About the job
We are seeking a dedicated and versatile Traveling Support Technician I who is enthusiastic about travel and teamwork. The ideal candidate will possess strong communication skills, both verbal and written, and demonstrate a proactive approach in sharing knowledge and assisting peers.
- Proficient in electronic repair troubleshooting techniques with a solid understanding of product specifications.
- Adept at interpreting and following electrical and mechanical schematics to identify faults in components and assemblies.
- Cross-trained in servicing products including Trace, X-Ray, CT X-Ray, and Cargo Inspection Systems, with a basic proficiency in these areas.
- Open to participating in special projects, including high-visibility assignments.
- Skilled at identifying common issues and collaboratively seeking resolutions.
- Comfortable using business applications (MS Word, Excel, PowerPoint) to create clear and concise reports and summaries.
Key Responsibilities:
- Ensure daily service repair needs are met while enhancing customer satisfaction.
- Travel to various locations requiring additional field support, adapting to business needs.
- Troubleshoot, service, install, and repair Trace, X-Ray, CT X-Ray, and Cargo Inspection equipment on-site.
- Document inspections, maintenance, and repair activities promptly and accurately.
- Manage parts ordering, installation, and returns, ensuring efficient repair parts cycle time.
- Maintain an organized field service log and filing system for all service-related documentation.
- Review logs for unresolved issues and prepare formal reports for clients as necessary.
- Engage in service sales opportunities and assist in promoting revenue-generating programs.
- Ensure tools and testing equipment are well-maintained and calibrated.
- Evaluate product performance based on field data and recommend enhancements.
- Exhibit initiative and a commitment to exceeding both customer and company expectations.
- Provide technical support to customers and fellow service professionals as needed.

