Tier 1 Helpdesk Support - Multiple Positions Available

Comtech LLCWashington

On-site Full-time

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Experience Level

Experience

Qualifications

Preferred certifications: Microsoft (MCSE, MCSA, MCDST, A+, HDI)

About the job

Join Our Team as a Tier 1 Helpdesk Support Specialist

Location: Washington, DC

Contract Duration: 12 months+

We are seeking motivated individuals to fill multiple Tier 1 Helpdesk Support positions. You will provide essential support in a fast-paced Help Desk/Call Center environment, assisting clients with technical issues and ensuring a high level of customer satisfaction.

Key Responsibilities:

Respond promptly to customer inquiries and technical problems.
Utilize internal knowledgebase to assist customers effectively.
Gather customer feedback to continuously enhance service quality.
Document interactions and contribute to knowledgebase content weekly.

Requirements:

1 to 5 years of experience in a high-profile Help Desk/Call Center setting.
Proficient in Microsoft operating systems, with at least one relevant certification preferred (e.g., MCSE, MCSA, MCDST, A+, HDI).
Strong customer service mindset with the ability to manage difficult situations.
Excellent communication, problem-solving, and technical writing skills.
Comprehensive knowledge of operating systems, applications, and hardware.
Flexible availability for 24/7 shifts, including weekends and holidays.

About Comtech LLC

About Comtech LLC: Comtech LLC is an esteemed organization with certifications in ISO/IEC 20000-1:2005 (Corporate ITIL Service Delivery), ISO 27001:2005 (Corporate Security), and ISO 9001-2008 (Corporate Quality), as well as being a CMMI Level 3 certified company. Located in Northern Virginia, Comtech specializes in delivering comprehensive information systems engineering and services. We provide end-to-end solutions tailored for both business and government enterprises, employing advanced products and best practices. Our diverse clientele includes federal and state government agencies, Fortune 500 companies, and various medium-sized enterprises. For further information, please visit www.comtechllc.com.

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