About the job
Join Our Team
- The User Interview Assistant role is part of the Design Platform Chapter at Toss Place.
- You will facilitate smooth interviews between UX Researchers and various product owners (PO) and product designers (PD) at Toss.
Your Responsibilities
- We are looking for individuals to participate in online and offline interviews with Toss Place users.
- You will manage the entire user interview process, including scheduling interviews, providing pre-interview briefings, handling compensation payments, and addressing other inquiries.
- You will be responsible for quick and accurate communication between interview participants and moderators, primarily via chat, phone, and video conferencing.
- Assist in research project execution and analysis based on guidance from UX Researchers by collecting materials and observing interviews while also drafting scripts.
- Contribute to process improvement for more effective research at Toss Place based on collaborative experiences.
Qualifications We Seek
- No specific major or experience in UX Research required; enthusiasm for UX Research is a plus.
- Experience in customer interaction through chat, phone, or face-to-face is desirable, especially with diverse customer demographics.
- Prior involvement in extracurricular activities (clubs, projects, internships, etc.) is important for teamwork experience.
Resume Submission Tips
- No need for a UI or UX portfolio.
- Share experiences of achieving common goals with teams during extracurricular activities.
- Describe a memorable customer interaction and the lessons learned from it.
Please Note
- This is a 3-month contract position with potential for extension after discussions.
- Working schedule is Monday to Friday, with hours available in two options: 10:00 AM - 7:00 PM (including a 1-hour break) or 12:00 PM - 9:00 PM (including a 1-hour break).
- Monthly salary is 2,300,000 KRW (before tax), including weekly holiday allowances and meal expenses.
Path to Joining Toss Place
- Application Submission > Job Interview > Final Acceptance

