About the job
As a Trainee Administrator at ecareers, you will play a pivotal role in ensuring the smooth operation of our administrative processes. Your core responsibilities will include:
- Utilizing specialized tools to efficiently extract necessary data
- Responding to data-related inquiries and diligently tracking these requests
- Analyzing data to uncover meaningful trends
- Establishing processes and systems to enhance data handling efficiency
- Researching innovative methods to leverage data effectively
- Creating reports and visualizations to communicate data trends to non-technical stakeholders
- Presenting data findings to clients and management
- Managing and monitoring the appointment scheduling system
- Processing appointment requests via phone, email, and in-person
- Handling incoming calls, transferring them as required, and addressing caller inquiries appropriately
- Managing incoming faxes
- Directing patients to appropriate services
- Processing all incoming and outgoing mail
- Initiating and responding to communications from patients, team members, and external agencies
- Processing referrals to external agencies, including secondary care, using the electronic referral system (ERS)
- Handling requests for calling letters
- Processing all Did Not Attend (DNA) letters following current policies
- Performing GP to GP tasks
- Reading coded data on EMIS Web
- Photocopying documentation as needed
- Maintaining and organizing records
- Entering data for new and temporary registrations and relevant patient information
- Updating patient healthcare records as necessary
- Scanning patient-related documents and attaching them to healthcare records
- Processing information requests, including Subject Access Requests (SAR), insurance letters, and DVLA forms
- Efficiently managing all queries, including administrative inquiries
- Conducting system searches as required
- Maintaining a clean and organized workspace
- Monitoring the reception area and updating notice boards
- Providing support to clinical staff with various tasks as needed
