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Experience Level
Manager
Qualifications
Proven experience in UI/UX design with a strong portfolio showcasing your work. Expertise in design tools such as Sketch, Adobe XD, Figma, or similar. Strong understanding of user-centered design principles and methodologies. Excellent communication and collaboration skills to work effectively with various stakeholders.
About the job
Join techlandsa as a UI/UX Lead, where you will spearhead innovative design strategies to enhance user experiences across our digital platforms. You will collaborate with cross-functional teams, ensuring a seamless integration of user-centric design principles. Your leadership will guide the design team in creating intuitive interfaces that not only meet user needs but exceed their expectations.
About techlandsa
techlandsa is a pioneering technology firm dedicated to pushing the boundaries of digital innovation. We are committed to delivering exceptional user experiences through cutting-edge technology and design. Join our dynamic team and help shape the future of technology!
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Who are we looking for? We are recruiting for one of two positions, depending on your experience:Project Manager: If you have at least 1-2 years of experience working with B2B clients (preferably in HR, SaaS, or agency sectors), can independently manage projects, and negotiate collaboration terms.Junior Project Manager: If you have initial experience in executing projects (business, student organizations, or volunteer work), and you are eager to learn and grow in the Customer Success area.You will primarily work with business clients (both Polish and international) to ensure the success of sports challenges, client satisfaction (CSAT), upselling (additional months or expanding the audience), and renewal (extending collaboration for another year). Your main responsibilities as a Project Manager (we will teach you everything!):Implementation of sports programs for business clients: maintaining ongoing contact with the company coordinator (usually from HR departments), acting as a consultant during the preparation of sports programs, supporting the promotion of activities, and building engagement among employees, summarizing results and collecting feedback on satisfaction with collaboration.Formal and financial aspects of client collaboration: signing contracts, presenting offers for extension/continuation of collaboration (upselling) with negotiation elements, financial settlements of the program.Maintaining good client relationships: feedback conversations, conducting workshops with corporate coordinators, inviting participation or co-hosting webinars, interactions on LinkedIn, conferences, or in-person meetings organized by Activy.Proactive participation in the development of the Customer Success team: participating in/leads meetings and workshops, sharing experiences, implementing recommendations and new technologies, initiating process optimizations and testing new solutions impacting customer satisfaction, users, and our team.Independent task and project management: managing Notion, prioritizing tasks, status updates on project execution, regular 1:1 meetings with the functional manager.Full understanding and current use of our product: a mobile application for sports challenges = you need to be somewhat active .Implementation of additional projects in areas such as marketing, sales, mobile application development, or process optimization: depending on your skills and development preferences. What awaits you at Activy:Hybrid work model: You decide when you work from the office (located on Marszałkowska in Warsaw).
Your Responsibilities:Provide exceptional customer service via email and phoneResolve customer inquiries and issues based on product knowledge, services, fees, and proceduresCollaborate internally with various departments in Poland and abroadBuild and maintain positive relationships with customers
