Veterinary Customer Service Representative - Addison

Modern AnimalAddison, TexasNew

On-site Full-time $17/hr - $19/hr

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Experience Level

Entry Level

Qualifications

Exceptional verbal and written communication skillsPassion for customer serviceStrong work ethic with an emphasis on organizationAdaptability and open-mindednessTeam player mentality and a friendly dispositionAbility to anticipate the needs of veterinarians and paraprofessionalsWillingness to grow and adaptInclination to embrace change and work together to build an optimal solution for all

About the job

So, what exactly is a Host? In our organization, Hosts serve as the primary liaison between our veterinary team and our clients, ensuring a top-notch experience for everyone involved.

Key Responsibilities:

Scheduling appointments for our members
Utilizing technology effectively in daily operations
Serving as a bridge between clients and our in-clinic veterinary staff
Maintaining clinic cleanliness and organization
Engaging in physical activities, including lifting packages of various weights
Collaborating with our marketing team to execute local marketing initiatives such as flyering, building community partnerships, and representing Modern Animal at local events
Acting as a brand ambassador, clearly communicating our services and values to prospective clients and partners
Identifying and pursuing local marketing opportunities to foster regional growth
Embodying and promoting the Modern Animal cultural vision that emphasizes work/life balance, self-care, and a supportive work environment free from blame and judgment

Ideal Candidate Attributes:

Outstanding verbal and written communication skills
A genuine passion for customer service
Strong organizational skills and a diligent work ethic
Flexibility and an open-minded approach to challenges
A collaborative spirit and friendly demeanor
Proactive in anticipating the needs of our veterinary team and clients
Eager to learn and adapt in a dynamic environment
Willing to embrace change and work collaboratively to create optimal solutions

What We Offer:

Comprehensive medical, vision, and dental benefits
Competitive hourly wage ranging from $17 to $19
A supportive and inclusive work culture

About Modern Animal

Modern Animal is committed to enhancing the lives of pets and their caregivers by fostering a compassionate and efficient environment for animal care.

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National Life Group has served families since 1848, offering insurance and annuity products that help people plan for the future. The company supports local communities through charitable grants, employee volunteer programs, and a commitment to sustainable workplaces. Associates are encouraged to grow, collaborate, and uphold the core values: Do good. Be good. Make good. Visa sponsorship is not available for this position. Role overview The Contact Center Escalations Associate plays a key role in resolving complex post-issue servicing needs for Life & Annuity products. This position handles escalated concerns from both customers and agents, providing expert guidance and coordinating cases through to resolution. The role requires strong knowledge of insurance and annuity servicing, especially in post-issue processes. What you will do Act as a subject matter expert for complex After Issue service matters related to Life & Annuity products. Serve as a liaison for internal partners, including business units and field leadership. Be the main point of contact for complex escalations from policyholders and agents. Conduct research, analysis, and resolution of escalated issues that require advanced problem-solving skills and sound judgment. Oversee cases from initiation to resolution, ensuring timely follow-ups and clear communication. Create solutions to address complex service challenges and identify trends for scalable process improvements. Collaboration and impact This role works closely with agents, operational teams, and leadership to improve customer and agent experiences. By identifying trends and proposing process improvements, the associate helps strengthen service delivery and supports the company's mission to make a lasting impact.

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Associate Actuary, Life Pricing

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Full-time|$121.9K/yr - $178.8K/yr|On-site|Addison, TX; Montpelier, VT

Join one of America’s most rapidly expanding insurance providers. Since 1848, National Life Group has dedicated itself to fulfilling promises, offering families stability during both prosperous and challenging times. Our long-standing history reflects our commitment to providing peace of mind as families plan for their future.Our mission transcends the insurance and annuities we provide. We are committed to enhancing the world through our charitable foundation's grants, offering paid volunteer time to employees, maintaining environmentally sustainable and healthy workplaces, and hosting events that amplify the efforts of local nonprofits.We promote a collaborative culture that encourages professional growth and inspires our associates to embody our core values: Do good. Be good. Make good.Please note that we do not offer visa sponsorship for this position.Role SummaryThe Associate Actuary will be instrumental in leading and supporting initiatives focused on the design and pricing of indexed and fixed/traditional life products. This role encompasses individual contributions as well as overseeing and directing team resources. Key responsibilities include product design, actuarial modeling, pricing, actuarial support for regulatory filings, and assessing sales and design concepts. Collaboration with the broader L&A Solutions team, Business Innovation Group, and Distribution/Field Leaders is essential to ensure new products align with the company's strategic goals, financial objectives, and risk tolerance.This position currently requires an onsite work schedule, with expectations to be in the office four (4) days per week during designated onsite core days: Monday, Tuesday, Wednesday, and Thursday. Work schedule types and core days are subject to change with prior notification and manager discretion.Essential Duties and ResponsibilitiesDevelop and oversee models for setting appropriate rates, understanding profitability, and analyzing sensitivities.Provide analytical support for the development of pricing assumptions.Strategically address unique and complex challenges.Conduct detailed analysis on key competitive features within the marketplace.Present product features and/or actuarial results to Distribution Leadership, Product Risk Committee, Project Teams, Senior Management, and other stakeholders.Train, mentor, and supervise the work of actuarial students and analysts.Provide ad-hoc support as needed.

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Mandarin-Speaking Internal Sales Associate - June Start

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Mar 16, 2026

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Veterinary Customer Service Representative - Addison

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Full-time|$17/hr - $19/hr|On-site|Addison, Texas

At Modern Animal, we are dedicated to improving the lives of pets and their owners by creating an exceptional environment for animal care. We are on the lookout for a talented Veterinary Customer Service Representative, affectionately referred to as a Host, to join our team!So, what exactly is a Host? In our organization, Hosts serve as the primary liaison between our veterinary team and our clients, ensuring a top-notch experience for everyone involved.Key Responsibilities:Scheduling appointments for our membersUtilizing technology effectively in daily operationsServing as a bridge between clients and our in-clinic veterinary staffMaintaining clinic cleanliness and organizationEngaging in physical activities, including lifting packages of various weightsCollaborating with our marketing team to execute local marketing initiatives such as flyering, building community partnerships, and representing Modern Animal at local eventsActing as a brand ambassador, clearly communicating our services and values to prospective clients and partnersIdentifying and pursuing local marketing opportunities to foster regional growthEmbodying and promoting the Modern Animal cultural vision that emphasizes work/life balance, self-care, and a supportive work environment free from blame and judgmentIdeal Candidate Attributes:Outstanding verbal and written communication skillsA genuine passion for customer serviceStrong organizational skills and a diligent work ethicFlexibility and an open-minded approach to challengesA collaborative spirit and friendly demeanorProactive in anticipating the needs of our veterinary team and clientsEager to learn and adapt in a dynamic environmentWilling to embrace change and work collaboratively to create optimal solutionsWhat We Offer:Comprehensive medical, vision, and dental benefitsCompetitive hourly wage ranging from $17 to $19A supportive and inclusive work culture

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