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User Interview Assistant

On-site Contract KRW 2.3M/mo - KRW 2.3M/mo

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Experience Level

Entry Level

Qualifications

We are looking for individuals with an interest in UX Research, customer interaction experience, and teamwork through previous activities. Specific educational qualifications are not mandatory.

About the job

Join Our Team

  • The User Interview Assistant role is part of the Design Platform Chapter at Toss Place.
  • You will facilitate smooth interviews between UX Researchers and various product owners (PO) and product designers (PD) at Toss.

Your Responsibilities

  • We are looking for individuals to participate in online and offline interviews with Toss Place users.
  • You will manage the entire user interview process, including scheduling interviews, providing pre-interview briefings, handling compensation payments, and addressing other inquiries.
  • You will be responsible for quick and accurate communication between interview participants and moderators, primarily via chat, phone, and video conferencing.
  • Assist in research project execution and analysis based on guidance from UX Researchers by collecting materials and observing interviews while also drafting scripts.
  • Contribute to process improvement for more effective research at Toss Place based on collaborative experiences.

Qualifications We Seek

  • No specific major or experience in UX Research required; enthusiasm for UX Research is a plus.
  • Experience in customer interaction through chat, phone, or face-to-face is desirable, especially with diverse customer demographics.
  • Prior involvement in extracurricular activities (clubs, projects, internships, etc.) is important for teamwork experience.

Resume Submission Tips

  • No need for a UI or UX portfolio.
  • Share experiences of achieving common goals with teams during extracurricular activities.
  • Describe a memorable customer interaction and the lessons learned from it.

Please Note

  • This is a 3-month contract position with potential for extension after discussions.
  • Working schedule is Monday to Friday, with hours available in two options: 10:00 AM - 7:00 PM (including a 1-hour break) or 12:00 PM - 9:00 PM (including a 1-hour break).
  • Monthly salary is 2,300,000 KRW (before tax), including weekly holiday allowances and meal expenses.

Path to Joining Toss Place

  • Application Submission > Job Interview > Final Acceptance

About Toss Care

At Toss Care, we are dedicated to enhancing user experiences by leveraging innovative technology and user-centered design principles. Join us in making a meaningful impact.

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