Technical Writer at USTech Solutions | Buffalo

Join Talos: The Backbone of Digital Asset MarketsEstablished in 2018, Talos is at the forefront of providing institutional-grade trading technology tailored for the global digital asset market, empowering leading entities within the cryptocurrency ecosystem. Our mission is to facilitate the widespread adoption of digital assets by establishing seamless connections between institutions and the digital asset landscape. We are dedicated to creating an innovative and reliable platform that supports every aspect of the trading lifecycle.At Talos, we cultivate a workplace that promotes kindness, respect, and the value of diverse viewpoints, ensuring inclusivity at every step. We recognize that every team member contributes unique insights and skills essential for driving Talos forward. Our culture is built on trust, integrity, collaboration, and collective growth.Comprising a close-knit yet globally distributed team of seasoned engineers and business leaders, we operate from hubs in New York, London, Singapore, and Cyprus. Whether you work in-person or remotely, you will thrive in a hybrid-friendly environment where your talents and insights are pivotal in shaping our extraordinary journey.Position Overview: Technical Solutions EngineerWe are looking for a Technical Solutions Engineer to spearhead technical implementations and connectivity integrations for our institutional clients and trading counterparties. This role is pivotal, sitting at the crossroads of client services and technical integration. You will oversee the onboarding process for exchanges, liquidity providers, and institutional clients onto the Talos platform, ensuring seamless connectivity and the successful deployment of our trading infrastructure. This is an implementation-centric position, distinct from production support, demanding structured project execution, technical proficiency, and proactive client engagement.

Join our dynamic team as a Solutions Engineer, where you will serve as the technical backbone of our sales force. If you are passionate about engaging with clients and tackling intricate technical challenges, this is the perfect role for you.In this role, you will:1.) Collaborate closely with our sales representatives from the initial engagement, designing tailored platform demonstrations, leading these demonstrations, and offering ongoing technical support throughout the engagement process.2.) Develop the technical framework for custom demonstrations, workshops, and pilot programs.

Department Overview:The Client Services team at InfoSum comprises support, customer success, and solutions engineering professionals dedicated to delivering exceptional value and maintaining revenue streams from our clients. Our team ensures that clients leverage InfoSum to its fullest potential by offering essential support and advocating for client needs and challenges within the organization.Sub Department Overview:The Solutions Engineering team prides itself on technical excellence, proficiently planning and executing client use cases powered by InfoSum's innovative technology. This client-facing team collaborates closely with the Sales team for pre-sale use case validation and technical scoping, as well as with Customer Success for post-sale implementation and expansion support. Solutions Engineering establishes robust partnerships with technical contacts at client organizations, overcoming technical hurdles and equipping clients and internal teams with customized tools to accelerate the adoption of InfoSum's comprehensive technology suite.Core Responsibilities:Work collaboratively with sales and product management teams to grasp customer requirements and business goals.Design tailored technical solutions that align with customer needs and InfoSum’s product capabilities.Create solution architectures, diagrams, and technical documentation to effectively communicate design specifications.Configure, customize, and deploy technical solutions utilizing company products, APIs, and necessary third-party integrations.Conduct solution demonstrations, proof-of-concepts, and pilot projects to validate the feasibility and showcase functionality.Partner with software development teams to ensure seamless integration of customizations and enhancements.Act as a technical advisor and subject matter expert, guiding customers throughout the solution lifecycle.Facilitate technical workshops, training sessions, and knowledge transfer to empower customers in maximizing solution value.Troubleshoot technical issues, identify root causes, and implement effective solutions.Stay informed on industry trends, emerging technologies, and best practices to enhance solution offerings.Maintain a deep understanding of the advertising marketplace, particularly regarding data collaboration and ad tech/mar tech.Provide constructive feedback to product management and development teams to guide roadmap prioritization and feature enhancements.Contribute to developing and documenting internal processes, tools, and methodologies to streamline solution delivery and client support.Ensure adherence to InfoSum's security and privacy policies, maintaining a high level of diligence regarding information security throughout all duties performed.

anterior is seeking a Technical Solutions Architect based in New York. This position centers on designing and implementing technical solutions that address client requirements. The role involves working closely with colleagues from different teams to develop scalable architectures and ensure systems integrate smoothly. Role overview The Technical Solutions Architect will help shape technical direction for client projects. Expect to contribute ideas, collaborate with others, and take ownership of architectural decisions that drive successful outcomes. Collaboration Partnering with cross-functional teams is a key part of this job. The work focuses on building solutions that scale and fit client needs, while helping different systems work together seamlessly. Who succeeds here Proactive in identifying and solving problems Comfortable working across teams and disciplines Genuine interest in technology and technical challenges

Who We AreAddepar is a leading global data and AI platform dedicated to empowering investment professionals. Our mission is to transform intricate financial data into actionable insights. By unifying portfolio, market, and client information into a comprehensive portfolio view, we deliver AI-driven insights tailored to enhance investment and client workflows. Trusted by over 1,400 firms across nearly 60 countries, Addepar manages and advises on assets totaling nearly $9 trillion. Our open platform seamlessly integrates with around 650 software, data, and consulting partners, facilitating end-to-end investment operations for businesses of all sizes and complexities. With offices in vibrant locations such as New York City, Salt Lake City, London, Edinburgh, Pune, Dubai, Geneva, and São Paulo, we are committed to supporting our clients worldwide.The RoleIn the role of Technical Solutions Architect, you will work closely with clients to conceptualize and develop essential integrations, automations, and data solutions. Positioned at the crossroads of engineering and client success, you will act as Addepar's technical leader, bridging complex business requirements with production-grade systems while enhancing onboarding efficiency and scaling operations. You will serve as the technical authority across Addepar's comprehensive solution suite, from API integrations and automation frameworks to advanced data platforms, including our proprietary Databricks offering, ADX, alongside AI-driven tools. Your focus will be on addressing the most pressing challenges faced by our clients. This position blends a forward-deployed model with profound technical expertise in contemporary software engineering and financial data systems.

About UsAt Metronome, we are revolutionizing the landscape of usage-based billing, specifically crafted for the dynamic needs of modern software companies. Our innovative platform empowers businesses to swiftly launch products, implement any pricing model, and optimize finance workflows—all without requiring a single line of code.Processing millions of invoices each billing cycle, our rapidly scaling platform not only saves our customers hours of development and invoicing but also enables them to leverage consumption data to enhance customer service. We are proud to partner with industry giants like OpenAI, NVIDIA, Confluent, and Anthropic, who appreciate our unique approach and product offerings.You will become part of a seasoned team led by founders with a proven track record of building and selling successful startups. Our team members bring invaluable experience from scaling operations at major companies such as Dropbox, Clever, and New Relic. With the backing of over $128 million from top-tier investors including NEA, Andreessen Horowitz, General Catalyst, Elad Gil, and Workday Ventures, we are poised for remarkable growth. Our investors also include founders and executives from leading companies like Segment, Plaid, Looker, GitLab, Confluent, HashiCorp, and Snowflake, who understand the challenges we are addressing.About the RoleJoin our AI Native Solutions team at Metronome, where we blend technical sales, implementation, and customer success, uniquely designed for the fast-paced environment of AI-first companies. In contrast to traditional sales engineering roles, this position encompasses a significant portion, if not the entirety, of the deal cycle—right from the initial call to the technical win. You will also engage hands-on in the implementation process, ensuring our clients launch swiftly and effectively.As an AI Native Solutions Engineer, you will take on the role of the primary technical lead for rapidly evolving AI companies that require the implementation of usage-based billing within tight timelines.Please note that this position requires you to be located in San Francisco, New York City, or Chicago.What You'll DoDrive Technical Success:Manage qualified inbound leads, guiding them through discovery, demonstrations, proofs of concept, and securing the technical win.Conduct efficient discovery sessions to quickly identify billing challenges, product launch timelines, and technical specifications.Infuse energy and urgency into every engagement—proactively advancing deals, identifying potential obstacles early, and fostering relationships across customer organizations (engineering, finance, product) to cultivate champions.Deliver streamlined, tailored demos to technical founders and product/engineering teams.

Unlock your potential with a leader in performance-driven advertising!In the pivotal role of Solutions Engineer at Taboola in New York City, you will collaborate closely with our Sales and Account Management teams to ensure the success of Taboola’s global advertisers. Your responsibilities will encompass onboarding new advertisers, overseeing campaign delivery and performance, troubleshooting technical challenges, and offering comprehensive technical recommendations, best practices, and optimization strategies tailored to a diverse portfolio of clients. This role also involves addressing complex database and backend technology issues.The ideal Solutions Engineer is an exceptional communicator and presenter, adept at grasping all technical dimensions of our clients' goals and objectives. A quick learner, you must be comfortable adapting to the evolving needs of our platform. Continuous professional development and flexibility are key components of this dynamic position.

About Our TeamJoin the Technical Success team at OpenAI, where we are dedicated to ensuring the secure and impactful deployment of ChatGPT and OpenAI API applications across various sectors. As trusted advisors and strategic partners, we empower developers and enterprises to unlock the full potential of our innovative models and products. In the role of Solutions Engineer, you will play a pivotal role in helping organizations revolutionize their operations through applications such as enhanced customer service, automated content generation, and groundbreaking solutions utilizing our state-of-the-art models.Position OverviewWe are on the lookout for a skilled pre-sales Solutions Engineer to collaborate closely with our Education sales team, focusing on supporting Higher Education institutions and K–12 organizations in adopting and scaling OpenAI’s impactful tools and offerings. Your role will involve engaging with educators, administrators, IT professionals, and institutional stakeholders to integrate AI in a manner that enriches teaching and learning experiences, boosts operational efficiency, and addresses complex challenges within the educational landscape responsibly.As a trusted technical advisor, you will leverage your extensive product knowledge and exceptional communication skills to showcase value, craft tailored solutions, and guide the responsible adoption of AI in alignment with institutional values, privacy standards, and student-centric outcomes. Your contributions will directly align with OpenAI’s mission to ensure that AI advancements benefit society, particularly by enhancing access, equity, and positive impacts in education.This role is based in New York City and follows a hybrid work model of three days in the office each week, with relocation assistance available for new employees.Key Responsibilities:Provide exceptional pre-sales support to prospects and clients by delivering technical expertise, articulating the value proposition, and addressing inquiries related to products, APIs, and LLMs.Illustrate how ChatGPT and the OpenAI API can fulfill customer business needs and contribute significant value through activities such as building and presenting demos, scoping use cases, recommending architectural frameworks, and providing comprehensive technical advice.Develop and maintain thorough documentation, guides, and FAQs addressing common inquiries and requirements identified during the pre-sales engagement.Cultivate customer advocacy by representing the customer's voice within internal teams, gathering feedback, identifying trends, and integrating insights into product development.

About EliseAIAt EliseAI, we are dedicated to transforming critical industries such as housing and healthcare. Securing a place to live and accessing quality healthcare should not be a challenge. By embedding AI agents into existing workflows, we enhance efficiency, lower costs, and elevate the overall experience for all stakeholders.Housing: We streamline the process for renters to tour apartments, finalize leases, submit maintenance requests, and maintain communication with their property management teams—all in one integrated platform.Healthcare: Our solutions simplify appointment scheduling, intake form completion, and facilitate clear communication between patients and providers, allowing everyone to focus on health rather than paperwork.At EliseAI, we empower organizations to minimize manual tasks, enhance accessibility, and provide seamless experiences across essential services. Our recent success in raising a $250 million Series E round led by Andreessen Horowitz will further accelerate our mission.About The RoleAs a member of EliseAI’s Technical Solutions & Support team, you will be a subject matter expert responsible for addressing customer inquiries and resolving issues. You will have a comprehensive understanding of our client configurations and access to system data, collaborating with other internal teams to troubleshoot problems and enhance the customer experience.Key ResponsibilitiesGain a profound understanding of our systems, customers, and their optimal interactions:Facilitate client onboarding and adapt their preferences into our system settings.Understand the integration of our systems with client email, calendar, CRM, and property management tools.Comprehend client business operations and the implications of reported issues.Deliver outstanding, client-focused support:Communicate promptly, clearly, and professionally with clients to identify their issues, reproduction steps, and the business impact.Actively collaborate with internal teams to resolve issues swiftly and effectively.

About SentSent provides a cutting-edge infrastructure for transmitting A2P messages seamlessly across SMS, WhatsApp, and RCS through a single unified API. Our advanced routing model automates channel selection, optimizing for deliverability and cost-effectiveness, ensuring expansive global reach without the need for channel-specific integrations.Backed by notable investors including Companyon Ventures, Bessemer Venture Partners, UIF, and CEAS Investments, we recently secured a $5.1M Seed round. Join us as we revolutionize the messaging landscape by building the ultimate infrastructure to replace traditional multi-channel messaging systems.About the RoleAs the Technical Solutions Manager at Sent, you will take charge of the post-sale relationship with our clientele—from their initial API call to handling full-scale production traffic. You will be the essential support for developers and their teams, ensuring that messaging functions smoothly, remains operational, and evolves over time.This role is technical and customer-focused; your mission is not to sell but to guarantee customer success. This requires diving deep into API logs, scrutinizing webhook configurations, resolving delivery issues, and proactively identifying potential problems before they affect customers. You will oversee a complete portfolio: onboarding, ongoing health, expansion, and retention.This position suits individuals with a few years of experience in a technical customer-facing role who aspire to take ownership of their function within an early-stage company rather than just following an existing framework.Your ResponsibilitiesOnboarding & Integration SupportManage customer onboarding from start to finish, assisting engineering teams as they transition from sandbox to production.Examine customer integration code, identify challenges, and collaborate directly with developers to find solutions.Create and enhance onboarding playbooks for various use cases (transactional, marketing, authentication, multi-channel).Technical Support & TroubleshootingAct as the primary technical contact for your accounts after the sale.Resolve delivery issues across channels, including carrier filtering, template rejections, routing failures, and webhook misconfigurations.Identify and escalate product bugs with clear reproduction steps and context for engineering.Delineate between customer misconfigurations and platform issues, managing both effectively.Customer Health & ExpansionMonitor customer health metrics and identify opportunities for expansion and increased engagement.Foster strong relationships with customers, ensuring they derive maximum value from our solutions.

Mintlify builds a documentation platform that reaches more than 100 million developers each year. Over 20,000 companies, including Anthropic, Microsoft, PayPal, Spotify, Coinbase, and many recent Y Combinator startups, rely on Mintlify to power their documentation. With a team of just over 50 and $45 million raised in Series B funding from A16Z and Salesforce Ventures, every new hire has a direct hand in shaping the company’s future. The team values learning quickly, determination, and individuality, traits that shape how work gets done and how people grow together. The Senior Solutions Engineer - Pre Sales role joins the Sales Team in New York City. This position goes beyond a traditional sales engineering job: it focuses on building, scoping, and prototyping technical solutions that help close complex enterprise deals. The work involves translating customer needs into actionable solutions, creating technical demonstrations, and supporting Account Executives without straining the core engineering team. Collaboration is central. The Senior Solutions Engineer partners with Sales, Engineering, Product, and the CEO to win strategic deals and help turn custom projects into scalable solutions. This role is well-suited for someone who enjoys hands-on technical work and wants to see their impact on both customers and the product. What you will do Work alongside Enterprise Account Executives on complex enterprise and mid-market deals, from discovery through closing, as the main technical resource. Lead technical discovery to understand customer documentation workflows, integration requirements, and success criteria. Build custom demos, prototypes, and proofs-of-concept that support the sales process and help customers make decisions faster. Present technical solutions to audiences ranging from engineers to executive stakeholders.

At Smith Engineering, we are on a mission to foster a sustainable future through enhanced operations and efficiency in critical facilities. With over a decade of experience in central plant design and optimization, we have built a strong reputation for unraveling facility challenges and optimizing plant performance. Our multidisciplinary team combines expertise in design, energy management, controls, and workforce development to empower our clients to achieve their operational and sustainability objectives.We are currently looking for passionate and knowledgeable Part-Time Technical Trainers to join our dynamic team in the New York Metro area. In this role, you will work from our Manhattan office as well as various client sites, delivering impactful training in renewable energy and Chiller Plant Design.Your RoleAs a key member of our Training Group, you will contribute to building a top-tier technical training organization. We seek individuals who possess credible technical expertise and a knack for creating engaging learning experiences tailored to diverse audiences.

As a Technical Solutions Lead at findigs, you will be at the forefront of driving innovative solutions and technical expertise within our organization. Your role will involve collaborating with cross-functional teams to develop and implement technology strategies that enhance our services and improve customer satisfaction. You will lead a team of professionals, ensuring the successful execution of projects while fostering a culture of continuous improvement and excellence.

As a Senior Solutions Engineer at vCluster, you will play a pivotal role in ensuring the technical success of our enterprise clients. You will not only conduct product demonstrations but also serve as the technical architect at the critical juncture of Sales and Engineering. Your expertise will be instrumental in securing 'Technical Wins' for our most intricate, multi-stakeholder projects, as we shape the Kubernetes virtualization landscape.Your Role and Impact:Leadership in Complex Opportunities: Take charge of the technical strategy for large-scale enterprise projects. Collaborate with Account Executives to navigate highly regulated sectors, crafting tailored narratives that address core compliance, security, and operational challenges.Engineering Business Value: Elevate discussions beyond mere features by creating formal Business Value Assessments (BVAs). Connect vCluster's unique offerings to measurable outcomes, linking infrastructure consolidation to tangible cost savings, risk mitigation, and enhanced developer productivity.AI Integration and Augmentation: Seamlessly incorporate AI-driven workflows to automate documentation processes, develop intricate multi-tenant architecture diagrams, and expedite go-to-market strategies. Utilize large language models (LLMs) to analyze client needs and extract valuable technical insights, ensuring accuracy through a 'human-in-the-loop' method.Mentorship and Process Enhancement: Act as a multiplier for the SE organization by mentoring Associate and Intermediate SEs, identifying gaps in our qualification frameworks (e.g., MEDDPICC), and developing scalable PoV templates.Customer Advocacy: Serve as the voice of the customer by conveying field insights directly to Product and Engineering teams, influencing the product roadmap by translating enterprise client pain points into precise technical requirements.This Role Suits You If:Demonstrated Experience: You bring a minimum of 6 years of experience in a pre-sales or solutions engineering role, showcasing a proven history of presenting complex infrastructure or platform solutions to enterprise clients.Kubernetes Expertise: You possess at least 3 years of hands-on experience within the Kubernetes ecosystem, with an in-depth understanding of control planes, namespaces, and cluster APIs, capable of articulating the trade-offs between legacy multi-tenancy and virtualization.

Location: New York City (On-Site) Compensation: $180,000 - $220,000 + EquityAbout KomboAt Kombo, we are revolutionizing the integration space with our unified API that streamlines HR, payroll, assessments, LMS, and recruiting systems. Instead of the traditional lengthy integration processes, our platform allows companies to connect effortlessly with over 120 platforms, saving them time and resources.Since our inception in Y Combinator (S22), we have achieved impressive growth, reaching 8-figure revenue milestones, expanding our team to over 50 members, and raising more than $25 million from prominent investors including YC, Volition Capital, and Acadian Ventures. With plans to triple both our team and revenue next year, it's an exciting time to join us.The RoleWe are seeking our inaugural Solutions Engineer based in the U.S. to take charge of the technical relationship with our customers from the initial sales call to successful implementation.As the technical authority, you will guide prospects and customers in understanding how Kombo integrates into their tech stack, develop their integration strategies, and ensure a smooth launch. Collaboration with our Sales team and CRO will be essential to closing deals, while your insights will help inform product improvements in partnership with our Product and Engineering teams.This is a builder role where you will help establish our U.S. solutions team, craft repeatable playbooks, and influence our customer engagement strategies.What You'll DoManage the Technical Sales CycleLead discovery sessions and demos, translating customer needs into integration solutions.Develop technical proposals addressing architecture, security, and implementation strategies.Collaborate with Account Executives to finalize complex deals with engineering and executive stakeholders.Facilitate ImplementationsOversee the technical relationship from proof of concept through to contract signing and production deployment.Create implementation plans, troubleshoot API issues, and provide direct support to customers.Act as the escalation point until customers are fully operational and satisfied.Develop the Technical ToolkitBuild demo environments, code samples (Python, Node.js), and Postman collections.Draft integration guides, architecture diagrams, and troubleshooting documentation.Create sales materials, from security questionnaires to technical one-pagers.Grow the U.S. Solutions FunctionDocument repeatable processes and playbooks to standardize our approach.

Role Overview Mixpanel is looking for a Solutions Engineer to join the team in New York (hybrid). This role focuses on helping customers succeed by offering technical guidance and practical solutions. The Solutions Engineer works closely with sales and product colleagues to address each client's analytics needs. What You Will Do Advise customers on technical approaches and best practices for Mixpanel's platform Work alongside sales and product teams to develop solutions tailored to client requirements Translate complex technical topics into clear, actionable recommendations for clients Support clients as they use data to inform their business decisions

At Ripple, we are pioneering a future where value is transferred with the same ease as information today. Our mission is bold and transformative. Through our innovative crypto solutions, we empower financial institutions, businesses, governments, and developers to enhance the global financial system, fostering greater economic fairness and opportunities for people across the world. Here at Ripple, you will have the chance to do the most fulfilling work of your career, all while being supported by a team that truly cares about your growth.If you are eager to make a significant impact and unlock extraordinary career advancement opportunities, we invite you to join us in creating tangible value.THE WORK:Are you an experienced Lead Technical Recruiter who possesses a keen eye for talent and a profound understanding of the quantitative landscape? Ripple is looking for a Lead Technical Recruiter to become a vital part of our progressive team. In this role, you will be instrumental in securing the top talent needed to fuel our rapid growth and drive algorithmic innovation. You will take charge of the entire recruitment process for specialized Quantitative Engineers and Researchers, collaborating closely with hiring managers to attract the brightest mathematical and technical minds.As part of this role, you will engage with a versatile team and play a significant part in shaping the future of Ripple. You will work with our Talent Acquisition team to devise and implement a sophisticated recruitment strategy that aligns with our strategic objectives while ensuring an exceptional candidate experience for high-caliber talent. Join us and help us reshape the global payments landscape through cutting-edge engineering!WHAT YOU’LL DO:Manage the specialized recruitment process from talent sourcing to intricate offer negotiations for Quantitative Engineering and Algorithmic Trading roles.Develop strategic initiatives to meet ambitious hiring goals, collaborating with Engineering Leads to align on technical priorities and performance metrics.Design innovative sourcing strategies to attract elite talent from niche environments such as Kaggle, GitHub, ArXiv, competitive programming forums (Codeforces), and quantitative finance conferences (NeurIPS, ICML).Deliver a premier candidate experience, keeping sophisticated candidates informed and well-prepared for rigorous technical assessments.

Join Uncountable as a Solutions Engineer, the technical ambassador for our sales team. If you are passionate about engaging with clients and tackling intricate technical challenges, this role is for you!As a Solutions Engineer, you will:Collaborate with sales representatives during initial engagements to design tailored platform experiences for demonstrations, lead these custom presentations, and offer technical support throughout the process.Develop the technical architecture necessary for bespoke demonstrations, workshops, and pilot projects.

Join Notion Labs Inc. as a Solutions Engineer to work closely with our commercial clients, delivering tailored solutions that enhance their productivity and collaboration. In this role, you will leverage your technical expertise to assist customers in understanding and applying our innovative products to meet their unique business needs.As a Solutions Engineer, you will play a pivotal part in our mission to empower teams across various industries. Your role will involve technical demonstrations, solution design, and providing exceptional customer support. If you are passionate about technology and enjoy solving complex problems with creative solutions, we want to hear from you!