About the job
ConnectWise is a globally recognized leader in software solutions, empowering technology providers across North America, EMEA, and APAC. With over 3,000 dedicated team members, our mission is to enhance the success of technology solution providers. Our innovative suite supports over 45,000 partners in streamlining their operations, boosting sales efficiency, automating service delivery, and managing technology remotely to deliver exceptional customer experiences.
At ConnectWise, we thrive on the power of our connections—among colleagues and within the community. We embrace diversity in all forms.
We seek game-changers, innovators, and culture enthusiasts—individuals who value humanity.
We encourage exploration and constructive discussion. We celebrate significant moments as milestones.
Your unique contributions are recognized and valued at ConnectWise. Our inclusive and positive culture fosters a sense of belonging, allowing you to choose how you can make an impact.
Are you curious? Discover how you can make a difference at ConnectWise!
General Summary:
The User Experience Researcher plays a pivotal role in understanding user needs, preferences, and behaviors, driving the design of user-centric products and experiences. This position collaborates closely with cross-functional teams, advocating for the user and ensuring their insights shape the design process.
Key Responsibilities:
- Support Product Management teams with meticulous attention to detail.
- Research, analyze, and document findings effectively.
- Coach and review work of other team members as needed.
- Conduct user research using diverse qualitative and quantitative methods, including interviews, surveys, usability testing, and data analysis.
- Collaborate with designers, product managers, and engineers to gather requirements and clarify project goals.
- Plan and execute research initiatives, defining objectives, methodologies, and participant recruitment.
- Collect and analyze user data, translating findings into actionable insights for product design.
- Create comprehensive research reports and engaging presentations.

