Telecom Engineer - Remote Opportunity

AssistRxOrlando, Florida, United States

Remote Full-time

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Experience Level

Experience

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).• A proven track record (3-5 years) in telephony engineering, particularly with IVR systems.• Strong understanding of telephony concepts, including PBX, ACD, and VoIP technologies.• Excellent problem-solving skills and the ability to work effectively in a fast-paced environment.• Strong communication skills for effective collaboration with cross-functional teams.• Familiarity with scripting languages and IVR development tools.

About the job

JOB TITLE: Telecom Engineer

EMPLOYER: AssistRx

DEPARTMENT: Information Technology

REPORTS TO: Sr. Manager, Telephony

LOCATION: Remote

Company Overview: At AssistRx, we combine cutting-edge technology with exceptional talent to deliver innovative solutions for life sciences companies. Our mission is to enhance patient outcomes through improved care visibility and uptake. We take pride in our dedicated team, who are our greatest asset, and we invite you to join us as we drive meaningful change in the industry.

Job Summary:As a Telecom Engineer specializing in telephony systems, you will play a pivotal role in managing and optimizing our telephony infrastructure, particularly focusing on Interactive Voice Response (IVR) systems. You will collaborate with diverse teams to facilitate seamless IVR operations, customize scripts, and implement ongoing enhancements aimed at enriching customer experiences and boosting operational efficiency. The ideal candidate is technically proficient, possesses strong problem-solving capabilities, and thrives in a dynamic work environment.

Key Responsibilities:

· IVR Scripting and Development:

o Design, develop, and maintain IVR scripts to align with business goals, ensuring smooth call flow and excellent customer experience.

o Customize IVR call flows, menus, prompts, and routing logic based on business requirements and user feedback.

o Quickly troubleshoot and resolve IVR script issues to maintain optimal functionality.

· Telephony Systems Administration:

o Oversee and maintain telephony systems, including PBX, ACD, VoIP, and related hardware/software components.

o Monitor system performance, perform routine maintenance, and ensure system reliability and uptime.

o Collaborate with cross-functional teams to integrate telephony systems with other enterprise applications and NOC monitoring solutions.

· Collaboration and Support:

o Partner with stakeholders across customer service, IT, and business units to gather requirements and implement IVR solutions that meet organizational objectives.

o Provide technical support and expertise to internal teams regarding IVR functionality and troubleshooting procedures.

· Documentation and Reporting:

o Develop and maintain thorough documentation for IVR configurations, system changes, and best practices.

o Generate internal reports for the telephony team focused on IVR performance metrics and usage to identify areas for improvement.

About AssistRx

AssistRx is a forward-thinking organization dedicated to improving patient outcomes through innovative technology solutions. We believe that our people are our greatest asset and are committed to fostering a collaborative and supportive work environment.

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