About the job
At Veeam, we are the leading Data and AI Trust Company, dedicated to empowering organizations to safeguard their data and AI, ensuring they are comprehensively understood, secure, and resilient. This commitment enables the acceleration of safe AI at scale. As a market leader in data resilience and security posture management, Veeam is designed for the integration of identity, data, security, and AI risk. With our headquarters located in Seattle and a presence in over 30 countries, we proudly protect more than 550,000 customers around the globe, who depend on Veeam to keep their operations running smoothly. Join us as we boldly move forward together, fostering growth, learning, and making a significant impact for some of the world’s most renowned brands.
About the Role
We are seeking a skilled Veeam Backup for Microsoft Office 365 Engineer to join our team. This role involves working with our comprehensive solution designed to back up and recover data from Microsoft Office 365, including on-premises Microsoft Exchange and SharePoint organizations, as well as Microsoft OneDrive for Business. Our offering, Cirrus by Veeam, combines the reliability and confidence of our backup and restore capabilities with the simplicity of Backup-as-a-Service (BaaS).
What You’ll Do
- Provide expert technical support and in-depth troubleshooting for Veeam Software’s B2B clients via phone, email, and web conferencing.
- Serve as a technical point of contact for fellow IT professionals.
- Research and resolve customer issues and inquiries effectively.
- Timely update and manage assigned cases.
- Contribute to documentation efforts to enhance Veeam’s knowledge base.
- Accurately document all customer interactions within the required SLA using our CRM tool.
- Stay updated on the latest technologies relevant to Veeam’s products and the underlying technologies.
