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Technical Writing Manager

ContentfulBerlin, Berlin, Germany
On-site Full-time

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Experience Level

Manager

Qualifications

We are looking for candidates with: Proven experience in technical writing and managing writing teams. Strong understanding of localization processes and best practices. Excellent communication skills, both written and verbal. Ability to work effectively with cross-functional teams. Experience in using documentation tools and content management systems. Proficiency in HTML and familiarity with API documentation.

About the job

About the Opportunity

Join Contentful as a Technical Writing Manager (f/m/d) and take charge of our documentation strategy from start to finish. Your mission will be to enhance the quality, consistency, and discoverability of our technical content. In this pivotal role, you will design processes and frameworks, optimize workflows, coordinate localization efforts for our product UI and documentation, and contribute to a world-class knowledge base tailored for developers, marketers, and authors alike.

We seek proactive and inquisitive individuals who thrive in ambiguous environments. You will delve into complex issues, impose structure where necessary, and clarify challenging problem spaces. Your contributions will significantly impact customer adoption and scaling with Contentful, ultimately driving our success at the enterprise level.

What to Expect?

As the Technical Writing Manager, you will lead a talented team of Technical Writers and uphold high documentation standards while passionately enhancing localization efforts:

Drive High-Quality Documentation

  • Lead and nurture a small team of Technical Writers.
  • Create a comprehensive documentation strategy encompassing processes, tools, delivery frameworks, and customer feedback loops for continuous improvement.
  • Conduct regular reviews and provide coaching to empower writers and boost their impact on customers.
  • Produce top-tier technical content, including API documentation, release notes, how-to guides, and FAQs.
  • Review, test, and refine content contributions from non-writing team members.
  • Identify knowledge gaps within Contentful and collaborate across functions to address them.
  • Work alongside product managers, engineers, designers, and customer-facing teams to develop necessary content.
  • Enhance the Help Center to make Contentful more accessible for developers, marketers, and editors.
  • Establish repeatable checklists and process checkpoints for successful documentation releases.
  • Create mechanisms for customer feedback to steer documentation enhancements.

Own Localization

  • Serve as the subject-matter expert on product UI and documentation localization, coordinating efforts to ensure our product is accessible to a global audience.
  • Drive and implement a localization strategy that makes Contentful's product UI and documentation available worldwide.

What You Need to Succeed

To excel in this role, you should possess a keen eye for detail, a collaborative spirit, and a deep understanding of technical writing and localization.

About Contentful

Contentful is a leading content infrastructure platform that empowers teams to create and manage digital experiences with ease. Our innovative solutions are designed to help organizations build scalable and flexible content strategies.

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