Technology Support Specialist

Inspiroz is on the lookout for a motivated and detail-oriented School Technology Specialist (STS) to enhance our on-site IT support team based in Atlanta. As an STS, you will be instrumental in managing and facilitating day-to-day technology support across our extensive network of charter schools. Under the direction of an Inspiroz Service Delivery Manager, you will collaborate closely with our remote technical support team and various client stakeholders.With over ten years of experience, Inspiroz has built a strong reputation in the Managed IT Services sector, specializing in technology strategy and support tailored for charter schools. Our commitment to excellence ensures we meet the evolving technological needs of our partners. Elevate your IT career by joining us today!Key Responsibilities:Technical Support and Problem ResolutionLead the resolution of technical issues requiring on-site intervention.Oversee the installation, repairs, and maintenance of workstations, networking equipment, and peripheral devices.Conduct thorough troubleshooting to identify root causes.Assist with projects as needed, working alongside project teams and stakeholders.Serve as the liaison between on-site operations and our remote IT support team based in India.Effectively communicate technical requirements and issues to the remote team.Provide detailed documentation to aid in remote troubleshooting and support.Collaborate closely with the remote service desk team to address technical challenges.Stay informed about the latest technology trends and advancements within the education sector.Customer Support and ServiceCommunicate updates, challenges, and tasks to clients promptly and clearly.Actively listen to client concerns and respond effectively.Build and maintain strong relationships with clients, fostering trust and collaboration.Assist clients in aligning technological solutions with their goals.Ensure client satisfaction by following up on issue resolution and providing necessary support.Demonstrate a personal commitment to quality and meeting customer needs.Exhibit professionalism and clarity in all written communications, ensuring accuracy and attention to detail.Respond to emails within two hours during business hours, ensuring timely communication.

About UsAt Temporal Technologies, we empower developers with an open-source programming model designed to streamline code, enhance application reliability, and allow teams to prioritize delivering features quickly. Our mission is to become the indispensable foundation for every developer's toolkit, and we are actively building a passionate team to help realize this vision. Our core values—curiosity, drive, collaboration, authenticity, and humility—shape our culture and guide our decisions as we strive to make a meaningful impact. As we continue to grow, we are eager to find individuals who resonate with our values, challenge conventional thinking, and seek to influence our trajectory. If you are passionate about enhancing the developer experience and contributing to the development of outstanding open-source software and communities, we would love to connect with you!SummaryWe are looking for an IT Support Specialist (P2) to become a vital part of our IT team. This role is based in Atlanta, GA and requires hands-on, in-person support for our office located in the Cumberland neighborhood. Additionally, you will collaborate with our distributed IT and Security teams to assist remote employees as necessary.THIS IS NOT A FULLY REMOTE ROLE.This is a mid-level (P2) individual contributor position where you will independently address most day-to-day support needs, contribute to optimizing IT operations, and escalate issues that require specialized expertise.Work location & schedulePrimary: Atlanta office (Cumberland area), with regular on-site presence during business hoursSome flexibility for remote work based on workload and coverage needsOccasional travel may be required for company eventsWhat You’ll DoTriage, prioritize, and resolve incoming IT support requests with a strong focus on employee experienceProvide primary support for endpoints (macOS & Windows) and common SaaS tools (Google Workspace, Okta, Slack, Zoom, Atlassian, etc.)Own on-site support operations and ensure a seamless user experience

Join WorldVia as a Travel Technology Specialist, where your enthusiasm for travel intersects with advanced technology! In this dynamic position, you will lead our travel technology initiatives, enhancing the travel experience for clients through innovative tools and systems.Your core responsibilities will involve overseeing travel technology projects, assisting clients with technical inquiries, and ensuring smooth integration of our technology solutions. You will assess user needs and provide solutions that boost efficiency, collaborating closely with our development team to improve current products and create new software solutions.The ideal candidate will have robust technical skills paired with a solid background in the travel industry. Your ability to communicate effectively with both technical teams and travel professionals is crucial for ensuring timely project completion that meets user expectations.If you're eager to make a significant impact in the travel technology sector and help shape the future of travel with WorldVia, we encourage you to apply!

Join Fortec Medical as a Clinical Technology Specialist in Atlanta, Georgia. In this dynamic entry-level position, you will be instrumental in supporting our operations team by leveraging technology to enhance clinical processes and patient outcomes. This role offers a fantastic opportunity for a passionate individual to kickstart their career in healthcare technology and operations.

Job Title: Customer Support SpecialistBased in Buckhead, Atlanta, CoServe Global Solutions is dedicated to connecting healthcare providers with suppliers, enhancing their business relationships. Our innovative software-as-a-service (SaaS) applications empower buyers and sellers with transparency and information control, fostering effective collaborations for future growth.Position Summary:We are on the lookout for a reliable, driven, and detail-oriented individual with a minimum of 2 years in customer support. As a Customer Support Specialist, your primary focus will be to deliver prompt, professional, and courteous assistance to our customers. You will manage and document requests through our Support Center via phone and email, ensuring effective resolution and feedback.Mission:Our mission is to provide exceptional customer service to the Vendormate user community. By nurturing customer relationships and consistently exceeding expectations, we aim to make every interaction a memorable one.Desired Outcomes:Resolve an average of 5.0 cases per hour.Maintain a quality score of no less than 95%.Achieve customer satisfaction ratings of at least 90%.Ensure an average login availability of 93.5%.Competencies:EfficiencyOrganization and planningAttention to detailProactivityPersistenceResults-orientedTeamworkCustomer service and interpersonal skillsAccountabilityIntegrityPositive attitude

About the Role Inductive Health is looking for a Client Support Specialist to join the team remotely. This position focuses on supporting clients by responding to their questions, resolving issues, and making sure their needs are handled promptly. The role involves working closely with both clients and internal teams to keep communication clear and relationships strong.

Join Our TeamAbout StripeStripe is a leading financial infrastructure platform designed to empower businesses. From global enterprises to innovative startups, millions rely on Stripe to facilitate payment processing, enhance revenue, and unlock new business potential. Our mission is to elevate the GDP of the internet, presenting you with a unique opportunity to make a significant impact on the global economy while engaging in some of the most meaningful work of your career.Your RoleAs a vital member of our expanding global Product Support team, you will play a key role in delivering outstanding user experiences. This position transcends basic troubleshooting; it involves leveraging your technical skills, analytical capabilities, and project management expertise to strategically enhance our support systems, processes, and product quality.You will take ownership of intricate technical user issues and collaborate with cross-functional teams, including Engineering and Product, to drive them to resolution. Your proficiency in SQL and APIs will enable you to effectively engage with these teams, analyze data to inform decisions, and propose solutions that enhance operational efficiency. Your focus will be on scaling support operations, improving user experiences, and driving continuous enhancements that align with Stripe’s core metrics, including Consumer Satisfaction (CSAT), Contact Rate, and Service Level Agreements (SLA).Key ResponsibilitiesInvestigate and resolve complex technical issues through direct user engagement (email and phone), utilizing SQL for data extraction and interpretation along with your knowledge of API documentation.Build expertise in our products and platform while collaborating closely with Engineering, Product, and Operations teams to diagnose and resolve user challenges.Optimize and scale support processes to boost efficiency and enhance user experience, utilizing data-driven insights and metrics.Initiate and lead continuous improvement projects aimed at achieving key performance indicators like Consumer Satisfaction (CSAT), Contact Rate, and SLA compliance.Develop and refine documentation to empower users to resolve issues independently, minimizing reliance on support teams.Work collaboratively with Product and Engineering teams to proactively enhance the platform based on user feedback, ensuring lasting product reliability.Lead cross-functional initiatives to identify inefficiencies in current processes and implement improvements.

Join our team as a Deskside Support Specialist in Atlanta, Georgia. In this role, you will provide top-notch technical support to our end-users, ensuring their IT issues are resolved efficiently and effectively. You will be the first point of contact for troubleshooting hardware and software problems, assisting with installations, configurations, and maintenance of computer systems. If you are passionate about technology and customer service, we want to hear from you!

Become a Force for Good with Axon.At Axon, we are dedicated to our mission of protecting life. We tackle critical safety and justice challenges using our innovative devices and cutting-edge cloud software. Collaboration is key to our success; we foster open communication and value diverse perspectives from our customers, communities, and each other.Join us at Axon, where the work is fast-paced and impactful. Here, you'll have the opportunity to take ownership of your projects and contribute to meaningful change while growing in your career at a company that values you.Your Contribution:As a Networking Technical Support Specialist, you will deliver exceptional technical assistance to Axon Fusus customers through various channels, including phone, email, and chat. This role is centered on customer service, providing solutions related to hardware and software, while striving to meet and exceed performance and quality standards.

Join destinationknot as a Remote Hotel Booking Specialist in our Customer Support team. In this role, you will assist customers in planning their travel experiences by providing expert guidance on hotel bookings, ensuring an exceptional level of service and satisfaction. Your primary responsibilities will include managing inquiries, resolving issues, and ensuring that our clients have a seamless booking experience.

As a Courtroom Presentation Specialist at CGS Federal, you will play a crucial role in delivering exceptional litigation support services to our clients. Your expertise in courtroom presentation software such as Trial Director and Sanction will be instrumental as you collaborate with trial teams and expert witnesses to create effective strategies for trials and hearings. We seek a dynamic individual who thrives under pressure and is eager to contribute to a collaborative team environment.At CGS Federal, we unite motivated and talented professionals to tackle the government's most complex challenges through innovative technology. Our mission is to drive government innovation, and we value collaboration and proactive support for our colleagues. We are committed to fostering a supportive workplace that encourages professional development through a variety of learning opportunities.Key Responsibilities:- Create visually engaging graphic images and exhibits using standard software packages.- Provide guidance to attorneys regarding the impact and effectiveness of various exhibits.- Oversee the seamless operation of presentation systems during court proceedings.- Coordinate the synchronization of video clips with written transcripts.- Facilitate internal efforts to conduct remote or virtual trials.

We are seeking a detail-oriented Administrative Support Specialist to provide comprehensive administrative assistance and support to our organization. In this role, you will be responsible for managing various administrative tasks, ensuring efficient operations through meticulous organization and communication.Your responsibilities will include preparing and maintaining records, managing budget information, generating reports, and coordinating training classes. You will also handle confidential materials and liaise with internal and external clients to gather necessary information.To succeed in this position, you should possess intermediate skills in software applications such as Microsoft Outlook and Excel, along with proficient use of office equipment. Additionally, you will be tasked with preparing correspondence, maintaining files, and completing special projects as they arise.If you have a knack for organization and a passion for supporting operations, we would love to hear from you!

Join ThermalWorks LLC as a Technical Support Specialist, where you'll collaborate closely with the Director of Service to be the frontline of our Technical Service organization. Your responsibilities will include providing first-response support, system validation, and accurately capturing high-quality data during significant events. Beyond core monitoring and escalation tasks, you will also cater to customer experience (CX) requirements, ensuring seamless operation across time zones. This execution-focused role operates within established boundaries to facilitate safe and timely decision-making by Technical Service leadership. We seek an individual who is agile, professional, and capable of handling confidential information while thriving in a dynamic environment.At ThermalWorks, we prioritize efficiency and aim for smooth operations. Our mission is to deliver integrated cooling solutions for data centers and commercial buildings that significantly lower energy demand, reduce water usage, and decrease cooling costs. Our innovative solutions lead the industry by outperforming traditional air- and water-cooled systems regardless of climate conditions.We value sustainability and innovation, which is why we are selective in our hiring process. Trust, communication, reliability, and self-motivation are essential attributes for our team members. We are on the lookout for creative thinkers and high performers who are eager to make a positive impact. We offer flexibility and limitless growth opportunities to those who can leverage their skills and talents to create value. As part of the Endeavour Energy, LLC family, you'll join a diverse, passionate group dedicated to making a difference for both people and the planet. Are you ready to embark on this journey with us?

Join our dynamic team at Alpha Insight Inc. as a Customer Support Specialist, where you will play a crucial role in delivering exceptional service to our clients. In this position, you will engage with customers, address their inquiries, and provide timely solutions to enhance customer satisfaction.

Accordion is looking for an AI Support Analyst to help advance AI projects across the company. This position involves working with multiple departments to identify their needs and support ongoing AI initiatives. Role overview This role centers on using analytical skills to provide data-driven solutions. The AI Support Analyst will collaborate with teams throughout the organization, aiming to improve AI capabilities and contribute to more efficient processes. Key responsibilities Support AI initiatives by analyzing data and identifying opportunities for improvement Work with different departments to understand their requirements Help deliver solutions that enhance AI-driven outcomes for clients Locations This position is available in Atlanta, Boston, Charlotte, Chicago, Dallas, Los Angeles, New York, and San Francisco.

We are seeking a dedicated and detail-oriented Test Specialist to join our innovative team at Hermes. In this role, you will be responsible for ensuring the quality and performance of our cutting-edge technology. You will collaborate closely with our engineering and development teams to design, implement, and execute test plans that meet our high standards.

Join the innovative team at Sierra-Cedar as a Salesforce Sales Support Specialist. We are searching for dynamic individuals who are intellectually curious, possess exceptional problem-solving abilities, and believe in leveraging technology to address challenges effectively. If you have a background in technology and enterprise sales, particularly within the higher education sector, we want to hear from you!As a Salesforce Sales Support Specialist at Sierra-Cedar, you will engage with clients throughout the entire sales process, from account planning and deal development to closing and beyond. Your role will encompass not only Salesforce Cloud offerings but also connecting clients with our extensive range of services, including Amazon Web Services (AWS), Splunk, Workday, Oracle Cloud, MuleSoft, and Application Managed Services.Our objective is to cultivate an ambitious and intelligent Sales Support team dedicated to our mission while fostering a respectful and healthy work-life balance. At Sierra-Cedar, we value integrity and reliability just as much as talent and hard work.A day in the life of a Sierra-Cedar Sales Support Specialist involves: • Understanding the goals and challenges of higher education clients and aligning them with Salesforce.org’s product offerings.• Responding adeptly to RFIs and RFPs.• Engaging in training and certification programs to enhance your expertise.• Achieving monthly and annual sales targets.• Traveling domestically (50%).• Thriving in a fast-paced market and managing multiple projects in a collaborative selling environment.

Join Sonsoft Inc. as a Pega Technology Architect in Atlanta, where you will leverage your expertise to design and implement innovative Pega solutions. Collaborate with cross-functional teams to deliver high-quality solutions that drive business success. Your role will involve analyzing client requirements, providing technical leadership, and ensuring alignment with industry best practices.

Join Our Team as a FOIA Paralegal!Employment Type: Full-Time, Mid-LevelDepartment: Legal CGS Federal is on the lookout for a talented and detail-oriented FOIA Paralegal to enhance our legal support for a prominent federal agency. This role offers an exciting opportunity to showcase your skills in legal review and FOIA request processing, alongside various litigation support responsibilities. At CGS Federal, we unite driven and innovative individuals to tackle the government’s most pressing challenges through advanced technology solutions. We seek candidates who are passionate about contributing to governmental innovation, thrive in collaborative environments, and proactively anticipate the needs of our clients. Our supportive workplace fosters professional growth, offering ample learning opportunities.