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Tier 2 Technical Support Engineer at Yotpo | Sofia

YotpoSofia
On-site Full-time

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Experience Level

Entry Level

Qualifications

What You’ll DoInvestigate and resolve intricate technical issues escalated from Tier 1 and internal teams. Troubleshoot across product components, APIs, integrations, and platform functionality. Act as the technical escalation point for high-impact customer cases. Collaborate with Product and R&D to diagnose root causes and drive resolutions. Identify recurring issues and spearhead initiatives to implement long-term solutions.

About the job

Yotpo is at the forefront of transforming trust and loyalty in the eCommerce landscape. Leveraging AI-driven Reviews and Loyalty solutions, we empower brands to convert casual browsers into dedicated customers and advocates. With trusted integrations across the eCommerce ecosystem and a robust network of over 30,000 global brands, Yotpo delivers unparalleled omnichannel experiences that enhance conversion rates, foster customer relationships, and drive sustainable growth.

Our mission is to help brands cultivate lifelong customer loyalty through innovative reviews and loyalty solutions.

We operate globally, with teams in the US, Canada, UK, Israel, Bulgaria, and Australia, and we are continually expanding. Our primary focus is to provide the best technology available in the industry.

Excited to learn more? Check out our latest brand video.

If this sounds appealing to you, keep reading—we are on the lookout for top talent!

About the Role

As a Tier 2 Technical Support Engineer, you will be an integral part of our global support team. Your responsibilities will include addressing complex technical challenges, serving as a pivotal escalation point for the support team, and collaborating closely with Product and R&D teams to identify root causes and develop effective long-term solutions.

This position extends beyond merely resolving tickets; we seek an individual who demonstrates strong ownership, sound judgment, and the capability to bring clarity to complex situations. You will help identify systemic issues, enhance support operations, and contribute to the broader team’s growth through knowledge sharing, mentorship, and cross-functional collaboration.

About Yotpo

Yotpo is a pioneering force in the eCommerce sector, dedicated to enhancing trust and loyalty through innovative technology. Our solutions enable brands to turn first-time shoppers into lifelong customers, helping them thrive in a competitive marketplace.

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