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User Verification Team Lead

bunqSofia, Sofia (stolitsa), Bulgaria
On-site Full-time

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Experience Level

Manager

Qualifications

QualificationsFluency in English is essential. Demonstrated experience in leading a team of User Verification Agents. Strong knowledge of performance management and coaching, with a passion for team development. Comprehensive understanding of KYC, KYB, and EDD regulations. Exceptional communication skills that inspire and motivate your team to excel

About the job

At bunq, we simplify banking for our users. From the moment someone signs up, we ensure their experience is seamless, efficient, and straightforward. When automated systems require human intervention for user verification, your leadership will be crucial. You and your team will provide fast, accurate, and outstanding service right from the start. As the User Verification Team Lead, you'll oversee a group of KYC agents, guaranteeing our users are welcomed swiftly and securely, enabling them to commence their banking journey with us immediately

Take Charge of User Verification

In your role, you will:

  • Efficiently manage the User Verification backlog, ensuring proactive measures are in place so users experience no delays.

  • Identify areas of improvement within our processes and recommend enhancements that elevate operational efficiency, benefiting both users and the team.

  • Encourage and support your team of User Verification Agents in achieving their KPIs and advancing their careers, cultivating a culture of excellence and ongoing improvement

Ideal Candidate Profile:

  • You possess strong empathy and emotional intelligence, enabling you to comprehend users' needs and concerns.

  • You are a systematic thinker, capable of making independent and confident decisions.

  • Your tenacity drives you to ensure the job is completed and users are satisfied.

  • You proactively seek to incorporate AI into daily operations to enhance our processes further

About bunq

Join bunq, where we prioritize making banking as simple as possible for our users. We are committed to enhancing their experience from the moment they join us, ensuring every interaction is intuitive and user-friendly.

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