountability, creating a work environment that supports flexible working conditions. Recognized as one of the top-performing SaaS companies in the Netherlands by Deloitte Technology Fast 50 and Saas100 (MT/Sprout), we are proud to be at the forefront of our industry. We are on the lookout for a Team Lead Support to enhance our support efforts with our partners.Job OverviewWe seek a dedicated Team Lead Support who will be instrumental in ensuring exceptional service delivery to our esteemed clients, including New York Pizza, Telepizza, Apache Pizza, and Pizza Hut. The Support team plays a crucial role in assisting our customers to fully benefit from our solutions. When inquiries arise from our partner headquarters or specific outlets, they turn to our Support team for assistance.The Support team, composed of Support Heroes—students working shifts from 5:00 PM to 11:00 PM—represents the first point of contact during our busy “Hungry Hours.” They address queries ranging from operational adjustments, such as store opening hours and promotional setups, to technical issues like system bugs or outages. In this role, you will be responsible for managing and mentoring this team.Your focus will be on coaching the Support Heroes, refining processes, and implementing proactive measures to minimize recurring inquiries. This includes conducting training sessions for franchisees and store staff. During office hours, you will also address incoming queries from our partners, although they tend to be less frequent during the day.Collaboration is key; you will work closely with our Head of Operations and COO to transform Support into a true driver of customer satisfaction, ensuring continuous improvement in our service levels.

Are you eager to play a pivotal role in a growing and ambitious OGGZ team? Are you skilled in planning, organizing, and connecting people? Do you want to contribute to providing appropriate support for vulnerable Amsterdam residents? If so, the position of Team Supporter at OGGZ Team may be the perfect fit for you.What We Offer:Our employment conditions for this role are in accordance with the CAO GGZ.Contract: Starting from 20 hours per week (hours negotiable)Salary: FWG 40 between €2,804 and €3,803 gross based on a 36-hour work weekExtras: 8.33% year-end bonus, 8% vacation pay, pension scheme, and travel expense reimbursementDevelopment: Opportunities for both professional and personal growthReferral Bonus: Refer a colleague and receive up to €500 netWhere You Will Work:The OGGZ Team is expanding. With the addition of Intensive Cleaning Support staff and the achievement of the planned formation of 11 FTE guiding staff (intakers and personal guides), our processes are becoming more complex. The journey of a client involves multiple phases and various disciplines within the team. Planning activities, coordinating actions, and connecting Amsterdam residents to the right staff requires continuous engagement.

Join our dynamic team at imc as an HRIS Team Lead, where you will spearhead our HR technology initiatives with a primary focus on leadership, technical proficiency, and global team guidance. This role integrates extensive expertise in HRIS and Workday with a commitment to inspiring leadership and decisive action. As the leader of a globally distributed HRIS team, you will set strategic priorities and guarantee the reliability, scalability, and effective management of our HR systems. Your influence will be crucial in defining how HR technology enhances the business landscape and employee experience while fostering a high-performing team across diverse regions. This position is ideal for a hands-on leader who thrives on developing talent, optimizing systems and processes, and guiding teams in a dynamic and evolving environment.

Escape is looking for a Technical Support Staff member to join the team supporting our restaurants Heck’s, Chez van Rijn, and De Kroon, all located at Rembrandtplein in Amsterdam. This role centers on hands-on maintenance and repair work within a lively hospitality setting. Key responsibilities Carry out maintenance and minor repairs throughout the restaurants. Install decorations, lighting, and wall art as needed. Fix damaged furniture, equipment, or installations. Set up new equipment or furniture on site. Paint and refresh walls and furniture to maintain a welcoming atmosphere. Support a variety of facility-related tasks as they arise. What we offer A varied role in a lively hospitality environment in Amsterdam. Work alongside an enthusiastic and supportive team. Complimentary lunch during working hours. Flexible position with space for personal initiative. Salary based on experience, knowledge, and background.

At Datadog, we are not just a company; we are a community of passionate product experts dedicated to empowering our clients through exceptional technical support. The Technical Solutions team plays a pivotal role in our global expansion efforts by enhancing the experience of both prospective and existing customers. As a Premier Support Engineer (PSE), your primary responsibility will be to assist our Premier Customers with their technical inquiries regarding the Datadog platform. You will engage with our clients through various support channels and participate in cadence calls, demos, presentations, and conferences, contributing to exciting side projects along the way. This role allows you to directly influence the success of our Premier Customer base in a dynamic environment that fosters growth and innovation.At Datadog, we prioritize a collaborative office culture that enhances relationships and sparks creativity. Our hybrid workplace model enables our Datadogs to achieve a work-life balance that suits their individual needs.

Are you a dynamic team leader who thrives on managing numbers and motivating people? Do you want to build robust financial processes while making a significant impact during a SAP implementation? As a Team Lead at Feenstra, you will oversee two essential teams within Finance Operations. Your mission is to ensure our accounts receivable and accounts payable processes run smoothly, efficiently, and are future-proof.You will enjoy a high level of responsibility, ample freedom, and work in a fast-paced organization.This is how you will make a difference!As a Team Lead, you stand at the intersection of people, processes, and numbers. You begin your day with a brief meeting with your teams to discuss priorities and areas needing extra attention. You quickly identify where energy is high and where adjustments are needed, responding immediately.You maintain oversight of workload, ensuring that outstanding items do not accumulate unnecessarily and that invoices flow smoothly through the workflow. Not by doing everything yourself, but by empowering your team members. You coach, ask questions, and challenge them to work smarter.Simultaneously, you look beyond the immediate tasks. Where can the process be more efficient? Which steps can be simplified? How do we ensure that the SAP implementation is not only technically sound but also practical for the team? You regularly communicate with other leaders within Feenstra, who see you as a reliable partner that contributes ideas and takes responsibility. Thanks to your approach, the administrative burden stays low, and we maintain control over our financial flows.You will lead two teams of 7 colleagues each within Finance Operations, playing a crucial role in our financial processes.Accounts Receivable: This team focuses on both the business and private sectors. They handle reminders and collections, collaborate with a collection agency, address customer inquiries, and set up payment arrangements. They also conduct credit checks and manage bank guarantees, merging results-oriented and customer-focused approaches.Accounts Payable: This team processes approximately 250,000 invoices annually, from data entry and coding to guiding invoices through the approval and payment workflow. Here, accuracy, structure, and efficient processes are paramount, especially with the ongoing SAP implementation. Both teams consist of dedicated professionals, and you provide direction, connection, and continuous improvement.

As the Fraud Operations Team Lead at bunq, your primary objective is to spearhead our frontline defense against fraudulent activities. You will oversee and expand our Fraud Operations team, ensuring swift and precise resolutions to all types of fraud threats, thereby safeguarding our users and their finances.Importance of Your Role:At bunq, we prioritize user convenience. When our customers encounter potential fraud threats, they rely on us to respond with speed, empathy, and accuracy. You will lead the team on the front lines, guaranteeing that every case is treated with diligence and efficiency, upholding user trust and security.Key Responsibilities:Enhance operational excellence: Cultivate a high-performing team by establishing clear objectives, streamlining processes for efficiency and accuracy, and proactively eliminating obstacles.Take charge of the entire fraud case lifecycle: You will have complete ownership, from the initial detection and investigation to the final resolution, including all communications with users and third parties.Champion quality and empathy: Ensure every investigation adheres to the highest standards and that all user interactions reflect empathy and care.Ideal Candidate Profile:You possess strong empathy and emotional intelligence, enabling you to comprehend our users' needs and concerns.You are a methodical thinker, capable of making independent and confident decisions.You demonstrate tenacity and a relentless pursuit of excellence, ensuring user satisfaction.You have a proactive mindset oriented towards AI, eager to leverage technology for smarter processes.

Lead a team that embodies exceptional service.In a theater where every evening is unique, one thing remains constant: our service must be impeccable. As the Team Leader of Service & Support, you will be the steady force in a dynamic environment. You will ensure that the team is adequately staffed, systems are operational, processes are clear, and visitors receive professional assistance. In this role, you will have the opportunity to develop a department that radiates quality and professionalism, directly influencing the experience of 400,000 visitors each year.Your Role at CarréService & Support is the heartbeat of our visitor experience. This team handles inquiries about ticket sales, promotions, accessibility, practical information, and occasionally, complaints. You will be fully responsible for the functioning, development, and results of this team. Collaborating closely with Ticketing, Marketing, Operations, and external partners, you will ensure that information is accurate, systems are functional, processes are clear, and the team is forward-looking. The impact of your role? When you perform well, visitors experience tranquility, clarity, and trust. Colleagues will appreciate the structure, predictability, and strong collaboration.What Will You Do?Combine people-oriented leadership with operational oversight and system accountability.Lead and coach the Service & Support team, conducting performance reviews, development discussions, and annual evaluations.Be responsible for KPIs such as response times, accessibility, and quality, including weekly/monthly reporting.Create staff schedules and manage staffing four weeks in advance, within budgetary and FTE constraints.Monitor workload (including box office and porter staffing from Service & Support) and identify bottlenecks timely.Professionally handle complex customer inquiries.Translate feedback from customer interactions into actionable improvements.

Join Our Team as a Regional SEO Team LeadTransPerfect’s Digital department is in search of a seasoned Regional SEO Team Lead to spearhead the delivery, expansion, and operational excellence of SEO services across a vital global region.This senior operational leadership role encompasses the management of all SEO services, including Technical SEO, On-Page SEO, and AIO/GEO/LLM, within the designated region (Americas & LATAM or EMEA & APAC).The Regional SEO Team Lead will supervise a dedicated SEO team, ensuring high-quality outcomes within the global SEO frameworks, fostering innovation, enhancing operational efficiency, and sustaining robust commercial health across client relationships.Reporting directly to the Global Director of Digital Strategy, this role aligns strategic direction with regional execution, ensuring SEO strategies meet global best practices while being tailored to regional requirements.In this capacity, the Regional SEO Team Lead will share responsibility for expanding existing client accounts, supporting retention efforts, and achieving defined margin objectives, directly contributing to the agency's profitability and overall success.

Join Adyen as a Team Lead in Learning & Development. In this pivotal role, you will spearhead initiatives aimed at enhancing our learning frameworks and employee development programs. You will be responsible for guiding a talented team, ensuring they have the resources and support necessary to excel in their roles. Your leadership will help cultivate a culture of continuous learning and innovation across the organization.

Join JetBrains as a Technical Operations Manager to lead our dynamic design team. In this pivotal role, you will oversee the operational aspects of our design initiatives, ensuring that projects run smoothly and efficiently.Your expertise will guide the team in delivering innovative design solutions that meet our strategic objectives. Collaborating closely with cross-functional teams, you will be instrumental in refining processes and fostering a culture of creativity and excellence.

Role Overview Team Lead, Enterprise Customer Success at studytube guides the Enterprise Customer Success Managers (CSMs) serving our largest clients in the Benelux region. This role combines team leadership with direct client engagement, ensuring both the team's growth and the delivery of value to enterprise accounts. Reporting to the VP of Customer Success, this position balances hands-on coaching, operational oversight, and a personal portfolio of key accounts. The goal: empower the team, maintain high standards, and support client success at scale. What You Will Do Lead and Coach: Guide a team of Enterprise CSMs, providing individual coaching, support during challenges, and acting as the main point of contact for escalations. Portfolio Management: Deliver analytical insights on the Benelux enterprise portfolio at set intervals. Assess churn, contraction, and expansion (both known and at-risk), and help steer Net Revenue Retention (NRR) and Gross Revenue Retention (GRR). Quality Assurance: Oversee Quarterly Business Reviews (QBRs), Strategic Reviews, and senior-level escalations to ensure high-quality outcomes and uphold team standards. Client Engagement: Manage a select group of enterprise accounts directly, keeping close to client needs and challenges to inform your coaching. Cross-Functional Collaboration: Work with Sales and Account Management on cross-sell and upsell opportunities, coordinate with Implementation for smooth client handovers, and share strategic insights with the VP of Customer Success. Location This position is based in Amsterdam, Noord-Holland, Netherlands.

Ben jij gepassioneerd in het helpen van anderen, heb je een scherp oog voor detail en ben je op zoek naar een uitdagende rol binnen een dynamische organisatie? Bij Studytube zijn we op zoek naar slimme, flexibele en enthousiaste professionals die samen met ons willen bouwen aan de toekomst van ons educatieve platform! Jij speelt een cruciale rol in het waarborgen dat klanten en partners het maximale uit onze diensten halen, terwijl je voortdurend bijdraagt aan de optimalisatie van onze klanttevredenheid en service.Jouw verantwoordelijkhedenAls Technical Support Specialist heb je een belangrijke functie binnen ons team. Je bent het eerste aanspreekpunt voor L&D-professionals en biedt hen technische ondersteuning bij het gebruik van ons platform. Je adviseert en begeleidt klanten en partners, zodat zij het meeste uit onze diensten kunnen halen en tevreden blijven. Je werkt ook actief aan het verbeteren van onze dienstverlening en communicatie. Om de klanttevredenheid te waarborgen organiseer je elke zes weken een product Q&A webinar, waarin je vragen beantwoordt, ontwikkelingen toelicht en feedback verzamelt om ons platform verder te optimaliseren.In deze rol ben je verantwoordelijk voor:Het snel en efficiënt oplossen van technische vragen van klanten en partners via e-mail en telefoonAnalyseren en verbeteren van gebruikersprocessen om de klantreis te optimaliserenSignaleren van knelpunten en klantfeedback om samen met het productteam en Customer Success Managers productverbeteringen door te voerenVertalen van inzichten naar concrete acties en regelmatig klanten informeren over verbeteringenMeedenken over slimmere processen en manieren om de dienstverlening te verbeteren, met als doel efficiënter werken en verhoogde klanttevredenheid

Over VandebronVandebron begon zijn avontuur in 2014 met het doel de energietransitie transparanter te maken door consumenten rechtstreeks te verbinden met lokale, groene energieproducenten. In ons tweede hoofdstuk streven we ernaar om 100% groene energie, altijd en overal beschikbaar te maken. Dit doen we met innovatieve oplossingen zoals het flexibele gebruik van wind- en zonne-energie, slim opladen van elektrische voertuigen en efficiënte energieopslag. Bij Vandebron wachten we niet af; we nemen een actieve rol in het creëren van een duurzame toekomst met een vleugje rebellie.Jouw rolAls Team Lead Special Care ben je verantwoordelijk voor het aansturen van een team dat zich richt op de financiële afhandeling en ondersteuning van klanten in kwetsbare situaties. Gedurende het grootste deel van je tijd (80%+) coach je een team van 6 vaste en 2 flexibele Special Care medewerkers, waarbij je samenwerkt met de Manager Special Care en HR-verantwoordelijk bent voor jouw team.Je fungeert ook als inhoudelijk specialist door complexe processen zoals incasso, schuldhulpverlening en betalingsregelingen te analyseren, structurele knelpunten te signaleren en bij te dragen aan duurzame verbeteringen. Dit alles combineer je met mensgericht leiderschap en het waarborgen van Vandebrons financiële gezondheid, wat directe maatschappelijke impact heeft.VerantwoordelijkhedenAansturen en ontwikkelen van Special Care medewerkers met focus op empathie, kwaliteit en financiële processen.Monitoren van prestaties en KPI’s (zoals service levels en incassoresultaten) en hier actief op bijsturen.Analyseren en verbeteren van werkprocessen binnen het Special Care domein.Uitvoeren van kwaliteitsmonitoring op gesprekken en dossiers met gerichte feedback.Bewaken van compliance met wet- en regelgeving rondom incasso en kwetsbare klanten.Beheren van de dagplanning en bezetting in samenwerking met Workforce Management.Wat breng je mee?Minimaal 2 jaar ervaring in een financiële operations of klantcontactomgeving.Leidinggevende ervaring is een pluspunt, maar niet verplicht.Kennis van facturatie-, incasso- en betalingsregelingen (ervaring met schuldhulpverlening is een pré).Ervaring met CRM- en backofficesystemen (zoals Salesforce, Zendesk of Ecedo).Vloeiende beheersing van de Nederlandse taal in woord en geschrift.

Amsterdam | Fulltime (32-40 uur) | HybrideIn de rol van Teamlead Sales Development ben je niet alleen een coach, maar ook een actieve deelnemer in ons team. Je bent verantwoordelijk voor het stimuleren van de groei en prestaties van onze Sales Development Representatives (SDR's). Deze functie vereist een combinatie van hands-on outbound sales, coaching, wervingsstrategieën en procesoptimalisatie. Je bent een meewerkend voorman die niet alleen meetings boekt, maar anderen ook helpt om dit te verbeteren.Concreet houd je je bezig met:Voorbeeldfunctie: actief deelnemen in het team en zelf meetings boeken met potentiële klanten.Coaching: het bijwonen van calls, het voeren van 1-op-1 sessies, roleplays en het geven van directe feedback.Sturing op KPI's: dagelijkse monitoring en bijsturing van prestaties.Verbeteren van processen en tooling: voortdurend zoeken naar verbeteringen in onze processen en bijbehorende hulpmiddelen.Schakel tussen Marketing & Sales: zorgen voor een synergie tussen marketingcampagnes en onze outbound strategie.Teamgroei: verantwoordelijk voor het werven en onboarden van nieuwe SDR's, met als doel vijf nieuwe teamleden in 2026.Rapporteren: rapporteren van team- en individuele prestaties aan de Head of Demand Generation.

Are you a technical leader with a passion for platform strategy?At Cloudmuscle, we are searching for a talented individual to join the innovative in-house Salesforce team of one of our key clients.We are looking for someone who values collaboration, enjoys working with diverse teams, and is motivated to make a real impact.This is a dedicated assignment lasting one year, with the intention of transitioning into a direct position with our client afterward.If we see a potential match, one of our recruiters will reach out to discuss the role further.About CloudmuscleFounded in 2020, Cloudmuscle is a Salesforce Partner specializing in helping Staffing & Recruitment organizations achieve an annual growth of 20%. We provide efficient Salesforce solutions that enable agencies to work faster and more effectively.The RoleIn this role, you will provide the technical leadership and guidance that the Salesforce team currently lacks. You will own the technical roadmap and serve as a trusted technical advisor to management on all matters related to Salesforce.You will work closely with the Business Product Owner to collaboratively shape the platform roadmap: the Product Owner brings in-depth knowledge of business processes, while you contribute the technical vision and platform strategy.Technical Team LeadershipYou will guide and develop a technically skilled Salesforce team. You will provide technical leadership, coaching, and establish standards that the team is ready for, while helping team members further develop their capabilities.Roadmap PartnershipAlongside the Business Product Owner, you will co-own the platform roadmap. Together, you will combine business process knowledge with technical platform strategy to jointly determine direction, technical vision, feasibility, and architectural choices.Technical Advisor to ManagementYou will advise management on Salesforce direction, investments, and platform capabilities. You will translate technical possibilities into business value and assist in making informed decisions.Incident ManagementWhen issues arise, you remain calm. You will lead the technical incident response, communicate clearly, and focus on root cause analysis and sustainable solutions.CRM OwnershipYou will cultivate a deep understanding of Salesforce and Mysolution (ISV): functionalities, configuration options, and roadmap, complementing the existing knowledge within the team.

About GigsAt Gigs, we are revolutionizing mobile services by creating an operating system that allows tech companies to seamlessly integrate global connectivity into their offerings.Similar to how Stripe empowers businesses to add payment options within moments, Gigs enables platforms to incorporate connectivity, thus merging conventional telecom with innovative technology. We simplify the complexity of telecom, automating provisioning for various sectors, from fintechs introducing mobile services to HR platforms providing work phone plans.Our team comprises around 100 talented individuals across the US and Europe, supported by nearly $100 million in funding from notable investors like Ribbit Capital, Google, and Y Combinator. As one of the fastest-growing tech companies, we unite early-stage engineers, product designers, and business experts from renowned firms such as Stripe, Airbnb, and Shopify. We are addressing significant technical and regulatory hurdles to ensure a truly seamless connectivity experience.If you have a passion for exploration, innovation, and desire to influence the future of telecom, we would be excited to connect with you.The RoleAs a Technical Support Engineer, you will be the cornerstone of our support operations. Your commitment to excellence will shine through in every interaction, whether you're assisting a business customer or an end-user, adapting intuitively to their unique perspectives. You will not merely address the tickets assigned to you; instead, you will take ownership of a healthy support queue, ensuring the entire operation functions seamlessly.In this position, you will serve as the primary escalation point for intricate connectivity issues that challenge our Tier 1 partners. You will traverse the entire technical stack—debugging API logs and troubleshooting live network connectivity problems for end-users. Acting as a bridge, you will translate technical root causes into straightforward solutions for our customers while providing essential insights back to our Product and Engineering teams. Your efforts will ensure that when users need to connect, the Gigs platform delivers effectively.This position is based in our Amsterdam hub.

About ContentstackContentstack is dedicated to revolutionizing digital experiences through a unique combination of advanced content management, customer data insights, personalization, and AI technology. Renowned brands like AirFrance KLM, ASICS, Burberry, Mattel, Mitsubishi, and Walmart trust our platform to navigate today's competitive digital landscape and achieve their strategic goals.Our team at Contentstack is passionately committed to serving our customers and the communities we operate in. We take pride in our exceptional customer service and our global outreach initiatives, which include support for Pledge 1% and Girls Who Code.Discover more at www.contentstack.com.Who We AreAt Contentstack, we are more than just coworkers; we are a community. Our mission is to foster equity among our employees, partners, and customers. We cherish our global diversity while remaining closely knit and connected. We challenge norms and strive to do what is right, even in the absence of oversight. With a focus on innovation, our goal is to empower organizations to share their narratives and engage meaningfully with their audiences through inspiring and contemporary experiences. We deeply care for our customers and the communities we serve. Join us in our journey! #OneTeamOneDream.What We Are Looking ForWe are in search of a proactive and strategic Team Lead for Business Development Representatives (BDRs) to enhance process efficiency, mentor a high-achieving team, and expand our outbound prospecting initiatives. This position is perfect for a leader who excels at creating repeatable processes, utilizing automation tools for enhanced efficiency, and nurturing collaboration between marketing and sales teams. If you are passionate about creating scalable systems, coaching teams, and innovatively driving pipeline growth, we would love to connect with you!