About the job
Northstrat is actively looking for a skilled User Engagement Systems Engineer with a solid background in systems engineering to be part of our dynamic space domain awareness (SDA) software development program, which operates across multiple locations.
As a vital member of the user engagement team, you will be responsible for various tasks to assist operators and facilitate system integration efforts. Your responsibilities will include:
- Documenting operational incidents efficiently.
- Monitoring the status of ongoing incidents and communicating updates to users.
- Keeping users informed about development plans, status updates, and deliverables.
- Managing user expectations regarding system capabilities and delivery timelines.
- Clarifying system functionalities for users.
- Creating system tradecraft and user guides to assist with real-world operations.
- Supporting the transition of operations from legacy systems to a modern architecture.
- Providing informal training sessions to users as needed.
- Connecting users with customers for approval requests.
- Facilitating communication between customers and site personnel to ensure effective software delivery and system integration.
- Leading on-site discussions and meetings with system users and stakeholders to enhance collaboration.
