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Traveling Support Technician I

On-site Full-time

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Experience Level

Mid to Senior

Qualifications

Education/Training: Associate’s Degree or related trade certification (electrical, electronic, mechanical) or military training in relevant fields. Equivalent work experience of 1-3 years in a related electrical or mechanical field service role is acceptable. Experience: A minimum of 1-3 years of hands-on experience in troubleshooting and field repair of electrical and electronic systems. Knowledge/Skills: Strong communication skills with a focus on customer service and teamwork. Must be responsive to customer needs and available for travel on short notice.

About the job

We are seeking a dedicated and versatile Traveling Support Technician I who is enthusiastic about travel and teamwork. The ideal candidate will possess strong communication skills, both verbal and written, and demonstrate a proactive approach in sharing knowledge and assisting peers.

  • Proficient in electronic repair troubleshooting techniques with a solid understanding of product specifications.
  • Adept at interpreting and following electrical and mechanical schematics to identify faults in components and assemblies.
  • Cross-trained in servicing products including Trace, X-Ray, CT X-Ray, and Cargo Inspection Systems, with a basic proficiency in these areas.
  • Open to participating in special projects, including high-visibility assignments.
  • Skilled at identifying common issues and collaboratively seeking resolutions.
  • Comfortable using business applications (MS Word, Excel, PowerPoint) to create clear and concise reports and summaries.

Key Responsibilities:

  • Ensure daily service repair needs are met while enhancing customer satisfaction.
  • Travel to various locations requiring additional field support, adapting to business needs.
  • Troubleshoot, service, install, and repair Trace, X-Ray, CT X-Ray, and Cargo Inspection equipment on-site.
  • Document inspections, maintenance, and repair activities promptly and accurately.
  • Manage parts ordering, installation, and returns, ensuring efficient repair parts cycle time.
  • Maintain an organized field service log and filing system for all service-related documentation.
  • Review logs for unresolved issues and prepare formal reports for clients as necessary.
  • Engage in service sales opportunities and assist in promoting revenue-generating programs.
  • Ensure tools and testing equipment are well-maintained and calibrated.
  • Evaluate product performance based on field data and recommend enhancements.
  • Exhibit initiative and a commitment to exceeding both customer and company expectations.
  • Provide technical support to customers and fellow service professionals as needed.

About Smiths Detection

Smiths Detection is a leading global innovator in detection and screening technologies, committed to enhancing safety, security, and mobility. As part of Smiths Group plc, we leverage advanced technology to design and deliver solutions that meet the dynamic needs of our customers, impacting millions of lives across the globe. Our diverse workforce of approximately 14,600 employees operates in 50 countries, driving advancements in various sectors including healthcare, security, and connectivity.

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