Technical Writer / Document Writer / Technical Editor

About impact.com:impact.com stands at the forefront of the commerce partnership marketing landscape, revolutionizing how businesses expand by facilitating the discovery, management, and scaling of partnerships throughout the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to achieve performance-driven growth through authentic connections. Our award-winning products—Performance (affiliate), Creator (influencer), and Advocate (customer referral)—integrate all partner types into a singular platform. As consumers increasingly turn to trusted recommendations, impact.com ensures that brands appear in the most impactful moments. Currently, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics, utilize impact.com to manage more than 225,000 partnerships that yield measurable business success.Your Role at impact.com:As the Technical Services Manager, you will spearhead a high-performing team dedicated to supporting clients throughout the complete technical lifecycle, from integration to post-launch optimization and ongoing support. This role demands a hands-on approach, requiring extensive technical knowledge, exceptional people leadership, operational excellence, a commitment to client service, and a strong proactive mindset.You will collaborate closely with Onboarding, Client Success, Product, Engineering, and various cross-functional teams to ensure efficient resolution of technical issues, effective management of escalations, and the identification and implementation of system improvements. You will establish the technical and operational standards for your team while actively engaging in complex client issues, critical integrations, and high-impact initiatives that enhance reliability, scalability, and overall client satisfaction.

Technical Service Manager - Commercial Architecture Join ms consultants, a leader in providing innovative architecture, engineering, and planning consulting services. We are currently seeking a skilled and motivated Technical Service Manager to enhance our Building Systems team in Columbus, OH or Pittsburgh, PA. In this pivotal role, you will leverage your technical expertise to guide and mentor our architectural team, ensuring the delivery of exceptional technical solutions on schedule and within budget. At ms consultants, we pride ourselves on fostering a diverse and collaborative work environment. As part of our multidisciplinary in-house team, you will engage with a variety of projects, allowing for professional growth and the exchange of innovative ideas. About Our Building Systems Business Unit Our Building Systems Business Unit provides comprehensive architecture, engineering, and planning consulting services to a wide array of commercial and public clients, including those in financial services, retail, restaurants, office spaces, municipalities, and grocery markets.

About impact.com: impact.com is the premier global platform for commerce partnership marketing, revolutionizing how businesses thrive by facilitating the discovery, management, and growth of partnerships throughout the customer journey. We empower brands to achieve reliable, performance-driven growth through authentic relationships with various partners, including affiliates, influencers, content publishers, brand ambassadors, and customer advocates. Our award-winning solutions—Performance (affiliate), Creator (influencer), and Advocate (customer referral)—integrate all partner types into a cohesive platform. As consumers increasingly depend on trusted recommendations, impact.com positions brands prominently where it counts. Today, over 5,000 leading brands, including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics, utilize our platform to manage over 225,000 partnerships that yield measurable business outcomes. Your Role at impact.com: In the capacity of Lead Technical Services Engineer, you will serve as a senior technical expert and mentor, acting as a vital link between clients, Product, and Engineering teams. Your deep understanding of impact.com’s technology will enable you to assist your colleagues in navigating their most intricate challenges. You will be responsible for leading complex integrations for enterprise clients while also acting as the primary escalation point for the team, designing advanced solutions and ensuring that critical issues are resolved effectively. You will collaborate closely with leadership to shape technical best practices, enhance team processes, and drive innovations aimed at improving the platform’s scalability and reliability. We seek a deeply technical expert who is enthusiastic about amplifying their impact by uplifting the skills and quality of the entire team. What You’ll Do: Lead intricate integrations for enterprise clients, developing sophisticated technical solutions and authoring documentation to assure their success. Own and resolve high-priority escalations from peers and clients, addressing critical issues with urgency and implementing tools or preventive measures to deter future occurrences. Act as a principal technical liaison between clients, Product, and Engineering, translating business needs into technical specifications and advocating for platform enhancements. Mentor, coach, and provide technical guidance to all Technical Services Engineers, fostering their growth and development.

At Veeva Systems, we are driven by a mission to revolutionize the life sciences sector, facilitating faster access to therapies for patients. As one of the fastest-growing SaaS enterprises in history, we achieved over $2 billion in revenue last fiscal year and have immense growth opportunities ahead.Our core values—Doing the Right Thing, Customer Success, Employee Success, and Speed—are the foundation of our company culture. We made history in 2021 by becoming a public benefit corporation (PBC), legally committed to balancing the needs of our customers, employees, society, and investors.As a Work Anywhere organization, we provide the flexibility to work from home or in the office, enabling you to thrive in your preferred setting.Join us in transforming the life sciences industry and making a positive impact on our customers, employees, and communities.

Join Veeva Systems, a pioneering organization in the life sciences industry, as we revolutionize how therapies reach patients faster. As one of the fastest-growing SaaS companies, we achieved over $2 billion in revenue last fiscal year, showcasing our expansive growth potential.At Veeva, our core values are paramount: Do the Right Thing, Customer Success, Employee Success, and Speed. We made history in 2021 by becoming a public benefit corporation, dedicated to balancing the interests of our customers, employees, society, and investors.As a Work Anywhere company, we offer the flexibility to work from home or in the office, empowering you to thrive in your preferred environment.Be part of our mission to transform the life sciences industry, and make a positive impact on our customers, employees, and communities.Role OverviewWe are seeking passionate customer service professionals who are bilingual in English and Spanish to provide exceptional guidance, advice, and technical support to our users. You will collaborate with the Customer Success team to understand customer success criteria and strengthen our partnerships with clients. If you are dedicated to delivering an outstanding customer experience and are eager to work with cutting-edge software, this is the perfect opportunity for you!

Role overview Lifted Up Work Company seeks a Customer Service and Technical Support Specialist to join the Learning & Development team in Columbus. The position focuses on helping clients use and benefit from the company’s learning and development platform. What you will do Respond to user questions and resolve issues related to the learning and development platform. Troubleshoot technical problems and walk clients through solutions step by step. Communicate clearly to ensure users feel heard and supported. Contribute to a positive and seamless learning experience for every client. Requirements Strong written and verbal communication skills. Patience and empathy when working with users and addressing their concerns. Previous experience in customer service or technical support roles.

Ignite Your Career with Forge Biologics: At Forge Biologics, we are dedicated to transforming groundbreaking concepts into life-altering gene therapies. Our mission is straightforward yet impactful: to broaden access to innovative gene therapies and facilitate their development from conception to reality. We collaborate closely with scientists, healthcare professionals, biotech and pharmaceutical innovators, and patient communities, all united with a common objective: enhancing lives. If you are motivated by a sense of purpose and eager to make a real difference, your journey starts here. Our team operates out of The Hearth, a cutting-edge, 200,000-square-foot cGMP facility located in Columbus, Ohio. Here, you will not only witness innovation in action but also contribute to it. Whether you are scaling AAV manufacturing, collaborating on novel therapies, or managing intricate technical projects, you will play a vital role in bringing hope to patients affected by genetic diseases. What distinguishes Forge is our culture built on H.O.P.E. We are hardworking, demonstrating resilience and determination every single day. We are open, fostering an environment where ideas flow freely, and every voice is heard and valued. We are purpose-driven, with each task directly connected to improving lives. And we are engaged, motivated by the challenges we encounter and the milestones we reach together. Your professional growth is essential to us at Forge. We are devoted to helping you enhance your skills, tackle new challenges, and advance your career through mentorship, hands-on experiences, and growth opportunities. Our team members are our most significant asset, and we take pride in witnessing their development alongside us. If you are prepared to leverage your expertise to deliver hope to patients worldwide, join us and become part of something greater than yourself. Role Overview: Forge Biologics is on the lookout for a Technical Sales Manager to join our Technical Sales team in a key customer-facing position supporting gene therapy initiatives. This role acts as a technical expert for AAV-based therapeutic development and manufacturing, engaging directly with scientific and executive leadership within client organizations. The ideal candidate will possess a PhD and extensive knowledge in AAV therapeutic development, process development, GMP manufacturing, and related analytics. This position serves as a technical liaison to commercial and delivery teams, facilitating peer-to-peer scientific discussions that inform client strategy, program design, and successful CMC pathways. This role is eligible for remote work, with approximately 30% travel required to Forge Biologics’ headquarters in Columbus, Ohio, as well as to client meetings both domestically and internationally.

Axon Enterprise, Inc. is looking for a Software Technical Account Manager II to join the team in Columbus, Ohio. This role centers on supporting clients as they implement and use Axon's software products. Regular travel is a key part of the job, with frequent visits to customer sites to provide hands-on assistance and ensure a positive experience with Axon's solutions. Key Responsibilities Visit customers at various locations to help them maximize the value of Axon's software. Offer technical guidance, respond to questions, and troubleshoot issues as they come up. Work closely with clients to understand their objectives and adapt support to their specific workflows. Serve as a link between customers and Axon's internal teams, helping to facilitate clear communication and effective problem-solving. Travel Requirement This position involves regular travel to client sites. Expect to spend a significant amount of time meeting with customers in person.

Role overview CoreWeave is seeking a Technical Project Manager to drive operations in the Eastern Region. This position is based in either Richmond, VA or Columbus, OH. The focus is on planning, executing, and delivering technical projects that serve both internal teams and external clients. Key responsibilities Manage projects from initial planning through delivery, ensuring all phases are completed on schedule Coordinate resources and oversee project timelines to keep work progressing smoothly Work closely with cross-functional teams to align project goals with company strategy Maintain open communication with stakeholders and manage expectations throughout each project Collaboration and communication This role involves frequent collaboration with teams throughout the organization. Strong communication skills and the ability to build effective relationships with colleagues and clients are essential for success.

Join EquipmentShare as a Service Manager, where you will play a pivotal role in overseeing our service operations and ensuring exceptional customer satisfaction. You will lead a skilled team, manage service schedules, and maintain equipment to the highest standards. This is an exciting opportunity to make a significant impact in a growing organization.

Join our dynamic team at eoctebp as an Automotive Service Manager. In this pivotal role, you will oversee all aspects of our automotive service department, ensuring the highest levels of customer satisfaction and operational efficiency. You will lead a skilled team of technicians, manage service schedules, and maintain excellent communication with customers regarding their vehicle needs.

Join StemXpert1 as a dedicated Field Service/Desktop Service Technician and be a key player in providing top-notch technical support on-site and remotely. In this role, you will troubleshoot, diagnose, and resolve hardware and software issues for our clients, ensuring they receive the highest level of service.Your responsibilities will include conducting installations, performing regular maintenance, and providing training to end-users. We seek a proactive individual who excels in communication, problem-solving, and customer service.

Role OverviewAs a pivotal member of our leadership team at Matic, we are in search of a dynamic Customer Service Manager. This individual will oversee a team of customer service representatives and licensed agents, focusing on enhancing operational efficiencies, improving customer retention, and enriching the overall customer experience. You will play a crucial role in shaping policies, procedures, and training initiatives that drive our customer service excellence. Key ResponsibilitiesMentor and cultivate a high-performing team of customer service representatives or licensed agents (P&C or Personal Lines license).Provide ongoing coaching, support, and training to ensure the success of each team member.Meet and exceed departmental objectives on a weekly, monthly, and quarterly basis.Enforce adherence to established processes and procedures among team members.Analyze processes to identify opportunities for improvement and present recommendations to leadership.Manage workforce efficiency to achieve service level benchmarks.Continuously audit processes to identify areas for enhancement.Effectively implement change through a structured change management framework.Address customer escalations with professionalism and efficiency.Collaborate across departments by providing valuable feedback to Sales, Learning and Development, Quality Assurance, Workforce Management, Agency Operations, and Talent Acquisition. QualificationsBachelor's degree is preferred.A minimum of 3 years of experience in a customer service leadership role within a call center environment.At least 3 years of experience in insurance sales, service, or underwriting, with progressively increasing responsibilities preferred.Preferred P&C or Personal Lines licensing.Strong analytical abilities to interpret data and drive impactful changes within the team.Excellent communication skills for effective internal and external interactions.Proven ability to prioritize tasks and thrive under pressure.Detail-oriented, persistent, and patient in approach.This position is based in Columbus, Ohio (100% On-Site), requiring daily attendance at our local office; remote work is not an option.

Shape the Future of Robotics At Path Robotics, we are on a mission to revolutionize embodied intelligence through cutting-edge AI-driven systems. Our innovative robots are designed to learn, adapt, and operate effectively in real-world environments, bridging the skilled labor gap and transforming various industries. We surpass conventional methods by integrating perception, reasoning, and control, creating AI solutions that are risk-aware, reliable, and continuously evolving through real-world application. Every day, we tackle significant challenges, and our team, composed of intelligent, humble, and motivated individuals, makes the seemingly impossible achievable. We are looking for a highly organized and proactive Technical Project Manager who excels at uniting teams from concept to execution. In this pivotal role, you will oversee project execution, drive cross-functional collaboration, and ensure the timely delivery of our robotic AI initiatives, all while maintaining scope and quality. This position offers an exciting opportunity to be at the forefront of robotics innovation and to contribute directly to the success of a rapidly growing startup.

Join our dynamic team as a Technical Program Manager where you will spearhead initiatives within the public sector, ensuring the successful execution of complex projects. This role demands a strategic thinker who can navigate the intricacies of government programs while fostering collaboration across various stakeholders.Your experience in project management, particularly with a PMP certification, will be invaluable as you drive projects to completion, mitigate risks, and enhance operational efficiencies. We are looking for a candidate who thrives in a fast-paced environment and has a passion for public service.

Role Overview FMX seeks a Manager, Professional Services Group (PSG), to lead a team focused on Facility Condition Assessment (FCA) services. This fully remote position is based out of Columbus, Ohio. The manager will guide Project Engineers and Facilities Specialists, optimize team performance, and help deliver strategic consulting for K–12, higher education, and municipal clients. The role blends technical leadership with operational oversight, ensuring high-quality service and strong integration with the FMX product suite. What You Will Do Lead, coach, and develop the Project Engineering team, building engagement and technical skills as the program grows. Manage team capacity and project assignments to deliver master facility planning, facility assessments, and capital plans on time for a broad client base. Create and maintain standardized processes for site surveys, data collection, and technical reporting to ensure accuracy and consistency. Partner with the Chief Customer Officer to align engineering services with company growth, customer retention, and product development goals. Update and refine the FCA playbook, seeking new technology and data tools to improve field assessments and reporting. Work with Sales and Customer Success to scope complex projects, serving as a senior technical lead in pre-sales or strategic account situations. Advocate for the engineering team with Product and Engineering, turning field insights and client feedback into actionable platform features. Set and track team KPIs, including project margins, delivery schedules, and customer satisfaction scores. Oversee field team tools, software, and equipment, ensuring safety protocols are met and resources are available for effective assessments, including high-access inspections. Who We’re Looking For An experienced facilities leader with a background in technical team management and a strong understanding of engineering consulting and business operations. Experience with capital planning in education or municipal sectors is a plus.

Role overview The IT Service Desk Specialist at Abercrombie & Fitch Co. plays a key part in supporting employees at the Columbus location. This position helps ensure daily operations stay on track by addressing technical challenges as they arise. Main responsibilities Handle IT support requests from team members Troubleshoot and resolve problems related to hardware, software, and network connectivity Focus on maintaining user satisfaction and smooth business operations Location This role is based in Columbus.

Join the pioneering realm of LG Electronics, where innovation meets technology. As a distinguished global leader, LG Electronics is committed to crafting cutting-edge solutions that enhance everyday life. Our brand ethos, 'Life's Good', reflects our dedication to fostering happiness for everyone. With a legacy spanning over 60 years and a presence in more than 290 locations worldwide, we offer a diverse range of products including Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions. Our management philosophy, 'Jeong-do Management', highlights our adherence to ethical standards and transparent operations, driven by 'Customer-Value Creation' and 'People-Oriented Management'. At LG, we champion creativity, diversity, and integrity, believing in the collective power of an inclusive work environment. Be part of a company that is at the forefront of technological advancement and dedicated to making life better for all. At LG Electronics, we provide a thoughtfully designed employee experience that promotes professional development, prioritizes health and well-being, and fosters a supportive community for your success. We cultivate an environment where colleagues can showcase their talents, concentrate on their work, and generate value. We encourage creative problem-solving and emphasize performance, ensuring equal opportunities for all. Join us for an exciting career journey with tangible rewards for outstanding achievements and industry-leading benefits. Become a part of our dynamic team!

Join a prestigious Fortune 500 manufacturing leader as a Technical Writer, where your expertise will contribute to the creation of technical documentation, including equipment manuals, appendices, and operational guides. You will play a vital role in organizing, editing, and maintaining technical records and files.Recent graduates are encouraged to apply!Industry: Fortune 500 Manufacturing