Technical Writer

Join our dynamic team at Collabera as a Technical Support Representative in Phoenix, Arizona! In this role, you will be the first point of contact for our clients, assisting them with technical inquiries and providing exceptional customer service. Your expertise will help resolve issues efficiently and ensure a seamless experience for our users.

Join our dynamic team as a Technical Support Representative, where you'll be essential to the ongoing stability and expansion of our organization. As the face of the Cox brand, you will be part of a dedicated, service-oriented team that:Ensures a superior customer experience and provides honest, dedicated support in a call center environment.Conducts real-time troubleshooting to resolve technical issues for customers.Educates residential Cox customers on product installation and usage.Identifies opportunities to propose additional or upgraded services while maintaining exceptional customer satisfaction.Embraces and exemplifies the core values of Cox, fostering a culture of respect and teamwork.Embark on your career journey with Cox Communications as a Technical Support Representative, where you’ll not only enhance the lives of our customers but also advance your own career.Key Responsibilities:Handle inbound customer inquiries regarding various Cox products in a call center setting.Pinpoint the root cause of customer issues and determine necessary actions for resolution, utilizing company resources and collaboration with other departments.Provide real-time troubleshooting assistance over the phone and schedule service appointments when necessary.Deliver exceptional customer service by addressing basic programming queries and connecting customers with sales for more complex inquiries.Foster customer loyalty through follow-up calls after actions taken by other Cox departments.Engage with customers to understand their needs and concerns effectively.Keep customers updated on the status of their inquiries by accessing work order information.Document call details and new account information accurately within the computer system, completing any necessary forms for inter-departmental requests.Bilingual (English/Spanish) candidates may have additional opportunities and incentives.Perform other related duties as assigned.

At Cox Communications, we strive to connect people with the things they cherish most. Join our dynamic call center team as a Technical Support Customer Service Representative, where you will be the voice of our brand dedicated to Serving, Solving, and Selling.We provide a range of benefits designed to support our employees:Competitive salaries with opportunities for performance-based bonuses.Complimentary Internet access and discounted services from Cox.Comprehensive medical, dental, and vision coverage starting on your first day.A casual yet vibrant work environment that promotes engagement.Robust retirement plans, including 401(K) and pension options.A healthy work-life balance with up to 22 days of Paid Time Off in your first year, plus 7 paid holidays.Tuition assistance to help you further your education.Numerous community engagement initiatives, including volunteer opportunities.Flexible work arrangements, including potential remote work options in select markets.Career growth opportunities across the Cox family of companies.As a Technical Support Representative, you will:Deliver exceptional customer service, exceeding our customers' expectations.Engage in real-time troubleshooting to resolve technical issues.Educate residential customers on product usage and service enhancements.Identify opportunities to sell additional services while ensuring a superior customer experience.Embrace our core values of integrity, community, diversity, and customer commitment as you contribute to our mission to enhance the lives of our customers.

Join our dynamic team as a Deskside Support Representative in Phoenix, Arizona. We are seeking motivated individuals who are passionate about technology and customer service. In this role, you will provide essential technical support and assistance to users, ensuring their IT systems run smoothly and efficiently. Your expertise will help in troubleshooting and resolving issues, enhancing the overall user experience.

Join our vibrant team at Cox Communications, where we connect people to the services they cherish. We are seeking dedicated individuals to become part of our call center team, acting as the voice of our brand to Serve, Solve, and Sell.We provide:Competitive wages with opportunities for performance-based financial incentives.Complimentary Internet services and discounted Cox offerings.Comprehensive Medical, Dental, and Vision benefits effective from day one.A casual yet dynamic and engaging workplace atmosphere.Retirement options including 401(K) and pensions.Work-life balance with up to 22 days of Paid Time Off in the first year plus 7 Paid Holidays.Tuition assistance to support your educational endeavors.Involvement in community initiatives through volunteering opportunities.Flexible work arrangements, including potential work-from-home options in select markets.Numerous opportunities for career advancement across the Cox family of companies.A Technical Support Representative plays a vital role in a supportive, service-oriented team that:Exceeds customer expectations through exceptional service.Engages in real-time troubleshooting to resolve technical issues.Educates Cox customers on product usage and service enhancements.Identifies opportunities to recommend additional services while ensuring a positive customer experience.We embody Cox’s core values of Integrity, People, Diversity, Customers, and Community, ensuring we operate with honesty and respect for all.

Join Konecranes as a Territory Technical Support Manager in the vibrant city of Phoenix, Arizona. In this pivotal role, you will be responsible for providing exceptional technical support and solutions to our clients across the western region of the United States. Your expertise will empower customers to maximize their equipment performance and operational efficiency.As a key member of our team, you will work closely with sales and service departments to ensure customer satisfaction and drive continuous improvement initiatives. Your ability to communicate technical information effectively and collaborate with diverse teams will be crucial in this role.

Join ASM and be a part of a pioneering technology and collaborative culture.With over 55 years of leadership in innovation, ASM is at the forefront of technological advancements. Our diverse team of more than 4,500 ASMers from 70 different nationalities contributes significantly to transformative trends such as 5G, cloud computing, AI, and autonomous driving. We prioritize diversity, inclusion, and sustainability, striving to create a positive impact globally. Our development programs are designed to foster your growth, shaping your future while pushing the limits of innovation. As a Technical Product Support (TPS) Engineer at ASM, you will engage directly with customers and engineering teams, driving cutting-edge products from development into high-volume manufacturing. You will become a system-level expert on new products, playing a vital role in design, testing, and customer adoption.This dynamic, hands-on role is perfect for engineers who thrive on solving complex problems, working with state-of-the-art technology, and witnessing their efforts materialize in real manufacturing environments worldwide. Expect domestic and international travel (25–75%) depending on the product lifecycle.

Job Title: Deskside Support Representative - Distributed Client ServicesJob ID: S2LCFLLocation: Phoenix, AZDuration: 1 year (with potential for extension)As a Deskside Support Representative, you will be responsible for diagnosing, configuring, and installing a range of common applications, as well as installing and removing desktop PCs and monitors. Your role will include providing remote support for O365 on both workstations and mobile devices.Key responsibilities include: Performing basic Deskside Services including installation, movement, addition, and changes (IMAC), setting up configurations, and following provided scripts. You'll also provide software support for low-complexity issues on personal computers, assisting customers with problem identification and resolution related to hardware or platform issues, directly at their business location.Additionally, you will offer Deskside Support for software break/fix tasks related to limited complexity problems on platforms ranging from the current version of Windows to four previous generations, as well as the latest Apple operating systems. Familiarity with the Microsoft Office Suite and other common software applications is essential.

About VirtuousAt Virtuous, our mission is to foster global generosity by empowering nonprofits to cultivate meaningful connections with their donors. We provide an innovative software platform that equips mid-sized charities with sophisticated tools for fundraising, marketing, volunteer engagement, and online contributions.Our dynamic team is passionate about challenging the conventional norms within the nonprofit landscape. We are driven, humble, and dedicated to delivering exceptional software solutions, customer success experiences, and sales interactions to the world's foremost nonprofits.We understand the significance of giving back and making a positive impact in our communities. That’s why we embrace radical generosity by volunteering at nonprofits and going the extra mile for our team and clients. We take our work seriously, but we also believe in enjoying the journey.The ideal candidate will resonate with our values by:Exhibiting curiosity and asking insightful questionsProviding candid and gracious feedback while welcoming it in returnDemonstrating a passion for philanthropy and technologyServing joyfully, with a willingness to contribute, even with small tasks like making coffeeCelebrating the achievements and milestones of othersAssuming positive intent and fostering trustEngaging with diverse individuals and creating a welcoming environmentDiscover our core values and more here.Priority will be given to applicants located in Phoenix, AZ, to support our hybrid work model.

Position Overview:Washing Systems, LLC (WSI), a leading provider of commercial laundry detergents in North America and a proud member of the Kao Corporation family, is on the lookout for a dynamic and results-driven Technical Sales Representative (TSR) to enhance our vibrant team. This remote role involves working with clients across your designated territory to deliver innovative technical solutions that optimize plant operations. As a TSR, you will leverage data analysis to identify and pursue sales opportunities, building lasting relationships with management at all levels within your client organizations. Your expertise in technical or mechanical fields, combined with your adept problem-solving and troubleshooting skills, will be pivotal in driving our business growth.What WSI Offers:Fully remote work from home.Ensured work/life balance.Competitive salary package.Monthly auto allowance.Home and mobile office supplies provided.Comprehensive training and development plans.Access to cutting-edge technology and resources.Full medical and dental benefits.

Join our dynamic team at Artech Information Systems LLC as a Desktop Support Technician. In this pivotal role, you will provide exceptional technical support to our users, ensuring that all desktop systems are running smoothly and efficiently. You will troubleshoot hardware and software issues, assist with installations, and collaborate with other IT professionals to enhance our service delivery.

Meter is rapidly expanding and innovating the future of enterprise networking.If you are a network engineer who views support as merely routine maintenance, it's time to reconsider. In this role, you will engage with some of the most intricate and diverse network architectures in the industry, where each challenge is unique. You will troubleshoot and resolve complex issues, influence product development, and enhance your skills across all layers of the technology stack. This position is not a step back from engineering; rather, it is a deeper dive into the craft, directly impacting the construction and support of next-generation networks.You will be addressing more than just support tickets; you will tackle the most challenging networking problems. If you thrive in dynamic environments, enjoy exploring complex systems, and aspire to influence network design and support, this opportunity is tailored for you.Success MetricsDeliver high-quality technical service to our customers, earning their trust through precision, responsiveness, and effective solutions.Provide actionable product feedback to our engineering team, helping to shape the future of Meter’s hardware and software.Enhance team performance through thorough documentation, collaborative training, and sharing your engineering expertise to uplift the entire team.We will know you are successful when:You adeptly handle complex tickets, accurately adapting to the shifting priorities that come with an active support queue.You identify and implement enhancements to our processes, increasing the team’s efficiency.You act like an owner, continuously expanding your technical knowledge and sharing that insight to improve the entire team.Your Daily ResponsibilitiesDiagnose and resolve issues across all layers of the network stack.Manage and support intricate customer networks, predominantly from a remote setting.Identify, document, and escalate product bugs with clear reproduction steps.Craft well-structured feature requests based on genuine customer needs.Develop and maintain documentation that accelerates resolution times for all team members.Your ProfileYou are a versatile networking professional, skilled in wireless, security, WAN/LAN, routing, DNS, and more.You are dedicated to enhancing the network experience for every customer, providing solutions that...

Join Semperis, where our commitment is to be a Force for Good, beginning with an exceptional workplace. We understand that when individuals feel appreciated, supported, and empowered, they excel in their roles. Our focus on cultivating an employee experience grounded in purpose, growth, and balance is paramount. Semperis has been honored as one of America’s Fastest-Growing Cybersecurity Companies by Inc. 5000, a DUNS 100 Top Startup to Work For, and a multi-year recipient of the Inc. Best Workplace award.As a Product Support Engineer at Semperis, you will play a vital role in our Technical Delivery team. Your expertise will be instrumental in troubleshooting technical issues and delivering outstanding customer service for our security and identity products. Additionally, you will contribute to future product enhancements by addressing customer challenges and providing valuable feedback to our management, Product, and R&D teams.**This is a hybrid position, requiring 2–3 days per week in one of our offices. Candidates must be located in one of the following cities:• Phoenix, AZ• Toronto, Canada• Hoboken, NJ• Dallas, TX• Ottawa, CanadaKey ResponsibilitiesDiagnose technical and operational issues to ensure the highest level of customer satisfaction.Acquire and maintain a thorough understanding of at least one or two primary Semperis products assigned for support.Oversee the Support Queue to ensure all Service Level Agreements (SLAs) are met.Demonstrate experience in Active Directory Management (users/groups, schema knowledge, LDAP, Group Policies, SysVol, Enterprise Administration).Familiarity with Cloud technologies, including Azure, AWS, and Google Cloud.Track and document all customer support issues within a CRM platform such as Salesforce.Regularly create Knowledge Base articles to enhance our repository.Ability to identify problems, gather data, establish facts, and draw valid conclusions.Proactively anticipate, identify, and resolve issues/concerns both internally and externally.Develop and present solutions to relevant stakeholders. Professionally and proactively manage conflicts and issues.

Role Overview Tessenderlo Group is hiring a Customer Service and Logistics Support Representative in Phoenix. This position plays a key part in daily operations, focusing on both customer support and logistics coordination. Main Responsibilities Handle customer inquiries and provide timely assistance Coordinate logistics activities across departments Support efforts to improve and streamline operational processes Work to maintain high levels of customer satisfaction

Join our dynamic team at Collabera Inc. as a Technical Writer. In this pivotal role, you will craft clear and concise documentation that enhances the understanding of our products and services. Your writing will support both internal teams and external clients, ensuring that complex information is accessible and engaging.

Join our dynamic team at Collabera Inc. as a Senior Customer Service Representative! In this role, you will be the voice of our company, providing exceptional support to our valued customers. You will handle inquiries, resolve issues, and ensure a seamless experience for all clients.

Join our innovative team at Collabera as a Technical Writer! In this dynamic role, you will have the opportunity to create and manage high-quality documentation that will serve our clients and internal teams. You will collaborate with various stakeholders to gather information and ensure that all technical documents are clear, concise, and accurate.

Join our dynamic team at Collabera as a Technical Writer specializing in Japanese. In this role, you will collaborate with cross-functional teams to create, edit, and maintain clear and concise technical documentation that enhances user experience. Your expertise in both technical writing and the Japanese language will be essential in bridging the communication gap for our Japanese-speaking clients.

At AHEAD, we empower enterprises to achieve digital transformation through our innovative platforms, integrating advancements in cloud infrastructure, automation, analytics, and software delivery. Our commitment to fostering a culture of belonging ensures that every voice is heard, valued, and respected. We actively encourage collaboration and the sharing of diverse perspectives to drive positive change within our organization. As an equal opportunity employer, AHEAD does not discriminate based on race, national origin, color, gender identity or expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law. We welcome applications from all candidates who can contribute to the diversity of ideas at AHEAD.Join AHEAD's Associate Development Program: LAUNCH Our mission is to attract and nurture a diverse community of top-tier IT consulting talent while cultivating the next generation of leaders at AHEAD.LAUNCH is your gateway to exploring various career paths and enhancing your skills across multiple business practices, accelerating your professional growth at AHEAD.Our comprehensive development program includes technical training, certification completion, and mentorship, supported by a community of AHEADians who will guide you throughout your journey. If you're poised to embark on a rewarding career in IT Consulting, LAUNCH is the perfect place to start!