UCC Supervisor

CenturiaAlexandria, VA

On-site Full-time

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Experience Level

Experience

Qualifications

- Minimum of five (5) years of experience in a high-volume contact center environment serving the general public.- Possession of one or more Help Desk Institute (HDI) certifications or formal training from the International Customer Management Institute (ICMI) or another relevant organization is preferred.

About the job

Job Title: UCC Supervisor

Location: Alexandria, Virginia

Company Overview: Centuria is a proud Service-Disabled Veteran-Owned Small Business (SDVOSB) that has been providing exceptional IT, Engineering, and Scientific solutions to the Federal Government since 2002. With a commitment to excellence and integrity, we have built a reputation for delivering results through a team of dedicated professionals who take pride in their expertise and contributions.

Key Responsibilities:

- Oversee comprehensive project management of intricate, multi-faceted IT contracts.

- Strategically plan, organize, and lead teams engaged in diverse technical tasks.

- Provide both administrative and technical guidance to team members.

- Manage recruitment, hiring, and termination processes while allocating corporate resources effectively.

- Coordinate and oversee approved task orders.

- Develop and implement enhanced procedures and controls, ensuring that all services adhere to schedules and production targets.

- Communicate status updates and activities of personnel to customer representatives.

- Address administrative or technical inquiries from customer representatives.

- Continuously evaluate and apply control measures; operate independently without supervision.

Qualifications:

- Minimum of five (5) years of experience in a high-volume contact center environment serving the general public.

- Possession of one or more Help Desk Institute (HDI) certifications or formal training from the International Customer Management Institute (ICMI) or another relevant organization is preferred.

About Centuria

Centuria is a distinguished Service-Disabled Veteran-Owned Small Business (SDVOSB) dedicated to delivering top-notch IT, Engineering, and Scientific solutions to the Federal Government since 2002. Our commitment to excellence and a strong team of experts has earned us the trust of our government clients.

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