Qualifications
Proven experience in technical writing and content development, with a strong proficiency in MS PowerPoint and advanced skills in MS Word for creating professional documentation. Experience in project or program management, particularly in the development of technical documentation for new products across diverse industries, working collaboratively with engineers, marketing professionals, and managers. Understanding of human interaction and usability principles, with a background in adult learning theory as it relates to instructional documentation.
About the job
We are seeking a dedicated Technical Writer to lead and oversee the creation of technical documentation aimed at IT administrators. This role encompasses the development of instructional guides, product documentation, Product Requirements Documents, and Marketing Requirements Documents, among other technical resources.
In this position, you will utilize existing documentation and collaborate closely with product teams to gather essential information, ensuring the production of comprehensive and scalable documentation that enables customers to efficiently execute pilot projects independently.
Your responsibilities will also include gathering customer feedback through online surveys tailored for IT administrators and end-users. After customers complete their pilot projects and surveys, you will compile the results and generate reports that effectively communicate these findings, adding value to both product teams and senior management. Additionally, you will assist in converting technical content into customer-friendly formats, such as PowerPoint presentations, as required.
About Procom Services
Procom is a premier provider of professional IT services and staffing solutions for businesses and government entities in Canada. With revenues exceeding $500 million, Procom has been recognized by the Branham Group as the 3rd largest professional services firm in Canada, establishing itself as the largest Canadian-owned IT staffing and consulting company. Procom specializes in various staffing areas including:Application DevelopmentProject ManagementQuality AssuranceBusiness/Systems AnalysisData Warehouse & Business IntelligenceInfrastructure & Network ServicesRisk Management & ComplianceBusiness Continuity & Disaster RecoverySecurity & Privacy